Share this hotel
Facilities
Property facilities
-
Offsite parking discounted rates available
-
Electric bicycle charging station
-
Fitness facilities (surcharge)
-
Parking
-
Non-smoking rooms
-
Air conditioning
-
Swimming pool
-
Restaurant
-
Room service
-
Terrace
-
Pets allowed
-
Lift / Elevator
-
Express check-in/check-out
-
Safety deposit box
-
Fax/photocopying
-
Facilities for disabled guests
-
Non-smoking throughout
-
Shared lounge/TV area
-
Wheelchair accessible
-
Kid meals
-
Heated pool
-
Salt-water pool
-
Outdoor furniture
-
Fence around pool
-
Staff adhere to local safety protocols
-
Guest rooms disinfected between stays
-
Cleaning standards that are effective against Coronavirus
-
Physical distancing rules followed
-
Hand sanitizer in guest room and key areas
-
Cashless payment available
-
Fire extinguishers
-
First aid kit available
-
Sanitized tableware & silverware
-
Contactless check-in/check-out
-
Invoice provided
-
Guests can opt-out any cleaning services during stay
-
Smoke alarms
-
Shared stationery like menus, pens are removed
-
Guest room sealed after cleaning
-
Physical distancing in dining areas
-
Key access
-
Process in place to check health of guests
-
Access to health care professionals
-
Screens / Barriers between staff and guests for safety
-
Face masks for guests available
-
Delivered food - securely covered
-
Security alarm
-
Thermometers for guests provided by property
-
Key card access
-
Shopping on site
-
Television in common areas
-
Front desk (limited hours)
-
Express check-in
-
Free wired internet
-
Snack bar/deli
-
Access to nearby indoor pool
-
Pool sun loungers
-
Offsite parking discounted rates available
-
Fitness facilities (surcharge)
-
Internet access
-
Housekeeping on request
-
Private picnics
-
Wine release events
-
Reception hall
-
Secured parking
-
Swimming nearby
-
Electric bicycle charging station
-
Charcoal grill
-
Vegetarian menu options available
-
Bulk dispenser for toiletries
Review Highlights
Categories
Please Log In
This action requires an account to continue. Please log in or create an account in order to proceed with your booking.
Error
Property Description
Luxurious Amenities
Discover a haven of comfort at the non-smoking Hilton Garden Inn Nashville/Franklin Cool Springs. Indulge in the indoor pool, 24-hour fitness center, and full-service restaurant. Unwind at the outside patio with a fire pit and water feature, or host events in the modern meeting rooms.
Modern Comforts
Relax in guest rooms featuring 37-inch flat-screen TVs, spacious work desks, microwaves, refrigerators, and coffee makers. Stay productive with complimentary high-speed internet access and make use of the 24-hour business center for all your needs.
Culinary Delights
Savor delicious meals at Season's Local Fare & Spirits, offering breakfast, dinner, and evening room service. End your day at the Pavilion Lounge with its outdoor garden patio and fire pit, creating the perfect ambiance for unwinding. Book your stay now for an unforgettable experience at our Franklin oasis.
Renovation work is being done from January 2022 to March 31st. Some rooms are under renovation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
-
Parking
Free public parking is possible on site (reservation is not needed).
-
Internet
WiFi is available in all areas and is free of charge.
-
Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are allowed. Charges may be applicable.
-
Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Location
Guest Reviews
Deborah from the front desk was kind.
The manager was useless. The room was missing basic necessities. The door was crooked and we could hear people in the hall til late.
Didn’t, they canceled my reservation
They just up and cancelled my reservation and I was screwed for cheer weekend
We stayed at the Hilton Gardens Inn Coolsprings , Franklin TN for one night 5/8/26.
We booked it through the HH portal priorly.
On the day of our stay the app would not show our reservation( even though at the time of reservation we were assigned our room, #211). When we arrived to the hotel the attendant could not find us. Upon giving an ID they were able to locate us and gave us physical key cards since the app wasn’t showing us. We left our luggage in our room and left. The app showed our booking but when trying to look into the booking, it would show an error message. That night when we came back the wifi would not work. The queen bed was the worst we ever had. Uncomfortable and sunk in the middle;old mattress?
I went to the reception the next morning to see about the wi-fi. The reception asked for my ID, they didn’t show me as checked in and our room showed as unoccupied.
So, they could have given our room to someone else with us in it.
They checked us in again (finally the wifi worked) and replaced my key card.
Well, the key card didn’t work (luckily we did not turn in one of the prior key cards which still worked).
The app now didn’t show our stay.
We checked out and informed the receptionist again of all the troubles we had. We didn’t get even the tiniest apology.
Presumably we won’t get credit for our stay either.
Nice location. Good food
Room was over ran with ants! They even got into the bed
This was my third time at this location. It is clean and a fee of the staff Like Russell and Starr at the front desk are outstanding host. However they don't have much activity at the restaurant/bar area, and the servers are not accommodating when it comes to request.
Overall the location is very convenient and I would probably stay there again but would be helpful if Maintenance can check bathrooms for loose shelves, etc.
Bfast was good. They made specialty omelette. Very good...nice location tucked in a corner st cool springs
I've always liked staying here because of the staff. They always made you feel welcome and like family, however this trip was different. 1, they now charge $10 per day for parking, which on a corporate account has never been before. 2, I came to to bar at 9 :55 to be told I could not get a glass of wine even though they close at 10. I was told it was because she already closed her register ( I can tell you the previous staff 6 months ago did not do that). 3, even though I'm diamond, I was not given any waters or snacks as usual. Lastly, I will say housekeeping is amazing, rooms are clean, so kudos to that team. I've been coming here for years but seriously considering a change after this stay.
All of our friends were able to check in early. Our room wasn’t ready so we had to wait. No big deal-but the staff member at check in said she would waive our parking fee since we had to wait. Very kind-but it wasn’t waived and we were still charged.
Clean updated
Convenient
Air conditioner wall unit sounded like we were sleeping next to a train.
Highly recommend!! Safe, beautiful neighborhood. Beautiful hotel and lobby, welcoming and friendly staff. Very clean, modern room and bathroom with a comfortable bed, Xtra body pillow, plenty of outlets/charging ports, microwave, mini fridge and coffee maker. Would love to stay again.
The staff wasn’t very welcoming.
Your guide to the flawless travel experience
Popular Countries
Get our app
