Pets allowed

Facilities

Full-service spa
Fitness facilities
Proposal/romance packages available
Fireplace in lobby
Electric car charging station
Health club
Area rugs in public areas
Hardwood flooring in public areas
24-hour front desk
Terrace
See all facilities

Review Highlights

Pros:
Beautiful rooms
Attentive staff
Cons:
High prices
Issues with service

Categories

Cleanliness
8.46
Some guests reported issues with cleanliness and maintenance.
Service
9.43
Many reviews praised the staff for being wonderful and attentive.
Location
9.47
The location received positive mentions for its accessibility to attractions.
Room Quality
9.42
Rooms were described as beautiful and spacious.
Amenities
8.95
Amenities were generally appreciated but included unexpected fees.
Value for Money
7.91
Guests found the pricing high with added unexpected costs.
Food and Beverage
8.96
Food options received mixed feedback; some praised the quality while others found them pricey.
Overall Experience
9.43
Overall, guests had a lovely stay despite some concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 04:29

Property Description

Immerse yourself in the allure of Viceroy Snowmass, where luxury meets adventure in the heart of Snowmass Village.

Unparalleled Relaxation
Indulge in rejuvenating spa treatments, including massages, body treatments, and facials that will melt your cares away.

Ski-In/Ski-Out Convenience
Enjoy direct access to the slopes, making it easy to experience the thrilling winter activities along with a health club and inviting outdoor pool for year-round enjoyment.

Exceptional Dining and Amenities
Dine on mouthwatering Latin American cuisine at Toro Snowmass or savor the convenience of in-room dining. With a range of facilities, including meeting spaces and concierge services, everything you need is at your fingertips.

Escape to a world of comfort and adventure—book your stay at Viceroy Snowmass today!

Important information:

  • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Parking height restrictions apply.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ASE

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pet max weight (per pet) in kg is 45

  • Pets

    Pet max weight (per pet) in lb is 100

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 138 reviews
Cleanliness: 8.46
Service: 9.43
Location: 9.47
Room Quality: 9.42
Amenities: 8.95
Value for Money: 7.91
Food and Beverage: 8.96
Overall Experience: 9.43
• family_with_children • us
6
2026-04-23 • via Nuitee
S
susanbE8181NX • Family • Evanston, Illinois
10
The Viceroy is the perfect ski resort
Pros:

My husband and I had such a wonderful time that we have already booked a week next year, despite the cost. We are retired flatlanders so location and convenient amenities mean more ski time. The boot room and ski valet are so helpful, as are the door men/drivers. The front desk saved my husband with first aid when he cut his finger. And a big shout out to Paz, our concierge, for setting up limo transfers and a surprise birthday champagne charcuterie platter in our room after a spa. The one bedroom with full kitchen was perfect and housekeeping was very attentive twice daily. We had groceries delivered so only ate out on my birthday. The Viceroy cannot control the weather or noisy construction, our only negatives. We are looking forward to next winter and thanks to Maricela for helping us set that up, this time with our pet bulldog.

2026-04-12 • via Tripadvisor
Z
zoharh703 • Family
10
highly recommended
Pros:

We had an absolutely incredible stay at the Viceroy Snowmass—without a doubt one of the best hotels in the entire area. From the moment we arrived, the level of service was truly exceptional and made our family feel welcome, comfortable, and taken care of every step of the way. A very special thank you to Jatin at the front desk, who went above and beyond to accommodate all of our needs. He was not only professional, but genuinely kind, patient, and attentive, which made a big difference in our experience.

The room itself was beautiful, spacious, and extremely well-equipped. Having a washer and dryer in the unit was incredibly convenient, especially after long days on the slopes, and the microwave made it easy to manage meals with the family. Everything was clean, modern, and thoughtfully designed for comfort.

The hotel also offers fantastic dining options, with restaurants that truly exceeded expectations—great atmosphere and delicious food without needing to leave the property. On top of that, the location is unbeatable for skiing and snowboarding, making it a perfect choice for anyone visiting Snowmass.

Overall, this was a top-tier experience from start to finish. If you're planning a ski trip or family vacation in Snowmass, the Viceroy is hands down the best choice. Highly, highly recommended!

