Maitrise Hotel Maida Vale - London

Hotels
6.4 (2755 reviews)
53-59 Kilburn High Road Maida Vale, London , London , gb

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Ideal location
Daily room servicing
Cons:
Unclean rooms
Noisy environment
Poor customer service

Categories

Cleanliness
4.04
Several reviews mention unclean rooms and poor hygiene standards.
Service
8.01
Some staff were friendly, but issues with management response were noted.
Location
9.05
Ideal central London location noted as a positive.
Room Quality
5
Multiple complaints about room quality and comfort, including thin walls and broken fittings.
Amenities
6.03
Basic amenities with several missing or broken features.
Value for Money
6.99
Perceived as overpriced given the numerous issues reported.
Food and Beverage
6.04
No breakfast service and limited dining options mentioned.
Overall Experience
6.01
Overall sentiment suggests a disappointing experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:28

Property Description

Charming Townhouse Hotel in North Maida Vale

Convenient Location and Transport Links
Situated just a 3-minute walk from Kilburn Park Station, our hotel offers easy access to popular attractions like Hyde Park, Wembley Stadium, and Oxford Circus. With a bus stop right opposite the property, exploring London couldn't be more convenient.

Comfortable Non-Smoking Rooms
Relax in our non-smoking bedrooms equipped with modern amenities such as a TV, tea/coffee-making facilities, and a bathroom with a shower. Whether you're here for business or leisure, we ensure a comfortable stay for all our guests.

Nearby Attractions and Entertainment
Explore the vibrant neighborhood with attractions like Lord’s Cricket Ground, Abbey Road Studios, and Camden Market. For music lovers, the famous Abbey Road Studios is just a stone's throw away. After a day of sightseeing, unwind at the 24-hour fitness center next door.

Book your stay at Maitrise Hotel London Maida Vale now for an unforgettable experience in the heart of London.

Important information:

This property can accept payment by cash on departure.

When booking 5 rooms or more, different policies and additional supplements will apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children from 1 year old to 4 years old stay for free when using an available cot.
    Adults stay for £60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.4
Based on 2755 reviews
Cleanliness: 4.04
Service: 8.01
Location: 9.05
Room Quality: 5
Amenities: 6.03
Value for Money: 6.99
Food and Beverage: 6.04
Overall Experience: 6.01
E
Eszter solo_traveller hu
10
2026-07-25 via Nuitee
E
Eric solo_traveller fr
9
Pros:

Son emplacement

Cons:

La salle de sport qui raisonne dans les chambres du sous sol

2026-07-25 via Nuitee
D
Dani Bontempo solo_traveller br
10
Pros:

Perto de 2 estações de metrô e trem, muito fácil de fazer check-in e checkout. Pegamos um quarto sem janela, mas há um controle de ar condicionado que, mesmo no calor do verão de Londres, deixou o quarto fresquinho e confortável.

O único ponto de atenção para brasileiros é que talvez pegar o café da manhã não compensa, porque você pede pratos a la carte num restaurante indiano (não é buffet), então talvez não valha muito a pena. Mas de toda forma comemos um english breakfast no primeiro dia e, no outro, eles adaptaram o prato cordialmente.

Cons:

Nada a reclamar.

2026-07-25 via Nuitee
F
Feba couple gb
10
2026-07-25 via Nuitee
H
Helen solo_traveller gb
4
Looked good from the outside, but the rooms were shabby and in need of updating.
Pros:

The reception area was clean and welcoming. The air conditioning was welcoming. The location was good for the tubes.

Cons:

Although the staff welcomed us, they continued to have conversations between themselves.... Our room stank of cigarettes, the smell inside was stale. We had to have the windows open. The towels smelt musty and were dirty. The draws in the desk didn't open, and the wardrobe doors didn't shut properly. There was only 1 double plug socket in the room.

2026-07-25 via Nuitee
I
Ingjerd solo_traveller no
8
Pros:

Sentralt og lett å komme til :)
God AC på rommet og god seng.
Behagelig opphold!

2026-07-25 via Nuitee
F
Florian couple gb
8
2026-07-24 via Nuitee
J
Jean family_with_children gb
4
it was good just for a bed
Pros:

that it was close by to the undergrounds and in walking distance to shops

Cons:

our room started flooding the key card didnt work sometimes the staff walked right in the room 10 minutes after we checked in for no reason the electricity went in our room only aswell

2026-07-24 via Nuitee
H
Hamze Farhan solo_traveller at
1
2026-07-23 via Nuitee
C
carmen solo_traveller hk
8
Pros:

Wonderful to have a portable aircon unit in the room. To relief the heat!

2026-07-23 via Nuitee
J
Juliane solo_traveller at
8
2026-07-23 via Nuitee
I
Ian solo_traveller gb
6
Its ok if your on a budget.
Pros:

It was very quite and the air con was excellent

Cons:

It was generally clean but need the build up doing around certain edges.
The shower had stains and the cubical was falling apart.
Pillows very lumpy and no extra just 1
And the walk around the bed was almost impossible due to lack of space.

