Comfort Suites Charleston West Ashley

Hotels
•
Comfort Suites
8.8 (1365 reviews)
2080 Savannah Highway , Charleston , us
+18439741379

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Location convenience
Clean rooms
Cons:
Noise from the outside
Minor cleanliness issues
Limited breakfast options

Categories

Cleanliness
8.76
Some reviews indicated issues with cleanliness, such as mold in the bathtub and a tired facility.
Service
9.23
Several reviews highlighted the friendly and helpful staff, indicating a strong service experience.
Location
8.77
Location was often mentioned as convenient, though some noted noise from traffic nearby.
Room Quality
8.72
Rooms matched expectations in size and comfort, though some noted noise issues.
Amenities
8.75
Breakfast was generally described as adequate but not excellent; overall amenities satisfactory.
Value for Money
8.71
The hotel provided good value relative to the experience and pricing.
Food and Beverage
8.76
Breakfast options were appreciated, though some items like eggs could be better.
Overall Experience
8.73
The overall experience was positive, with minor issues noted but a strong likelihood of return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 18:32

Property Description

Modern Amenities
Comfort Suites Charleston West Ashley boasts modern rooms equipped with convenient amenities like a microwave and refrigerator. The spacious suites also feature a flat-screen cable TV, in-room safe, and coffee maker for a comfortable stay.

Convenient Facilities
Guests can enjoy the indoor pool, free WiFi, gym access, and business center at Comfort Suites West of the Ashley. Additionally, a continental breakfast is offered daily, and a 24-hour convenience store provides snacks for anytime cravings.

Nearby Attractions
Conveniently located just 10 minutes from Charles Towne Landing, this hotel is a short drive away from Historic Charleston, the South Carolina Aquarium, Middleton Place historic plantation, and the Medical University of South Carolina. Experience comfort and convenience at Comfort Suites Charleston West Ashley.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHS

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.8
Based on 1365 reviews
Cleanliness: 8.76
Service: 9.23
Location: 8.77
Room Quality: 8.72
Amenities: 8.75
Value for Money: 8.71
Food and Beverage: 8.76
Overall Experience: 8.73
A
Arester • couple • us
9
Great place, good value, clean and comfortable. Would stay there again.
Pros:

Located a couple of miles from downtown and easy access to major highways.

2026-07-04 • via Nuitee
D
Davonda • family_with_children • us
8
Good
Pros:

Breakfast was good

Cons:

Everything was good

2026-07-03 • via Nuitee
U
unclegroucho • family_with_children • us
5
Better than sleeping outside, but only just.
Pros:

Ease of check in and check out was nice. The few staff interactions I had during the day were pleasant. The location is good for shopping and dining with a lot of variety in the immediate area. Onsite laundry took tap to pay which was nice when we had beach stuff to wash.

Cons:

Take a seat, this is going to take a while. Rooms were noisy. Situated by a highway, we could hear cars and motorcycles day and night. Soundproofing in the room was minimal. We could hear guests in the other room and hallway all night. The elevator made a doorbell noise every time it was summoned and when you’re across from the elevator, that becomes annoying, especially at night. Beds were old and creaky. Rooms had been cleaned but still found hair, debris, and worse in the bathroom. Fixtures were old and outdated. Biggest problem was on the last night when the room opposite ours failed to control their children for several hours and how my attempts to resolve it were met. Seriously, it sounded like a daycare from 4 PM to after midnight. I called the front desk to report it after 11 PM and twice I was placed on hold by the staff on duty and twice it hung up on me. My wife had to go downstairs with a recording of the noise from our room and it was met with something between disbelief and indifference. My daughter had to knock on their door to ask the people inside to be quiet, but we have no idea if the property ever took action as we still heard the room across the hall before we had to get up for our 3:30 AM check in at the airport. I also left a voicemail with the manager during the noise issue. Granted, that was early on a Sunday morning, but three business days later, I’ve not had a callback at all regarding being hung up on twice in the middle of the night. Guess it was a good thing it wasn’t an emergency. Honestly do not know how this place is rated so highly on Booking. I won’t be staying here nor any other branch of Comfort Suites again.

