Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge

Hotels
•
Protea Hotels by Marriott
8.8 (1837 reviews)
14 Palm Boulevard Umhlanga Ridge, Umhlanga Rocks, Durban, 4320, South Africa , Durban , za
+27315826000

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good amenities
Cons:
Housekeeping issues
Room quality concerns
Food variety lacking

Categories

Cleanliness
8.34
Some criticism of room cleanliness and maintenance indicated.
Service
9.31
Overall positive sentiment with many reviews highlighting friendly and helpful staff.
Location
9.35
Frequent mentions of excellent location close to amenities.
Room Quality
8.3
Mixed reviews about room comfort, especially regarding bedding.
Amenities
8.83
Positive mentions of facilities like the heated pool but some dissatisfaction with room amenities.
Value for Money
8.79
Some reviews noted not feeling the price matched the room quality.
Food and Beverage
8.34
General satisfaction with breakfast, but some criticism on variety.
Overall Experience
9.11
High overall satisfaction with several returning customers.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:54

Property Description

Modern Comfort and Convenience
Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge offers stylish air-conditioned rooms with satellite TV, a work desk, and scenic views of Chris Saunders Park.

Culinary Delights and Serene Ambiance
Indulge in delicious meals at the hotel's restaurant with a garden-view deck, serving breakfast, lunch, and dinner.

Relaxation and Recreation
Unwind at the rooftop swimming pool, stay active in the fitness centre, or sip on refreshing drinks at the terrace while enjoying the pleasant surroundings.

Book your stay now at Protea Hotel Fire & Ice! for a perfect blend of leisure and luxury.

Important information:

Please note the hotel offers wireless internet- the first 500MB per room per day is free, thereafter charges apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DUR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs ZAR 65 per day.

Location

Guest Reviews

8.8
Based on 1837 reviews
Cleanliness: 8.34
Service: 9.31
Location: 9.35
Room Quality: 8.3
Amenities: 8.83
Value for Money: 8.79
Food and Beverage: 8.34
Overall Experience: 9.11
C
CHARLOTT • solo_traveller • qa
6
2026-07-04 • via Nuitee
M
Mikateko Millicent • solo_traveller • za
7
Pros:

I request an upper room since it was my daughter birthday a d first time in Durban and was told I will get 1, but I was on the second.

2026-07-04 • via Nuitee
S
Sfiso • solo_traveller • za
7
2026-07-04 • via Nuitee
D
DR • solo_traveller • gr
9
2026-07-04 • via Nuitee
B
Boitumelo Vuyi • family_with_children • za
10
It was fun chasing summer in June
Pros:

It’s central

Cons:

Everything was in order…

2026-07-03 • via Nuitee
Z
Zinhle • solo_traveller • za
8
2026-07-03 • via Nuitee
N
Nonduduzo • couple • za
10
Luxurious
Pros:

Staff was professional, friendly and welcoming. They ensured my family and I were comfortable through out our stay.

2026-07-03 • via Nuitee
D
Dr. Amojee • family_with_children • mz
8
Pros:

good location

2026-07-02 • via Nuitee
O
opsie • family_with_children • za
8
2026-07-02 • via Nuitee
D
Desikan • solo_traveller • za
7
2026-07-01 • via Nuitee
D
Desikan • solo_traveller • za
7
2026-07-01 • via Nuitee
B
Buhle • couple • za
7
2026-06-30 • via Nuitee
P
Pamela • family_with_children • za
10
2026-06-30 • via Nuitee
J
Justin • family_with_children • za
10
We were very comfortable and happy with our stay.
Pros:

Friendly staff, great amenities, clean room

Cons:

None

2026-06-29 • via Nuitee
A
Adele • extended_group • za
8
Room excellent
Pros:

Breakfast was good would like more of a variety of food only bacon, sausage and eggs maybe fried mushrooms, bake beans.... just a little bit extra will make a big difference

2026-06-29 • via Nuitee
K
Katombela • extended_group • za
9
Absolutely delightful!
Pros:

The service was excellent and so was the hotel room.
Breakfast options were great and the restaurant food was delicious too.

Cons:

The bathroom could’ve been a bit cleaner but it wasn’t bad at all.

2026-06-29 • via Nuitee
Z
Zahida • solo_traveller • za
10
Perfect for easy access to gateway and all halal food as well
Pros:

Convenience

Cons:

Durban is hot in winter... lol..pack accordingly

2026-06-29 • via Nuitee
A
Andrew • couple • us
10
PERFECTO!
Pros:

The location is amazing, just a 2 minute walk away Gateway Mall.

The beach is also not far. Great breakfast buffet. Everything is exceptional!!

Cons:

Nothing at all.

2026-06-29 • via Nuitee
J
Junior • solo_traveller • za
10
Pros:

I love fire and ice

Cons:

Good service 👍 👌 👏

2026-06-29 • via Nuitee
Z
Zahida • solo_traveller • za
10
Convenient and easy access to all amenities
Pros:

Cleanliness, comfortable bed .and clean linen

2026-06-28 • via Nuitee