Mercure Pontianak City Center

Hotels
•
Mercure
9.2 (161 reviews)
Jln. Jendral Ahmad Yani No.91 , Pontianak , id

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Cleanliness issues
Room noise
Underwhelming amenities

Categories

Cleanliness
7.95
Several reviews mentioned cleanliness issues with rooms and bathrooms.
Service
9.95
Staff were frequently described as friendly and helpful.
Location
9.95
Great central location, close to shops and attractions.
Room Quality
8.45
Some rooms were described as clean but there were mentions of wear and tear.
Amenities
8.95
Breakfast variety was well received, though some amenities could improve.
Value for Money
8.95
Mixed feedback on prices compared to what was offered.
Food and Beverage
9.45
Breakfast had a good variety, though there were some specific complaints.
Overall Experience
9.95
Overall a pleasant stay with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:54

Property Description

Contemporary Accommodation in West Kalimantan
Mercure Pontianak City Center offers a modern stay just a short drive from Supadio International Airport. The hotel boasts free Wi-Fi, a rejuvenating spa, and a refreshing outdoor pool.

Elegant Rooms with Premium Amenities
The guest rooms at Mercure blend classic touches with stylish furniture, providing guests with air conditioning, satellite TV, and cozy seating areas. The private bathrooms are well-appointed with a hairdryer and plush bathrobes for ultimate comfort.

Dining and Recreation Options
Indulge in a culinary journey at Ebony Restaurant and Bar, offering a mix of Asian, Western, and Indonesian cuisines. For leisure, guests can utilize the well-equipped gym or unwind with a pampering spa treatment.

Ready to experience luxury and convenience at Mercure Pontianak City Center? Book your stay now for a memorable getaway.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PNK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    People 10 years old and over stay for Rp 350,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 161 reviews
Cleanliness: 7.95
Service: 9.95
Location: 9.95
Room Quality: 8.45
Amenities: 8.95
Value for Money: 8.95
Food and Beverage: 9.45
Overall Experience: 9.95
S
Sandy • couple • sg
8
Pros:

- Right next to a mall (2-3 min walk away)

2026-06-16 • via Nuitee
I
INDIRA JUBOH • extended_group • my
7
Overall the hotel staffs are very helpful and always smiling.
Pros:

It’s very near to the mall within walking distance.

Cons:

The room AC is not really cold maybe need to do servicing. The window is dirty , can see the green mold on the glass.

2026-06-08 • via Nuitee
M
Mas • solo_traveller • bn
9
If you ask me if i would stay at Mercure Pontianak, i will definitely say YES!
Pros:

Very clean and rooms very comfortable.

2026-06-08 • via Nuitee
S
Senorita • family_with_children • my
7
Nearby access to the mall/shop
Pros:

Breakfast was good enough,many option n well prepared

Cons:

Air conditioner in the room is not cold enough and no switch or remote to control temperature.

2026-06-03 • via Nuitee
N
Nurulhuda • solo_traveller • my
7
Pros:

The staff were the best, most helpful and i love it. The overall experience and location were good. I'd come again but hopefully they'll fix the ac.

Cons:

It was hot. We changed room, but it still doesn't really help with the heat on the first day. The second day we decided to go out from noon until night to escape the heat. The hair dryer was not functioning well too.

2026-05-30 • via Nuitee
A
Adrin • family_with_children • my
10
2026-05-24 • via Nuitee
J
Juliana • solo_traveller • sg
7
Good price for a short stay
Pros:

Hotel allowed us to store food in their kitchen fridge

Cons:

A little run down in the room furnishings

2026-05-16 • via Nuitee
A
Alexander • solo_traveller • my
9
2026-05-11 • via Nuitee
M
Mary Likey • solo_traveller • my
8
Very nice place to stay for vocation
Pros:

Clean, comfortable, location, friendly

Cons:

Nothing

2026-05-11 • via Nuitee
S
Shigeaki • solo_traveller • jp
10
2026-04-25 • via Nuitee
C
Catohrinner Joyce • family_with_children • my
8
Nice weekend gateway
Pros:

The friendly staff

Cons:

The food choices

2026-04-15 • via Nuitee
4
406chaif • Business
8
Will choose to stay if visit again
Pros:

Location is great, breakfast have lotta if variety

2026-04-14 • via Tripadvisor
F
FarAway59943343586 • Couples
10
best one hotel ever
Pros:

The best hotel ever, recomended. again akan menginap lagi..

2026-04-13 • via Tripadvisor
M
misrana2026 • Business
10
good service
Pros:

nearest from city and good service

2026-04-12 • via Tripadvisor
A
Asril • couple • us
8
well done
Pros:

Location

Cons:

rooms to cater for drinking water.

2026-04-06 • via Nuitee
N
Nurul Aniza binti • extended_group • my
8
2026-03-25 • via Nuitee
W
Wanderer40604082663 • Family
10
Review Hotel Mercure
Pros:

Staycation dengan keluarga tercinta hotel mercure

2026-03-16 • via Tripadvisor
A
Anjelina_pochi • Business
10
Good location and clean
Pros:

Nice stay, clean room, good breakfast.

2026-03-09 • via Tripadvisor
A
Alessandro • solo_traveller • ch
7
2026-03-04 • via Nuitee
P
Pixie-Axel • Family • Bondi, Greater Sydney, New South Wales
10
Fabulous Hotel
Pros:

We had a fabulous time and was helped immensely by Selin whose customer service was amazing and supportive.

Beautiful hotel to stay in with welcoming staff and walking distance to a lovely mall. Will definitely stay here again

2026-02-15 • via Tripadvisor