Hilton Garden Inn Nashville/Franklin-Cool Springs

Hotels
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Hilton Garden Inn
8.7 (331 reviews)
9150 Carothers Parkway , Franklin , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable beds
Cons:
Cleanliness issues
Hard beds
Expensive breakfast

Categories

Cleanliness
8.16
Room cleanliness has issues, including dirty towels and food around the bed.
Service
9.63
The staff were welcoming and friendly, with helpful service.
Location
9.67
Multiple mentions of great location and convenience.
Room Quality
7.62
Rooms had various issues, including hard beds and damages.
Amenities
8.65
Coffee and tea available in the room, but lacked free coffee in the lobby.
Value for Money
8.11
Expensive breakfast options but received complimentary breakfast due to issues.
Food and Beverage
8.66
Breakfast options met needs but were considered pricey.
Overall Experience
9.13
Generally good experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:01

Property Description

Luxurious Amenities

Discover a haven of comfort at the non-smoking Hilton Garden Inn Nashville/Franklin Cool Springs. Indulge in the indoor pool, 24-hour fitness center, and full-service restaurant. Unwind at the outside patio with a fire pit and water feature, or host events in the modern meeting rooms.

Modern Comforts

Relax in guest rooms featuring 37-inch flat-screen TVs, spacious work desks, microwaves, refrigerators, and coffee makers. Stay productive with complimentary high-speed internet access and make use of the 24-hour business center for all your needs.

Culinary Delights

Savor delicious meals at Season's Local Fare & Spirits, offering breakfast, dinner, and evening room service. End your day at the Pavilion Lounge with its outdoor garden patio and fire pit, creating the perfect ambiance for unwinding. Book your stay now for an unforgettable experience at our Franklin oasis.

Important information:

Renovation work is being done from January 2022 to March 31st. Some rooms are under renovation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.7
Based on 331 reviews
Cleanliness: 8.16
Service: 9.63
Location: 9.67
Room Quality: 7.62
Amenities: 8.65
Value for Money: 8.11
Food and Beverage: 8.66
Overall Experience: 9.13
L
lisahY9416JI • Family
8
Great stay at a great price
Pros:

We had a great experience staying here. The staff was friendly, the nightly live music was wonderful, great atmosphere & great value. Also shoutout to Kat who was super helpful when we checked out!

2026-06-11 • via Tripadvisor
B
Bell • solo_traveller • us
8
Pros:

It's very calming and nice..

Cons:

It could use some deep cleaning and hand rails at the whirlpool it's very slippery.

2026-06-08 • via Nuitee
P
Pam • family_with_children • us
7
Disappointing!
Pros:

I made a reservation for a handicap accessible room with appropriate facilities on the ground floor
When I arrived I was given a non accessible room on the 2nd floor. There were no facilities for my handicap. I was unable to shower or wash my hair. I spoke to Russel and he was not helpful. The next morning I had breakfast which was satisfactory. I was served by Jannell an she was great.

Cons:

Accomodations!

2026-06-07 • via Nuitee
W
William • family_with_children • us
9
A first class place to stay
Pros:

Friendly staff and beautiful facilities

Cons:

Stains on the hallway carpet.
One day, the maids didn’t make our bed.

2026-06-05 • via Nuitee
K
Keltybu • Family • Nashville, Davidson County, Tennessee
10
Very accomodating to guests
Pros:

Kat went above and beyond for us after we needed maintenance in the room which caused some inconvenience. The room was great and our stay was also! Thank you!

2026-06-03 • via Tripadvisor
S
Scott • family_with_children • us
1
Will never stay here again.
Pros:

Deborah from the front desk was kind.

Cons:

The manager was useless. The room was missing basic necessities. The door was crooked and we could hear people in the hall til late.

