Pets allowed

Facilities

Full-service spa
Fitness facilities
Parasailing nearby
Area shuttle (surcharge)
No single-use plastic straws
No single-use plastic stirrers
Free WiFi
24-hour front desk
Terrace
Garden
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Beach cleanliness issues
Restaurant overpriced

Categories

Cleanliness
8.33
Some reviews mention issues with the beach cleanliness, affecting the overall sentiment.
Service
9.8
Repeated praise for staff's helpfulness and friendliness.
Location
9.34
Highlighted as perfect for beach access and proximity to shopping.
Room Quality
9.29
Comments on spacious and comfortable rooms.
Amenities
8.82
Mention of good pools and general facility quality, though the beach access was a concern.
Value for Money
8.78
General sentiment indicates good value, but some comments on overpriced food.
Food and Beverage
8.33
Mixed feedback about the restaurant being okay but overpriced.
Overall Experience
9.3
Overall reviews were positive, with a strong likelihood of returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 09:34

Property Description

Escape to the exquisite El Taj Oceanfront & Beachside Condo Hotel, your ultimate destination for relaxation and adventure in Playa del Carmen.

Indulgent Spa Experience
Pamper yourself with rejuvenating treatments at our luxurious spa, offering massages, body treatments, and facials designed to refresh your mind and body.

Recreational Amenities
Dive into relaxation with two stunning outdoor swimming pools and stay active in our state-of-the-art fitness center, ensuring your stay is both invigorating and enjoyable.

Dining Delights
Savor delectable meals at ASI Beach Club or enjoy room service during limited hours. For your convenience, our coffee shop offers snacks and a vibrant bar/lounge for quenching your thirst.

Don’t miss the chance to unwind at El Taj Oceanfront & Beachside Condo Hotel – book your stay today!

Important information:

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Pets

    Service animals not allowed

  • Noise policy

    Noise-free rooms not guaranteed

  • General

    Cashless transactions are available

  • Parking

    Parking height restrictions apply

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

9
Based on 156 reviews
Cleanliness: 8.33
Service: 9.8
Location: 9.34
Room Quality: 9.29
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 8.33
Overall Experience: 9.3
H
Heleen • family_with_children • be
8
2026-07-25 • via Nuitee
G
Gervais • solo_traveller • us
9
2026-07-25 • via Nuitee
R
Robert • family_with_children • gb
10
Would visit again! Beutiful resort.
Pros:

My partner and I are travelling round Mexico with our 8 month old daughter and this was a perfect place to start our trip. The condo had all the facilities needed for a comfortable stay. The pool was gorgeous and the jacuzzi outside our room felt like our own private one!

Being off season, it was lovely and peaceful. It is in a great location to walk to the main strip of Playa Del Carmen where there are plenty of bars and restaurants.

Thanks for a brilliant experience. I would recommend this place to anyone visiting playa del Carmen.

Cons:

Negatives? The England v Argentina result didn’t go my way and the seaweed meant we couldn’t go in the sea. Two things that El Taj can’t control. No negatives at all from me!

2026-07-24 • via Nuitee
M
Martina • couple • at
10
Pros:

Lage top
Zimmer top
Ausstattung top
Küche top
Waschmaschine und Trockner top

Cons:

Kein Strand

2026-07-24 • via Nuitee
A
Alejandra Pilloud • family_with_children • ch
9
Cons:

Période de sargasse

2026-07-23 • via Nuitee
T
Tammi • extended_group • us
5
Liked the property location, pool is nice , housekeeping was great. For price in non peak season 2000 for 2 bedroom pent
Pros:

Housekeeping kept rooms very clean, property was nice- good location .

Cons:

The bell staff took some of our property. We were first placed in a penthouse room and after we started unpacking they informed us that hot tub did not work- we rushed to repack items and I accidentally left a pair of semi expensive shoes and a power charger in first room. The elevators did not work and we were on the 3 floor with 3 large suitcases. When I noticed my shoes and charger were missing a few days later- I was told they were not there- no one else had occupied that room so one of the 2 bell staff that assisted us obliviously took them. I tipped super well so was a little disappointed. The elevators in both buildings
did not work consistently so take that into consideration before booking penthouse. Also ask if everything is working before taking room assignment.

