Hampton Inn Richmond - South

Hotels
•
Hampton Inn
7.4 (341 reviews)
4300 Commerce Road , Richmond , us
+1 804-743-3550

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Clean Rooms
Comfortable Beds
Friendly Staff
Cons:
Noisy Location
Service Issues
Breakfast Quality

Categories

Cleanliness
8.04
Most guests noted clean rooms, although some minor cleanliness issues were reported.
Service
7.01
Mixed sentiments regarding service, with some positive comments on staff friendliness but notable dissatisfaction with reception.
Location
7.05
Convenient off-highway location, but proximity to noise raised concerns.
Room Quality
7.5
Generally comfortable rooms, with complaints regarding room readiness and mattress issues.
Amenities
7.53
Standard amenities available, though some common options were missing.
Value for Money
7.99
Reasonable pricing for the quality offered, despite some concerns.
Food and Beverage
6.54
Breakfast experience varied, with some guests disappointed by food temperature and options.
Overall Experience
7.51
Overall a satisfactory stay, with room for improvement in service and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:24

Property Description

Indulge in Comfort and Convenience

Delightful Amenities: Start your day with a complimentary hot breakfast and unwind in guest rooms with 32-inch flat-screen TVs.

Relax and Recharge: Take a dip in the indoor pool, hit the fitness center, or utilize the business center and laundry facilities during your stay.

Home Away from Home: Enjoy the convenience of microwaves, mini-refrigerators, coffee makers, and spacious work desks in your guest room.

Book your stay at the Hampton Inn Richmond-South for a perfect blend of relaxation and exploration in Richmond, Virginia.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHF

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.4
Based on 341 reviews
Cleanliness: 8.04
Service: 7.01
Location: 7.05
Room Quality: 7.5
Amenities: 7.53
Value for Money: 7.99
Food and Beverage: 6.54
Overall Experience: 7.51
C
Carlos J • couple • us
10
2026-07-21 • via Nuitee
T
Trenai • solo_traveller • us
9
2026-07-21 • via Nuitee
T
Terance • family_with_children • us
9
Enjoyable
Pros:

Great customer service

Cons:

Pool area felt like a sauna all day. There is no air circulating

2026-07-20 • via Nuitee
R
richard • solo_traveller • us
9
Pros:

I didn't like the fact that they charged me $8 for parking, when I 'm paying customer

2026-07-15 • via Nuitee
A
Amika • couple • us
1
Cons:

Charged twice

2026-07-13 • via Nuitee
S
Shirley • solo_traveller • de
8
Pros:

Bed

Cons:

Pillows

2026-07-12 • via Nuitee
T
Timothy • solo_traveller • us
4
2026-07-12 • via Nuitee
T
Tashica Smith • solo_traveller • us
7
2026-07-08 • via Nuitee
M
Muhammad • family_with_children • us
2
Staf not helping
Pros:

Because no car parking free

Cons:

No tv work no staff come and check l request but not come

2026-07-06 • via Nuitee
C
CARLOTTA • solo_traveller • us
3
Ripped off
Pros:

The room was clean the property needs to be updated

Cons:

Parking fee of 9.95 a night. For a small unsecured parking lot.

So this hotel wants to say that the cost of the room does not include parking in their lot. Ridiculous!! You have no choice but to pay or lose the room. And now a 3rd party has my credit card information. Totally not acceptable!! I’ll never book here again.

And the lie they told about all Hampton Inns moving to this parking fee. Not true

2026-06-27 • via Nuitee
J
Julie • family_with_children • us
9
2026-06-27 • via Nuitee
L
Lisa • couple • us
9
The staff were very helpful and nice
Pros:

It was good

Cons:

The parking fee it was confusing and the charge is on my hotel receipt but the app also made me put my credit card information in. I hope they don’t try to charge me twice. I needed help with the app as it was confusing and it is a nuisance when tired.

2026-06-25 • via Nuitee
P
Paula • solo_traveller • us
5
Cons:

Had to pay for parking. Breakfast was not very good. No milk and butter came out after we ate

2026-06-25 • via Nuitee
S
Sabriya • couple • us
6
Cheap / clean
Pros:

It was clean and a good value

Cons:

I reserved two queens I got a king. Staff seemed like they really didn’t care one way or the other and like none of them really wanted to be there.

2026-06-22 • via Nuitee
O
Orio • solo_traveller • us
10
Pros:

La ubicación

2026-06-22 • via Nuitee
N
nicole • couple • us
5
Not likely to stay again.
Pros:

It was a place to sleep. Breakfast buffet was good, good selection of food and served extra hour in the morning.

Cons:

Cost. $200+ on reservations.com. (Motel’s site). $150 on booking.com but not told that Hilton now CHARGES FOR PARKING in their own open lot. Parking charge can only be done with a smart phone. Motel doesn’t “deal” with this charge.

Every table at breakfast had a card to scan to leave a tip. It sure feels like Hilton is looking for any possible money grab that it can.

TV- only limited live stations. Streaming services require passwords. We were not traveling with our passwords. TV had a volume problem. Reported within an hour of arrival, maintenance man came as we were leaving the next morning.

Minor but the shower curtain did not reach the tub and flooded the bathroom floor.

Our room faced interstate and trucks on interstate using Jake breaks that we heard all night.
And the beds were hard. I like firm but these mattresses were hard and uncomfortable.

2026-06-16 • via Nuitee
T
Tami • couple • us
1
2026-06-16 • via Nuitee
N
nancy jackson • couple • us
1
I did not have a good stay
Pros:

It's was not good

Cons:

The rooms was not clean and the refrigerator did not work. The sheets was dirty on the on the bed. they had spiders in the room on the wall and I did let someone know.

2026-06-01 • via Nuitee
J
Jessica • solo_traveller • us
5
Overall, the stay was comfortable and convenient, but the parking/check-in process definitely needs improvement.
Pros:

What I did like about the stay was the location and how easy the hotel was to find, especially after a very long drive. The breakfast was also good and definitely appreciated before getting back on the road. Staff was pleasant and the overall stay itself was comfortable.

Cons:

Overall the hotel itself was fine, but the parking process after a long day of travel was extremely frustrating. After driving 12 hours and arriving late at night, the last thing I wanted to do was stand there scanning a QR code and entering all of my information online just to park. It honestly made check-in feel more stressful than welcoming.

I also don’t understand why parking wouldn’t simply be included with the room or at the very least charged directly to the room during check in. Having to deal with a separate QR code system after such a long drive felt unnecessary and inconvenient. The whole process was more of a headache than it needed to be.

2026-05-25 • via Nuitee
S
susanmC6641QD • Family
2
Ruined my weekend!
Pros:

I booked and paid for a room with two queen size beds for five people. One being an infant that sleeps with his mom and . When we arrived sadly at almost 10 PM, they gave us a very tiny room with one queen size bed. They had no rollaway beds so that I didn’t have to sleep on the floor. But, sleep on the floor I did with my two-year-old grandson. That was last night, and I am still very upset. The hotel offered us absolutely nothing. No refund, which iswhat I asked for so I could get a hotel with two beds. They gave us nothing. And it wasn’t even up-to-date or clean and pool was ice cold! The breakfast wasn’t even great. I have nothing good to say about this place. I have two kids that live in Richmond, and I will never ever ever ever stay at this Hampton Inn again. Maybe I will never ever ever stay at any Hampton Inn again. Just upgrade to the Hilton or Marriott.

2026-05-24 • via Tripadvisor