Studio Inn & Suites at Promenade Downey

Hotels
8.2 (920 reviews)
12340 Lakewood Boulevard , Downey , US
+1 562-923-5511

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Family rooms
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Convenient location
Cons:
Cleanliness issues
Noisy surroundings and accommodations

Categories

Cleanliness
6.91
Several complaints about cleanliness, including dirty rooms and bathrooms.
Service
9.38
Overall positive feedback about staff being helpful and friendly.
Location
9.42
Frequent praise for the convenient location and proximity to amenities.
Room Quality
7.37
Mixed reviews on room quality, with some complaints about comfort and noise.
Amenities
7.4
Limited amenities mentioned, with some dissatisfaction regarding TV and WiFi.
Value for Money
8.36
Prices considered reasonable, but there were complaints about additional costs.
Food and Beverage
8.41
No specific feedback on food, but the presence of nearby eating places noted.
Overall Experience
8.38
General positive experience despite some complaints, with willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 04:17

Property Description

Convenient Location
Located just minutes from Long Beach Airport and Interstate 105, the Studio Inn & Suites at Promenade Downey in California offers easy access for travelers.

Comfortable Accommodations
Each room at the hotel features a mini-refrigerator, cable TV, and a dining area, ensuring a comfortable stay for guests.

Nearby Attractions
With Disneyland, Universal Studios, and Knott’s Berry Farm just a short drive away, guests can easily explore popular attractions during their stay.

Book your stay at the Studio Inn & Suites at Promenade Downey now to enjoy free WiFi, an outdoor pool, and a convenient location!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LAX

Location

Guest Reviews

8.2
Based on 920 reviews
Cleanliness: 6.91
Service: 9.38
Location: 9.42
Room Quality: 7.37
Amenities: 7.4
Value for Money: 8.36
Food and Beverage: 8.41
Overall Experience: 8.38
M
Mario • couple • us
8
It was good
Pros:

It was clean and well kept

Cons:

I had requested 2 extra pillows and extra bath towels as d did not receive them

2026-09-19 • via Nuitee
D
Dennisc • extended_group • us
8
the staff member at the front counter was very friendly.
2026-09-14 • via Nuitee
V
Veronica • couple • us
10
Room is very clean
Pros:

Comfortable

Cons:

No breakfast

2026-09-12 • via Nuitee
L
Lynette • couple • us
1
2026-09-08 • via Nuitee
M
Maria • couple • us
8
Pros:

Cleanness

2026-08-24 • via Nuitee
M
maria • solo_traveller • us
7
Pros:

near shopping center

Cons:

they need better pillows and towels

2026-08-21 • via Nuitee
S
Sofia • solo_traveller • us
9
Honest review
Pros:

Close to shops, food and freeway

Cons:

Bedding and towels a little stained or dingy

2026-08-20 • via Nuitee
M
Melissa • couple • us
1
Not a pleasant experience.
Cons:

One thing I look forward to is the appliances of the room I book. The blow dryer in the room did not work and when I called front desk, they were not able to help me and it seemed as though they didn’t want to. I was staying there for an event and could not get ready as I was hoping to due to this issue.

2026-08-15 • via Nuitee
R
Roberto • family_with_children • us
6
Pros:

I didnt know I had free breakfast. Restroom was very clean.

Cons:

I thought I was going to have vinyl wood flooring and it was carpet

2026-08-13 • via Nuitee
M
Meyling • couple • us
4
2026-08-06 • via Nuitee
Y
Yair • couple • us
10
2026-08-04 • via Nuitee
C
Cheryl • couple • us
3
Cons:

The room smelled like smoke. The bed was not comfortable. It was not very clean.

2026-08-03 • via Nuitee
T
Tyrone • family_with_children • us
2
Not recommended for anyone with children
Pros:

Price was decent with a pool present.

Cons:

Selected this hotel property because it was listed as non-smoking and also advertised as a good cleanly spot for the price. Unfortunately, that was not the case.. I arrived with my family and five minutes after checking in we notice a fairly large cockroach in front of the door. We were also surprised to enter our room with a smoke smell that was poorly hidden by a lot of air freshener, my autistic child does not like the smell of smoke so when I called the front desk they were unable to give me to another room because they were fully booked and they just offered to spray more air freshener. This was booked through booking.com and when I requested a refund, they told me the property has to accept an email and to this day, they still have not, three days after the initial booking, even after telling me he would get to it. I don’t recommend this property for anyone with a family.

2026-08-02 • via Nuitee
T
Tiana • couple • us
7
2026-08-02 • via Nuitee
E
Edith • couple • us
10
Pros:

Clean and safe

Cons:

Parked too far from room

2026-07-25 • via Nuitee
B
Boyd • solo_traveller • us
6
Just ok
Pros:

Location and price!

Cons:

Very nosy throughout the night.

2026-07-22 • via Nuitee
E
Enrique • solo_traveller • us
10
2026-07-22 • via Nuitee
L
Leah • solo_traveller • us
10
2026-07-21 • via Nuitee
K
Krista • couple • us
10
Over all it’s a nice stay and quiet.
Pros:

I like the area and the property is nice I also liked the key accessed doors.

Cons:

The stained sheets

2026-07-20 • via Nuitee
M
Marisela • solo_traveller • us
4
Pros:

The location is great. But the room is too expensive for what it is.

Cons:

The price is too high for the room, small and not that clean. No drinking water,

2026-07-16 • via Nuitee