Unic Design Hotel - 5th Avenue

Hotels
8.2 (1599 reviews)
24th Street and 5th Avenue , Playa del Carmen , MX

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Family rooms
Laundry
Luggage storage
Airport shuttle
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Review Highlights

Pros:
Excellent central location (Quinta Avenida / Playa del Carmen)
Rooms described as very clean
Friendly and helpful staff (mentions of Cesar and attentive reception)
Comfortable beds
Good value for price
Many repeat guests and recommendations
Breakfast included for many stays
Cons:
Street noise / restaurant music - can disturb sleep
Breakfast basic and sometimes missing items (eggs)
No elevator - inconvenient with large luggage
Hard pillows reported
Small bathrooms and shower water spilling into bathroom
Some rooms with humidity or no external windows
At least one report of cold/unhelpful staff
Limited in-room amenities (no Netflix)

Categories

Cleanliness
9
Multiple reviews explicitly state the hotel is very clean ('muy limpio'); overall well maintained although some guests noted bathroom water spill issues.
Service
8.4
Many positive mentions of friendly, helpful staff (Cesar and reception praised); however one strong complaint described staff as cold and unhelpful on a crucial day.
Location
9.4
Consistently praised as excellent and very central (on Quinta Avenida / Playa del Carmen); main selling point despite associated street noise.
Room Quality
7.8
Beds are described as comfortable and rooms match photos, but guests reported hard pillows, small bathrooms, water exiting the shower and occasional humidity or rooms without external windows.
Amenities
7.4
Limited amenities noted: no elevator (inconvenient with large luggage), no Netflix, basic in-room features; AC works well and TV programming was OK for some guests.
Value for Money
8
Frequently described as inexpensive/acceptable and good value given the central location; guests feel price matches the offering.
Food and Beverage
7.2
Breakfast is included for many but repeatedly criticized as basic, not buffet, and sometimes missing items (eggs); generally adequate but room for improvement.
Overall Experience
8.4
Overall positive with repeat guests and many recommendations; common negatives (noise, breakfast quality, occasional staff issue) dampen some stays but do not dominate the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-05 03:11

Property Description

Luxurious Accommodations
Experience elegance and comfort at Unic Design Hotel located on Playa del Carmen's lively 5th Avenue. The beautifully decorated air-conditioned rooms, some with garden or city views, ensure a relaxing stay. Enjoy modern amenities such as satellite TV and a private bathroom with complimentary toiletries.

Convenient Location
Situated just a 5-minute stroll from Mamitas Beach Club, our hotel offers easy access to the beach and the vibrant city life. Explore nearby attractions like Kool Beach Club and ADO International Bus Station, all within a short distance from the property.

Exceptional Service
Our dedicated 24-hour front desk staff is always ready to assist you, ensuring a seamless and enjoyable stay. Book now and indulge in a memorable experience at Unic Design Hotel.

Important information:

Please note there are no rooms on ground level, no elevator only stairs.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Location

Guest Reviews

8.2
Based on 1599 reviews
Cleanliness: 9
Service: 8.4
Location: 9.4
Room Quality: 7.8
Amenities: 7.4
Value for Money: 8
Food and Beverage: 7.2
Overall Experience: 8.4
B
Beto Quiroz • solo_traveller • mx
10
Excelente ubicación
Pros:

La ubicación y la vista de la habitación son lo mejor. El restaurante donde sirven el desayuno está genial.

2026-09-20 • via Nuitee
E
Eibhleann • couple • ca
2
Rooms are full of black mold
Pros:

The location was good in the center

Cons:

The room was full of mold and I got bronchitis from my stay here.

2026-09-19 • via Nuitee
G
Gaby Armenta • solo_traveller • mx
10
Pros:

.

Cons:

.

2026-09-19 • via Nuitee
K
kelly • solo_traveller • mx
10
Pros:

La atención y ubicación

Cons:

Todo bien

2026-09-16 • via Nuitee
R
Ramón • family_with_children • mx
9
10!
Pros:

Muy bonito lugar. Habitaciones amplias y limpias. Super bien ubicado, la recepcionista muy atenta.

Cons:

Cuando fuimos estaba en remodelación el restaurante, pero bien, no fue tema. Un poco de ruido de la calle, pero me pude dormir sin problema. El hotel no tiene estacionamiento. Puedes estacionar tu auto afuera con una cuota de 10 pesos por hora.

