Pets allowed

Facilities

Full-service spa
Fitness facilities
Parasailing nearby
Area shuttle (surcharge)
No single-use plastic straws
No single-use plastic stirrers
Free WiFi
24-hour front desk
Terrace
Garden
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Beach cleanliness issues
Restaurant overpriced

Categories

Cleanliness
8.33
Some reviews mention issues with the beach cleanliness, affecting the overall sentiment.
Service
9.8
Repeated praise for staff's helpfulness and friendliness.
Location
9.34
Highlighted as perfect for beach access and proximity to shopping.
Room Quality
9.29
Comments on spacious and comfortable rooms.
Amenities
8.82
Mention of good pools and general facility quality, though the beach access was a concern.
Value for Money
8.78
General sentiment indicates good value, but some comments on overpriced food.
Food and Beverage
8.33
Mixed feedback about the restaurant being okay but overpriced.
Overall Experience
9.3
Overall reviews were positive, with a strong likelihood of returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 09:34

Property Description

Escape to the exquisite El Taj Oceanfront & Beachside Condo Hotel, your ultimate destination for relaxation and adventure in Playa del Carmen.

Indulgent Spa Experience
Pamper yourself with rejuvenating treatments at our luxurious spa, offering massages, body treatments, and facials designed to refresh your mind and body.

Recreational Amenities
Dive into relaxation with two stunning outdoor swimming pools and stay active in our state-of-the-art fitness center, ensuring your stay is both invigorating and enjoyable.

Dining Delights
Savor delectable meals at ASI Beach Club or enjoy room service during limited hours. For your convenience, our coffee shop offers snacks and a vibrant bar/lounge for quenching your thirst.

Don’t miss the chance to unwind at El Taj Oceanfront & Beachside Condo Hotel – book your stay today!

Important information:

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Pets

    Service animals not allowed

  • Noise policy

    Noise-free rooms not guaranteed

  • General

    Cashless transactions are available

  • Parking

    Parking height restrictions apply

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

9
Based on 156 reviews
Cleanliness: 8.33
Service: 9.8
Location: 9.34
Room Quality: 9.29
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 8.33
Overall Experience: 9.3
L
Laura Dare • solo_traveller • us
10
Pros:

Rooms & pools were amazing! Love the greenery!

Cons:

Could use more seating around the pools.

2026-05-27 • via Nuitee
M
Marianela • couple • cr
8
Muy bonito y amplio camas cómodas
Pros:

El alojamiento está bien bonito, las instalaciones cuidadas, rentamos varios días tiene para cocinar y es muy amplio y espacioso, camas cómodas

Cons:

Había mucho zargazo en la playa por la época y puede oler mal afuera pero eso es ya una problemática por la época no tiene que ver con el hotel

2026-05-26 • via Nuitee
M
Marco • solo_traveller • it
8
Pros:

Appartamento molto spazioso e accogliente, letti e cuscini comodi, cucina fornitissima, piscine piccole ma funzionali, parcheggio privato disponibile. Posizione ottima. Acqua potabile sempre disponibile.

Cons:

Concierge non molto celere (ha risposto con un messaggio pre compilato 24 ore dopo la nostra richiesta senza darci nessuna informazione utile).
Forte.odore di alghe, non presente nel complesso a monte, ma non è colpa della struttura.

2026-05-26 • via Nuitee
M
Madelin • extended_group • us
10
Awesome!!!!
Pros:

Loved the amenities, hot tub , washer & dryer was a plus . He has transportation in a golf cart to Mamitas Beach and chairs & umbrella was provided . The staff are friendly & helpful . The rooms are spacious and modern look . Didn’t like the location much for such a beautiful condo hotel . I will definitely recommend to my friends and come back next year .

Cons:

The location

2026-05-24 • via Nuitee
D
Desan • extended_group • th
9
Agréable
Pros:

Emplacement et confort

Cons:

Les sargasses et l’ascenseur en panne

2026-05-23 • via Nuitee
O
Oxana • solo_traveller • us
8
Pros:

A nice hotel with big, clean condos. It had everything that we needed for a short stay

Cons:

One of the showers only had hot water and the other one was emitting a bad smell so a door had to be closed at night. There was a strong smell of Sargassum all around the grounds

2026-05-21 • via Nuitee
A
Anne • family_with_children • nl
10
2026-05-20 • via Nuitee
M
María Dolores • solo_traveller • gt
7
Playa horrenda!!!
Pros:

La habitación

Cons:

La playa esta horrible, y apesta ....asi que la playa no es plan en este lugar....terrible terrible el mal olor y la piscina todo el tiempo tenía apariencia de sucia

2026-05-18 • via Nuitee
M
Marco • family_with_children • de
10
2026-05-16 • via Nuitee
O
Olivier • family_with_children • be
9
Pros:

Proximité du centre, des activités. Confort des équipements, lits. Piscine avec vue.

Cons:

Rien

2026-05-14 • via Nuitee
R
Roisin • couple • ie
10
2026-05-14 • via Nuitee
E
Erast • extended_group • nl
10
Amazing stay
Pros:

Very Nice Appartment, fantastic pool. Super Nice and helpful staff. Free beachclub with best cappuchino I ever had

2026-05-10 • via Nuitee
S
Sawsan • family_with_children • ca
8
Worth the money- great for families with kids!
Pros:

Compared to resorts and Cancun hotels I really enjoyed having a condo fur my family of four. We had the luxury to have two rooms with comfy beds and big kitchen and big living area. It is close to beach so access was really easy. They have a small go cart that can take you to further beaches. The pool was really warm and clean. We got all the help we needed. Location is excellent and we did not take a taxi as the ADO bus station was so close. As the weather was hot we were able to retreat to the apartment and the pool to cool off. AC and fans were excellent. Excellent fur families with kids, so safe and practical to prep meals in the kitchen for them.

2026-05-06 • via Nuitee
F
FREDY HUMBERTO • family_with_children • mx
10
2026-05-04 • via Nuitee
M
Marjorie • extended_group • us
9
2026-05-01 • via Nuitee
L
Llabres • family_with_children • ar
10
Excelente
Pros:

Excelente ambientación del hotel .

Cons:

Todo ok . Nada más que agregar

2026-05-01 • via Nuitee
J
Julie • solo_traveller • us
8
2026-04-30 • via Nuitee
C
Cedric • solo_traveller • fr
4
Nuit horrible
Pros:

Proche du centre

Cons:

Eau de piscine trouble ,ma fille et moi même avons eu une otite, clim et vmc font un bruit pas possible ,sa bourdonne toute la nuit dans nos oreilles , il était impossible de dormir. Malgré avoir été se plaindre à la réception cela n'a rien changé.

2026-04-30 • via Nuitee
P
Pablo • solo_traveller • ar
10
Pros:

La ubicación y el servicio

Cons:

Nada

2026-04-30 • via Nuitee
M
Micha • solo_traveller • nl
9
2026-04-29 • via Nuitee