Homewood Suites by Hilton Philadelphia-City Avenue

Busherra & Nadira are amazing!!!!! I love people that love people. That quick service & friendliness like theirs is what I need at every hotel I go to

Hotel itself is great, rooms are very spacious with nice views

This location is not as it seems to be through a basic point of view. As this location is very convenient to travel to popular stores and high end mall the problem stands with the service from the front desk management. I traveled with family to this Hilton hotel on a very early flight and had hoping to be able to greeted with open arms and receive a room in a respectable time and manner. We instead were told check out is at 4pm instead of the usual 12pm across multiple companies not residing with Hilton. We were then disrespected and made to wait while multiple staff watched us in the lobby waiting for multiple hours to finally be assisted. Never had this experience with Hilton before but I personally do not recommend staying at this specific one because of the unprofessional people, constant yelling in the lobby with costumers present, and unreasonable wait times.

Gostei só do preço em comparação com hotéis no centro da cidade. Tem uma cozinha compacta, mas não usei. Banheiro com banheira.

I had a phenomenal experience at this great hotel. Location is great and rooms and lobby are beautiful. What truly stands out in this hotel are the staff! True hospitality professionals that go above and beyond to provide 5 star service! They were extremely knowledgeable about the area, and recommended a Peruvian restaurant within walking distance that was absolutely delicious. I would like to express my gratitude to India, she was there every day of my stay and could not have been more helpful, friendly and accommodating. She is a perfect host, representing the rest of the staff. I wish I could remember all of their names. This hotel definitely provides 5 star service and I truly appreciate them making my visit so outstanding. Highly recommend this hotel to everyone!

Good

The responsiveness and professional demeanor of the staff.

Breakfast was OK only went down once during my stay so not sure of the variety of choices daily hopefully not the same

In my room the fridge had left overs. In the shower the handle was broken.in the bathroom- toilet paper holder was broken off. No phone anywhere

We are long-time customers and loyal members of the Hilton Honors program. Our team is currently working on a six-month project in Philadelphia, and we chose your hotel for lodging for me, as head of the company, and our senior estimator.

While the reception desk service has been good, unfortunately, the housekeeping and room service experiences have been extremely disappointing.

From Monday through Thursday, our rooms only received service on Wednesday. During that service, the beds were made and towels were picked up, but clean towels were not replaced. Trash was left on the countertops, the trash cans were not emptied, and there were no refills provided for coffee, sugar, or tea.

Additionally, the carpet and sofa in both rooms 605 and 609 are heavily stained and appear very dirty. The bathtub in room 605 was also dirty and showed visible mold.

We tried calling several times and the room phone didn't seem to work. I had to personally go downstairs twice to complain. After bringing these concerns to the staff’s attention, the only action taken was delivering two towels to the room, after 8:30 PM.

As loyal Hilton customers, this experience has been very disappointing. Considering the duration of our upcoming project in Philadelphia, it is fortunate that there is a Marriott Courtyard nearby, as we will need to reconsider our lodging options moving forward.

We hope management takes these concerns seriously and addresses the housekeeping and cleanliness standards at the property.

The bed was very comfortable

Your staff is wonderful, Musa was an excellent host

We liked the size of the room.

Absolutely lovely, everyone was very nice!

Excellent location for my business travel meetings