Unic Design Hotel - 5th Avenue

Hotels
8.2 (1599 reviews)
24th Street and 5th Avenue , Playa del Carmen , MX

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Family rooms
Laundry
Luggage storage
Airport shuttle
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Review Highlights

Pros:
Excellent central location (Quinta Avenida / Playa del Carmen)
Rooms described as very clean
Friendly and helpful staff (mentions of Cesar and attentive reception)
Comfortable beds
Good value for price
Many repeat guests and recommendations
Breakfast included for many stays
Cons:
Street noise / restaurant music - can disturb sleep
Breakfast basic and sometimes missing items (eggs)
No elevator - inconvenient with large luggage
Hard pillows reported
Small bathrooms and shower water spilling into bathroom
Some rooms with humidity or no external windows
At least one report of cold/unhelpful staff
Limited in-room amenities (no Netflix)

Categories

Cleanliness
9
Multiple reviews explicitly state the hotel is very clean ('muy limpio'); overall well maintained although some guests noted bathroom water spill issues.
Service
8.4
Many positive mentions of friendly, helpful staff (Cesar and reception praised); however one strong complaint described staff as cold and unhelpful on a crucial day.
Location
9.4
Consistently praised as excellent and very central (on Quinta Avenida / Playa del Carmen); main selling point despite associated street noise.
Room Quality
7.8
Beds are described as comfortable and rooms match photos, but guests reported hard pillows, small bathrooms, water exiting the shower and occasional humidity or rooms without external windows.
Amenities
7.4
Limited amenities noted: no elevator (inconvenient with large luggage), no Netflix, basic in-room features; AC works well and TV programming was OK for some guests.
Value for Money
8
Frequently described as inexpensive/acceptable and good value given the central location; guests feel price matches the offering.
Food and Beverage
7.2
Breakfast is included for many but repeatedly criticized as basic, not buffet, and sometimes missing items (eggs); generally adequate but room for improvement.
Overall Experience
8.4
Overall positive with repeat guests and many recommendations; common negatives (noise, breakfast quality, occasional staff issue) dampen some stays but do not dominate the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-05 03:11

Property Description

Luxurious Accommodations
Experience elegance and comfort at Unic Design Hotel located on Playa del Carmen's lively 5th Avenue. The beautifully decorated air-conditioned rooms, some with garden or city views, ensure a relaxing stay. Enjoy modern amenities such as satellite TV and a private bathroom with complimentary toiletries.

Convenient Location
Situated just a 5-minute stroll from Mamitas Beach Club, our hotel offers easy access to the beach and the vibrant city life. Explore nearby attractions like Kool Beach Club and ADO International Bus Station, all within a short distance from the property.

Exceptional Service
Our dedicated 24-hour front desk staff is always ready to assist you, ensuring a seamless and enjoyable stay. Book now and indulge in a memorable experience at Unic Design Hotel.

Important information:

Please note there are no rooms on ground level, no elevator only stairs.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Location

Guest Reviews

8.2
Based on 1599 reviews
Cleanliness: 9
Service: 8.4
Location: 9.4
Room Quality: 7.8
Amenities: 7.4
Value for Money: 8
Food and Beverage: 7.2
Overall Experience: 8.4
R
Rodriguez • extended_group • co
9
2026-10-24 • via Nuitee
S
Samuel Alejandro reynaga • family_with_children • mx
10
Pros:

Honestidad

2026-10-24 • via Nuitee
N
Nathan James • couple • gb
8
2026-10-23 • via Nuitee
G
GUSTAVO • solo_traveller • mx
10
2026-10-21 • via Nuitee
C
Catalina • couple • cl
9
Pros:

La ubicación y la limpieza.

