Hotel Riu Tikida Palmeraie - All Inclusive

We came here around 10 years ago and absolutely loved it, so we were really looking forward to returning. Unfortunately, this time it didn’t meet the same standards we remembered.

The hotel feels very outdated and could definitely be cleaner. There was also an unpleasant smell of sewage, which was particularly noticeable in some areas. The toilets in the lobby were not clean, and most of the flushes were broken, which really needs addressing.

The entertainment team was also disappointing. We found them to be quite lazy and, at times, more interested in interacting with each other than engaging with the guests. That said, all the other staff we encountered were lovely, friendly and helpful.

The food was another let-down. It was very repetitive and, unfortunately, the quality felt below the standard we expected.

It’s a real shame, as we had such wonderful memories from our previous visit 10 years ago. We really wanted to love it as much as we did back then, but sadly, this visit fell short of our expectations.

We’d had the luck that our son had stayed at the hotel a few years ago so we had some background to utilise. What he didn’t say was it wasn’t just hot, it was 44 degrees every day, only dipping under 40 degrees at night time. The hotel is about a 25 minute drive from Marrakech airport and again we were lucky in that there was us and another couple to book in and not a coach load.
First impressions were good, even though our rooms weren’t ready we used the bar until they were. A quirk of a few hotels we’ve been too recently is that the bar area is quite dark whilst reception is bathed in light.
Once we got our rooms which the porter had driven us too with the luggage (he expected a tip but we hadnt used the ATM in reception to get currency the dram then so we went and found him the next day.)
There are 4 meal times. (You can also book once a stay, for Moroccan food, which was beautiful and Italian which was poor.) there is something for everyone at meal times. We tried a few Moroccan style food and they are tasty. It’s down to personal taste, If you want chips and dippers then that’s fine too. We found out as we went along that you can pick early or later times to suit your plans.
As per the standing joke you weren’t meant to put down towels on sunbeds. This rule was ignored and even when busy and not going down early you could find some beds.
Drinks are available in the reception and poolside bar until midnight.
There is also Zumba and Aquaaerobics in the main pool. There’s also a toilet block nearby.
There’s also a spa, indoor pool and Childs pool. There is an entertainment board but all that seemed to happen in the designated room was music to get the children running around.
There were a few room niggles, the toilet flush mechanism was half broken, the bed for us wasn’t used to the firmness, the mirror is old in the bathroom and the sink is crazy cracked. There’s was a spider and general dirt at the side of the setee. Apart from this the room is fine and the maid came everyday. There’s plenty of space, big bottles of warmer, small fridge, tv, phone and 4 usb charger points.theres also a shaded outside patio with 2 chairs and a table. There’s also the chatter of crickets, North African toads and birds at nightime. If like me you are afraid of cockroaches, there was only 6 and 2 of them where were swimming in the toilet bowl much to my shock.
Then to nighttimes and we were happy to sit in the reception/bar area playing games, cards, talking and making up quizzes.
This leads me to mention the staff, specifically the restaurants and bar. They were so friendly, waiter service and they knew the rounds of drink after your first time. They were so warm and friendly that even my mr grumpy photo hating husband asked for a selfie with one of the staff, wish I’d got his name. The shot of gin wasn’t large and the topped up soda was at different levels during the night. The local lager is quite weak but drinkable.

We stayed at Riu Tikida Palmeraie Marrakech and unfortunately had a very disappointing experience.

The hotel did not meet the standards we expected from a RIU all-inclusive resort. There were several maintenance and cleanliness issues, including broken stairs, a dirty swimming pool, poor room cleaning, uncomfortable beds, and a minibar that was never refilled. We also noticed loose electrical cables and lighting around the pool, which raised serious safety concerns.

Service was below expectations. We had to carry our own luggage to our rooms, and there was no shop where guests could buy drinks or snacks—only souvenirs. To get a sunbed by the pool, guests had to wake up before 6:00 AM, which is unacceptable for a relaxing all-inclusive holiday.

We reported these issues three times during our stay, but very little was done to improve the situation.

Sadly, this was one of the most disappointing holidays we have experienced, and based on our stay, we cannot recommend this hotel.

We’ve returned a few weeks ago from an amazing holiday and honestly, we couldn’t have asked for a better experience! From start to finish, everything was incredible and we had the most unforgettable time.

The hotel was beautiful, the staff were so friendly and welcoming, and there was always something to enjoy. The food, atmosphere and overall service were fantastic, and we felt completely relaxed from the moment we arrived.

We enjoyed the holiday so much that we actually ended up extending our stay by two days — which probably says everything! 😂 We simply weren’t ready to come home.

This was genuinely one of the best holidays we’ve ever had, and we’re already looking forward to going back in October. We made some amazing memories and would 100% recommend it to anyone looking for a fantastic holiday.

Thank you to everyone who made our stay so special. ❤️☀️✈️

This is the 5th RIU All-Inclusive I’ve stayed at so I feel I can make a fair comparison.

The resort looks the part and the reception, pool area, grounds etc are gorgeous. Hearing the frogs and crickets at night is a special experience.

We loved the location (quiet and easy to get to the city), our adjoining rooms (perfect with teenagers) and found the food to be varied and of good quality. The Moroccan restaurant was excellent.

The staff are friendly and helpful and we found the resort and our rooms to be clean and well-maintained except for our bathrooms which need a revamp; broken fixtures and a little shabby.

The sunbeds by the pool are reserved by the usual selfish a’holes who leave their towels there early but don’t arrive until mid-afternoon. If you find the pool guy, they’ll help find you beds and umbrellas where they can. You will need an umbrella as it’s very hot indeed!

