Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge

Hotels
•
Protea Hotels by Marriott
8.8 (1797 reviews)
14 Palm Boulevard Umhlanga Ridge, Umhlanga Rocks, Durban, 4320, South Africa , Durban , za

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Children allowed

Facilities

Nightclub
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good amenities
Cons:
Housekeeping issues
Room quality concerns
Food variety lacking

Categories

Cleanliness
8.34
Some criticism of room cleanliness and maintenance indicated.
Service
9.31
Overall positive sentiment with many reviews highlighting friendly and helpful staff.
Location
9.35
Frequent mentions of excellent location close to amenities.
Room Quality
8.3
Mixed reviews about room comfort, especially regarding bedding.
Amenities
8.83
Positive mentions of facilities like the heated pool but some dissatisfaction with room amenities.
Value for Money
8.79
Some reviews noted not feeling the price matched the room quality.
Food and Beverage
8.34
General satisfaction with breakfast, but some criticism on variety.
Overall Experience
9.11
High overall satisfaction with several returning customers.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:54

Property Description

Modern Comfort and Convenience
Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge offers stylish air-conditioned rooms with satellite TV, a work desk, and scenic views of Chris Saunders Park.

Culinary Delights and Serene Ambiance
Indulge in delicious meals at the hotel's restaurant with a garden-view deck, serving breakfast, lunch, and dinner.

Relaxation and Recreation
Unwind at the rooftop swimming pool, stay active in the fitness centre, or sip on refreshing drinks at the terrace while enjoying the pleasant surroundings.

Book your stay now at Protea Hotel Fire & Ice! for a perfect blend of leisure and luxury.

Important information:

Please note the hotel offers wireless internet- the first 500MB per room per day is free, thereafter charges apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DUR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs ZAR 65 per day.

Location

Guest Reviews

8.8
Based on 1797 reviews
Cleanliness: 8.34
Service: 9.31
Location: 9.35
Room Quality: 8.3
Amenities: 8.83
Value for Money: 8.79
Food and Beverage: 8.34
Overall Experience: 9.11
H
Hazel • solo_traveller • za
10
Awesome
Pros:

Located opposite Gateway mall - rooms spacious ; clean - breakfast great

Cons:

N/a

2026-06-13 • via Nuitee
A
Arshir • solo_traveller • za
8
2026-06-13 • via Nuitee
A
Andiswa • solo_traveller • za
10
2026-06-11 • via Nuitee
T
Thando • couple • za
9
2026-06-11 • via Nuitee
E
Edna • extended_group • za
9
Amazing, will visit again
Pros:

It was a great experience. Nice to visit an establishment that is on the same level as overseas hotels

Cons:

Just a small mishap on the last morning, the shower water was cold

2026-06-11 • via Nuitee
T
Timothy • solo_traveller • us
10
2026-06-09 • via Nuitee
L
luqmaan • solo_traveller • za
7
2026-06-08 • via Nuitee
S
Sethakgola Sol • solo_traveller • za
8
2026-06-08 • via Nuitee
S
Sethabile Pearl • couple • za
10
Fabulous 💙💙
Pros:

The staff members were super friendly and welcoming. The room was clean and amazing🌸.

Cons:

nothing

2026-06-03 • via Nuitee
N
Nthabeleng • couple • za
8
Pros:

The food ordered in the evening for room service was amazing .

Cons:

Not being able to connect to Netflix via my iPhone.

2026-06-01 • via Nuitee
Y
Yvonne • solo_traveller • za
10
Great, comfortable stay for family
Pros:

Everything! Clean, comfortable, spacious rooms. The beds were a pleasure to sleep in.
Proximity to the mall. Friendly staff.

Cons:

Breakfast was average

2026-05-31 • via Nuitee
S
Sherika • family_with_children • za
8
2026-05-30 • via Nuitee
C
Craig • solo_traveller • za
9
Great Hotel located on Umhlanga Ridge!
Pros:

Very well located right next to Gateway.
Room was very clean and staff were friendly.

Cons:

They charged me for parking which was a bit distasteful being a guest.

2026-05-28 • via Nuitee
T
Teresa • extended_group • es
7
Pros:

terrace and bar

2026-05-28 • via Nuitee
A
Amanda • family_with_children • za
10
2026-05-26 • via Nuitee
S
Sisanda • family_with_children • za
8
Perfect
Pros:

The room was my favourite. It was comfortable and in a very good location

Cons:

Nothing

2026-05-26 • via Nuitee
I
INDRANEE • family_with_children • za
6
I HAD AN AMAZING STAY BUT IT WAS BREAKFAST NOT OFFERED BY THE HOTEL YET YOUR PRICE INCLUDED.
Pros:

THE MOST EMBARASSING SITUATION IS WHEN I WAS DECLINED BREAKFAST BECAUSE IT WAS NOT INCLUDED IN YOUR PRICE YET WHEN I BOOKED IT CLEARLY SAID WITH "GOOD BREAKFAST". THEY SAID IF I BOOKED DIRECTLY WITH THE HOTEL IT WOULD HAVE INCLUDED BREAKFAST AT R3200. I HAD MY COUSIN WHO WAS SICK AND A DIABETIC PATIENT. WHICH I INTENDED TO SPOIL BUT IT WAS TOTALLY UNACCEPTABLE.

Cons:

NO COMMENT, TO EMBARRASSED. THEY WANTED R250 PER PERSON . PARKING ON THE ROAD WAS UNACEPTABLE WHIST BOOKING IN. I CANCELLED MY FIST BOOKING WITH PROTEA HOTEL, UMHLANGA ROCKS THINKING THIS WAS MORE ELITE AND THE PICTURES OF BREAKFAST LOOKED AMAZING. I WOULD EXPECT FOR YOUR COMPANY TO INVESTIGATE.

2026-05-25 • via Nuitee
P
Paddy • solo_traveller • ie
8
Pros:

Location

Cons:

Nothing

2026-05-24 • via Nuitee
D
David • couple • za
10
2026-05-23 • via Nuitee
C
Clementia • couple • za
6
Pros:

N/a

2026-05-22 • via Nuitee