The Merchant Hotel

Hotels
9.3 (826 reviews)
16 Skipper Street , Belfast , GB
+44 28 9023 4888

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great service
Prime location
Comfortable rooms
Cons:
Cleanliness issues in some areas

Categories

Cleanliness
8.28
There were concerns about cleanliness in some areas of the hotel.
Service
9.75
The service was exceptional and staff were very accommodating.
Location
9.79
The location is superb, close to many attractions.
Room Quality
9.24
Rooms are well-appointed and comfortable.
Amenities
9.27
The amenities provided are top-notch and enhance the stay.
Value for Money
9.23
Good value considering the overall experience.
Food and Beverage
9.28
Food options are diverse and well-prepared.
Overall Experience
9.55
Overall, the experience was remarkable despite minor cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:31

Property Description

Luxurious Accommodations and Amenities

The 5 AA Red Star Merchant Hotel in Belfast's Cathedral Quarter offers upscale air-conditioned rooms adorned with original artwork, black-out blinds, and marble bathrooms. Enjoy free Wi-Fi, a rooftop gym, and a hot tub for ultimate relaxation.

Award-Winning Dining Experience

Indulge in the elegant Great Room Restaurant under a stunning domed ceiling, serving exquisite à la carte dishes and traditional afternoon teas. Unwind at the Veuve clicquot champagne lounge or groove to live music at Berts Jazz Bar while savoring delectable cuisine.

Relaxation and Wellness

Pamper yourself at the spa with 5 treatment rooms, a hydrotherapy area, sauna, and steam room. A Grade I Listed building dating back to 1860, The Merchant Hotel promises a luxurious stay in the heart of Belfast.

Book now for an unforgettable experience at The Merchant Hotel.

Important information:

Please note, any requests made in the Special Requests box at the time of booking are subject to availability.
With our self catering apartments they are subject to a £100 security deposit at check in, which is refunded on departure.

Please note that when booking 3 rooms or more for the same date of arrival an automatic 5 day cancelation deadline will applyPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BFS

Location

Guest Reviews

9.3
Based on 826 reviews
Cleanliness: 8.28
Service: 9.75
Location: 9.79
Room Quality: 9.24
Amenities: 9.27
Value for Money: 9.23
Food and Beverage: 9.28
Overall Experience: 9.55
G
Gill.1985 • solo_traveller • gb
10
Pros:

Staff are so friendly and helpful, hotel us amazing

2026-09-18 • via Nuitee
J
Jeremy • couple • gb
9
A treat of a hotel , magnificent building
Pros:

A wonderful building with immense detail and charm, several bars within and a very stylish comfortable place. Ideally situated for walking Belfast and exploring

Cons:

Nothing

2026-09-16 • via Nuitee
K
Karen • couple • gb
4
beautiful grand hotel- superb classy just in need of a paint in areas- dining area was exceptional
Pros:

loved the area- the bar the surroundings- the staff were all without exception fabulous.

Cons:

the decor and room was tired- while nice it ws not value for money at £400.

2026-09-15 • via Nuitee
A
Annette • couple • ie
5
We enjoyed our stay because of things we organised … location I would stay again but only if I could be guaranteed a bet
Pros:

The cocktail bar was nice

Cons:

It was very “mismatched “ the suits were dark looking out into a wall ! The 5* service just didn’t seem evident from the time we arrived throughout the stay. There was very loud music into the wee hours .

2026-09-13 • via Nuitee
J
JOSE MIGUEL • extended_group • es
7
2026-09-12 • via Nuitee
R
Richard • couple • au
9
2026-09-11 • via Nuitee
R
RÜYAM SIRMA • couple • tr
7
Pros:

Kahvaltı iyi , yemek çok iyidir

Cons:

Oda aydınlatma

2026-09-10 • via Nuitee
J
Julia • couple • gb
10
2026-09-02 • via Nuitee
B
BLANAID • solo_traveller • ie
10
Pros:

Thanks so much for the upgrade it was fabulous and the staff were so nice and friendly, especially the bar manager on Saturday night he was hilarious and we were so well looked after.

