Comfort Suites Charleston West Ashley

Hotels
•
Comfort Suites
8.2 (1254 reviews)
2080 Savannah Highway , Charleston , US
+1 843-974-1379

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Central / convenient location
Spacious, large rooms
Friendly and helpful staff (overall)
Clean and comfortable beds (frequent)
Good breakfast offerings (often)
Easy to connect to Wi‑Fi
Ample/easy parking
Cons:
Inconsistent cleanliness (missing linens, unclean rooms, dirty pool area)
Occasional rude/front desk staff interactions
Small or dirty pool
Outdated bathrooms and some room fixtures
Damaged furniture or stains in some rooms
Limited breakfast variety (no fruit/oatmeal, want more meat options)
TV channel issues and occasional internet problems
Pullout bed setup problems (missing linens)

Categories

Cleanliness
7.5
Several reviews call rooms 'very clean' but there are multiple reports of rooms not being cleaned properly (pullout bed linen missing, water stains, housekeeping misses) and the pool area being dirty at times — overall inconsistent cleanliness.
Service
8.7
Many mentions of friendly, helpful front desk and kitchen staff, quick upgrades when problems occurred; however a few strong negative reports of rude reception staff lower the score slightly. Overall service is generally good with occasional lapses.
Location
9.2
Location repeatedly described as central, perfect, and convenient (close to highway) — one of the strongest positives across reviews.
Room Quality
7.3
Rooms are often spacious and comfortable, but several guests report issues: uncomfortable beds for some, outdated bathrooms, shower/bathroom needing updates, AC leak, damaged furniture and pullout-bed problems — mixed quality with notable negatives.
Amenities
7.8
Amenities include an indoor pool and evening snack; Wi‑Fi is easy to connect for many. Downsides: pool described as small for the property and at times dirty, some TV channels not working. Mixed but generally acceptable.
Value for Money
8.2
Not frequently discussed explicitly; overall impressions and location suggest the hotel offers reasonable value for the category, though intermittent cleanliness and room issues affect perceived value.
Food and Beverage
8.4
Breakfast is often praised as 'very good' or 'spot on', though some guests note limited variety (lack of fruit/oatmeal, want more meat options). Generally positive with room for improvement on variety.
Overall Experience
8.5
Most stays are described as pleasant or great with return intent for many guests; a minority report unpleasant stays due to cleanliness or rude staff. Net experience trends positive but uneven.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:23

Property Description

Modern Amenities
Comfort Suites Charleston West Ashley boasts modern rooms equipped with convenient amenities like a microwave and refrigerator. The spacious suites also feature a flat-screen cable TV, in-room safe, and coffee maker for a comfortable stay.

Convenient Facilities
Guests can enjoy the indoor pool, free WiFi, gym access, and business center at Comfort Suites West of the Ashley. Additionally, a continental breakfast is offered daily, and a 24-hour convenience store provides snacks for anytime cravings.

Nearby Attractions
Conveniently located just 10 minutes from Charles Towne Landing, this hotel is a short drive away from Historic Charleston, the South Carolina Aquarium, Middleton Place historic plantation, and the Medical University of South Carolina. Experience comfort and convenience at Comfort Suites Charleston West Ashley.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHS

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 1254 reviews
Cleanliness: 7.5
Service: 8.7
Location: 9.2
Room Quality: 7.3
Amenities: 7.8
Value for Money: 8.2
Food and Beverage: 8.4
Overall Experience: 8.5
S
Susan • family_with_children • us
6
Pros:

Central location.
Indoor pool.
Nice size room.
Good amount of hot water.

Cons:

Coffee.

2026-10-30 • via Nuitee
V
Victoria • family_with_children • us
5
Location perfect, comfort needs improvement
Pros:

The location was perfect

Cons:

Bed not as comfortable as expected

2026-10-21 • via Nuitee
M
Michael • couple • us
8
2026-10-20 • via Nuitee
K
Kathy • family_with_children • us
10
Pros:

Very spacious room, and very clean!

2026-10-19 • via Nuitee
B
Billie • couple • us
9
Great place to stay. Easy to get to.
Pros:

Friendly staff

Cons:

Bad internet

2026-10-19 • via Nuitee
S
Susan • couple • us
5
Not a very pleasant stay.
Pros:

Breakfast was just ok. Front desk staff at check in was extremely rude. Told me that she did not have time to deal with me.

Cons:

I had ask for a handicap room when I made the reservation. I did not get one. Room was not very clean. I will never stay there again.

2026-10-13 • via Nuitee
G
Gerald • couple • us
8
2026-10-11 • via Nuitee
S
Sharon • solo_traveller • us
10
Great and will be back again
Pros:

Everything was Great and i really enjoyed the stay

Cons:

Nothing

2026-10-10 • via Nuitee
T
Tomeka • family_with_children • us
9
Nice location, clean, large rooms, quiet and comfy
Pros:

Location, large roomy room, clean

Cons:

All good

2026-10-07 • via Nuitee
L
Latasha • solo_traveller • us
8
Pros:

Easy to connect to the Wi-Fi. Spacious room. Nice location

Cons:

Not all channels worked on the TV.

2026-10-07 • via Nuitee
R
Rebecca • couple • us
8
Very pleasant stay.
Pros:

Breakfast was very good. Very clean and comfortable

Cons:

Nothing

2026-09-14 • via Nuitee
C
Carlos R • couple • us
6
Pros:

El hotel en general estuvo bien

Cons:

Reservamos una habitación con cosina y cuando llegamos nos dieron una regular sin cosina

2026-09-11 • via Nuitee
E
Edward • solo_traveller • us
7
2026-09-08 • via Nuitee
D
Destiny • couple • us
6
It was nice for the short stay. I didn’t like the bathroom at all.
Pros:

The front desk staff were nice.

Cons:

The shower and bathroom need an update. The housekeeping staff need to do better about cleaning the rooms for the next guest.

2026-09-08 • via Nuitee
D
Dorothy • family_with_children • us
9
We really enjoyed our visit
Pros:

Clean
Nice size
Big bathroom
Comfortable bed

Cons:

Small pool for such a large place
One of the staff members was extremely rude while the other girl was extremely helpful. Our 1st night the AC leaked really bad. We got upgraded to a bigger and better room for our 2nd night

2026-09-05 • via Nuitee
Y
Yarden • family_with_children • il
3
Pros:

Regular hotel. Nothing specific

Cons:

We arrived at 10pm. The pullout bed was not made, there were no linens. I had to go down to reception and get the linens and put them on myself. No duvet as well. Only got a lousy microfiber for the pullout bed and was cold all night. The next day I asked for another blanket, they gave me a bed cover.

2026-09-04 • via Nuitee
A
Asia • couple • us
10
2026-09-02 • via Nuitee
W
Wiggins • solo_traveller • us
8
Good location
Pros:

The breakfast accommodation

Cons:

The pool area was dirty the entire stay after informing desk employee. She stated that maintenance was off.😠. Other than that the hotel was good place to stay.

2026-08-30 • via Nuitee
J
Johnny • family_with_children • us
8
2026-08-29 • via Nuitee
M
Mary • solo_traveller • us
9
Pros:

The beds were comfy & clean facilities

Cons:

Difficult to get in & out of the parking lot

2026-08-23 • via Nuitee