The Giacomo Niagara Falls NY, an Ascend Collection Hotel

Hotels
•
Ascend Collection
9 (1250 reviews)
222 First Street , Niagara Falls , US
+1 716-299-0200

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
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Review Highlights

Pros:
Great Location
Friendly Staff
Beautiful Rooms
Cozy Atmosphere
Cons:
Noise Issues
Inconsistent Cleanliness
Limited Amenities

Categories

Cleanliness
8.46
There were mentions of a dirty elevator and issues with noise from plumbing, which negatively impacted the perception of cleanliness.
Service
9.43
Staff was described as friendly and supportive, with particular praise for housekeeping and management.
Location
9.97
Many reviews praised the hotel's excellent location, being close to the Falls and other attractions.
Room Quality
8.92
Rooms were generally described as beautiful and cozy, although some had issues like cold temperatures and a non-functioning TV.
Amenities
8.45
While there were some positive remarks about amenities, there were also complaints regarding the roof deck and insufficient bath towels.
Value for Money
8.91
The value was seen as good, though some guests reflected mixed feelings about the quality of breakfast in relation to previous stays.
Food and Beverage
8.46
Delicious breakfast was mentioned, but some guests noted it didn't meet their previous expectations.
Overall Experience
9.43
Overall, the experience was positive with high likelihood of returning, despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:30

Property Description

Luxury Boutique Hotel near Niagara Falls

Sky-High Views: The Giacomo boasts a 19th-floor Skye View Room, offering breathtaking views of the Niagara Falls, providing a unique and unforgettable experience for guests.

Elegant Accommodations: Each modern room is thoughtfully designed with a walk-in shower, plush bedding, a desk, and a 32-inch flat-screen cable TV. For added luxury, select rooms feature a stonework covered electric fireplace or spa bath, ensuring a comfortable and indulgent stay.

Deluxe Amenities: Guests can unwind in the full lounge, stay active in the gym, or connect with loved ones using the free Wi-Fi. The hot breakfast buffet is a perfect start to the day, offering a delicious and convenient dining option.

Experience luxury and convenience at the Giacomo - book your stay now and make unforgettable memories near the Niagara Falls.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 1250 reviews
Cleanliness: 8.46
Service: 9.43
Location: 9.97
Room Quality: 8.92
Amenities: 8.45
Value for Money: 8.91
Food and Beverage: 8.46
Overall Experience: 9.43
B
Bev • solo_traveller • us
4
Pros:

Nice location

Cons:

Got bit by a guest's dog, ended up in the ER.

2026-10-30 • via Nuitee
S
Savannah • couple • us
1
Pros:

close to niagara falls us

Cons:

very dirty and not worth the money

2026-10-29 • via Nuitee
J
Jean • couple • us
10
It was our first year anniversary
Pros:

It was beautiful. I love the view. We came here for our first year anniversary. We definitely will be back.

2026-10-28 • via Nuitee
J
Johan • extended_group • co
10
Love it
Pros:

The staff is incredibly friendly and helpful, and the hotel itself is beautiful and perfectly located. The rooms are comfortable and well-equipped. I really enjoyed my stay and would definitely stay here again!

I also loved the breakfast (not included in the room rate). It was reasonably priced and offered a great variety of options.

2026-10-28 • via Nuitee
P
Paula • extended_group • us
7
Our stay was delightful and with a little TLC the Giacomo would be a great boutique hotel.
Pros:

The location was great!

Cons:

The property is in need of a little TLC! The carpet was tattered and threadbare as you entered the bathroom. Our friend’s room did not get refreshed for the second day. I believe this could be a grand hotel.

2026-10-27 • via Nuitee
V
Valentina • couple • uz
10
The building is old and it’s kind of retro and beautiful at the same time
Cons:

They do not have the toothbrushes

2026-10-26 • via Nuitee
S
Stephanie • extended_group • us
8
2026-10-26 • via Nuitee
K
Kristyn • family_with_children • us
8
Overall pleased, unique atmosphere and staff made it an amazing stay.
Pros:

Perfect location, friendly staff, breakfast and bar service were excellent.

Cons:

Rooms need some updates. Wallpaper peeling, chipped paint. Shower could’ve some updates, no shelves for soap, shampoo. Bath towels were small.

2026-10-25 • via Nuitee
D
Darnell • couple • us
10
Nice historical hotel I believe it may be a landmark, not sure, great location, great staff.
Pros:

Location was great, front desk staff and cleaning staff were very professional and friendly.

2026-10-19 • via Nuitee
P
Philip • couple • us
8
Pros:

Within walking distance of all falls views, US and Canadian

2026-10-18 • via Nuitee
E
Elizabeth • couple • us
6
Good but not great
Pros:

The staff was very nice and the location was good

Cons:

It was old and funky

2026-10-18 • via Nuitee
C
Colton • couple • us
4
2026-10-16 • via Nuitee
Y
YI • extended_group • cn
9
Pros:

喜欢酒店的布置，很有古色古香的味道。停车免费，在酒店对面停车场，停车位需要预订。酒店离大瀑布10分钟的路程，非常方便。酒店附近餐厅选择很多。早餐丰盛，服务周到，酒店顶楼还可以看大瀑布的烟花秀。

2026-10-14 • via Nuitee
S
Sena Bergquist • extended_group • us
10
2026-10-10 • via Nuitee
S
Stephen • solo_traveller • cr
7
Dated decor
Pros:

It is close to the park. Breakfast was good.

Cons:

Very dark and dated. Felt like an old parlor from the 50's.

2026-10-07 • via Nuitee
G
Garnett • solo_traveller • us
9
Great view!
Pros:

The view was absolutely fantastic!

Cons:

Our complimentary breakfast was just okay. They use powdered eggs and very thin bacon. We would not have paid the $16.00 for it had it not been complimentary.
There was a full kitchen but the dishwasher did not work. There were no paper towels or napkins, only kleenex.

2026-09-19 • via Nuitee
B
Beverly • solo_traveller • us
9
Pros:

Great location. Confirmation and write up in the local area magazine both confirm breakfast included. At ck in we were advised breakfast would be $16 per person. Don't care for "bait and switch" so we ate elsewhere :(

Clean room although a bit tight.

Box that mattress fits on is larger than mattress...a real toe smasher in the middle of the night :(

Loved the lounge, the observation area for seeing the fireworks and the secured parking.

Would have to think about whether we would stay again.

Cons:

Breakfast not included after confirmation that it was included in rate.

2026-09-17 • via Nuitee
F
Francis • solo_traveller • fr
1
Cons:

ARNAQUE. A FUIR !
Accueil déplorable, service exécrable. Beaucoup d'expressions de dédain voire de mépris de la part du personnel.
J'avais demandé une chambre calme, ils avaient dit "no problem" et nous ont mis en face des 2 ascenseurs, soit la chambre la plus bruyante de l'hotel. J'ai refusé, ils nous ont déclassé dans une chambre délabrée pour le même prix que la chambre de luxe que j'avais payée. Ils ont dit que c'était Booking qui avait répondu à ma demande, pas eux... Menteurs !
Ni accueillants, ni aimables, ni serviables dans un hôtel sale qui tombe en ruine.
A éviter absolument

2026-09-15 • via Nuitee
L
Lynda • couple • au
10
Pros:

Staff really assisted us to stay longer and breakfast included was excellent. Great little bar on sight. Room was spacious and great decor

2026-09-15 • via Nuitee
U
Uwe • family_with_children • de
9
Pros:

Altehrwürdiges Hotel mit nostalgischem Charme. Beste Lage.

Cons:

Alles Super

2026-09-12 • via Nuitee