Cons:

Que el lavamanos estaba en la habitación y eso hacia que fuera un poco incómodo

2026-10-21 • via Nuitee
L
Luis • family_with_children • mx
8
Buen alojamiento
Pros:

La ubicación

Cons:

2 días no tuve agua caliente en regsdera

2026-10-19 • via Nuitee
C
Claudia • family_with_children • mx
9
Pros:

La habitación cómoda y con lo necesario, el personal siempre muy atento, ubicación perfecta.

Cons:

Me toco algo de ruido, entiendo que hay un restaurante abajo no es incómodo pero quien tenga sueño ligero si sera un problema.

2026-10-18 • via Nuitee
T
Tatiana • couple • mx
10
2026-10-15 • via Nuitee
R
Rodrigo • couple • us
3
Too much noisy and impossible to sleep
Cons:

Avoid room number 6. It is located in front of fifth avenue. There is so much noise, it is impossible to sleep due to the karaoke nearby the hotel with loud music until 1:00 am.

2026-10-15 • via Nuitee
R
Rodrigo • couple • us
6
Too much noise and difficult to sleep
Cons:

There is a karaoke bar close to the hotel with loud music until 1:00 am. It is almost impossible to sleep with the loud noise.

2026-10-14 • via Nuitee
U
UnoCualquieraDos • family_with_children • es
7
Pros:

Personal muy amable y desayuno muy básico pero se agradece. Por el precio cumple.

Cons:

Está en la zona más ruidosa del pueblo, mejor evitar si se quieren vacaciones tranquilas.

2026-10-13 • via Nuitee
L
Lorena • solo_traveller • se
8
Pros:

El servicio de las personas

Cons:

No hay buen WiFi y el desayuno muy malo la verdad, y algunos días los meseros del restaurante aleado pésima ni agua caliente me quisieron dar xq cobran

2026-10-12 • via Nuitee
V
Verónica • solo_traveller • ar
10
Pros:

Tuve que irme antes del desayuno y me lo perdí podían preparar u aviada para los pasajeros que no alcanzan a desayunar por salir antes del horario de desayuno

2026-10-12 • via Nuitee
Y
Yunus Emre • solo_traveller • tr
5
Pros:

Konumu iyi

Cons:

Otelin alt katındaki restoranda gece 1’e kadar yüksek sesli müzik çalmaya devam etti, gürültüden uyuyamadım

2026-10-09 • via Nuitee
S
Silvia • couple • it
3
Pros:

Looked clean and modern from the outside, downtown area very cool, bottom level had a restaurant

Cons:

Bottom level of restaurant wasn’t good food and at a %15 discount also didn’t help, party center outside on the street, live band playing very loud to shake the glass doors till 1:30am, towels were dirty with blood stains, staff weren’t equipped to help with the noise level…over all if your a party animal and don’t need to sleep the place is perfect for you.

2026-10-08 • via Nuitee
B
Beto Quiroz • solo_traveller • mx
10
Excelente ubicación
Pros:

La ubicación y la vista de la habitación son lo mejor. El restaurante donde sirven el desayuno está genial.

2026-09-20 • via Nuitee
E
Eibhleann • couple • ca
2
Rooms are full of black mold
Pros:

The location was good in the center

Cons:

The room was full of mold and I got bronchitis from my stay here.

2026-09-19 • via Nuitee
G
Gaby Armenta • solo_traveller • mx
10
Pros:

.

Cons:

.

2026-09-19 • via Nuitee
K
kelly • solo_traveller • mx
10
Pros:

La atención y ubicación

Cons:

Todo bien

2026-09-16 • via Nuitee
R
Ramón • family_with_children • mx
9
10!
Pros:

Muy bonito lugar. Habitaciones amplias y limpias. Super bien ubicado, la recepcionista muy atenta.

Cons:

Cuando fuimos estaba en remodelación el restaurante, pero bien, no fue tema. Un poco de ruido de la calle, pero me pude dormir sin problema. El hotel no tiene estacionamiento. Puedes estacionar tu auto afuera con una cuota de 10 pesos por hora.

2026-09-15 • via Nuitee