2026-09-15 • via Nuitee
C
Carlos Alberto • solo_traveller • ar
10
Recomendado
Pros:

La habitación y el trato con el personal

Cons:

El desayuno

2026-09-15 • via Nuitee
L
Luis Eduardo • solo_traveller • mx
4
2026-09-11 • via Nuitee
S
SEner • solo_traveller • tr
9
Pros:

Jakuzi linda

Cons:

Pocito no centro

2026-09-09 • via Nuitee
B
Brenda Abigail • solo_traveller • mx
10
Pros:

La ubicación y el personal eran muy buenos

Cons:

Estaban remodelando y nos tocó que hacían ruido pero es entendible

2026-09-08 • via Nuitee
D
damianlabastie • couple • ar
8
2026-09-07 • via Nuitee
J
José Jorge • solo_traveller • mx
1
Ruido constante y falta de limpieza
Pros:

Buena ubicación.

Cons:

Dentro del hotel hay una construcción que genera ruido durante todo el día (miércoles, jueves y viernes de 8 am a después de las 6 pm). Son cosas que no te informan y resultan muy molestas, ya que si vienes a descansar no puedes ver la televisión ni dormir a gusto.

Además, hubo un día en el que no realizaron la limpieza de mi habitación.

2026-09-06 • via Nuitee
G
Gonzalo • couple • pe
9
Lo recomiendo
Pros:

Ubicación

Cons:

mucha bulla de la calle y cuando arreglan en el hotel.

2026-09-06 • via Nuitee
N
Nicola • extended_group • it
8
2026-09-06 • via Nuitee
O
Oscar Daniel • solo_traveller • mx
5
No volvería a reservar aquí, realmente no disfrute mi estancia
Pros:

La ubicación

Cons:

Lo están remodelando y el ruido empieza a las 7am y no para en todo el día

2026-09-05 • via Nuitee
J
juliana • couple • br
7
Bom, porém se quer descansar a noite, evite!
Pros:

Bem localizada, funcionários gentis

Cons:

Barulho!!!! Muito barulho a noite e pela manhã

2026-09-05 • via Nuitee
C
carolina • couple • uy
6
Hotel Basico para pasar la noche
Pros:

Es un hotel adecuado para una estancia breve, en la que no vayas a hacer mucho uso de las instalaciones del hotel. Por la noche se escucha musica hasta tarde desde la habitación. Es una habitación pequeñita y básica, sabiendo estos detalles el hotel esta ok.

Cons:

El ruido por la noche, y que no haya lavatorio dentro del baño.

2026-09-03 • via Nuitee
J
Jose Miguel • couple • co
7
Casi perfecta
Pros:

El personal es muy amable y atento nos ayudaron a varias cosas que necesitábamos como tours, la cama era muy cómoda el espacio de la habitación es muy bueno también

Cons:

Primero siento que el hotel está muy antiguo me parece que pueden poner cosas más actuales así se vería un poco mejor, en la estancia vimos cucarachas pequeñas en la habitación adicional de que el desayuno que dice que trae incluido es muy malo ya que solo te dan pan con frutas, si mejoran estos aspectos sería un excelente hotel

2026-08-31 • via Nuitee
M
Marcelo • solo_traveller • mx
5
Won't repeat
Pros:

Receptionist

Cons:

Noisy room, difficult to relax and sleep

2026-08-30 • via Nuitee
P
paula marcela • couple • ar
10
Buena relación precio - calidad. El personal muy amable. Pudimos dejar las valijas luego de hacer el check out. Nos camb
Pros:

La ubicación, la atención del personal

Cons:

Muy ruidoso por el restaurante de abajo y los bares cercanos.

2026-08-30 • via Nuitee
I
Ilario trojer • solo_traveller • it
9
Pros:

Ottima Posizione sulla 5th evenue.
15 minuti a piedi dalla fermata bus e dal porto.
Stanza pulita ogni giorno.

Cons:

Stanze poco insonorizzate, da modernizzare un pochino.
La colazione inclusa convezionata con il ristorante sotto la struttura non è praticamente una colazione(si paga il caffè ovviamente mezzo americano cappuccino si paga i croissant si pagano) compreso un pochino di frutta e una fettina di pane con marmellata.

2026-08-27 • via Nuitee