Holiday Inn & Suites Phoenix Airport by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7.8 (399 reviews)
3220 South 48th Street , Phoenix , US
+1 602-453-9900

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location near airport and rental car center
Friendly/helpful staff (many reports)
Good/strong breakfast and restaurant
Clean and spacious rooms frequently mentioned
Quiet rooms despite airport proximity
Convenient airport shuttle service
Modern room amenities
Free parking available (though sometimes full)
Cons:
Occasional rude or unhelpful staff and reservation handling problems
Housekeeping issues (hair in bathroom, unclean shower)
Parking can be full / limited availability
Food and vending prices considered high
Some guests charged for 'included' breakfast
Occasional maintenance issues (broken shade, poor pillows)
Shuttle waits in extreme heat reported
Hard to find / construction noise reported by a few

Categories

Cleanliness
6.8
Mixed reports: several guests said rooms and facilities were clean, but there are multiple specific complaints (hair in drain, unclean shower/restroom, broken shades, occasional housekeeping lapses).
Service
7.7
Mostly positive service notes (friendly, helpful staff, efficient shuttle/desk service, friendly bar attendant) but some strong negative incidents (several reports of rude or unhelpful staff and a reservation issue).
Location
9
Consistently praised for proximity to Phoenix Sky Harbor/airport, convenient for short stays and rental car center; often described as a great location.
Room Quality
8.5
Many guests noted spacious, modern, quiet rooms with necessary amenities; isolated issues such as bad pillows and a broken shade reported by a few.
Amenities
7.2
Good amenities noted (airport shuttle, restaurant, free parking when available), but issues raised about parking availability, high food/vending prices, and occasional shuttle wait problems.
Value for Money
6.5
Mixed-to-negative sentiment: some found price reasonable, but several guests felt it was overpriced for the season and there are complaints about promised breakfast not being honored.
Food and Beverage
8.6
Generally strong praise for breakfast (specific dishes called out) and good restaurant food, though some guests noted the restaurant/vending prices were high.
Overall Experience
8.1
Overall positive stays for most guests (would stay again, pleasant experience), tempered by intermittent service or cleanliness issues that reduced some guests' satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:23

Property Description

Convenient Location
Located near Phoenix Sky Harbor International Airport and top attractions like Arizona State University, the Holiday Inn Phoenix Airport offers easy access to popular sites in the area.

Modern Amenities
Guestrooms are equipped with microwaves, mini-refrigerators, and free wireless internet. Enjoy the convenience of on-site dining, a gift shop, and a business center during your stay.

Leisure and Recreation
Relax by the outdoor pool, stay active at the 24-hour fitness facilities, or explore nearby attractions such as the Arizona Science Center and Phoenix Zoo.

Book your stay at the Holiday Inn Phoenix Airport for a comfortable and convenient experience.

Important information:

Please note the property is under renovations.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PHX

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 399 reviews
Cleanliness: 6.8
Service: 7.7
Location: 9
Room Quality: 8.5
Amenities: 7.2
Value for Money: 6.5
Food and Beverage: 8.6
Overall Experience: 8.1
M
Morgan • couple • us
8
2026-10-29 • via Nuitee
A
Alexandar • solo_traveller • au
9
2026-10-26 • via Nuitee
D
Devin • couple • ca
8
9 minutes from the rental car center, friendly staff, good service
Pros:

location was great, and the in-house restaurant was good

2026-10-21 • via Nuitee
C
Carlisa • solo_traveller • us
9
Pros:

Location and breakfast was awesome

Cons:

My TV didn't work was actually fixed by daughter law

2026-10-20 • via Nuitee
N
Nancy • couple • us
10
Cons:

Not enough parking

2026-10-19 • via Nuitee
L
Laura • couple • us
10
Pros:

Nice quiet place, conveniently located.

Cons:

Food prices and the vending and restaurant were crazy.

2026-10-16 • via Nuitee
C
Cristela • family_with_children • us
10
2026-10-15 • via Nuitee
W
Wilko • solo_traveller • nl
9
Great hotel in the Phoenix Sky Harbor area.
Pros:

Spacious modern room with all amenities you need. Friendly helpful staff. Quiet location close to the airport but without the airplane noise. Great food in the restaurant, both breakfast and diner. Free parking, but parking can be full sometimes.

Cons:

Car park can be full sometimes.

2026-10-13 • via Nuitee
C
Casey • family_with_children • us
9
2026-10-09 • via Nuitee
G
Gower • solo_traveller • us
8
Pros:

construction next to property woke me

Cons:

hard to find

2026-10-07 • via Nuitee
M
Monica • extended_group • us
5
not recommendable, staff very rude.
Pros:

staff not very helpful, they did not find my reservation, staff very rude, I had to contact booking to request assistance.

Cons:

staff not very helpful, they did not find my reservation, staff very rude, I had to contact booking to request assistance.

2026-10-07 • via Nuitee
J
Jorge • solo_traveller • mx
10
Pros:

Todo

Cons:

Todo ok gracias

2026-09-18 • via Nuitee
R
Robert • solo_traveller • us
9
Was excellent
Pros:

Everything

Cons:

The pillows kind of sucked

2026-09-08 • via Nuitee
V
Vincent • solo_traveller • us
8
I enjoy my stay , the staff was very friendly and helpful, other than the little small housekeeping issue I had a good t
Pros:

The friendly staff and the convenience of the location

Cons:

There was a long hair on my bathroom counter when I checked in

2026-07-17 • via Nuitee
J
Jesus • family_with_children • us
10
2026-07-14 • via Nuitee
L
Lynn • solo_traveller • us
8
Everything was great. Will stay again.
Pros:

Location was great for both airports.

Cons:

No key access from other outside doors.

2026-06-23 • via Nuitee
C
Christina • solo_traveller • us
10
2026-06-22 • via Nuitee
J
Jesus Adrian • family_with_children • mx
2
Desayuno incluido de mentiras.
Pros:

el cuarto estaba limpio, pero no tenia agua

Cons:

No me gusto que mi reservación fue con desayuno incluido y al final tuve que pagar. Fue de muy mal gusto.
no habia agua en las habitaciones

2026-06-08 • via Nuitee
B
Billy • couple • gb
10
2026-06-06 • via Nuitee
G
George • family_with_children • us
8
2026-06-05 • via Nuitee