Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
Restaurant
See all facilities

Review Highlights

Pros:
Great views
Friendly staff
Delicious food
Cons:
Distance to city
High prices

Categories

Cleanliness
8.2
General mentions of cleanliness throughout reviews; noted clean rooms but some concerns about distance and access.
Service
9.2
Staff were described as friendly and accommodating, providing transportation and assisting with inquiries.
Location
8.7
Location noted for beautiful views but a bit distant from city amenities, with transportation provided by the hotel.
Room Quality
9.2
Rooms praised for comfort and views, contributing positively to the experience.
Amenities
8.7
Good amenities including a variety of dining options and enjoyable pools, but some issues with the game room.
Value for Money
8.2
While some guests found the prices high, many felt that the experience justified the expense.
Food and Beverage
9.2
Food quality was frequently highlighted positively in reviews, contributing to overall guest satisfaction.
Overall Experience
9
Guests expressed high satisfaction, enjoying their stay overall despite minor inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:48

Property Description

Luxurious Hot-Spring Retreat

Pools and Recreational Activities: Dive into relaxation with multiple pools and hot-spring baths, saunas, a bowling alley, and karaoke rooms.

Comfortable Accommodations: Unwind in air-conditioned rooms with Western-style beds, flat-screen TVs, and en suite bathrooms. Some rooms even feature a traditional tatami seating area.

Scenic Views and Culinary Delights: Enjoy fountain shows, outdoor pools with city and beach views, and buffets showcasing fresh local ingredients at Seeds and Ceada Palace.

Book now for an unforgettable stay at Suginoi Hotel, just minutes away from Beppu's top attractions!

Important information:

The free shuttle is available from JR Beppu Train Station.

When booking for 15 guests or more, different policies and additional supplements may apply. Please contact the property directly for more details.

When booking for two rooms or more, please be sure to confirm the "accommodations building" and "meal conditions" for each room before processing the reservation.Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OIT

Location

Guest Reviews

8.8
Based on 4019 reviews
Cleanliness: 8.2
Service: 9.2
Location: 8.7
Room Quality: 9.2
Amenities: 8.7
Value for Money: 8.2
Food and Beverage: 9.2
Overall Experience: 9
상민 • extended_group • kr
10
2026-11-07 • via Nuitee
A
AKEMI • couple • jp
5
思い出として楽しく過ごせたと思います。
Pros:

温泉の質がよかった。　お肌の質感が違った！
シャンプー、リンス他アメニティが高級感を感じさせた。

Cons:

食事する場所、温泉施設が、一旦外に出ることが億劫に思われた。　暑い時期、大雨、台風時は大変そうだなぁと思いました。

2026-11-04 • via Nuitee
J
Jia-ren • extended_group • tw
9
2026-11-02 • via Nuitee
K
kumiko • couple • jp
10
快適でした、ら
Pros:

玄関前での接客が笑顔が良く凄く親切でした。良いホテルなんだろうと思いました。従業員の方も留学生が多くみられましたが、皆さん落ち着いた笑顔での接客愛おしく感じました。食事の種類が多くとても美味しく頂きました。

Cons:

浴室の洗い場に個人の荷物を置いたまま浴槽に入ってあるので使えるスペースが少なかった、ら

2026-11-02 • via Nuitee
A
aktrus • couple • kr
8
약간의 아쉬움이 있으나, 시설적인 측면에서는 재방문의 의사가 있습니다.
Pros:

무엇보다도 객실과 부대시설의에 매우 만족했습니다. 이번이 스기노이 3번째 방문이지만 방문 할 때마다 좋은 경험이었다고 생각합니다. 특히, 호시칸 바다전망의 객실은 크기나 청결에 매우 만족했습니다. 다음 벳부에 방문할 이유가 스기노이호텔에서 숙박한다면 있다고 생각합니다.

Cons:

호시칸의 부페를 석식과 조식의 경험이 좋지 않습니다.
일단 음식이 매우 부실 했습니다. 지난번 시다팰리스를 이용한 경험이 있는데, 호시칸의 고층 식음은 전체적으로 음식이 매우 부실했습니다.
시다팰리스가 더 좋은 선택이었습니다.
특히 해당 식음의 청결담당자인가요? 친절도는 매우 떨어집니다. 그 외에 일반 식음과 관리자분들은 매우 친절했습니다.

2026-11-02 • via Nuitee
Y
Yumiko • extended_group • jp
10
また行きたい
Pros:

棚湯のロケーション、施設の充実した備品などの完備、食事も美味しかった。部屋の広さも良し。

Cons:

特になし

2026-11-01 • via Nuitee
K
Kierin • couple • au
7
Amazing view, awesome onsens!
Pros:

Great facilities, a beautiful view, easy to grab a taxi to get around from, and a 7/11 right at your door

Cons:

It is a very family focused hotel, so for those without kids, don’t expect peace and quiet!
Some more on site food options would have been great as it’s a taxi ride to anywhere to eat otherwise.

2026-10-31 • via Nuitee
C
CHENG YU • family_with_children • tw
10
2026-10-30 • via Nuitee
S
syouhei • couple • jp
10
2026-10-29 • via Nuitee
敬一 • extended_group • us
9
2026-10-29 • via Nuitee
赤間 • family_with_children • jp
10
2026-10-29 • via Nuitee
長屋 • family_with_children • jp
10
満足です‼️
Pros:

食事は朝夕共満足で、お風呂も大変良かったです

2026-10-27 • via Nuitee
C
CHEN CHUAN • family_with_children • tw
10
2026-10-26 • via Nuitee
M
Masayoshi • family_with_children • jp
8
2026-10-26 • via Nuitee
K
Komio • couple • jp
8
2026-10-25 • via Nuitee
S
sunyou • family_with_children • kr
9
2026-10-24 • via Nuitee
A
ayelet • family_with_children • il
10
מלון מומלץ בבאפו
Pros:

מלון מושלם חדר אוכל מגוון, אונסן בריכות, בערב מוקרן על מסך מעיין מופע אור קולי, משחקיה לילדים ולמבוגרים

Cons:

אהבתי הכל

2026-10-23 • via Nuitee
マスミ • extended_group • jp
9
朝の棚湯が人が少なくてゆっくり出来た❗️
Pros:

前回はマウンテンビュー、今回はオーシャンビューで11階で眺めが最高でした。食事会場も近くて良かった❗️棚湯が遠かったがいい運動になった。次回は宇館へ😊

2026-10-23 • via Nuitee
久保 • family_with_children • jp
7
Pros:

宙館温泉はとても良かったです。朝一で露天風呂から朝陽が登る瞬間が観れて最高でした。

Cons:

プレミアムスタンダードのツインルームに3人で泊まりましたが、窓からは一階フロアの上のコンクリートの部分しか見えず、防音設備も悪くて、隣の部屋の人のいびきがよく聞こえてうるさくて眠れませんでした。

2026-10-22 • via Nuitee
M
myeongsoo • family_with_children • kr
10
Pros:

시설도 넓고 호캉스 하기 좋았어요 가족이랑 가기 좋아요

2026-10-21 • via Nuitee