Banyan Tree Hangzhou

Hotels
•
Banyan Tree Hotels & Resorts
8.5 (35 reviews)
2 Westbrook Resort, Zijingang Road , Hangzhou , CN

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Beautiful hotel grounds
Spacious luxurious rooms
Cons:
Breakfast options were lacking

Categories

Cleanliness
8.46
Standard quality for this hotel tier.
Service
8.93
Very pleasant staff.
Location
8.97
Beautiful hotel grounds; overall lovely atmosphere.
Room Quality
8.92
Extremely spacious and luxurious rooms.
Amenities
8.45
Standard quality for this hotel tier.
Value for Money
8.41
Standard quality for this hotel tier.
Food and Beverage
7.46
Breakfast options were lacking; fresh vegetables were not replenished.
Overall Experience
8.43
A beautiful stay; just minor issues with breakfast.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-02 09:31

Property Description

Luxurious Accommodations
With 36 suites and 36 villas offering picturesque views, each unit at Banyan Tree Hangzhou is designed for comfort and relaxation. From free internet to plush bathrobes, every detail is tailored to enhance your stay.

Tranquil Spa Retreat
Indulge in rejuvenating treatments at the renowned Banyan Tree Spa, drawing inspiration from ancient Asian traditions. Let the skilled therapists melt away your stress and revitalize your senses in a serene setting.

Culinary Delights
Savor a culinary journey at Baiyun restaurant, featuring classic Hangzhou cuisine, or delight in Southeast Asian and Western dishes at Waterlight Court. Enjoy a blend of flavors while taking in scenic views that complement the exquisite dining experience.

Experience serenity and luxury at Banyan Tree Hangzhou – book your stay now to immerse yourself in a world of tranquility and elegance.

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.

All children under 3 years stay free of charge for children's cots/cribs.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HGH

Location

Guest Reviews

8.5
Based on 35 reviews
Cleanliness: 8.46
Service: 8.93
Location: 8.97
Room Quality: 8.92
Amenities: 8.45
Value for Money: 8.41
Food and Beverage: 7.46
Overall Experience: 8.43
N
Naif • couple • qa
8
2026-09-14 • via Nuitee
D
Diana • family_with_children • au
10
Luxe setting , amenities and service
Pros:

This hotel is luxe from begining to end. The attention to detail is divine. We had a beautiful suite. We took advantage of the free activities including a cooking class and a photo opportunity for one of us to dress in traditional Hanfu - fabulous experience. We went to the Hangzhou West lake Water show - amazing !

2026-09-11 • via Nuitee
L
lauranie • family_with_children • ch
2
Pros:

l hotel m a vendu un guide qui n en etait pas un...rien d un 5 étoiles....service pitoyable eviter banyan tree en chine a tt prix!!!

2026-06-03 • via Nuitee
以婕 • solo_traveller • tw
9
2026-05-21 • via Nuitee
S
shunmuga • extended_group • ae
10
2026-03-07 • via Nuitee
Ольга • family_with_children • ru
10
Pros:

Отель-открытка) очень красиво на территории отеля, она небольшая , но очень милая. Просто шикарнейшие номера! Огромные, кровать на которой можно спать впятером. Очень красиво 😍 жалко остановились не надолго. Вот завтраки не зашли. Вроде набор продуктов как и в других отелях, но что-то не то. Например когда мы были на завтраке свежие овощи закончились и их так и не принесли.
Очень приятный персонал

Cons:

Такого нет

2026-02-11 • via Nuitee
A
Annie • young couple • hk
6
Pleasant
Pros:

Some staff members were really good. Those at the restaurant were quite inexperience.

Cons:

The hotel needs a face lift on its décor and furniture.

2024-11-03 • via Nuitee
K
Kamwai • solo traveller • au
7
Nice staff, good food, but the room is old and cold
Pros:

Traditional Chinese building, quite

Cons:

Old, need to refurbish. Feeling of sleeping in a street, not in a closed room. Aircorn is not effective, felt cold all the night

2024-10-27 • via Nuitee
N
Nebojsa • young couple • rs
8
Very good
2024-05-27 • via Nuitee
B
Bruno • family with young children • id
10
Exceptional
Pros:

The staff name Viola is super good and friendly , nicest staff i have ever met !!!

2024-05-10 • via Nuitee
J
Jenny • family with young children • my
7
Good
Pros:

love the greens , the room is big and comfortable

Cons:

limited facilities, not enough restaurants and food offer. SPA is average

2024-05-04 • via Nuitee
A
Abdulaziz • with friends • sa
9
Superb
2024-01-06 • via Nuitee
M
Mimi • family with young children • sg
8
Very good
Pros:

The room is huge and very resort type, feel very relax and comfort staying there.

Cons:

The location is not so convenient to wet land.

2024-01-03 • via Nuitee
A
Alvin • family with young children • hk
9
A calssical hotel and restore that gives you a life time experience
Pros:

The room is beautiful and very spacious. The service of the staff is very good and up to a professional standard.

Cons:

Nothing can be mentioned.

2023-12-20 • via Nuitee
E
Ed • young couple • th
8
Very good
2023-11-09 • via Nuitee
C
Cc • review category business travellers • ie
7
Good
2023-11-02 • via Nuitee
J
Juan • review category business travellers • cn
8
Very good
Pros:

Atmosphere is great.
Decoration too.
Breakfast is not too bad.

Cons:

Expected to be fresh orange juice at breakfast in this level of Hotel.
The room I expected to be bigger; for that price expected the private pool...
The check-in is a bit slow.

2023-11-02 • via Nuitee
V
Verified traveler
10
Pros:

酒店周邊環境優美，服務人員非常細心十分推薦入住

2019-05-27 • via Nuitee
H
HSUAN JUNG
10
Pros:

飯店服務很好，環境優美，距離西溪溼地很近，飯店也有接送服務很方便。

2019-03-13 • via Nuitee
P
PD
4
Pros:

Nice surroundings but the villa is very cold in winter.

We stayed a night in the winter. The villa was extremely cold. We called the front desk; a technician came to check and admit AC is not strong enough and would get a heater for us. But the heater never came and we had to call front desk again for a quilt. Avoid the villas in winters.

2019-01-07 • via Nuitee