Cons:

Nothing would love to have had a longer stay but we had only one night

2026-09-02 • via Nuitee
O
Oisin • couple • gb
10
2026-08-27 • via Nuitee
D
Dave • solo_traveller • ca
10
2026-08-24 • via Nuitee
T
Tracy • couple • gb
10
2026-08-24 • via Nuitee
B
Barry • couple • au
10
The beds and staff are amazing at this hotel. Highly recommend!
Pros:

OMG, this place was amazing. It was our last couple of nights of being in Ireland after travelling around for nearly 4 weeks. We are so glad we got the best accommodation at the end of our trip. Everything about this place is amazing - the beds, the staff, the bathroom, the breakfast (in room service was amazing). Nothing was too much trouble for the staff here. They went way beyond in helping us out. The location is also great with just a short walk to where all the action is in Belfast. It was the best nights sleep we had in the whole of our trip of Ireland.

Cons:

They do not have parking onsite but there is a 24/7 carpark located about a 10 minute walk away.

2026-08-24 • via Nuitee
M
Marian • couple • gb
10
2026-08-23 • via Nuitee
K
Kieran • couple • gb
10
2026-08-21 • via Nuitee
E
Eavinc • Family • Lexington, Kentucky
10
Hotel to Stay in Belfast
Pros:

Highly recommend this hotel if you’re staying in Belfast, it was a great location to get around the city and the service was exceptional. Our rooms were spacious, amenities were top notch and the staff was amazing.

2026-08-14 • via Tripadvisor
8
868ained • Friends getaway
10
A 5 star stay
Pros:

Had the most fabulous stay with my friend . Greeted by the friendliest and most processional staff . Room was available early and did not disappoint . Spa facilities were out of this world and the roof top hot tub was incredible

2026-08-06 • via Tripadvisor
V
vontrapp66 • Couples
10
The Merchant Makes Our Stay Sparkling in Every Way
Pros:

From the beginning the visit to the Merchant was lovely. Staff are so friendly from the concierge to the receptionists and any member of staff you meet are so friendly. We got to our room which was gorgeous. It was so spacious with two double beds a living room and a bathroom with a roll top bath.
We had a 'Sparkling Stay' so a bottle of prosecco awaited us in the living room area of our suite. We didn't want to leave the room! There was a gorgeous dressing room beside the wardrobe with theatre like lights around the mirror. I am a drama teacher and this was so cute. Also there are lights that light up when you place your shoes on the floor of the wardrobe!! Lovely touches that made our stay so special.

Thankfully we went to Bert's Bar. I had the surf and turf it was to die for.The taste of the steak was so rich and cooked to perfection I asked for medium rare. The prawns were like they had just been caught so fresh and the jus was so complimentary. My husband had the mushroom linguine which he said just OK as it was bland in taste. However, the best was yet to come. 'Tru' with a fada (the band) were playing they were fantastic. Original material which was outstanding. Their harmonies are amazing!! Bert's Bar you obviously know your musical knowledge. This group are fabulous.

Breakfast was delicious and we were late for it. We thought it was over at 11 but during the week it is over at 10.

The lady in the restaurant was lovely too.

So just some things I could mention in terms of improvement.
I felt as though the TV in the room was small. It was in the living room area and when you were in bed watching it it was too small as the bed is much further back.
A shelf would be lovely beside the bath to hold toiletries etc.

These are small things that did not affect our stay.
Would I return? Yes in a heartbeat. It is fabulous. A real treat. So professional. so caring in nature and beautiful food. The band playing in the bar completed a lovely day in Belfast. We shopped, we listened to music in the city, I ate a lovely meal in the Merchant and then witnessed an array of musical theatre with original pieces from the band 'Tru'. What a perfect way to end a perfect day! Thank you Merchant for allowing us to experience your hospitality. Regina from reception was particularly lovely and efficient. Looking forward to our return.

2026-08-06 • via Tripadvisor
D
donnamA959YU • Couples
10
Beautiful hotel
Pros:

As always a great experience from checking in to Bert’s jazz bar to the great cocktails and superb staff. The building is beautiful and surrounded by great bars and restaurants. Always a treat .

2026-08-05 • via Tripadvisor
J
jackie • couple • gb
10
Absolutely perfect.
Pros:

It was a special anniversary stay. The hotel went out of their way to make our stay so memorable. The location was ideal for a city break. We would love to stay again.

Cons:

I couldn't fault the hotel

2026-08-05 • via Nuitee