Aloft by Marriott Houston by the Galleria

Hotels
•
Aloft
7.2 (710 reviews)
5415 Westheimer Houston , Houston , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Terrace
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Ongoing construction

Categories

Cleanliness
5.91
There were complaints about cleanliness, including dead roaches in the room.
Service
8.38
Most staff were friendly and helpful; however, there were incidents of poor customer service.
Location
9.42
Guests appreciated the hotel's proximity to the mall and other amenities.
Room Quality
6.37
Many issues regarding room conditions, including non-working appliances and unpleasant odors.
Amenities
6.9
Renovations were ongoing, affecting the enjoyment of available amenities.
Value for Money
7.36
Guests felt the price was not justified due to the construction and service issues.
Food and Beverage
6.41
Limited comments on food quality were noted, with some dissatisfaction regarding breakfast.
Overall Experience
6.88
Overall guest experiences were mixed, primarily affected by construction and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 14:55

Property Description

Prime Location in Uptown District:
Situated in the heart of Houston's Uptown District and just a stone's throw away from the renowned Galleria Mall, our environmentally-friendly hotel offers a prime location for both leisure and business travelers.

Modern Amenities:
Each pet-friendly room is equipped with a 42" flat-screen TV, work desk, and ergonomic chair for your comfort. The private bathroom boasts a luxurious walk-in shower and premium bath products, ensuring a relaxing stay.

Vibrant Social Spaces:
Experience our vibrant WXYZ lounge with a full bar, a well-equipped fitness center, and the lively Re-Mix lounge. Start your day with a health-conscious breakfast at the 24-hour Re:Fuel before exploring Houston's top attractions.

Book your stay now for a memorable experience in Houston!

Important information:

Please note the credit card made at time of booking must be presented at check-in. A hold for incidentals will be placed on the credit card. Cash deposits for the hold are not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IAH

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 25 per day.

Location

Guest Reviews

7.2
Based on 710 reviews
Cleanliness: 5.91
Service: 8.38
Location: 9.42
Room Quality: 6.37
Amenities: 6.9
Value for Money: 7.36
Food and Beverage: 6.41
Overall Experience: 6.88
S
Samantha • couple • us
8
2026-05-26 • via Nuitee
E
Edimilson • solo_traveller • br
8
Excelente localização, conforto, limpeza, poderia ter café da manhã completo.
Pros:

Conforto.

2026-05-20 • via Nuitee
L
Luiza Maria • solo_traveller • br
10
2026-05-17 • via Nuitee
E
Elena • couple • us
6
Cons:

The elevator got blocked while we were in it a few times and made a very concerning sound. We did not feel safe in the elevator.

2026-05-16 • via Nuitee
A
Ali • couple • us
4
We did not have everything that we needed during our stay. It was a little uncomfortable.
Pros:

Clean

Cons:

No paper towels
Staff was not welcoming
Too much parking fees

2026-05-13 • via Nuitee
S
salvat0repp • Business • London, England
10
Review
Pros:

Morgan and Luis are fantastic and thanks for welcoming with open arms.

Please stop by in London, England sometime.

2026-05-10 • via Tripadvisor
B
bamagal92 • Family • San Antonio, Texas
10
Great front desk attendant-Luis
Pros:

Luis at the front desk was incredibly helpful and friendly w all out request. A+++++ service

2026-05-10 • via Tripadvisor
G
Guillaume • solo_traveller • sg
1
2026-05-10 • via Nuitee
7
742tomiv • Business
10
Outstanding Front Office Service
Pros:

After a 16‑hour flight into Houston, I was met with exceptional warmth and professionalism from Morgan❤️ ! Front Office Supervisor. She welcomed me with genuine kindness, handled a glitchy check‑in system with impressive technical skill, and managed the situation calmly and confidently. Her people‑focused approach and expertise turned a tiring arrival into a great experience. Truly remarkable service. Thank you Morgan!

2026-05-07 • via Tripadvisor
L
lacardaire • solo_traveller • us
9
2026-05-05 • via Nuitee
M
marcusgC884CJ • Solo travel
10
Guest Experience
Pros:

I work in brand experience for a company and after a long stressful day, Morgan made everything about checking in seamless, as well as provided me with answers to my questions and her personality was top tier.

2026-05-04 • via Tripadvisor
L
Leslie • couple • us
3
We would not come back
Pros:

The location was great and friendly staff.

Cons:

The broken elevator, parking was not included, and room was not the best.

2026-04-27 • via Nuitee
K
Kathryn • couple • us
2
I would not stay there again.
Pros:

Location

Cons:

There was only one elevator working during our 4 night stay. Had to wait for a long time for the elevator to show up. We showed up at 5 pm and no rooms were ready. We had to wait in the lobby for about half an hour and ended up being late for our event that evening. We were told check in was 3:00. Also only 1 ice machine and it was on the ground floor. It was a big issue especially with having to wait so long for the elevator. Stairs were not an option since we were on the 10th floor. Our beds were never made and no cleaning by housekeeping. We had to ask for towels, clean cups, etc.

2026-04-27 • via Nuitee
B
Brandon • solo_traveller • us
8
2026-04-20 • via Nuitee
J
Jeffrey • couple • us
9
2026-04-14 • via Nuitee
A
Aron • couple • us
10
2026-04-07 • via Nuitee
A
Adrina • couple • us
10
Overall everything was great, not the parking.
Pros:

The property was very nice!

Cons:

I didn’t like the pay for parking. That should be free for staying there.

2026-04-02 • via Nuitee
A
Asia • couple • us
5
Nice staff, bathrooms were not cleaned just the toilet was
Pros:

Location

Cons:

One of Elevators didn’t work wait time 40 minutes to get on

2026-03-31 • via Nuitee
3
364indiaw • Friends getaway
10
Luis/Aloft - 03/27-03-29
Pros:

Id like to start by first saying that Luis at guest services was the absolute best! He was very friendly, welcoming and made check a very personable experience with his smile, laugh and one of a kind personality. Our weekend stay at the Aloft was nothing short of amazing. The area was very conveniently located to a variety of shops/restaurants/bars/etc... will certainly visit again for any future stays when we are in town.

2026-03-30 • via Tripadvisor
A
authurb2026 • Business
10
Excellent Stay
Pros:

I want to say Thank you To Morgan for making my stay the best ever I'll definitely be coming back to stay again

2026-03-29 • via Tripadvisor