Hotel Crocus

Hotels
8.9 (1600 reviews)
Chałubińskiego 40 , Zakopane , pl

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Swimming pool
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Great service
Excellent breakfasts
Clean facilities
Good location
Cons:
Paid parking
High room temperature issues
Inconsistent sauna temperatures

Categories

Cleanliness
8.79
Multiple mentions of cleanliness and high-quality wellness facilities contribute positively.
Service
9.26
Outstanding staff and service mentioned in multiple reviews.
Location
9.3
Great location with accessibility to popular spots confirmed by guests.
Room Quality
8.75
Rooms are generally clean and well-maintained, though temperature control issues were noted.
Amenities
8.78
Good amenities like pool and sauna, but concerns about water temperature.
Value for Money
8.24
Concerns over parking fees for service level; overall decent value but some amenities extra.
Food and Beverage
9.29
Breakfasts praised for variety and quality, with special attention to dietary needs.
Overall Experience
8.76
Guests expressed overall satisfaction with their stay despite minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 16:19

Property Description

Luxurious Spa and Wellness Center
Indulge in relaxation at our spa and wellness center, complete with a swimming pool, sauna, hot tub, and steam bath.

Elegant Rooms with Mountain Views
Enjoy our spacious and elegant rooms featuring satellite TV, free Wi-Fi, and comfortable seating areas. Some rooms even offer balconies with stunning views of the Tatra Mountains.

Gourmet Dining and Serene Surroundings
Savor fusion cuisine and traditional Polish dishes at our restaurant, and start your day with a delicious buffet breakfast. Unwind in our spacious garden with a terrace, surrounded by the beauty of the Tatra National Park.

Experience luxury and tranquility at Crocus Hotel. Book your stay now for an unforgettable getaway.

Important information:

When traveling with pets, please note that an extra charge of 80 per pet, per night applies.
For sanitary reasons, it is strictly forbidden to bring animals to the restaurant, spa and playground for children (with the exception of guide dogs) on the premises of the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KRK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs PLN 50 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 12 years old stay for 140 zł per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for 180 zł per person per night when using an existing bed.
    Children from 4 years old to 12 years old stay for 140 zł per person per night when using an available extra bed.
    Children from 13 years old to 17 years old stay for 180 zł per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 1600 reviews
Cleanliness: 8.79
Service: 9.26
Location: 9.3
Room Quality: 8.75
Amenities: 8.78
Value for Money: 8.24
Food and Beverage: 9.29
Overall Experience: 8.76
P
Péter • couple • hu
9
csodálatos
Pros:

Nagyon tetszett a patak csobogása a szálloda területén.

Cons:

Parkolás kicsit kényelmetlen volt és a sorompó helyes rövid használatára vonatkozó útmutatás hiánya.

2026-06-17 • via Nuitee
J
Joanna • couple • pl
9
Polecam na miły pobyt w zakopanym
Pros:

Dostępność jacuzzi i saun

Cons:

Wszystko było ok.

2026-06-16 • via Nuitee
S
Serwotka-Majewicz • extended_group • pl
10
Pros:

śniadania bardzo dobre i rożnorodne , kuchnia hotelowa do polecenia

Cons:

nic

2026-06-15 • via Nuitee
M
Maryia • solo_traveller • pl
8
The hotel is generally good, but there are some things to note
Pros:

Convenient location if you want to hike in the mountains, clean pool, massage available right at the hotel.

Cons:

The hotel isn't new, so there's a lot of dust and stale air in the room. There's mold in the shower, and the noise from the hallway is clearly audible in the room, so getting a good night's sleep in the morning isn't an option.

2026-06-15 • via Nuitee
I
isabelle Pasquet • solo_traveller • fr
9
2026-06-15 • via Nuitee
D
Dzianis • couple • pl
10
2026-06-14 • via Nuitee
D
Denisa • couple • sk
4
Uz sa sem urcite nevrátime.
Pros:

Zaujimava vstupná hala. Welnes maličký ale postačujúci. Ranajky priemerne. Ak porovnávam ine 4*hotely v Polsku.

Cons:

Otrasne matrace-mäkké, oddeľovali sa nam postele aj ked sme chceli double. Dostali sme twin. Ale na 1 noc sme to neriešili. Príšerne neforemne vankúše. - potrebuju rozhodne vymeniť. Tenučké paplony. Bez deky. Chladno v izbe. Len poľské TV stanice.

2026-06-12 • via Nuitee
P
Piotr • couple • gb
10
2026-06-09 • via Nuitee
H
Hubert • solo_traveller • de
10
Pros:

Alles.

Cons:

Nichts

2026-06-08 • via Nuitee
P
Péter • solo_traveller • hu
10
Pros:

Gluten-free catering, location, kids play area

Cons:

Poor amenities in the bathroom

2026-06-08 • via Nuitee
S
Suzanne • couple • gb
10
2026-06-06 • via Nuitee
M
mmarcelkk • solo_traveller • pl
9
2026-06-05 • via Nuitee
J
Jarosław • solo_traveller • pl
10
Tygodniowy pobyt szkoleniowy
Pros:

Lokalizacja, czystość , jedzenie w hotelowej restauracji

2026-06-03 • via Nuitee
K
Karolina • extended_group • lt
10
2026-06-01 • via Nuitee
N
Norbert • solo_traveller • sk
7
2026-06-01 • via Nuitee
D
Dariusz • couple • pl
9
2026-06-01 • via Nuitee
B
Bartosz007 • couple • pl
8
2026-06-01 • via Nuitee
A
Anna • solo_traveller • pl
10
2026-05-31 • via Nuitee
B
Bartosz • family_with_children • pl
10
Mój pobyt, był szybki i spontaniczny, jakość hotelu mnie zaskoczyła bardzo pozytywnie.
Pros:

Super jakość do ceny. Komfortowo, czysto, basen, jacuzzi, sauna, pokój, miejsce, szum potoku!

Cons:

Nie znalazłem czegoś takiego

2026-05-31 • via Nuitee
I
iwona • couple • pl
10
Wspaniały!
Pros:

Wspaniałe miejsce, personel i jedzenie!

2026-05-29 • via Nuitee