2026-07-02 • via Nuitee
C
Carol • solo_traveller • us
10
2026-07-02 • via Nuitee
S
Shander • family_with_children • us
10
When we arrived our room was ready the staff so so sweet .Breakfast was hot and delicious,
Pros:

The staff was awesome they so friendly and remarkable

Cons:

It’s nothing to complain about

2026-07-01 • via Nuitee
C
Chelsea • couple • us
7
2026-06-30 • via Nuitee
A
Amy • couple • us
9
Pros:

Clean
Good location

Cons:

Breakfast was only ok. Nothing spectacular.

2026-06-29 • via Nuitee
E
Ericka • family_with_children • us
10
The staff was AMAZING. I have stayed at a lot of hotels but they were the kindest staff the whole time that I have ever
Pros:

Very convenient location to everything.

2026-06-29 • via Nuitee
A
Angela • solo_traveller • us
8
Pros:

Location, staff and breakfast

Cons:

The sofa was stained,and left over food was in the refrigerator.

2026-06-28 • via Nuitee
J
Julie • extended_group • us
9
Exceeded our expectations!
Pros:

Very spacious room with extra amenities such as a full size fridge and a range.

Cons:

N/A

2026-06-27 • via Nuitee
D
demissie • family_with_children • us
7
2026-06-27 • via Nuitee
R
Roger • family_with_children • us
2
Didn’t like this hotel
Pros:

Nothing

Cons:

Pull out sofa smelled like pee. Had to walk down to front desk to get towels toilet paper and bedding for pull out sofa. No maid service while you are there. Pool was closed half of our stay.

2026-06-25 • via Nuitee
J
Janice • couple • us
10
Pros:

Easy access-great breakfast-great front end staff!!

2026-06-24 • via Nuitee
S
Samuel • couple • us
2
Pros:

Location

Cons:

Bed bugs

2026-06-24 • via Nuitee
E
Emily • family_with_children • us
10
Pros:

My dad loved the breakfast and I enjoyed using the fitness room! We loved our stay! This is my 5th time staying here and fill continue to use this location!

2026-06-24 • via Nuitee
D
Davice • family_with_children • us
7
Pros:

Great location

Cons:

Did not like the breakfast

2026-06-21 • via Nuitee
A
April • family_with_children • us
10
It was perfect for what we needed and the indoor pool made it even better.
Pros:

Indoor pool was perfect temp and kids and adults in our group loved it. Breakfast was pretty good and supplied our needs and saved us from having to pay to eat out.

Cons:

Everytime we tried the door key we would have to go back downstairs to use it reprogrammed. We heard others say the same thing.

2026-06-17 • via Nuitee
A
Angela • couple • us
9
2026-06-15 • via Nuitee
P
Planner1 • Couples • Doylestown, Pennsylvania
6
Disappointing
Pros:

First time we stayed at Comfort Suites but it may be the last if this was representative of that brand. HVAC blew cold air onto the bed all night. It was loud & even on fan it sounded like water was sloshing around. My engineer husband reported it to the maintenance man as a possible clogged drain & he said it is supposed to have water in it! Small microwave, mini fridge without a freezer compartment. We brought cold & frozen food with us & housekeeping apparently turns the fridge off between guests so it took several hours to cool enough to put our food in. Breakfast was the same thing all 4 days with limited non-meat options & grits but no oatmeal packets for us Northerners. Only diet yogurt, no regular. "Hot" water for tea was tepid. On a positive note, breakfast staff was very patient with the busload of middle school kids on a class trip. Front desk staff was pleasant & helpful, except for the poor woman with a bad cold & cough who really should have stayed home or worn a mask. The room was clean. Price was cheaper than staying in Downtown Charleston but busy roads all around- no place to take a walk. Shopping was a short drive away.

2026-06-14 • via Tripadvisor
P
Paula • couple • us
10
Pros:

Beautiful rooms, well kept lobby and breakfast area. Breakfast had a lot of choices.

2026-06-13 • via Nuitee