Sapporo Excel Hotel Tokyu

Hotels
8.5 (667 reviews)
Chuo-ku Minami 8-jo Nishi 5-420 , Sapporo , jp

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Children allowed

Facilities

Free beach shuttle
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Comfortable rooms
Friendly service
Good breakfast
Value for money
Cons:
Cleanliness issues
Location slightly away from center

Categories

Cleanliness
7.58
Several reviews mentioned cleanliness issues, including a dirty sink.
Service
9.05
The service was frequently praised for politeness and responsiveness.
Location
8.59
The location was decent, with some reviews mentioning it's slightly away from the bustling area.
Room Quality
8.54
Rooms were generally noted as clean, spacious, and comfortable.
Amenities
8.07
Amenities were mentioned positively, though some guests noted missing items.
Value for Money
9.03
Many guests expressed satisfaction with the value they received.
Food and Beverage
8.58
Breakfast received positive remarks for variety and taste.
Overall Experience
8.55
Most guests expressed a likelihood to return and overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:55

Property Description

Convenient Location
Situated just minutes away from Nakajima Koen and Susukino Stations, Sapporo Excel Hotel Tokyu offers easy access to key transportation hubs, making it a perfect choice for travelers looking to explore the city hassle-free.

Modern Amenities
Enjoy the comfort of well-equipped rooms featuring free Wi-Fi, private bathrooms, and essential amenities like cable TV and a refrigerator. The hotel's skier’s locker room and vending machines add convenience to your stay.

Culinary Delights
Indulge in a blend of Western and Japanese cuisines at the hotel's restaurants, complemented by a cozy ambiance at the Maple Bar. With a tour to Moiwa Mountain and Nakajima Park just steps away, your stay promises both relaxation and adventure.

Book your stay at Sapporo Excel Hotel Tokyu now for a memorable experience!

Important information:

Please note that the property offers breakfast buffets. Depending on the circumstances, the property may serve a set breakfast meal alternatively.

The free shuttle is available to/from JR Sapporo Train Station at regular times. The shuttles are available on a first-come, first-served basis. Please contact the property for departure times.

Notice of power outage work (daytime) and request for cooperation
Please note that we will carry out inspection work according to the following points due to maintenance and inspection work,
[Work date] November 14, 2022 (Monday)
[Power outage time] From 11:30 a.m. to 3:00 p.m.
[Details of power outage] All electrical connections in the guest room cannot be used. *Customers using electrical products (computers, etc.) are asked to unplug them from the outlet during the above hours. The temperature in the room cannot be adjusted. Hot water supply facility cannot be used. (There is no hot water)
[Elevator suspension] *Operating hours are subject to change depending on the situation.
・It cannot be used from around 11:30 am to around 11:40 am.
・Cannot be used from 12:30pm to 3:00pm.
*Commercial elevators are available from around 2:30pm to around 3:00pm, so please inquire at the front desk.
[Information on other service systems]
・Pay broadcasting will end around 11:00 am. (It will be broadcast normally from around 15:00 pm)
・Vending machines and ice machines cannot be used from 11:30 a.m. to 3:00 p.m.
・Tower parking cannot be used from 12:30 am to 2:30 pm. *Customers planning to depart during the above times are kindly requested to use the outside parking space.
・You can use the room phone as usual.

Please note that restaurant Lavre and Japanese restaurant Karamatsu will be closed for lunch from 11:30 a.m. to 3:00 p.m.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CTS

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs JPY 1500 per day.

Location

Guest Reviews

8.5
Based on 667 reviews
Cleanliness: 7.58
Service: 9.05
Location: 8.59
Room Quality: 8.54
Amenities: 8.07
Value for Money: 9.03
Food and Beverage: 8.58
Overall Experience: 8.55
Y
YUUKI • solo_traveller • jp
6
2026-05-30 • via Nuitee
H
hiroshi • solo_traveller • jp
10
2026-05-30 • via Nuitee
T
tsu yu • extended_group • tw
10
2026-05-29 • via Nuitee
Y
yasuo • solo_traveller • jp
7
Pros:

スタッフの対応が良かった。

2026-05-29 • via Nuitee
神谷 • solo_traveller • jp
10
最高なホテル
Pros:

お部屋も綺麗し、朝食も最高のバイキングでした。

Cons:

まったくありません

2026-05-29 • via Nuitee
L
Lei • solo_traveller • nz
7
Value for money but the reception is not standard.
Pros:

Close to subway, clean and the breakfast buffet is great.

Cons:

The reception is not so friendly. The first day, I thought it was the young team’s problem as there English is not so good and shy. But the second time when I stay there, their mid age staff and looks like manger or supervisors are chatting not welcoming customers and try not to eye contact with you so they don’t need to serve you. It’s really a big problem for this hotel. I feel like it’s not in Japan and the reception atmosphere is so different with their breakfast buffet. The buffet’s staff is so friendly, and you can feel the real Japan here. So again, the reception has to improve the service and least, be friendly and welcoming your customers.

2026-05-28 • via Nuitee
K
KKS • extended_group • jp
10
よかったです
Pros:

フロントの対応

Cons:

特になし

2026-05-28 • via Nuitee
K
KAZUMI • solo_traveller • jp
8
ロケーション最高
Pros:

コスパが良い。
ロケーションが良い
部屋が広い

Cons:

特にない

2026-05-28 • via Nuitee
ＳＨＩＮＪＩ • solo_traveller • jp
8
2026-05-28 • via Nuitee
T
tsuneyuki • solo_traveller • jp
9
Pros:

連泊したためかとてもお安くコスパは最高でした。

Cons:

レストランですが、和食しかなかった。４泊したので洋食も食べたかった。できれば洋食も選べれば良かった。

2026-05-27 • via Nuitee
K
kazuki • solo_traveller • jp
6
2026-05-27 • via Nuitee
ＳＨＩＮＪＩ • solo_traveller • jp
8
2026-05-26 • via Nuitee
ＳＨＩＮＪＩ • solo_traveller • jp
8
2026-05-26 • via Nuitee
高木 • solo_traveller • jp
10
Pros:

部屋が広く、ゆっくり出来た事

Cons:

角部屋でとても良かったが、部屋の方向を選ばしてくれたら、もっと良かった。

2026-05-26 • via Nuitee
H
Hisaya • family_with_children • jp
9
2026-05-25 • via Nuitee
L
Lim • extended_group • sg
8
Overall good
Pros:

Room big

Cons:

Far from Sapporo station

2026-05-24 • via Nuitee
M
MAYUMI • solo_traveller • jp
10
Pros:

従業員さんの対応が凄く良かったです。

Cons:

特にありません。

2026-05-24 • via Nuitee
S
SIGEYUKI • solo_traveller • cn
8
Pros:

部屋が広く、高層階だったのでとてもよかった。

Cons:

車で行ったのですが、駐車場が以前は立駐だったのに今回は外だったのが残念だった。

2026-05-24 • via Nuitee
H
Heizo • solo_traveller • jp
10
2026-05-22 • via Nuitee
智子 • solo_traveller • jp
10
2026-05-21 • via Nuitee