2026-07-23 via Nuitee
G
Garry couple gb
4
Very disappointing compared to the photos on the Booking.com website and Maitrise hotel website.
Pros:

The location of the hotel and the communal areas were very clean and modern looking.

Cons:

Our room (119) was very dated and definitely in need of updating. The room had numerous problems with it, namely the decor was very poor, the shower head was practically falling off the ceiling, the panel where the key card is inserted kept falling off the wall, to name a few.

2026-07-23 via Nuitee
J
Juliane couple at
8
Für einen Städtetrip war es echt ein tolles Hotel
Pros:

Es war gut an die öffentlichen Verkehrsmittel angebunden
Es war klein aber fein und sauber

2026-07-23 via Nuitee
M
Mohammed couple gb
3
Not Happy, staff rude, air conditioner not working, heating on in this hot weather
Pros:

Close to my the location I wanted

Cons:

Good location

2026-07-22 via Nuitee
T
Tessa solo_traveller gb
10
2026-07-22 via Nuitee
E
Emmaharris2015 Couples Chester, Cheshire, England
6
Good location and good food next door
Pros:

We chose this hotel as it was recommended on the Amex app with a deal.
The hotel is well situated and easy to get to with plenty of transport near by and amenities.
The hotel is connected to a Chaiiwala restaurant which was lovely, and the breakfast included in the hotel payment was there, it was great each morning, coming with chicken sausages, turkey bacon, hashbrowns, beans, egg and toast. However, if you wanted English breakfast tea – it wasn’t an option and the teabags given were chai.
We love Indian food and they had a great choice for lunch.
You can also pay £5 each day to access the gym 2 doors down.
There are several pubs within walking distance, lots of takeaways and shops locally too.
The rooms are clean but very basic and in need of some modernisation.

As we were visiting in summer, I was relieved to discover air conditioning which worked well! I would have appreciated some water in the room, when I asked the front desk whether I could get water he told me to go to Tesco or the local store. Even though I could see a fridge of bottles of water in the lobby.
The bathroom was not the best, the door to the shower did not have adequate fittings and stayed open whilst showering, flooding the bathroom floor which we had to use our towels each day to soak up. The curtain track in the main room fell down every time we opened or closed the curtains.
When we went out for the day, despite putting the housekeeping request on the door and switching on the designated light to indicate the room was ready to be cleaned, we would return to hotel around 3pm-4pm to get ready for our evenings and the rooms had not been turned down, had twice ran out of toilet roll and had no clean/dry towels to use, this happened every day. The rooms would be done by the time we returned at 10pm or so, but I really think that guests staying should be a priority.

Immediate recommendations to elevate the hotel would be:
- More milk sachets provided in room for teas and coffees.
- Water in the rooms.
- Wine glasses in the rooms for guests to use.
- Fix shower fittings.
- Fix curtain poles.
- Get housekeeping to do service earlier in the day.

Nevertheless, based on the location, the cost and the breakfast at Chaiiwala, I would consider staying again, its not the worst place to settle after long days out.

2026-07-21 via Tripadvisor
D
Diana couple ro
5
It was ok for a short stay as we only just slept in the hotel, however we will not return.
Pros:

The location was pretty good. It is close to the overground and the underground, just a few minutes of walking. There is also a supermarket across the street. I also liked the fact that the room had AC.

Cons:

The first room that we received did not look like the photos on booking. It was way smaller and darker, the bedsheets were stained and the room smelled mouldy. I asked the guy at the reception to change rooms and he let me pick from a few that were free. The layout was the same for all (so not like in the photos) but at least the room we picked was clean and did not smell. The reception has no AC so it was very hot and humid there. The area is also a bit shady, especially at night.

2026-07-21 via Nuitee
M
Maria couple dk
5
God placering ift. det er væk fra centrum, men hotellet har sine mangler, især ift. effektiv aircondition
Pros:

Hotellets placering er god, for der er masser af muligheder for at indkøb, restauranter, let shopping og forskellige muligheder for effektiv offentlig transport indenfor 1 kms afstand. Personalet er meget venlige, rare og effektive til at hjælpe, når man henvender sig.

Cons:

Værelset var mindre end forventet og ikke helt rent ved ankomst, hotel-safet virkede ikke (blev dog fikset), og værelset var fugtigt ved ankomst og blev aldrig bedre, formentlig pga. udluftning på badeværelset ikke virkede, vinduerne ikke kunne åbnes, og fordi aircon ikke var rigtig/effektiv aircon.
Nøglekortet til værelset blev nødt til at blive reset hver dag, men de kunne ikke forklare hvorfor. Vi var ikke de eneste med det problem.
Morgenmaden var tilkøbt, men ikke fremragende, da det var den samme og lidt kedelige English Breakfast-plate hver dag.

2026-07-21 via Nuitee
F
Fawaz couple gb
1
Bad and not coming back
Cons:

They just seeking to get more money from your pocket

2026-07-21 via Nuitee