Holiday Inn Express Hotel and Suites West Valley by IHG

When we got to the hotel, they told us they didn’t have a room for us even though we had one reserved. They then put us in a room with wet carpet because they just shampooed it. All they did is give us a little fan and then expected us to be happy with it. We were running late for a wedding so we didn’t have time to even negotiate any kind of credit for not having a room and then putting us in a room with wet floors.

Very clean and friendly staff!

The only reason this hotel was booked was for the water slide. Not open. Don’t advertise a “waterpark” if you close the main attraction.

Not great. Room smells like mold, poorly kept up, carpet is sticky, door looks like it was broken into, bathroom was dirty. Do not recommend.

Clean room, friendly staff, pool was fun and clean

Great place to stay...

Excellent front desk help

Didn't use.

The outside of the property has two identities. The entrance is fairly nice, while the road leading into the parking lot is less than scenic. Upon arrival and additional 45 mins to an hour was spent in the lobby waiting for a room to become available. While we were waiting an additional 7-10 people experienced the same after us.
Once we were given the room key, we were located on the first floor in an ADA accessible room. The room was clean enough had little things that could be improved on. Examples, the fridge is very loud, A/C unit seemed like it was on it’s last leg, some outlets did t work, tv was barely hanging off the wall,to name a couple.
At approximately 1:00 am the door to our room was opened. Luckily there was a second door latch ( accessible for those with height restrictions) was engaged with the top door latch.
All around the hotel served its purpose but would not recommend unless the Motel 6 is fully booked.

Other than some prior damage to the room, everything waa great.

This is our favorite place to stay! We come here often because of the water park. The kids love it and it is a nice treat after a long travel day. It is family friendly in a very convenient location.
Hotel is clean as expected.

Great place. Stayed 2 extra nights.

Room smaller than I thought. The shower had a crack in the wall. The shower head needed to be replaced it didn’t work great. The front desk clerk that checked us in was quite rude. The pool was really not worth the money. The water was too cold and couldn’t let our little one enjoy it. Because he got to cold to fast plus to many big kids on the slide not being watched that littles could not even use it in the 1ft area of pool. When we were gonna go to the pool the same front desk clerk was there again that evening and was rude again. The first night I thought maybe she had a bad day but to get the same attitude again the next night she shouldn’t be up front if she can’t have great customer service skills. The food was terrible. Coffee was great! The other front desk clerk we talked to after the other girl left, she was nice. Most of the staff was nice too.

The water features were really fun for the kids. Staff was friendly and easy to work with. Breakfast was better than most.

The place was so nice and comfortble. Foods were great

Breakfast is a great selection, only downfall I found was for our schedule we needed an earlier start time than they opened, other than that it was great!

We stay here often but it is noisy! Kids like the water park, but that means other kids wake you up early. I prefer the holiday side cs the staybridge side because I can control the temperature and the breakfast is better. Good place to stay.

Went to put our son into bed and the bed had blood on the sheets. Not old blood on sheets that had been washed and stained, but fresh, bright red blood drops presumably from the guest before us. Hotel staff came and physically changed sheets and bedding in front of us because I refused to change rooms to another room that would presumably also have sheets that were dirty if ours that had blood on them passed the test. Never going back, even though the slide and pool area was cool. Get a hotel without it and go to a decent pool for the day and save some money.

Clean and comfortable room. Pool was an upgrade from the typical hotel pool and grandkids loved it, this was the reason we selected this hotel

Friendly staff and close to a concert venue and restaurants