2026-04-05 • via Tripadvisor
D
david • solo_traveller • au
4
glad to leave
Pros:

not much

Cons:

rude staff

2026-03-27 • via Nuitee
A
Andrew • couple • us
10
2026-03-25 • via Nuitee
M
michelk136 • Solo travel • New York City, New York
10
It’s Worth It
Pros:

From the point of view of: Service, accommodations, food and beverage ski in and out, facilities... it is very much worth coming here.

2026-03-24 • via Tripadvisor
D
Daydream02296132892 • Family
10
Viceroy great, comfy and convenient
Pros:

Viceroy proved to be a great way to experience Snowmass with its Ski in/out location AND also to enjoy Aspen with its great Valet service and convenient Hotel rides to town.

Kids enjoyed the pool area, I enjoyed the fully renovated lobby, bar and Toro restaurant.

2026-03-16 • via Tripadvisor
1
192pega • Business
2
Viceroy is Overpriced and Awful
Pros:

SOOOOO not worth the $$$$$$!
Gave me the worst room right by the elevator after making me wait for hours to check in.
Weird automatic stuff you need a degree from MIT to figure out how to close the shades because my window over looked the entry to the hotel with very bright lights and noise all night long.
Staff was snarky and condescending.
Find another place to stay !!!!!!

2026-03-01 • via Tripadvisor
D
DebraGGeneva • NONE • Geneva, Illinois
10
Wonderful experience
Pros:

Luxury accommodation, spacious bathroom, nice butler’s kitchen. The Ski valet with heated boot warmers provided an excellent experience!

2026-02-23 • via Tripadvisor
M
martha • family_with_children • br
9
Pros:

Quartos e limpeza

Cons:

Restaurante café da manhã

2026-02-23 • via Nuitee
A
Anna • couple • se
10
Pros:

Welcoming and nice. Good service!

2026-02-22 • via Nuitee
A
apierce752 • NONE
2
Falls Short of Luxury Standards
Pros:

We recently stayed at this property and unfortunately the experience did not meet expectations. This is not five-star quality. At this price point, over $3,000 per night, we expected a far more personalized level of service and stronger amenities.

Check-in was disorganized and not particularly welcoming. The property is a maze and no one offered to escort us to our room. The room also had very poor soundproofing, and we could clearly hear conversations next door. When we raised the issue, no meaningful solution was offered and no one followed up.

Housekeeping was inconsistent. Our room was not serviced the first day until we called, turndown occurred only once, and extra towels were left in a plastic bag on the floor outside our door.

The hotel shuttle was unreliable and left us waiting over 30 minutes in the cold at ski school. The spa was inconsistent as well. My massage was good, but my husband’s was one of the worst he has experienced. Breakfast service was extremely slow, leaving us little choice but to use the buffet, which was mediocre.

Overall, the service lacked the coordination, polish, and attention to detail expected from a luxury property. The issues we encountered suggest broader operational shortcomings rather than isolated missteps. Based on this experience, we would not return or recommend this hotel or the Viceroy chain.

2026-02-18 • via Tripadvisor
1
171talis • Family
10
Amazing family vacation
Pros:

Amazing trip. The hotel was beautiful. The staff was so helpful and Vicente was the most thoughtful and kind waiter I have ever met.

2026-02-12 • via Tripadvisor
I
Inspire40865 • NONE
10
Excellent
Pros:

Really nice ski in/out, great staff, room, pool and restaurants awesome. We shall stay again .morning cafe and on site dining, hot tub time and ski service were outstanding.

2026-02-01 • via Tripadvisor
3
384marialaurap • Family
10
Excellent experience at Viceroy Hotel
Pros:

Paz, at the concierge office, was very kind and helpful. She helped us to find table in two different restaurants at Aspen Village and was always at our disposal.

2026-01-31 • via Tripadvisor
N
Nayrobis • couple • us
6
not all that
Pros:

pool warm

Cons:

not very nice

2026-01-24 • via Nuitee
A
Aby • couple • gb
9
2026-01-20 • via Nuitee
L
Lynn • couple • us
10
It’s was great, we’re coming back!!
Pros:

Fantastic!

2026-01-19 • via Nuitee
D
Denielle • family_with_children • us
10
Pros:

Amazing service, so clean and the premises were beautiful!!!

2026-01-19 • via Nuitee
F
Federico • couple • mx
8
2026-01-19 • via Nuitee