Pestana Promenade Ocean Resort Hotel

Hotels
•
Pestana Hotel & Resorts
9 (974 reviews)
Rua Simplicio dos Passos Gouveia,31 , Funchal , pt

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Cons:
Inconsistent room quality
Additional fees not disclosed

Categories

Cleanliness
8.5
Reviews indicate cleanliness but mention issues with room maintenance.
Service
9.5
Staff is frequently described as friendly and helpful.
Location
9.5
The hotel is ideally located near the promenade and beach.
Room Quality
8.5
Rooms are spacious, but some reviews mention noise and discomfort with beds.
Amenities
8.5
Hotel amenities are decent but have some outdated features.
Value for Money
9
Some complaints about additional fees, but generally acceptable for the service offered.
Food and Beverage
9
Breakfast is good, but variety needs improvement.
Overall Experience
9.5
Guests generally enjoyed their stay and would consider returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:02

Property Description

Luxurious 4-Star Beachfront Retreat

Indulgent Spa and Fitness Facilities

The Pestana Promenade Ocean Resort Hotel offers a tranquil escape with indoor and outdoor pools, a rejuvenating spa, and a fully-equipped gym. Guests can unwind in the outdoor hot tub or pamper themselves with a sauna and Turkish bath at the spa. Fitness enthusiasts will appreciate the modern gym with top-of-the-line equipment for a satisfying workout.

Gourmet Dining and Scenic Views

Savor authentic local delicacies at the stylish on-site restaurant or enjoy al fresco dining on the terrace surrounded by lush gardens and palm trees. With picturesque Atlantic Ocean views from the balcony, every meal is a feast for the senses.

Convenience and Comfort

Experience comfort in the bright and airy rooms featuring hardwood floors and modern amenities. The hotel's 24-hour front desk and available parking ensure a seamless and convenient stay. Book now for a memorable beachfront getaway at the Pestana Promenade Ocean Resort Hotel.

Important information:

For bookings of 9 or more rooms, the hotel will charge a nonrefundable prepayment of 50% of the entire reservation on the guest's credit card.

Please note that rates including dinner do not include drinks.


Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FNC

Property Policies

  • Parking

    Public parking is possible on site (reservation is not possible) and costs EUR 10 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 974 reviews
Cleanliness: 8.5
Service: 9.5
Location: 9.5
Room Quality: 8.5
Amenities: 8.5
Value for Money: 9
Food and Beverage: 9
Overall Experience: 9.5
L
Leila • extended_group • fr
10
Un séjour inoubliable et exceptionnel !
Pros:

J’ai passé un excellent séjour dans cet hôtel et je le recommande sans hésitation.

J’ai particulièrement apprécié la gentillesse et le professionnalisme de l’ensemble du personnel. Que ce soit à l’accueil, au service, au spa, les femmes de ménage ou les masseuses, chacun a contribué à rendre ce séjour agréable. Toute l’équipe a fait preuve d’une attention et d’une bienveillance remarquables.

J’ai également beaucoup aimé le cadre magnifique de l’établissement, la superbe vue, l’emplacement idéal ainsi que le confort de la chambre. L’ambiance de l’hôtel était chaleureuse, reposante et très agréable.

Un grand merci à toute l’équipe et merci à Filipe pour son accueil exceptionnel. C’est avant tout grâce à la qualité humaine du personnel que ce séjour restera un merveilleux souvenir.

Cons:

S’il y avait un seul point à améliorer, ce serait le buffet, notamment celui du midi. Bien que la qualité des plats soit satisfaisante, j’aurais apprécié davantage de variété au fil du séjour.

Cela reste toutefois un détail au regard de tous les points positifs de l’établissement. L’excellente qualité de l’accueil, le professionnalisme du personnel, le confort de l’hôtel et le cadre magnifique ont largement contribué à rendre mon séjour très agréable.

