Karuizawa Prince Hotel West

Hotels
•
Prince Hotels & Resorts
8.4 (3282 reviews)
Karuizawa 1016-87 , Karuizawa , JP
+81 267-42-1111

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Spacious cottages
Scenic environment
Helpful staff
Cons:
Insect issues
Transport confusion
Additional fees for amenities

Categories

Cleanliness
7.81
Some reviews mentioned the cottage was a little dirty and there were insect issues.
Service
9.28
Reception staff went out of their way to help with hospital needs.
Location
8.82
Cottages had a great connection to nature, though transport to hotel facilities was inconvenient.
Room Quality
8.27
Cottages are spacious but some furniture is run down and cleanliness issues raised.
Amenities
8.3
Onsen access is limited and incurs additional fees, which detracts from overall value.
Value for Money
7.76
Some guests felt the extra charges for amenities were unjustified given the cottage price.
Food and Beverage
8.31
Onsen facilities are charged separately, which might not meet expectations for value.
Overall Experience
8.68
The overall experience was enjoyable despite some cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:09

Property Description

Luxurious Dining Options and Shopping Experience

Indulge in a culinary journey with 3 dining options and explore a vast shopping mall with 240 shops, all within the premises of Karuizawa Prince Hotel.

Relaxation and Recreational Activities

Unwind in hot-spring・open-air baths, enjoy a spa treatment, and partake in various activities such as tennis, skiing, and snowboarding during the winter season. The hotel also offers bicycle and ski equipment rentals for your convenience.

Comfortable Accommodations and Convenient Location

Choose from air-conditioned rooms with free WiFi in the West Building or opt for a cozy cottage. With JR Karuizawa Train Station just a 5-minute drive away and complimentary shuttle service, convenience is at your doorstep.

Book now for an unforgettable stay at Karuizawa Prince Hotel!

Important information:

Please note that MOMIJI HOT-SORING (West Hot Springs) will only be available to guests staying at Karuizawa Prince Hotel West Twin Room, The Prince Karuizawa and The Prince Villa Karuizawa. Please contact the property directly for more details. Karuizawa Prince Hotel West Cottage guests may use MOMIJI HOT-SORING for an additional fee.

Opening Hours: 17:00 - 20:30; last order is at 20:30
*Opening Hours are subject to change without prior notice and change depending on the season. Restaurants may also be temporarily closed due to events or renovations.

Please note that traffic or public transportation may be disrupted by heavy snow. Please check weather conditions beforehand.

Please make sure to book a room for the right occupancy.

Please note that meals for children using existing beds are available at an extra charge.

Free WiFi is only available in the Twin Room, and in the lobby for guests staying in the cottages around the West Building.

Shuttle service is provided to guests staying in cottages.

Cottages are equipped with fans and do not come with air conditioning facilities.

Please note that all special requests cannot be guaranteed and are subject to availability upon check-in and additional fees may apply.

Pets are not allowed.
Please note if you wish to stay with your pet, be sure to make a reservation from the official website, instead of booking from any external third part websitesGuests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Guests must check in by 20:00 to eat dinner at this property. Guests checking in after this time may not be served dinner, and no refund will be given.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HND

Location

Guest Reviews

8.4
Based on 3282 reviews
Cleanliness: 7.81
Service: 9.28
Location: 8.82
Room Quality: 8.27
Amenities: 8.3
Value for Money: 7.76
Food and Beverage: 8.31
Overall Experience: 8.68
M
misako • family_with_children • jp
8
Pros:

駅までの循環バズに、タッチの差で乗れなくて、次の時間迄、妹と待っていたら、スタッフの方が、ホテルのバスで２人だけなのに、送って頂けた。嬉しかったです。

Cons:

町中に、ホテルの案内所があり、旧軽井沢までの道順を聞いたら、何かの会員ではないと、言ったら、バス停から乗ってと言われたが、場所も詳しく教えてくれず、その日は目的地にいけず、アウトレットの中、うろうろ。３人のひとにホテルの場所聞いても、良く理解できず、１時間ほどさまよい、タクシーで帰りましたが、アウトレットのなかに、ホテルまでの道順とか有れば良かったと、思いました。２人で70代で方向音痴でもあり、疲れましたが、タクシーの運転手さんの優しい言葉に、救われました。

