Mercure Pontianak City Center

Hotels
•
Mercure
9.2 (173 reviews)
Jln. Jendral Ahmad Yani No.91 , Pontianak , ID
+62 561 577888

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Cleanliness issues
Room noise
Underwhelming amenities

Categories

Cleanliness
7.95
Several reviews mentioned cleanliness issues with rooms and bathrooms.
Service
9.95
Staff were frequently described as friendly and helpful.
Location
9.95
Great central location, close to shops and attractions.
Room Quality
8.45
Some rooms were described as clean but there were mentions of wear and tear.
Amenities
8.95
Breakfast variety was well received, though some amenities could improve.
Value for Money
8.95
Mixed feedback on prices compared to what was offered.
Food and Beverage
9.45
Breakfast had a good variety, though there were some specific complaints.
Overall Experience
9.95
Overall a pleasant stay with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:54

Property Description

Contemporary Accommodation in West Kalimantan
Mercure Pontianak City Center offers a modern stay just a short drive from Supadio International Airport. The hotel boasts free Wi-Fi, a rejuvenating spa, and a refreshing outdoor pool.

Elegant Rooms with Premium Amenities
The guest rooms at Mercure blend classic touches with stylish furniture, providing guests with air conditioning, satellite TV, and cozy seating areas. The private bathrooms are well-appointed with a hairdryer and plush bathrobes for ultimate comfort.

Dining and Recreation Options
Indulge in a culinary journey at Ebony Restaurant and Bar, offering a mix of Asian, Western, and Indonesian cuisines. For leisure, guests can utilize the well-equipped gym or unwind with a pampering spa treatment.

Ready to experience luxury and convenience at Mercure Pontianak City Center? Book your stay now for a memorable getaway.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PNK

Location

Guest Reviews

9.2
Based on 173 reviews
Cleanliness: 7.95
Service: 9.95
Location: 9.95
Room Quality: 8.45
Amenities: 8.95
Value for Money: 8.95
Food and Beverage: 9.45
Overall Experience: 9.95
L
Leti • extended_group • id
7
Cons:

Saya mendapat kamar di lantai 2, pada malam minggu ada acara di hall yang sepertinya berada pada lantai yang sama di bagian belakang. Tetapi suara2 dari tempat acara terdengar sampai ke kamar, sehingga agak mengganggu kenyamanan

2026-08-31 • via Nuitee
D
Darrell • solo_traveller • au
7
Pros:

Good location in Heart of city. Great pool area. Friendly staff.

Cons:

Most equipement in gym is broken. Need more attention to detail. Fix. Replace or remove come on management its surely not that hard.

2026-08-28 • via Nuitee
M
Md Roland • couple • bn
9
Pros:

Very convenient. Walking distance to the mall.

2026-07-24 • via Nuitee
菊蘭 • couple • id
10
2026-07-23 • via Nuitee
оруджов • solo_traveller • az
10
2026-07-13 • via Nuitee
K
K C • couple • sg
7
Friendly staff and good breakfast
Pros:

Price very reasonable and value for money

Cons:

Hotel a bit old and quite a distance from main town

2026-07-05 • via Nuitee
A
Arron • solo_traveller • id
10
Pelayanan
Pros:

Pelayanannya mntap , dan nyaman , resepsionis dan lainnya juga ramah

2026-07-04 • via Nuitee
K
KHALIS • couple • my
8
2026-07-04 • via Nuitee
F
Franklin • family_with_children • my
10
2026-06-29 • via Nuitee
J
Jimmy • solo_traveller • id
7
2026-06-27 • via Nuitee
A
Anwaruddin • solo_traveller • bn
4
Pros:

location of hotel is perfect.

Cons:

The Aircondition wasnt very good. changed rooms and still was hot. went for the smoking room.

2026-06-24 • via Nuitee
M
mohandas • solo_traveller • my
8
2026-06-21 • via Nuitee
S
Sandy • couple • sg
8
Pros:

- Right next to a mall (2-3 min walk away)

2026-06-16 • via Nuitee
I
INDIRA JUBOH • extended_group • my
7
Overall the hotel staffs are very helpful and always smiling.
Pros:

It’s very near to the mall within walking distance.

Cons:

The room AC is not really cold maybe need to do servicing. The window is dirty , can see the green mold on the glass.

2026-06-08 • via Nuitee
M
Mas • solo_traveller • bn
9
If you ask me if i would stay at Mercure Pontianak, i will definitely say YES!
Pros:

Very clean and rooms very comfortable.

2026-06-08 • via Nuitee
S
Senorita • family_with_children • my
7
Nearby access to the mall/shop
Pros:

Breakfast was good enough,many option n well prepared

Cons:

Air conditioner in the room is not cold enough and no switch or remote to control temperature.

2026-06-03 • via Nuitee
N
Nurulhuda • solo_traveller • my
7
Pros:

The staff were the best, most helpful and i love it. The overall experience and location were good. I'd come again but hopefully they'll fix the ac.

Cons:

It was hot. We changed room, but it still doesn't really help with the heat on the first day. The second day we decided to go out from noon until night to escape the heat. The hair dryer was not functioning well too.

2026-05-30 • via Nuitee
A
Adrin • family_with_children • my
10
2026-05-24 • via Nuitee
J
Juliana • solo_traveller • sg
7
Good price for a short stay
Pros:

Hotel allowed us to store food in their kitchen fridge

Cons:

A little run down in the room furnishings

2026-05-16 • via Nuitee
A
Alexander • solo_traveller • my
9
2026-05-11 • via Nuitee