Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Terrace
Family rooms
Hiking
See all facilities

Review Highlights

Pros:
Central location
Friendly staff
Decent value for money
Cons:
Outdated rooms
Noise disturbances
Limited breakfast quality

Categories

Cleanliness
7.05
Some reviews mention older carpets and outdated facilities affecting cleanliness perception.
Service
8.55
Several reviews highlight the friendly and helpful staff.
Location
8.55
The hotel is praised for its central location and easy access to nearby attractions.
Room Quality
7.05
Some reviews note that the rooms and bathrooms are outdated and noisy due to thin windows.
Amenities
7.75
Amenities like breakfast are decent, though some felt the selection was overwhelming.
Value for Money
8.05
Considering the location and service, guests find it a good value.
Food and Beverage
7.55
Breakfast quality was mixed, with some reviews indicating it could be improved.
Overall Experience
7.05
Mixed feelings due to room quality and disturbances, but positive service experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 04:26

Property Description

Luxurious Amenities
This hotel, nestled in the heart of picturesque Puerto de la Cruz, boasts a range of luxurious amenities for guests to enjoy. From a refreshing swimming pool to a convenient gym, we have everything you need to relax and rejuvenate during your stay.

Convenient Services
Our top-notch services include complimentary WiFi in common areas and free hairdryer rentals at the reception. We aim to make your stay as comfortable as possible by providing these thoughtful conveniences.

Perfect Location
Situated right next to the bus station, our hotel offers easy access to transportation and is surrounded by a variety of shops, bars, and restaurants. With everything just a short walk away, you'll have the perfect blend of convenience and relaxation at your fingertips.

Book your stay now and experience the perfect blend of luxury and convenience at our hotel.

Important information:

The hotel does not accept American Express as a method of payment.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TFN

Location

Guest Reviews

7.7
Based on 4102 reviews
Cleanliness: 7.05
Service: 8.55
Location: 8.55
Room Quality: 7.05
Amenities: 7.75
Value for Money: 8.05
Food and Beverage: 7.55
Overall Experience: 7.05
D
Djordje • couple • rs
9
Really good price for this hotel and very nice stuff
Pros:

I really liked the location and the prize, stuff was very nice. I have no bad word to say about how clean it was. Our room was very comfortable, and it was not too much loud outside of it. Breakfast was good, but its the same every day, and it could be a little bit different, but with that in minde, we ate everyday and didnt have any issues with it

2026-10-31 • via Nuitee
J
Jimenez Padilla • couple • es
7
Pros:

Me encantó la tranquilidad lo que no me gusta mucho que le decía a la recepción me llamarán para desayunar y no lo hicieron .

Cons:

Que no me llamarán para desayunar .

2026-10-30 • via Nuitee
B
Belinda • couple • es
8
2026-10-30 • via Nuitee
M
María Emilia • couple • es
9
Pros:

Todo corecto

2026-10-30 • via Nuitee
M
Michael • family_with_children • de
7
Wenn man keinen allzu großen Ansprüche hat, reicht dieses 3 Sterne Hotel allemal aus!
Pros:

Das Personal war sehr nett. Frühstückspersonal war sehr aufmerksam und höflich! Das Zimmer war etwas älter, aber die Kingsize Betten waren sehr bequem! Beim Frühstück gab es eigentlich genug Auswahl, wovon man alles essen konnte…

Cons:

… aber es war über die ganzen Tage zu eintönig, sodass es jeden Morgen das Gleiche gab! Abwechslung wäre schön gewesen! Das Rührei & Speck waren kalt, sodass man den Speck kaum gebissen bekommen hat, weil er kalt war! Die Toilette im Zimmer war etwas eng!

2026-10-30 • via Nuitee
R
Ruben • couple • es
6
2026-10-30 • via Nuitee
M
Muñoz Sanchis • couple • es
6
Pros:

Bien ubicado, puedes encontrar sitio para aparcar no muy lejos

Cons:

La habitacion era bastante mas pequeña de lo que parecia y no tenia aire acondicionado, solo un ventilador que apaenas funcionaba.

2026-10-29 • via Nuitee
M
Michaela • couple • cz
9
Pros:

Hotel byl čistý, personál byl moc milý, pokoj byl velký. Snídaně i večeře byly moc dobré. Večeře si šlo zaplatit na místě, i když jsme je neměli dopředu objednané.

2026-10-28 • via Nuitee
P
Paula • couple • es
5
Cons:

Que las fotos de la habitación no tenían nada que ver con las que vi al realizar la reserva

2026-10-28 • via Nuitee
S
Simic • couple • rs
8
2026-10-27 • via Nuitee
J
Jemaraga • solo_traveller • es
7
2026-10-27 • via Nuitee
N
No Me Acuerdo • solo_traveller • es
7
Pros:

La ubicacion.
Que sigan manteniendo el bidé en el baño.
Ventilador en la habitación.
La amabilidad de la camarera.

Cons:

El ruido pues nuestra habitación estaba encima de la cocina y desde bien temprano el ruido no dejaba descansar.
Que en la ducha no hubiera sistema de seguridad ni de agarre y tanto mientras te duchabas como al salir tienes que tener mucho cuidado de no resbalar.
La falta de una mini nevera.
El desaliño del personal de recepción te hace dudar del sitio escogido ya que la primera impresión que dan es que no se corresponde con un 3 estrellas.

2026-10-27 • via Nuitee
S
Strazzi • couple • it
8
2026-10-27 • via Nuitee
G
Giovanni • couple • es
8
2026-10-27 • via Nuitee
H
Hatim • solo_traveller • ma
10
Pros:

He pasado cuatro días maravillosos en este hotel. Está muy cerca de la playa, lo que lo hace ideal para disfrutar del mar. El trato del personal ha sido excelente, siempre amable y atento. Además, el desayuno es muy completo, variado y de muy buena calidad. En general, una experiencia estupenda. ¡Lo recomiendo totalmente y sin duda volvería!

2026-10-26 • via Nuitee
S
susan • couple • es
4
Pros:

We have been to this hotel a few times and it was nice that when we arrived the staff asked this question. Then they found us in the system so no lengthy book in process. We arrived before our room was ready but they let us leave our bags till a little later

Cons:

We were put on the 1st floor which wasn't a problem untill the next morning when breakfast was being prepared. If you don't mind being woke up at 6.30ish every morning then that's not a problem. If we go back again I will be asking for a different room

2026-10-26 • via Nuitee
T
Thiago • couple • pt
9
2026-10-26 • via Nuitee
D
Delfín • couple • es
10
Pros:

Descanso bien y ventilador techo y suelo necesitaría aire acondicionado en un futuro porque suele haber mucha 🥵🫠

Cons:

El agua en bañera no tragaba bien

2026-10-26 • via Nuitee
S
Sara • couple • es
10
Perfecta
Pros:

En general los trabajadores, todos muy amables. Pero tengo que hacer especial mención a Beatriz y su compañero, las personas más agradables que he conocido en mucho tiempo. Serviciales, atentos y sobre todo con una sonrisa en la cara siempre. Las buenas personas existen y ellos son la prueba de ello (me he alojado en la semana del 19 al 25),

2026-10-25 • via Nuitee
C
clara • couple • es
10
Pros:

me encantó el trato de personal y la buena atención del personal de camareros ,una buena limpieza y comodidad

Cons:

me hubiera gustado que el bar estuviera abierto hubiera dado ambiente y era muy bonito para tenerlo asi de abandonado y cerrado

2026-10-24 • via Nuitee