Best Western Premier Bryan College Station

We recently stayed at this Best Western because our child competed in a swim meet at Texas A&M. This was actually our second stay at this hotel—we chose to come back because our experience two years ago was so positive. Unfortunately, this visit was a major disappointment.

When we arrived, we found empty shampoo bottles left in our shower and a used coffee pod still in the coffee maker from the previous guest. While those issues were frustrating, they were minor compared to what followed.

Both nights of our stay, guests were allowed to remain at the pool well after the posted pool hours. The first night, a loud group was in the pool area after midnight. I called the front desk around 11:30 p.m., and was told someone would ask them to leave. The noise continued.

The next morning, I spoke with the manager, Apple, to express my concerns. Rather than acknowledging that staff should have enforced the hotel’s posted quiet and pool hours, I was told that I should have continued calling the front desk if the guests were still being loud. I found that response disappointing. Guests shouldn’t have to repeatedly call throughout the night to ensure hotel policies are enforced.

Later that day, after returning from the swim meet, we took our children swimming even though the pool water appeared cloudy. As we returned to our room, we shared the elevator with a housekeeper who casually mentioned she had stayed at the hotel the previous night so she could remain at the pool until “late, late, late.” Hearing that from an employee only added to our concerns about how seriously the pool rules are taken.

By the second day, the pool was still cloudy. After swimming, our children’s swim shirts had a strong fishy odor, which was unpleasant and raised additional concerns about the pool’s condition.

The second night was even worse. Around 3:00 a.m., I woke up to people talking outside our window. I looked outside and saw multiple people in both the hot tub and pool. At approximately 3:30 a.m., I again called the front desk and reported the situation. Someone said they would ask the guests to leave, but I couldn’t understand how people were able to access the pool area in the middle of the night in the first place.

Our family traveled here to support our daughter, who worked for months to qualify for this swim meet. We had to wake up at 6:00 a.m, so having our sleep repeatedly interrupted because hotel rules weren’t being enforced was incredibly frustrating.

We returned because we had a wonderful experience here before. Sadly, this stay fell far short of the standard we expected. Better housekeeping, proper pool maintenance, and consistent enforcement of quiet hours and pool hours would have made a significant difference.

We had a great time at this hotel. DELON was very helpful to me, she helped me with a spot on my shirt and gave me advice as to what they used to clean their showers.
Clean and comfy

Dear Hotel Management Team,

I want to take a moment to share my appreciation for one of your incredible team members, Tiazia. She truly made a wonderful impact during my recent stay.

From the moment I arrived, Tiazia stood out for her incredibly positive energy, warm welcome, and accommodating nature. Check-in was a breeze, and her professionalism immediately set a wonderful tone for my visit. She anticipated needs with a level of care and exceptional communication that is hard to find. Tiazia is a wonderful asset to your establishment and perfectly embodies the very best of your brand.

Employees of her caliber are exactly who you want to represent your organization. She demonstrates leadership qualities, a fantastic work ethic, and a passion for hospitality. I highly recommend her for any upcoming advancement opportunities and hope her dedication and hard work are rewarded.

Please pass along my sincere compliments and gratitude to Tiazia for going above and beyond!

The hotel is very clean and quiet. Breakfast had healthy options like fresh fruit and boiled eggs (in addition to the standard things). We were very pleased with the staff and our stay overall

Booking my room was super easy. We checked in late, the person checking us in (5/29/26) was the sweetest person ever! She was so kind, friendly and answered all our questions; even ones we forgot about before we could ask! Service was great! Pool and hot tub was AMAZING, room was clean and super nice! Breakfast was delicious and being constantly refreshed. Checkout was a breeze as well! All the staff we encountered was kind, professional and friendly! We come to BCS every 6 weeks and we will ABSOLUTELY stay here again! It’s our new preferred hotel!

One night was destroyed when the fire alarm was triggered. We never heard the cause and didn’t get an apology.

Premier Best Western stay was very comfortable. Friendly front desk staff made us feel welcomed. House keeping staff were helpful and available. Complimentary breakfast offered a good variety. Modern clean rooms and bathrooms with plenty of towels. Surprised by the close by smoking areas available outside made it easy for husband to smoke his cigar and not have to go too far. Definitely will stay again.

