Homewood Suites by Hilton Philadelphia-City Avenue

Hotels
•
Homewood Suites by Hilton
7.9 (584 reviews)
4200 City Avenue , Philadelphia , US

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great breakfast
Cons:
Cleanliness issues
Inconsistent room quality

Categories

Cleanliness
6.4
The hotel just needs a serious deep cleaning. There is a smell in the hallways and the room just didn’t seem clean.
Service
8.9
Staff was friendly, professional, and accommodating. Many positive mentions of staff members going above and beyond.
Location
8.4
Good location with convenient access.
Room Quality
7.4
Rooms are spacious and comfortable, though there were some complaints about bed quality.
Amenities
7.9
Good amenities mentioned, though specific complaints about needing more support in the room.
Value for Money
7.9
Standard quality for this hotel tier.
Food and Beverage
8.4
Breakfast is always good with different options available every day, making it a better experience.
Overall Experience
7.9
Mixed feelings with great service but cleanliness concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 17:03

Property Description

Modern Amenities and Full Kitchens
Experience the convenience of modern amenities and full kitchens at our exceptional all-suite hotel, just minutes away from central Philadelphia.

Convenient Location
Explore nearby attractions such as the Philadelphia Zoo and the Museum of Art, as well as corporate offices like AAMCO and Pep Boys, all located just a stone's throw away from Homewood Suites Philadelphia-City Avenue.

Complimentary Services
Start your day with a complimentary breakfast, stay active in the fitness center, and wind down in the evenings with our free weekday evening reception. Unwind in comfort on our custom Serenity Beds after a day of exploration.

Book your stay now and indulge in a perfect blend of comfort and convenience at Homewood Suites City Avenue.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note : Property offers Evening Reception on Wednesdays only.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PHL

Location

Guest Reviews

7.9
Based on 584 reviews
Cleanliness: 6.4
Service: 8.9
Location: 8.4
Room Quality: 7.4
Amenities: 7.9
Value for Money: 7.9
Food and Beverage: 8.4
Overall Experience: 7.9
K
Kimberly • solo_traveller • us
8
2026-09-15 • via Nuitee
F
Felipe • solo_traveller • br
9
2026-09-09 • via Nuitee
R
Regina • couple • us
9
Great staff, spacious room needs maintenance
Pros:

When we first came in all the staff was hospitable. India was working the front desk. She asked if she could store our bags while our room was getting ready. She was so kind and friendly. She gave us the best welcome which set the tone for our stay

Cons:

In my room the heat was on 75 degrees and I could not change it no matter how much I tried. I didn’t complain because I figured the alternative was to change rooms and I liked the space I had. Also the shower dripped onto a metal plate which I ended up putting a wash cloth down to muffle the “pinging” sound it made all night.

2026-09-07 • via Nuitee
A
Aniyah • couple • us
1
2026-09-07 • via Nuitee
A
April • solo_traveller • us
8
Philly stay
Pros:

The decor in the lobby and rooms was beautiful. The staff was very welcoming, and the breakfast was very good.

Cons:

The bathroom did not meet the standard I am used to at this location. The toilet was running constantly, the showerhead was leaking, and the shower and sink area were not very clean—with rust buildup and a little mold around the shower. I know they clean every day, and it is a hotel policy; maybe cleaning should be done every day to keep everything in the best possible working order.

2026-09-03 • via Nuitee
S
Stacey • extended_group • us
6
Pros:

The quietness, room layout.

Cons:

I would like a shower that has adequate water pressure and temperature. The hot water wasn't hot; it was lukewarm. Also, the blinds were broken, and I couldn't close them. I would prefer laminate or wood flooring, as the carpet holds dirt, dust, and organisms.

2026-09-03 • via Nuitee
M
MASARU • couple • jp
8
2026-09-03 • via Nuitee
V
Viktor • solo_traveller • hu
10
2026-09-02 • via Nuitee
J
jose • solo_traveller • pe
10
2026-08-28 • via Nuitee
L
LOUIS • family_with_children • us
5
Improve housekeeping service
Pros:

Staff was very nice and helpful considering there was a power outage that affected the use of the elevators making them inoperable. We were on the 9th floor, had to use the stairs for our first full day.

Cons:

Breakfast was terrible. Housekeeping was terrible, only can to the room one day our of 4, and only left new towels, did not tidy up the room or make the bed.

2026-08-27 • via Nuitee
B
Buttion • couple • us
8
2026-08-23 • via Nuitee
J
James • solo_traveller • us
10
Pros:

The location and staff were great and the business meeting was close by and Area accessible shopping

2026-08-23 • via Nuitee
J
Julie • couple • ca
7
Confortable
Pros:

Personnelle agréable

2026-08-18 • via Nuitee
S
Shaniek • solo_traveller • jm
8
2026-08-17 • via Nuitee
C
Cem • family_with_children • tr
4
Pros:

The location was good and the staff was willing to help.

Cons:

The first room that they gave us was really dirty. It all looked so old and not good. We wanted a change so they were willing to change. Second room was better. The rugs looked dirty. I have a toddler who crawls and walks. So i was worried about him getting sick.

2026-08-03 • via Nuitee
C
Cem • family_with_children • tr
5
2026-08-03 • via Nuitee
I
I716EBdarryls • Family
10
Suite and complete.
Pros:

I stayed at the Homewood Suites by Hilton at the end of July 2026. I stayed there for a family reunion. The suites are huge and well-appointed. The bed was very comfortable. The room and bathroom were clean, and well maintained. . The hotel lobby was huge, equipped with a large lounge area, several meeting and conference rooms. The hotel was updated and very modern. The hotel employees were cordial and professional. The Desk Receptionisr Adonis and TJ, were very accommodating and thoughtful. The hotel is located conveniently close two major highways, stores and restaurants. I would certainly stay there again if I have another event or in the area.

2026-07-28 • via Tripadvisor
C
camerontM1090ZZ • Solo travel
10
Cheerful Staff
Pros:

The staff at the front desk were very friendly and cheerful. The service was really pleasant !

2026-07-27 • via Tripadvisor
S
Sightseer41913763900 • Family
2
Dirty, disgusting, do not stay here.
Pros:

We saw the room, it wasn't cleaned at all. Dirt and crumbs all over the floor, behind the bed was gross. Dishes were dirty and refrigerator was not fully cleaned. Disgusting.

We left immediately and canceled our stay. We lost the first night's room fee, but at least we didn't have to sleep there. The Residence Inn / Marriot squeezed us in that night, and we stayed further away for the rest of the week.

2026-07-23 • via Tripadvisor
K
Kevin • extended_group • us
2
Will NEVER stay here again!
Pros:

Convenient location, clean.

Cons:

Facility drained and cleaned the pool when it should have been open so my daughter couldn’t even go swimming. That was one of the reasons we booked there. Because it had a pool! Also, they didn’t have any sheets, blankets or pillows for the pull out bed. If you know there are 3 ppl in the room and that they will be using that bed, you should already have the sheets and the rest for that bed!

2026-07-23 • via Nuitee