The Giacomo, an Ascend Collection Hotel

Hotels
•
Ascend Collection
9 (1190 reviews)
222 First Street , Niagara Falls , us

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Great Location
Friendly Staff
Beautiful Rooms
Cozy Atmosphere
Cons:
Noise Issues
Inconsistent Cleanliness
Limited Amenities

Categories

Cleanliness
8.46
There were mentions of a dirty elevator and issues with noise from plumbing, which negatively impacted the perception of cleanliness.
Service
9.43
Staff was described as friendly and supportive, with particular praise for housekeeping and management.
Location
9.97
Many reviews praised the hotel's excellent location, being close to the Falls and other attractions.
Room Quality
8.92
Rooms were generally described as beautiful and cozy, although some had issues like cold temperatures and a non-functioning TV.
Amenities
8.45
While there were some positive remarks about amenities, there were also complaints regarding the roof deck and insufficient bath towels.
Value for Money
8.91
The value was seen as good, though some guests reflected mixed feelings about the quality of breakfast in relation to previous stays.
Food and Beverage
8.46
Delicious breakfast was mentioned, but some guests noted it didn't meet their previous expectations.
Overall Experience
9.43
Overall, the experience was positive with high likelihood of returning, despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:30

Property Description

Luxury Boutique Hotel near Niagara Falls

Sky-High Views: The Giacomo boasts a 19th-floor Skye View Room, offering breathtaking views of the Niagara Falls, providing a unique and unforgettable experience for guests.

Elegant Accommodations: Each modern room is thoughtfully designed with a walk-in shower, plush bedding, a desk, and a 32-inch flat-screen cable TV. For added luxury, select rooms feature a stonework covered electric fireplace or spa bath, ensuring a comfortable and indulgent stay.

Deluxe Amenities: Guests can unwind in the full lounge, stay active in the gym, or connect with loved ones using the free Wi-Fi. The hot breakfast buffet is a perfect start to the day, offering a delicious and convenient dining option.

Experience luxury and convenience at the Giacomo - book your stay now and make unforgettable memories near the Niagara Falls.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Free private parking is possible at a location nearby (reservation is needed).

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 1190 reviews
Cleanliness: 8.46
Service: 9.43
Location: 9.97
Room Quality: 8.92
Amenities: 8.45
Value for Money: 8.91
Food and Beverage: 8.46
Overall Experience: 9.43
G
Giacomo • solo_traveller • it
7
Ottimo per la posizione non per i servizi
Pros:

Posizione eccezionale per visitare le cascate lato americano

Cons:

Colazione scarsa con poche alternative

2026-07-04 • via Nuitee
S
S • couple • us
5
Nice atmosphere but noisy on a rainy day
Pros:

The staff were all friendly and the building had a nice ambience. It was totally walkable to the fall.

Cons:

We could see an exposed water pipe on the ceiling, and because of the rain, the noise from the pipe was awful during the night, waking us up many times. We were staying in a room on the second floor, but it felt like we were lying just beneath a waterfall. We were worried the pipe might burst. Fortunately, the noise stopped after the second day once the weather cleared.

2026-07-04 • via Nuitee
A
Amy • extended_group • us
9
The manager and the assistant manager were amazing. My husband fell off his wheelchair before he even got inside the bui
Pros:

The property was beautiful and set in a very walkable area. The historic beauty of the building was a joy to stay in while enjoying the modern amenities.

Cons:

The only thing about the property that I would love to see address is the handicapped room is not truly a handicap room for someone in a wheelchair. To get around the room there was not a lot of space and the bathroom shower did not have a handheld shower to give a shower to my husband.

2026-07-03 • via Nuitee
P
Petit • extended_group • us
9
2026-07-02 • via Nuitee
M
Miguel • family_with_children • us
10
2026-07-02 • via Nuitee
C
Cronk • extended_group • us
8
Pros:

Bits of ceiling stuco falling on the headboard and top of bed. Staff did not clean up. There was a LOT of it behind the bed.

Cons:

As above but the staff was excellent so it made the stay ok.

2026-07-02 • via Nuitee
D
Dorin • couple • ro
8
2026-07-01 • via Nuitee
M
Moira • couple • gb
6
Despite all the negative comments it was good. Would stay again but definitely needs improvement and nicer sheets!
Pros:

Location was good for the falls and state park.
The bar was cosy and comfortable. The barman was excellent.
The reception staff were really nice too.

Cons:

The bed linen was really not nice quality. I’m not even sure it was cotton. It felt synthetic and horrible and as a result did not have a good sleep. It wouldn’t take much to improve this imo.
That was one big negative for us. The second one was the breakfast. It was awful.
Also there was quite a lot of noise from adjoining rooms.
The general decor is slightly dated.

2026-07-01 • via Nuitee
A
ALISHER • couple • us
10
2026-06-30 • via Nuitee
H
Harold • couple • us
9
2026-06-30 • via Nuitee
M
Mikko • couple • fi
7
Pros:

If you need to overnight in US side this is good option. Rooms are good and the rooftop has a nice views fo the fireworks.

Nice old style bar.

2026-06-28 • via Nuitee
K
Khuzema • couple • ae
5
2026-06-28 • via Nuitee
T
Tanyia • couple • us
5
2026-06-27 • via Nuitee
S
shontae • couple • us
10
2026-06-24 • via Nuitee
T
Tammy • solo_traveller • us
10
Pros:

Friendly service, very clean, I would rebook again!

2026-06-23 • via Nuitee
J
jermonica • solo_traveller • us
8
Pros:

Location was convenient to everything. Great location.

Cons:

No microwave in room.

2026-06-23 • via Nuitee
R
RUI • solo_traveller • us
10
good location and kind staffs
Pros:

good location

Cons:

Room decorate

2026-06-23 • via Nuitee
D
Dee • couple • au
4
Did not stay as they cancelled my booking that morning
Pros:

Did not stay - they cancelled my booking that morning

Cons:

Did not stay - they cancelled my booking that morning. Only writing this review to stop Booking.com message continually popping up

2026-06-22 • via Nuitee
L
LaTonya • solo_traveller • us
8
Pros:

The staff was very friendly and helpful all through the night. I had flight issues and the staff left a turnover report for the next shift and kept the process going without any hiccups

2026-06-22 • via Nuitee
J
Jun Jie Jeremy • couple • sg
10
Pros:

On arrival into Buffalo, my friend and I were held up at the airport due to an item being left on the aircraft. As it was past midnight, no one was there and we had to stay at the airport and get their help when they opened the next morning. When I explained my situation to this hotel, the lady who answered my call was very gracious in helping me hold my room, and even gave us an hour extension when we arrived at 6am the following morning so that we could get some rest after our ordeal. It was because of her help that I was put at ease during my ordeal, and I would like to thank the staff for that. Only complaint is the breakfast location, I found it rather small considering the crowd level, and we ended up waiting for quite a while before a table became vacant.

2026-06-21 • via Nuitee