Palazzo Colonnades

Hotels
•
Independent
8.2 (113 reviews)
2988 - 2994 Surfers Paradise Blvd, Surfers Paradise, Queensland, 4217 , Surfers Paradise , AU
+61 7 5538 4555

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Facilities

Fitness facilities
Arcade/game room
Books
Free WiFi
Terrace
Garden
Luggage storage
Sauna
Table tennis
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Room wear and tear

Categories

Cleanliness
6.3
Multiple mentions of cleanliness issues, including an old and moldy bathroom, and a cockroach.
Service
9.3
Reception staff described as very friendly and helpful.
Location
9.3
Great central location with easy access to tram stop, beach, and restaurants.
Room Quality
6.3
Room was a bit old and worn, and a bed malfunction caused an injury.
Amenities
8.8
Spacious rooms with good amenities including a well-equipped kitchen.
Value for Money
8.3
Value perceived slightly lower due to some room issues despite a central location.
Food and Beverage
8.8
Standard quality for this hotel tier.
Overall Experience
8.5
Personal experience varied; some enjoyed it, others encountered issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 17:14

Property Description

Discover a slice of paradise at Palazzo Colonnades, where comfort meets convenience in the heart of Surfers Paradise.

Recreational Amenities
Dive into relaxation with our outdoor pool, unwind in the sauna, or stay active at our fully equipped fitness center. Plus, enjoy the entertainment offered in our arcade/game room, ensuring fun for the whole family.

Spacious Guestrooms
Stay in one of our 66 uniquely decorated guestrooms featuring fully equipped kitchens with full-sized refrigerators and private balconies. With LCD televisions and complimentary Wi-Fi, your comfort and connectivity are our priority.

Convenient Services
Experience hassle-free travel with our roundtrip airport shuttle (surcharge) and complimentary self-parking. Additional services like dry cleaning and laundry facilities enhance your stay, making it truly memorable.

Book your escape at Palazzo Colonnades today!

Important information:

  • Pool access available from 7:00 AM to 9:00 PM.
  • The property is professionally cleaned.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: OOL

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Health & Safety

    Property uses a professional cleaning service

  • General

    Professional property host/manager

  • Pets

    Service animals are allowed

Location

Guest Reviews

8.2
Based on 113 reviews
Cleanliness: 6.3
Service: 9.3
Location: 9.3
Room Quality: 6.3
Amenities: 8.8
Value for Money: 8.3
Food and Beverage: 8.8
Overall Experience: 8.5
A
Alireza • solo_traveller • au
9
Pros:

Great location, just in front of tram station. Friendly and caring staff. Very clean apartment.

2026-07-21 • via Nuitee
T
Tom • solo_traveller • au
9
2026-07-19 • via Nuitee
K
KAY • couple • nz
7
Really good view s
Pros:

The staff were very helpful and obliging. The location was great and we had tram stop right outside the apartment. They were very good as they ran every few minutes.

Cons:

Didn't like the fact that the cleaning hadn't been done properly. There was a ladies top under the bed along with a very dusty floor. Also black marks on tiles which I removed. Otherwise it was ok.

2026-07-16 • via Nuitee
K
Kim • solo_traveller • au
8
Excellent location
Pros:

Awesome location, just a few minutes walk to the beach and shops/restaurants. Loved the spa, sauna and pool. Staff were very friendly. Lots of parking in the free underground carpark. Would definitely stay again.

Cons:

Toilet hadn't been cleaned. No spare rubbish bags. Could do with new furniture. No major problems.

2026-07-15 • via Nuitee
G
Gábor • solo_traveller • hu
8
2026-07-13 • via Nuitee
L
Lisa • solo_traveller • nz
6
Great location but average cleanliness
Pros:

Location was exceptional. Walk out the door and the tram services are right there or walk 10 minutes and your in the heart of Surfers Paradise.

Cons:

The apartment is dated and does need a decent upgrade and for a two bedroom apartment things like utensils, cups, glasses where sparce and the cleanliness was very average. I ended up cleaning it myself the first day we arrived. Granted it isn't a hard thing to do however when your paying for a service you expect basic cleanliness. Wiping surfaces and sinks and a proper vacuum should be easy enough for cleaning staff.

2026-07-10 • via Nuitee
T
Toby • solo_traveller • au
10
Pros:

Great location to beach and public transport
Nice spacious comfortable apartment with all amenities

2026-07-10 • via Nuitee
K
Kristie • solo_traveller • nz
8
Pros:

The location was great.
Comfortable beds
Having a washing machine and dryer.
Really friendly staff

Cons:

A bit run down, needs a little maintenance.

2026-07-10 • via Nuitee
A
Amy • family_with_children • au
9
2026-07-10 • via Nuitee
C
Craig • extended_group • au
8
Pros:

Close to tram stop

Cons:

Out dated bathroom needs a revamp

2026-07-07 • via Nuitee
H
Hannah • family_with_children • au
8
Clean, tidy and great location.
Pros:

Great location, walking distance to Cavill and Broadbeach. Lovely canal view and very clean and tidy building overall.

Cons:

The rooms was very dated and in desperate need of an update. But otherwise well appointed.

2026-07-06 • via Nuitee
J
Jinji • couple • jp
8
2026-07-04 • via Nuitee
C
Ceri • solo_traveller • gb
10
Pros:

The space was self contained and it felt really comfortable and safe. Good facilities. Next to the tram stop. Perfect location for beach and other amenities.

Cons:

Work going on opposite was noisy. I was out most days so it didn't worry me too much.

2026-07-02 • via Nuitee
N
Narelle • couple • au
6
Great location but needs some updating.
Pros:

Loved the location and facilities. After hours check-in went smoothly although I did have to phone for instructions as none had arrived via email. Bed was very comfortable.

Cons:

The apartment was not very clean and there was an unpleasant smell coming from the bathroom. The living room furniture was uncomfortable and stained.

2026-07-02 • via Nuitee
M
Mark • solo_traveller • au
8
2026-06-30 • via Nuitee
C
Christopher • solo_traveller • au
9
Pros:

Exceptional location, friendly staff, clean rooms

Cons:

Nothing

2026-06-30 • via Nuitee
T
Tina • solo_traveller • au
7
2026-06-23 • via Nuitee
C
carolyn • solo_traveller • au
5
2026-06-21 • via Nuitee
S
shane • solo_traveller • au
5
as per above
Pros:

Staff are very good , No cpmplaints with the manager at all.

Cons:

Yes i had asked for a quiet room, but at time of booking i was not informed that a high rise building was under construction. opposite to where i stayed. There is major civil works taking place with drilling and piling works with constant noise from
6.30 am to around 5pm work inclusive on saturday. The apartment i stayed in faced those civil works and constant noise did not allow me to keep the doors open to the balcony owing to this noise. The furniture inside is very tired and should be replaced. The location is great but i would need to find alternative accomodation on my next gold coast trip until the construction works are completed.

2026-06-16 • via Nuitee
B
Brenda • extended_group • nz
10
2026-06-09 • via Nuitee