2026-05-30 • via Nuitee
C
Cor • couple • nl
9
Ontspannend!
Pros:

De Locatie en prijs/kwaliteit

2026-05-27 • via Nuitee
C
Catherine • extended_group • fr
9
Pros:

Les paysages la culture l’île est magnifique

2026-05-27 • via Nuitee
M
Macedo • solo_traveller • au
10
Pros:

I liked everything, the service, the staff and the place. It was close to shops, restaurants and transport. We could walk and enjoy the view. It was a pity it rained most of the day so we couldn't use the pool area. The staff was so kind and helpful. I was glad to be able to use the main entrance and the bottom gate from a big walk along the seaside.

Cons:

Everything was good no complaints

2026-05-26 • via Nuitee
Łukasz • couple • pl
10
2026-05-25 • via Nuitee
C
Carina • solo_traveller • at
9
2026-05-23 • via Nuitee
H
Harald • couple • at
9
2026-05-22 • via Nuitee
S
silva • solo_traveller • nl
8
Pros:

Ligging.van het hotel. Vriendelijkheid personeel

2026-05-09 • via Nuitee
T
Thomas • solo_traveller • at
8
2026-05-09 • via Nuitee
M
Mel • solo_traveller • gb
9
2026-05-08 • via Nuitee
M
Meander293926 • Family
10
Top-notch!
Pros:

Filipe at reception is excellent, breakfast is amazing, rooms are really spacious, bathroom too and the internal pool is like 30 degrees Celcius. Lots of restaurants within 5 min walk. You can park on the street for about 2 hours for 1 Euro, or also at the hotel garage. The only drawback was the weather and rain but what can one do. Madeira is amazing. Rent a car and drive around!

2026-05-06 • via Tripadvisor
A
Alfredo • family_with_children • es
9
2026-05-05 • via Nuitee
B
Benoit • couple • fr
7
Pros:

La localisation.

2026-05-04 • via Nuitee
A
Adriana • solo_traveller • be
8
2026-05-04 • via Nuitee
K
KarenT632 • Couples
10
So good I hope to return one day
Pros:

Just left Pestana Promenade and we're sorry to say goodbye. Our room was clean, roomy and well taken care of. We enjoyed both pools and the indoor heated pool as well as the hot tub, sauna and steam room.
Breakfast was an event to look forward to. Lots of choices in a beautiful setting with GREAT service. Andrew was especially kind to us.
The hotel is situated outside of the main area of Funchal but 2 busses take you to to center in minutes.
Dalila was so helpful in planning our days. Everyone there works so hard to make your stay enjoyable. The gardens are beautiful and well taken care of. You can tell great care is taken to keep this place beautiful.
I hope we get to come back as I was so sad to leave.

2026-05-03 • via Tripadvisor
I
Iuriy • couple • nl
9
2026-05-03 • via Nuitee
J
Jadhav • couple • de
10
Pros:

We had a wonderful stay at this resort. The location is beautiful, with stunning views and a relaxing atmosphere. The rooms were clean, spacious, and very comfortable. The spa facilities were excellent, and the pools were beautifully maintained and perfect for relaxing. The staff were friendly, professional, and always happy to help. It was my birthday during the stay, and they surprised me with champagne and fresh fruits in the room, which made me feel truly special and added a lovely personal touch. Breakfast had a great variety of fresh and tasty options. Overall, it was a fantastic experience, and I would highly recommend this resort to anyone visiting Madeira.

2026-05-03 • via Nuitee
C
Christer • couple • se
8
2026-05-02 • via Nuitee
G
Guttinn • solo_traveller • is
9
Cons:

The beds could by better

2026-04-30 • via Nuitee
T
Travel19618082746 • Friends getaway • Beckenham, Greater London, England
10
Amazing
Pros:

Hotel and staff were amazing! Would 💯 come here again. Rooms spacious and clean. Breakfast Hugh variety and fresh.Felipe at front desk went above and beyond to help with any queries and recommendations for site seeing and restaurants.

2026-04-27 • via Tripadvisor