The two things we weren’t impressed with were the drinks and the evening entertainment. It’s very lowkey and nowhere near as good as other RIU hotels. This leads to a lack of atmosphere. In our experience some of the soft drinks were either watered down or had too much water in the mix. As for the alcohol, the beer and wine were ok. The other alcoholic drinks had very little alcohol in them.

Other little gripes were despite booking directly with RIU and using points to book a late check out, this wasn’t available. The shop could also be a lot better in terms of snacks and opening hours.

Overall, we would return if we wanted a quiet break but there are much better RIUs in a similar price range.

Do visit the city. We didn’t fancy the free bus and paid 200 D for a return taxi which we found to be great value. We hired it off the rank outside the hotel.

There isn't anything in walking distance but there are always taxis outside and a free bus.
The atmosphere is lovely with birds,crickets and frogs. There were loads of bees but they weren't aggressive at all.
The rooms are big and a bit disappointing. We had 2 adults and a teenager but there was a sofa bed that wasnt wasn't the most comfortable and used up a lot of space. Our second room of 2 adults had the same sofa bed but as it wasnt in use the room was spacious and comfortable.
Cleaners came daily and were friendly. Yet the maintaince was disappointing. Phone didn't work as the socket was dangling out of the wall. Once fixed the reciever still didn't work.
The resort is huge. With a good 10 minute walk to the room, so not ideal for those with mobility issues as its quite a hike.
Food was great and staff couldn't do enough for you.
Only bug bare is sun bed hoggers as at 9am there were none available and a lot of people didnt use their bed till the afternoon but this happens in a lot of resorts.

So maintaince is an issue, as is the distance but I would visit again and it was good value for money.

We have just returned from a great stay at the RIU Tikida Palmeraie, and this was mainly down to the staff who made it extra special.

From the moment we arrived, every member of staff made us feel so welcome. The hotel is beautiful, clean and well maintained. The food was varied and plentiful, the pool was lovely and chilled, and there was always something to do thanks to the entertainment team.

The biggest highlight of our stay was the exceptional service from the La Trattoria restaurant staff. A huge thank you to Mohamed (Chef de Secteur), Ouidad, Abdellatif, and Abdellah (Maître d’hôtel). Every single meal, breakfast, lunch and dinner was made even more enjoyable because of how friendly, attentive and genuinely hospitable they were. They always greeted us with a smile, remembered us each day, and took the time to ask how we were enjoying our holiday. Nothing was ever too much trouble, and they truly made us feel like valued guests rather than just another room number.

In particular, Mohamed (Chef de Secteur in La Trattoria restaurant) went above and beyond when he found out we were celebrating my mum’s birthday. He helped organise a wonderful birthday dinner table with a special bottle of bubbly and a delicious cake lit with candles, and the team sang happy birthday. He made sure she felt incredibly special. It was such a thoughtful gesture that meant so much to us, and it turned a lovely evening into a memory we’ll never forget. Throughout the rest of our stay, he continued to recognise us, stop for a chat, check we were having a great time, and always greeted us with warmth and kindness.

It’s the people that make a holiday truly memorable, and the staff at this hotel are a credit to RIU. Their genuine care, professionalism and friendliness made all the difference, and we left feeling like we’d made friends rather than simply stayed at a hotel.

Thank you to everyone at RIU Tikida Palmeraie for giving us such a wonderful holiday. We will be recommending this hotel to family and friends just for the reason of the lovely staff!

L hôtel est un sans faute : des jardins magnifiques, des chambres spacieuses et impeccables, une restauratipn très bonne et variée avec un personnel dans la très grande majorité (serveurs, femmes de ménage, receptionnistes, jardiniers) au top et toujours avec le sourire, un service de navettes pour aller dans la médina.

La bouffe et le personnel du restaurant.
La grande piscine était agréable.

Personnel sympa

Le personnel, et les espace verts ainsi que la piscine sont biens

Love this hotel. Would definitely come back.

The best bits.
The food- Absolutely delicious. We’ve stayed at many 4&5 star all inclusive hotels but the food here has been our favourite. Especially the Moroccan options.
The evening restaurant- The service is excellent. Cheerful, helpful and very professional. The decor feels very clean, modern and classy. Dress is casual, some people in shorts and T shirts, some in dresses and heels, both ok.
The entertainment team- A great asset to this hotel. So happy, full of energy and not pushy at all when you don’t want to be involved. I especially liked that they made a real effort with teenagers. We have 2 teens who are rather shy and wouldn’t usually get involved but they made them feel comfortable enough to get involved in activities around the pool.
Reception- Really helpful and made us feel welcome on arrival, nice to be greeted with a friendly smile. Helpful advice when booking the free shuttle to and from the main town.
Bar staff- Like the common theme above, mostly cheerful & professional. Amazing service all around. ( I have made a comment that may feel a little contradictory further down but over-all great service)
The rooms- very clean and comfortable. The beds were super comfortable. No noise at night so feeling well rested. Shower gel in shower. Tea and coffee making facilities but the coffee at the bar is so good we rarely used in room.
Alcohol- The single only down side I can think of. They don’t like to pour full alcohol measures here. You can ask for more but occasionally you get a funny look or almost a huff; feeling a little awkward. The white wine and beer are good. The best cocktails for me has to be pina coladas and sangria here.
The evening entertainment- we never really bothered with. We preferred to stay in the lounge playing cards and chess so difficult to comment on that. Perhaps if it were amazing we would’ve caught on and made a point of going but we never got that impression.
Spa- My husband had a treatment, involving exfoliation, steam, clay and massage. He said it was amazing and reasonably priced.

This has to be one of the best hotels we have ever stayed in combining all the different areas I have mentioned above. The outstanding service and food really stand out here with the free shuttle service being a nice touch.

There are plenty of sunbeds. We got around the pool around 9am every morning and always sunbeds. We’re a family of 5. The grounds are very well kept too.