The hotel is beautiful, clean and quiet. The service is excellent. We left my wife’s CPAP machine in the room when we checked out. As soon as Lena saw it, she took it down to Terri. Terri immediately callled me and we were able to go back for it, only losing a few minutes of travel time. Thank you so much Terri and Lena!!

Slow check in. 5 people standing around doing nothing. Room was ok. Bathroom was moldy pinkish orange old mold all around the shower and on the outside also. It made the room smell bad. The towels are really small also.

We stayed here to go to Santa's Wonderland. The hotel and staff are very nice. The room and othere areas were very clean. Parking was good. The breakfast was good. The only complaint was the matress in our room had a very noticable dip through a large section of it which made it very uncomfortable. We would stay again- Hopefully they will change the matresses out soon

Honestly, with a Best Western, I had minimal expectations. First time staying at a BW Premier. Upscale? Sure, I will give them this. Check in was super easy and professional. Rooms were very clean and comfortable. Downstairs lobby and bar, while we didn’t stay there, looked spacious, clean and inviting. Heard there was a gym and pool, but no time. Wouldn’t have stayed for breakfast anyhow because we prefer to pick out the local brekkie hotspots and try them out. All in all, the Premier name lived up to its brand and we will now consider Best Western Premiers in our hotel list while traveling. We had dinner downtown at Elia Cafe Tapas Bar with live music Saturday night then Sunday breakfast at Sweet Eugene’s in College Station, both of which we also give 5 stars. Highly recommend the hotel! Even the shower was robust with great water pressure. Fans in the bathroom!! Love it. Forgot to take pics.

A scheduled surgery brought us here due to its proximity to Baylor Scott and White Hospital. Our room was very nice and very clean, also quiet. The front desk personnel, Kelly and Jacob were exemplary and helped us arrange rooms for additional family members. I so very much appreciated this during a stressful situation.

We enjoyed our stay excellent staff great food and service. A few of the people who took care of us was Kelly front desk, Robert , Maria and Edenia in breakfast, Eli bartender.

Stayed here for an Aggie football game. Wonderful place! Modern, super clean, great breakfast area and fitness center. Excellent staff, as well. If you stay in a game weekend, use your Best Western points because it can be quite pricey!

Overall a great stay for a typical Best Western. The rooms were clean and the staff were friendly and helpful. Like all Best Western’s the walls are paper thin so keep that in mind if you’re looking for a quiet place to stay. There was a great selection of alcohol at the bar but very limited glassware the two nights we were there. Let’s be real. No one wants to drink an old fashion out of a plastic cup at a bar! However, Trinn, our amazing bartender figured out a plan and made it all work. Her attitude and professionalism was outstanding!

First things first, I wanted to shout out Trinn, our bartender on Sunday night. She was a true rockstar. We had a large group after a wedding that was in from out of town. She kept up with all of the varied requests and managed to retrieve what she needed from storage and wash all the glassware so she wasn't running out. Jenifer who worked the bar the night before was also very pleasant and did her best with two days of training and a smaller group.

Now, on to the areas of weakness we experienced. There was a pair of ladies underwear left in the room which was very surprising and disturbing. The lighting in the bathroom was dim and unfortunately the vanity mirror did not work. I ended up sitting on the floor by the window with the mirror on the AC unit so I could used the sun to put on my make up for the wedding. There was no drinkware in the bathroom nor was there a bathmat. Of course we made do but for a "premier" hotel where you were charging our host 3 times on Saturday what you charged him for Sunday it was shocking.

It was an amazing experience. The staff was very kind. Trinn the bartender was exceptional for the gathering Sunday evening.

Thank you

Trinn was an amazing bartender that took care of a large party of us after we attended a wedding! Would 10/10 sit at her bar again.

We stayed here and the rooms were very clean. All staff was very friendly. Would like to give a shoutout to Trinn the bartender. She went above & beyond keeping our party of 40ppl happy with amazing cocktails.