Grand Park Otaru

Hotels
•
Park Hotel Group
8.2 (915 reviews)
Chikko 11-3 , Otaru , jp

listing image 1
Show all photos
Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Clean and spacious rooms
Delicious breakfast
Helpful staff
Cons:
Limited amenities
Cold water issues in the bathroom
Accessibility to transport limited at night

Categories

Cleanliness
8.21
Guests appreciated the cleanliness and upkeep of the hotel.
Service
8.48
The staff were described as genuinely respectful and eager to help.
Location
8.42
Conveniently located next to a large mall and train station access.
Room Quality
7.97
Rooms were noted to be spacious with good views.
Amenities
7.8
Some amenities were lacking, such as water dispensers.
Value for Money
7.96
Considered reasonable pricing for the offered facilities.
Food and Beverage
8.51
Breakfast received positive remarks and food was considered delicious.
Overall Experience
8.28
Overall stay was memorable and beautiful, with minimal complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:11

Property Description

Mountain Views and Luxury Accommodation
Experience the breathtaking beauty of Ishikari Bay and the surrounding mountains from Grand Park Otaru. The luxury hotel offers spacious guest rooms with modern furnishings, ensuring a comfortable and relaxing stay.

Convenient Location for Shopping and Sightseeing
Located adjacent to Wing Bay Otaru, one of Hokkaido's largest shopping malls, Grand Park Otaru is the perfect base for indulging in retail therapy and exploring local attractions. With easy access to Otaru-Chikkō Station, guests can enjoy seasonal activities like skiing and cruising.

Culinary Delights and Amenities
Indulge in the best of Otaru's cuisine at the hotel's specialty restaurants and bar. Additionally, guests can take advantage of laundry services, dry cleaning facilities, and on-site gift shops for souvenirs.

Book your stay at Grand Park Otaru now and immerse yourself in luxury and convenience amidst the natural beauty of Otaru.

Important information:

Full payment is required at check-in.

Rates differ according to the number of guests. Please indicate the correct number of guests staying at the time of booking.

Please note that the hotel will undergo the replacement works of the main entrance automatic door on the first floor on the following dates: 28 February 2024 - 27 April 2024. During this period, guests may experience some noise. For further information, please contact the hotel directly.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CTS

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs JPY 1650 per day.

Location

Guest Reviews

8.2
Based on 915 reviews
Cleanliness: 8.21
Service: 8.48
Location: 8.42
Room Quality: 7.97
Amenities: 7.8
Value for Money: 7.96
Food and Beverage: 8.51
Overall Experience: 8.28
V
Valeria • couple • au
8
Good value for money, great location
Pros:

wonderful ocean view and the marina

2026-05-20 • via Nuitee
R
Ririka • solo_traveller • jp
7
Pros:

部屋内の清潔感、ウイングベイからの利便性も非常によく、スタッフの方々も親切で良かったです

Cons:

チェックイン時、駐車場の使用の有無は聞かれ他にもかかわらず、駐車券については何も言われず不思議に思ってしましたが出る時に案の定引っかかりました。
「研修中」と書かれていたので、恐くたまたまかなとは思うのですが、気をつけてくださると完璧かなと思います。

又、シャワーがちょっと扱いにくかったです。ミリ単位で温度が大きく変わるので調節が難しかったのと、途中で止めることができなかったのでとても時間がかかってしまいました

2026-05-19 • via Nuitee
H
Hong Min • solo_traveller • tw
9
2026-05-19 • via Nuitee
吉田 • couple • jp
10
Pros:

海側に宿泊しましたが、朝陽がとても綺麗に見えて🤩気持ちの良い朝を迎える事ができました。

Cons:

喫煙所が館内にない事

駐車場がわかりづらかった

2026-05-19 • via Nuitee
Y
Yuko • solo_traveller • jp
7
2026-05-18 • via Nuitee
Y
YUKA • solo_traveller • jp
10
眺めも良く、よく眠れて体を休めることができた
Pros:

部屋が広くて快適だった

Cons:

特にない

2026-05-18 • via Nuitee
Y
YAYOI • couple • jp
5
2026-05-17 • via Nuitee
G
George • couple • us
8
Highly recommend staying at the Grand Park Otaru Hotel
Pros:

We have used Grand Park Otaru Hotel on 4 or 5 previous occasions so we know it well. The size of the room, the view, the close proximity to shopping and restaurants and the helpfulness of the hotel staff have always been factors that keep us returning to this property.
Some of the other hotels we stayed have cut down their services such as daily room cleaning but Grand Park Otaru has tried to maintain their services and its very much appreciated.
We always make it a point to end our trip at Otaru as the Rapid Airport train to Chitose Airport starts from Otaru and by boarding our transit train here, the trains are empty and easily accessible from Otaruchikko station.

Cons:

Perhaps it is due to the economy in Japan, we noticed that a few of the shops are now shuttered and the Aeon Mall is not the same as during the pre covid period. Some of the restaurants that we frequented before are no longer there.

2026-05-16 • via Nuitee
H
Hisao • couple • jp
8
2026-05-16 • via Nuitee
L
Lazzathelad • NONE • Hong Kong
10
You get what you paid for, good service, spacious room with nice ocean view
Pros:

Overall is good experience, good location, convenient to buy stuffs where Aeon is located downstairs with shops like Daiso. 2 points would suggest to improve, parking seems a bit expensive consider I have already beared the room charge, including tax was almost 2000yen per night. There are plenty of space in the car park and the hotel should consider free of charge for the customers who stay in the hotel. The other important point is the room temperature as there is no air conditioning in my room at least during the 3 nights i stayed. There is no heat or cold air conditioning function in the room but only fan. Hard to get a nice sleep with this temperature condition and it is hard to imagine what is like in real summer time.

2026-05-15 • via Tripadvisor
C
Chun Wai Larry • solo_traveller • hk
9
Above average with the price you paid for.
Pros:

Good view, good location, spacious room

Cons:

Parking should be free of charge for customers who stay in the hotel or at least have some discount.
There is no air conditioning in the room which makes the room not too comfortable and hard to sleep well.

2026-05-15 • via Nuitee
Y
YASUHIRO • solo_traveller • jp
8
2026-05-12 • via Nuitee
S
SAYA • couple • jp
6
さいこー！
Pros:

マイカル小樽と近くて、動きやすい。部屋が広くて、おしゃれ。夜中にトイレの水が出なくなり，呼ぶとすぐに来てくださり、直してくれたこと

Cons:

お湯の調節が難しい

2026-05-09 • via Nuitee
Y
YUKIKO • couple • jp
7
初めての小樽を楽しめました！
Pros:

海側のお部屋だったので景色がとても良かったです。
お部屋の広さも十分で清潔感もありました。

Cons:

シャワーの温度調節が難しく時間が掛かった点が少し残念でした。

2026-05-09 • via Nuitee
M
Mika • family_with_children • jp
9
快適でした。
2026-05-09 • via Nuitee
Y
YUKO • family_with_children • jp
8
また宿泊したい。
Pros:

スタッフの皆様が親切丁寧な対応でした。

Cons:

無し

2026-05-08 • via Nuitee
T
Takuro • couple • jp
10
上質
Pros:

ヨットハーバーが見渡せる点

Cons:

備え付けの電話の内線が不通だった

2026-05-07 • via Nuitee
Y
YOSHIFUMI • solo_traveller • jp
9
2026-05-06 • via Nuitee
キモト • solo_traveller • jp
10
2026-05-05 • via Nuitee
L
LEI • extended_group • cn
9
2026-05-05 • via Nuitee