Children allowed

Facilities

Guest education on local ecosystems and culture
Parking
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Soundproof rooms
See all facilities

Review Highlights

Pros:
Good service
Great location
Satisfactory amenities
Delicious breakfast
Cons:
Room sizes smaller than expected
Cleanliness issues in some areas

Categories

Cleanliness
7.4
Some reviews indicated issues with areas being unclean or poorly maintained.
Service
8.9
Compliments about staff friendliness and good reception service were noted.
Location
8.4
The hotel is well-located with good views and close access to local attractions.
Room Quality
7.9
Reports of some rooms being small but otherwise satisfactory.
Amenities
7.9
Rich amenities available, although some areas need improvement.
Value for Money
7.9
Generally perceived as good value considering the amenities provided.
Food and Beverage
8.4
Positive feedback on breakfast and the on-site restaurant experience.
Overall Experience
8
Overall satisfaction reported, with some minor areas of improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 05:54

Property Description

Convenient Location
Located just a 7-minute drive from JR Matsue Station and a short walk from the iconic Matsue Castle, Matsue New Urban Hotel offers easy access to both transportation and cultural attractions.

Relaxing Amenities
Unwind in the public hot-spring bath or enjoy a soothing massage chair experience. The hotel also provides laundry services for added convenience.

Delightful Dining
Start your day with a delectable spread of Japanese and Western buffet dishes at the on-site restaurant, ensuring a satisfying beginning to your adventures in Matsue.

Book your stay at Matsue New Urban Hotel now for a memorable and comfortable experience.

Important information:

Opening hours of public bath: 06:00 - 10:00; 12:00 - 24:00.Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: IZO

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs JPY 800 per day.

Location

Guest Reviews

8.1
Based on 2171 reviews
Cleanliness: 7.4
Service: 8.9
Location: 8.4
Room Quality: 7.9
Amenities: 7.9
Value for Money: 7.9
Food and Beverage: 8.4
Overall Experience: 8
C
CHINCHUNG • solo_traveller • tw
7
Pros:

臨近松江ㄖㄡˋ道湖，景好安靜，到出雲大社之交通方便

Cons:

房間冷氣剛好在床上方，直吹頭部都鼻塞了，不吹又太熱

2026-06-13 • via Nuitee
Y
Yadong • solo_traveller • sg
9
Great choice
Pros:

Level 3 onsen is nice

2026-06-13 • via Nuitee
敏夫 • solo_traveller • jp
8
Pros:

ホテルの方が親切でした。朝食も美味しかったです。

2026-06-13 • via Nuitee
S
simo_b • solo_traveller • it
8
If I am ever in Matsue again, I'd come back here
Pros:

The onsen, the staff at check-in being very nice and speaking good English, the room with the lake view

Cons:

The air conditioning in the room was a bit loud

2026-06-12 • via Nuitee
Y
Yoshinori • couple • jp
8
2026-06-12 • via Nuitee
N
Namiko • family_with_children • jp
8
宍道湖、そして松江に心癒される滞在
Pros:

朝食が最高でした！料金を考えるとかなり満足度が高いホテルです。

Cons:

冷蔵庫が全く冷えませんでした。

2026-06-12 • via Nuitee
明 • solo_traveller • jp
8
NICE DAY
Pros:

温泉がある。

Cons:

松江駅から距離がある

2026-06-11 • via Nuitee
Y
Yasufumi • solo_traveller • jp
8
2026-06-10 • via Nuitee
O
Ozawa • solo_traveller • jp
7
2026-06-10 • via Nuitee
リキヤ • solo_traveller • jp
10
2026-06-09 • via Nuitee
T
Takayuki • couple • jp
9
2026-06-08 • via Nuitee
K
Kuotao • solo_traveller • tw
10
Pros:

早餐在九樓享用，有美麗的湖景可以觀賞，而且早餐多樣化選擇很多也相當好吃，有住宿非常推薦訂購早餐。泡湯的地方在別館，從一樓去有連通道不會淋到雨，備品也都在別館一樓自由取用，是個可以悠閒放鬆的旅店。雖然離車站稍遠，但選這裡就是為了湖景很值得的，旁邊也有循環巴士可以利用。

2026-06-08 • via Nuitee
K
KATSUNORI • couple • jp
8
2026-06-08 • via Nuitee
K
Kévin • solo_traveller • fr
10
Pros:

Nous avons passé une nuit dans cet hôtel sur notre voyage côté ouest du Japon. Le personnel parle très bien anglais et est serviable, ainsi que très gentil. La chambre style japonaise est vraiment cool, nous avons passé une excellente nuit dans cet hôtel. Son emplacement le rend assez idéal pour aller voir le château de Matsue et la vue sur le lac est incroyable ! Si je dois repasser dans cette ville, je retournerais dans cet hôtel. Le sento est un bonus bien reposant !

Cons:

Le sento, bien qu'il soit top, est un peu vieillissant visuellement.

2026-06-08 • via Nuitee
草野 • solo_traveller • jp
7
Pros:

なし　全てが普通！

Cons:

松江駅まで距離があるのに、送迎がない😵

2026-06-08 • via Nuitee
林 • solo_traveller • jp
10
2026-06-07 • via Nuitee
林 • solo_traveller • jp
10
2026-06-07 • via Nuitee
M
Momose • solo_traveller • jp
8
2026-06-07 • via Nuitee
大二 • solo_traveller • jp
6
2026-06-07 • via Nuitee
T
Tadashi • solo_traveller • jp
10
2026-06-06 • via Nuitee