2026-05-28 • via Nuitee
H
Heather • family_with_children • us
8
2026-05-25 • via Nuitee
E
Elisha • family_with_children • us
1
Unprofessional
Pros:

Didn’t, they canceled my reservation

Cons:

They just up and cancelled my reservation and I was screwed for cheer weekend

2026-05-19 • via Nuitee
T
Thomas • couple • us
7
2026-05-17 • via Nuitee
A
aseguravasi • Family
2
The worst stay we ever had at a Hilton Hotel.
Pros:

We stayed at the Hilton Gardens Inn Coolsprings , Franklin TN for one night 5/8/26.
We booked it through the HH portal priorly.
On the day of our stay the app would not show our reservation( even though at the time of reservation we were assigned our room, #211). When we arrived to the hotel the attendant could not find us. Upon giving an ID they were able to locate us and gave us physical key cards since the app wasn’t showing us. We left our luggage in our room and left. The app showed our booking but when trying to look into the booking, it would show an error message. That night when we came back the wifi would not work. The queen bed was the worst we ever had. Uncomfortable and sunk in the middle;old mattress?
I went to the reception the next morning to see about the wi-fi. The reception asked for my ID, they didn’t show me as checked in and our room showed as unoccupied.
So, they could have given our room to someone else with us in it.
They checked us in again (finally the wifi worked) and replaced my key card.
Well, the key card didn’t work (luckily we did not turn in one of the prior key cards which still worked).
The app now didn’t show our stay.
We checked out and informed the receptionist again of all the troubles we had. We didn’t get even the tiniest apology.
Presumably we won’t get credit for our stay either.

2026-05-09 • via Tripadvisor
A
Ashley • couple • us
1
Pros:

Nice location. Good food

Cons:

Room was over ran with ants! They even got into the bed

2026-05-09 • via Nuitee
M
mariNewYorkCity • Business • New Rochelle, New York
8
Very convenient location, lots of parking
Pros:

This was my third time at this location. It is clean and a fee of the staff Like Russell and Starr at the front desk are outstanding host. However they don't have much activity at the restaurant/bar area, and the servers are not accommodating when it comes to request.

Overall the location is very convenient and I would probably stay there again but would be helpful if Maintenance can check bathrooms for loose shelves, etc.

2026-05-08 • via Tripadvisor
H
Hunter • family_with_children • us
9
2026-05-02 • via Nuitee
F
Fuller • couple • us
9
I would definitely stay here again.
Pros:

Bfast was good. They made specialty omelette. Very good...nice location tucked in a corner st cool springs

2026-04-27 • via Nuitee
Q
qtpykell • Business • Hawaii
6
Something's changed
Pros:

I've always liked staying here because of the staff. They always made you feel welcome and like family, however this trip was different. 1, they now charge $10 per day for parking, which on a corporate account has never been before. 2, I came to to bar at 9 :55 to be told I could not get a glass of wine even though they close at 10. I was told it was because she already closed her register ( I can tell you the previous staff 6 months ago did not do that). 3, even though I'm diamond, I was not given any waters or snacks as usual. Lastly, I will say housekeeping is amazing, rooms are clean, so kudos to that team. I've been coming here for years but seriously considering a change after this stay.

2026-04-21 • via Tripadvisor
R
Rachel • solo_traveller • de
8
2026-04-21 • via Nuitee
M
Missy • couple • us
8
Cons:

All of our friends were able to check in early. Our room wasn’t ready so we had to wait. No big deal-but the staff member at check in said she would waive our parking fee since we had to wait. Very kind-but it wasn’t waived and we were still charged.

2026-04-13 • via Nuitee
L
Lindsay • extended_group • us
10
Pros:

Clean updated

2026-04-05 • via Nuitee
M
M • couple • us
10
Great stay!
Pros:

Convenient

2026-03-31 • via Nuitee
J
Joseph • couple • us
4
Nice place. Only disappointment was our wall air conditioner. Out dated and LOUD as a locomotive
Cons:

Air conditioner wall unit sounded like we were sleeping next to a train.

2026-03-31 • via Nuitee