Hilton Garden Inn San Bernardino

Hotels
•
Hilton Garden Inn
9 (556 reviews)
1755 South Waterman Avenue , San Bernardino , US
+1 909-806-4040

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Good food quality
Comfortable beds
Cons:
Dirty whirlpool
Parking fees

Categories

Cleanliness
7.96
Several mentions of dirty whirlpools and jacuzzis suggest a need for improved cleaning standards.
Service
9.93
Positive mentions of friendly staff and effective customer service.
Location
9.47
Convenient location noted in several reviews.
Room Quality
8.42
Comfortable beds but some mention of creaky furniture and worn rooms.
Amenities
8.45
Basic amenities present, but some guests were unhappy with the cleanliness of the jacuzzi.
Value for Money
8.91
Concerns about additional fees for parking but otherwise seen as fairly priced.
Food and Beverage
9.46
Food was favorably mentioned for its pricing and quality.
Overall Experience
9.43
Despite some cleanliness issues, guests enjoyed their stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:15

Property Description

Luxurious Accommodations
Indulge in a comfortable stay at the Hilton Garden Inn San Bernardino, offering modern amenities like free high-speed internet, flat-screen TVs, and convenient kitchen appliances in every room.

Convenient Location
Located near the San Bernardino Golf Club and just a short drive from the Convention Center and California Speedway, our hotel provides easy access to key attractions in the area.

Dining Options
Savor delicious meals at the on-site Great American Grill, ensuring you have a delightful dining experience without having to leave the comfort of the hotel.

Experience luxury, convenience, and great dining all in one place at Hilton Garden Inn San Bernardino. Book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ONT

Location

Guest Reviews

9
Based on 556 reviews
Cleanliness: 7.96
Service: 9.93
Location: 9.47
Room Quality: 8.42
Amenities: 8.45
Value for Money: 8.91
Food and Beverage: 9.46
Overall Experience: 9.43
G
Geraldine • couple • us
10
2026-09-15 • via Nuitee
A
Adrian • couple • us
10
2026-09-08 • via Nuitee
S
sofia • couple • us
10
2026-09-07 • via Nuitee
J
Jessica • couple • us
10
2026-08-20 • via Nuitee
I
Ibsen • extended_group • us
8
Cons:

I didn't like the fact that when I got there they haven't received my reservation and you took my money in advance like a two weeks ahead and I get there and there's no reservation for me until I had to rebook my room luckily they had rooms and to this day you have not refunded my money you guys I don't know you guys aren't very frustrated

2026-08-03 • via Nuitee
A
Alba • couple • us
10
2026-07-21 • via Nuitee
D
Diana • couple • us
9
2026-07-16 • via Nuitee
D
desertgalAZ • Family • Phoenix, Arizona
6
Not a good hotel for light sleepers
Pros:

Friendly staff, good breakfast, comfy beds, decent rooms (except for the heavy air freshener). But somewhere nearby is an animal shelter and the dogs bark ALL NIGHT LONG. It looks like it was too far away to be a problem, but we were kept awake by the constant barking even with the AC on and a sound machine. If you’re not a light sleeper, it’s a great hotel, but I’m here to sleep!

2026-07-13 • via Tripadvisor
D
Daniel • couple • us
10
2026-07-12 • via Nuitee
L
Lindsay • extended_group • us
8
2026-07-04 • via Nuitee
M
Mary • couple • us
10
2026-07-04 • via Nuitee
G
Gregory • solo_traveller • us
7
Father son stay
Pros:

Restaurant food was very good

Cons:

Hot tub wasn't hot - pillows were not that great - air-conditioning didnt work that great - room was humid at night

2026-06-25 • via Nuitee
D
Darlene • couple • us
10
Overall, great place have stayed there a few times we stay there a lot more very good staff
Pros:

Very nice people very nice Clean place

Cons:

Air conditioner came on and middle of the night woke up at 4 AM and it was freezing in the room

2026-06-19 • via Nuitee
M
Michelle • family_with_children • us
10
Pros:

Marianne at the front desk provided excellent customer service.

2026-06-16 • via Nuitee
K
Krysta • couple • us
4
2026-06-14 • via Nuitee
I
iaX8663IS • Family
2
Cheap and greedy management
Pros:

I had a surprise parking charge on my credit card statement. When I checked in the clerk told me parking is free! Who pays for parking in the middle of no where is San Bernardino anyways! No notice of parking charge when I made reservations either but 2 days after I left I see a charge on my statement. The hotel is saying there are signs everywhere about parking fee as if I’m going to spend my vacation reading signs when the hotel clerk tells me it’s free! Cheap hotel. The AC was so old and made so much noise we had to turn it off t be able to sleep at night.

2026-06-09 • via Tripadvisor
M
Monica • couple • us
10
2026-06-06 • via Nuitee
R
Raymond • couple • us
10
2026-05-28 • via Nuitee
L
Lisa • solo_traveller • us
9
Nice with exception of alarm situation
Pros:

Location and lots of restaurants

Cons:

Smoke alarm went off around 5:30 am and after calling the front desk, security came up and gave me cards to a new room next door. Although I was able to move my things next door, I thought they could have offered me a free breakfast for the inconvenience of having to move to another room at that time of morning.

2026-05-21 • via Nuitee
J
Joseph • solo_traveller • us
10
2026-05-12 • via Nuitee