2026-07-20 • via Nuitee
S
Samera • solo_traveller • nl
8
Heel fijn verblijf!
Pros:

Het appartement was heerlijk. Het was groot en alles was aanwezig. De bedden waren groot en lagen heel lekker, de locatie was top, midden in het centrum maar je hoorde niks van de clubs in de avond. De jacuzzi was een fijne aanvulling van het verblijf. Je kunt gebruik maken van 2 zwembaden, hier kwamen wij pas later achter.

Cons:

Het was aan zee maar je kon geen gebruikmaken van het strand. Het water kwam hoog en het bekende zeegras probleem. Ook stonk het behoorlijk als het er lang lag maar daar kan het verblijf niks aan doen verder.

2026-07-18 • via Nuitee
L
Libby • family_with_children • us
10
2026-07-17 • via Nuitee
C
CESAR ADRIAN • family_with_children • mx
9
Genial
Cons:

El olor a el Zargazo y la playa no estába para meterse

2026-07-13 • via Nuitee
U
Urška • solo_traveller • si
9
Pros:

Apartma je bil velik, udoben in čist. Lep bazen. Brisače za bazen smo dobili v lobiju, wifi deluje - vse brez doplačila. Osebje je bilo zelo prijazno.
Lokacija je bila odlična izhodna točka za izlete - pick up point.

Cons:

Hotel je ob plaži. Žal smo bili v obdobju ko je sargasum zelo močen, zato je tudi vonj dokaj močan. Vendar to ni kriv hotel, proti naravi ne moremo nič.
Prvi dve noči je zmanjkalo elektrike in so prižgali agregat, ki je zgleda bu ravno pod našo sobo. Vendar so po opozorilih tudi to uredili.

2026-07-11 • via Nuitee
J
Jesper • family_with_children • dk
8
2026-07-10 • via Nuitee
E
Espinola20 • solo_traveller • au
9
Pros:

Excellent location and very friendly staff

2026-07-10 • via Nuitee
F
Familie Trüssel • solo_traveller • ch
8
Pros:

Tolle Lage, cooler Pool.
Gute Ausstattung in der Wohnung.

Cons:

Strandabschnitt sehr dreckig. War nicht geeignet zum baden.

2026-07-10 • via Nuitee
G
Grecia • family_with_children • mx
7
Muy buena ubicacion y los cuartos cuentan con agua potable suficiente y amenidades en cocina muy utiles
Pros:

La ubicacion es excelente si tu plan es conocer playa del carmen y sus alrededores

Cons:

Lo unico es que hubo mucho sargazo y el olor y vista no fueron tan bonitas

2026-07-10 • via Nuitee
D
Daniel • solo_traveller • us
10
2026-07-09 • via Nuitee
C
Christopher • family_with_children • us
8
It was really enjoyable! Small issues that could be worked around. The staff was great! Recommend!
Pros:

It was our first time as a family staying in Play Del Carmen so I have nothing to compare. The location worked well for our needs. Walking distance to food, convenience store(s) and with the condo's added accommodations golf cart & bikes made getting around & to the public beach an ease.

Cons:

The beachside pool wasnt open and only opened the day we were leaving. Luckily they do have a very unique pool available that provides a very Bali experience. The other concern was the elevators not working. For us it wasnt bad we were only 1 floor from "ground" level and capable of making the climb. Just make sure to make accommodations if they're still not working

2026-07-08 • via Nuitee
L
Libby • family_with_children • us
10
Amazing! Felt like home!
Pros:

Amazing location I could walk everywhere!

Cons:

The sargasm on the ocean is strong over the summer but even with that I would choose to stay here it’s so nice

2026-07-04 • via Nuitee
R
Rodriguez • solo_traveller • us
10
Pros:

El Taj has become our home away from home. The place was Beautiful, comfy, quite & so restful. We created so many memories from El Taj. The service & care from everyone was outstanding. If you want the best stay in playa, there is no other than El Taj.

Cons:

I liked everything

2026-07-01 • via Nuitee
T
The_real_Mr_Wilson • solo_traveller • gb
8
Pros:

These apartments are fantastic for families, the children loved the pool and we had lots of space in the apartment and it had everything we needed

2026-06-30 • via Nuitee
T
Tal • solo_traveller • il
4
Pros:

The rooms are good, location is great but read the negative stuff below

Cons:

It smelled like my worst nightmare because of the seaweed and they gave us a room on the third floor with no elevator. Try climbing it drunk at 3am with that smell.

2026-06-26 • via Nuitee