Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good service
Great location
Satisfactory amenities
Delicious breakfast
Cons:
Room sizes smaller than expected
Cleanliness issues in some areas

Categories

Cleanliness
7.4
Some reviews indicated issues with areas being unclean or poorly maintained.
Service
8.9
Compliments about staff friendliness and good reception service were noted.
Location
8.4
The hotel is well-located with good views and close access to local attractions.
Room Quality
7.9
Reports of some rooms being small but otherwise satisfactory.
Amenities
7.9
Rich amenities available, although some areas need improvement.
Value for Money
7.9
Generally perceived as good value considering the amenities provided.
Food and Beverage
8.4
Positive feedback on breakfast and the on-site restaurant experience.
Overall Experience
8
Overall satisfaction reported, with some minor areas of improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 05:54

Property Description

Convenient Location
Located just a 7-minute drive from JR Matsue Station and a short walk from the iconic Matsue Castle, Matsue New Urban Hotel offers easy access to both transportation and cultural attractions.

Relaxing Amenities
Unwind in the public hot-spring bath or enjoy a soothing massage chair experience. The hotel also provides laundry services for added convenience.

Delightful Dining
Start your day with a delectable spread of Japanese and Western buffet dishes at the on-site restaurant, ensuring a satisfying beginning to your adventures in Matsue.

Book your stay at Matsue New Urban Hotel now for a memorable and comfortable experience.

Important information:

Opening hours of public bath: 06:00 - 10:00; 12:00 - 24:00.Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
The property will be undergoing renovations from 2026-08-17 until 2027-03-15. During this period, guests may experience some noise or light disturbances, and some hotel facilities and services may not be available.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: IZO

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs JPY 800 per day.

Location

Guest Reviews

8.1
Based on 2256 reviews
Cleanliness: 7.4
Service: 8.9
Location: 8.4
Room Quality: 7.9
Amenities: 7.9
Value for Money: 7.9
Food and Beverage: 8.4
Overall Experience: 8
M
Michal • solo_traveller • cz
8
Pros:

Onsen at the 3rd floor..

Cons:

Very small even for Japan. While entering the room at the 8-th floor I had to bow with my 180 cm heigth..

2026-07-25 • via Nuitee
S
SHUICHI • solo_traveller • jp
9
2026-07-25 • via Nuitee
S
SHUICHI • extended_group • jp
9
2026-07-25 • via Nuitee
S
shuich • solo_traveller • jp
6
2026-07-25 • via Nuitee
F
FABRICE • solo_traveller • fr
7
2026-07-24 • via Nuitee
C
Chih-Ying • extended_group • tw
10
備品採自助領取 準備的很豐富 非常舒服的入住體驗
Pros:

時間充裕可以環湖散步 看夜景

2026-07-24 • via Nuitee
要子 • solo_traveller • jp
5
普通に滞在
Pros:

利便性

朝食時のレストランの眺望が抜群

Cons:

エアコンの音が、大きい
脱衣所が狭い

2026-07-23 • via Nuitee
T
Tetsu • couple • jp
9
満足
Pros:

ロケーション、朝食、部屋どれも期待以上でした。

Cons:

なし。

2026-07-23 • via Nuitee
H
HIROKO • solo_traveller • jp
9
2026-07-22 • via Nuitee
S
Sivan • extended_group • jp
9
2026-07-22 • via Nuitee
M
Morita • family_with_children • jp
10
最高‼️
Pros:

レンタサイクル最高

Cons:

なし

2026-07-20 • via Nuitee
K
KANA • couple • jp
8
まぁ快適でした
Pros:

部屋がきれい

Cons:

温泉が汚い

2026-07-20 • via Nuitee
冠瑩 • couple • tw
7
2026-07-20 • via Nuitee
坂本 • extended_group • jp
8
2026-07-20 • via Nuitee
S
Shari • solo_traveller • my
9
2026-07-19 • via Nuitee
F
françois • family_with_children • fr
9
Pros:

personnel aimable et disponible. hotel en face du lac et pres du chateau. minibus gratuit pour la gare.

2026-07-19 • via Nuitee
竹内 • solo_traveller • jp
8
Pros:

スタッフが、良い。

Cons:

別に、無し

2026-07-19 • via Nuitee
L
Lewis Spencer • solo_traveller • jp
8
I'd recommend it for a short stay
Pros:

The staff were very friendly and spoke English. The rooms are very modern and I especially liked the bathroom with the walk-in shower. There is a convenience store on site which is great.

Cons:

The location isn't the best, you'll have to walk or take a taxi in the summer especially. The walls are very thin, I could hear my neighbour as though they were in the room with me.

2026-07-19 • via Nuitee
Y
YUKI • extended_group • jp
8
2026-07-18 • via Nuitee
L
Lucie • solo_traveller • cz
7
Pros:

Poloha hotelu, dobrá snídaně

Cons:

Kouř z ventilace šel do pokoje. Pro nekuřáky nepříjemné.

2026-07-18 • via Nuitee