Homewood Suites by Hilton Pittsburgh-Southpointe

When I checked into the hotel due to the overbooking of rooms, they gave me a room which was meant for disabled people. It was way right at the end opposite the emergency exit. The whole night I could not sleep firstly the sound of the aircon was loud and secondly there are faint noises in the night which I could not figure it out. When I asked for a change of room, fortunately there was one available for the night. I managed to catchup some sleep

The layout was well organized. No issues..

La zona del baño de la habitación debería tener más independencia. En la zona para cambiarse y con espejo no hay siquiera una cortina que la separe de la habitación.

La nevera de la habitación hace demasiado ruido. Debería poder apagarse durante la noche.

nothing

Everything was great

Nothing

The exercise room needed antiseptic wipes to wipe down the equipment. I used the hand sanitizer and a towel to do the job.

There was an area in the living room that had not been vacuumed. Also there was a dirty towel on the back of the bathroom door. Both issues were reported to the front desk.

It wasn’t the one I had tried to book. Not sure where the mix up was but we were way too far from where we needed to be.

A/c was struggling barely kept room 74*

We were in room 223…did not like facing a building. Next time, we would like a view.

Honestly, I was not impressed with my stay.
I booked two rooms, both with two queen beds. When we arrived to check in at 2:50 PM, I was told that one room was available and the second would be ready shortly after 3:00 PM. When I got to my room, I discovered it had one king bed and a pull-out sofa instead of the two queen beds I had reserved. Since it was only my husband and me staying in that room, I chose not to make an issue of it, although this change was never mentioned at check-in.
At 3:10 PM, I called to check on the status of the second room and was told it was still unavailable. Shortly afterward, I received a call asking if I would be willing to stay at the Holiday Inn next door because the hotel had been overbooked. I explained that I would only consider that option if both of my rooms could be moved, since we were already checked into one room. I was then told that because we had already checked into one room, we would need to remain at Homewood Suites.
Later, I received another call asking if we would accept a king bed with a pull-out sofa for the second room. I explained that the room was for a father and daughter, which is why I specifically booked two queen beds. The staff member said they understood.
By this point, it was already after 5:00 PM. I called the front desk again to ask whether the room was finally ready, and I was told that it was. However, when I went downstairs to get the key, I was informed that my virtual payment card was not working and that I needed to contact Booking.com.
After spending approximately 45 minutes trying to resolve the issue, Booking.com contacted the front desk and informed me that everything had been worked out. When I returned to get the room keys, I was told that the problem had actually been caused by a mistake made by one of the hotel's employees when assigning my first room. The staff apologized, but I was then required to provide another card for a $50 incidental deposit.