2026-10-31 • via Nuitee
T
tamotsu • family_with_children • jp
7
Pros:

部屋が広く綺麗でした。

2026-10-30 • via Nuitee
P
Peichen • extended_group • tw
10
Pros:

位置跟服務

2026-10-29 • via Nuitee
Y
YUKO • family_with_children • jp
10
これからも利用したいと思えるプリンスでいてくださいね
Pros:

軽井沢プリンスは利用させて頂いて32年になります。スタッフの方は何時も笑顔て対応もよく、来てよかったと思わせてくれます
他に行かなくてもホテル内を散歩したり、テニス、ゴルフと充実していますね
いつ来ても期待を裏切らないところでしょうか

Cons:

良くないと言うよりは、戻して欲しいこと。
からまつの朝食が好きでしたが、以前の2段重から変わってしまい残念です

2026-10-29 • via Nuitee
A
Amirah Binti • solo_traveller • my
5
-
Pros:

-

Cons:

Guest need to pre-book the time for breakfast. Despite ariving ahead of booking time, guest still need to wait atleast 15 minutes before being assigned a table, worse if bumped into a large group of guests at the same time.
Just because i booked for one person table, i was initially assigned at the bar counter. The staff gave unpleasent expression when i requested to get a proper dining table for the breakfast. There should not be a discrimination aggainst one guest booking.

2026-10-28 • via Nuitee
L
lee • family_with_children • tw
5
Pros:

小木屋外景色優美

Cons:

客廳布面沙發有很多白色大面積污漬 像發霉一般 很噁心
只好墊大浴巾在上面

2026-10-28 • via Nuitee
A
Attarit • family_with_children • th
8
Cons:

Arrangment of the shuttle bus to the cottage was not good.

2026-10-27 • via Nuitee
S
Shyh-Jer • couple • tw
10
2026-10-27 • via Nuitee
C
Chuanchih • extended_group • tw
8
Pros:

服務人員態度親切

Cons:

接駁車等太久

2026-10-26 • via Nuitee
H
hiyori • couple • jp
10
2026-10-26 • via Nuitee
K
KIMIAKI • family_with_children • jp
7
2026-10-23 • via Nuitee
H
Hiu Ping • family_with_children • hk
9
Pros:

住小木屋，周圍都是草地/樹木，天氣很好，晚上可觀星，我們從最東邊走去酒店西lobby，也只是十多分鐘，另外酒店有shuttle 接送往返火車站南口，很方便, 毛巾牙刷一應俱全，水力也很強，很滿意

Cons:

房間的電視機壞了

2026-10-23 • via Nuitee
井上 • couple • jp
5
Cons:

お風呂が遠すぎた。

2026-10-22 • via Nuitee
C
CHEWEI • extended_group • tw
8
Pros:

住宿小木屋 有點遠

2026-10-22 • via Nuitee
S
Susyan • extended_group • tw
8
2026-10-21 • via Nuitee
K
Kristie • extended_group • us
8
Enjoyed our stay due to the location, roominess of the cabin and amenities available to us.
Pros:

The location was very good. The amenities were excellent, the have a market, restaurants and an onsen. The cabin we rented was very roomy. They also had a shuttle to assist with getting around the property or off the property, which was helpful since we stayed in one of their cabins. We also love walking, so we personally enjoyed just walking in to town or back to the hotel for food or the onsen.

Cons:

Some of the lighting on the paths/road could be better. And the kitchen amenities were minimal.

2026-10-19 • via Nuitee
J
Junko • family_with_children • jp
7
2026-10-18 • via Nuitee
L
LIM • couple • sg
10
2026-10-16 • via Nuitee
K
KUBOTA • extended_group • jp
8
満足
Pros:

ロケーションが良かった

Cons:

ない

2026-10-13 • via Nuitee
T
TAKASHI • couple • jp
10
素敵なホテルでした🤗
Pros:

ロケーションや施設が良かった🤗🥰

2026-10-12 • via Nuitee