Hilton Garden Inn Greenville

Hotels
•
Hilton Garden Inn
8.2 (304 reviews)
108 Carolina Point Parkway , Greenville , US
+1 864-284-0111

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent front desk/service (named staff praised)
Convenient location close to shopping and restaurants
Pet friendly and well-appointed amenities
24-hour water station
Comfortable beds reported by some guests
Easy access and overall accessibility
Breakfast liked by some guests
Last-minute booking availability
Cons:
Cleanliness issues: hair on floor, trash behind bed, dirty carpet
Ant infestation reported
Room problems: broken lamps, squeaky beds, poor pillows, heavy doors
Poor water pressure/no hot water reports
Being charged for parking and for breakfast (billing disputes)
Inconsistent or poor restaurant/service handling during breakfast
Traffic near hotel
Small coffee cups/no fitting lids

Categories

Cleanliness
7.2
Multiple reviews report rooms not clean on arrival (hair on bathroom floor, trash behind bed, dirty carpet, ants), though some guests found rooms/entrance clean; overall below-expectation cleanliness for a Hilton.
Service
9.8
Mixed but skewed positive: several strong praises for front desk staff (explicit 10/10, named employees) and friendly, accommodating service, though isolated reports of ignored requests and inattentive restaurant staff.
Location
9.2
Consistently positive: close to shopping, restaurants and retail, easy access and very accessible location mentioned repeatedly.
Room Quality
7.6
Mixed quality: some guests praised comfortable beds and clean rooms, while others reported broken lamps, squeaky beds, poor pillows, heavy doors and water-pressure/hot-water problems.
Amenities
8.8
Generally favorable: pet friendly, well-appointed, 24-hour water station, easy pet relief areas and other conveniences noted, though some minor issues (coffee cup lids).
Value for Money
7
Concerns about cost: several reviewers called it expensive or 'not worth it', multiple complaints about being charged for parking and breakfast (disputes), lowering perceived value.
Food and Beverage
7.2
Mixed to below-average: some guests liked breakfast, but others described the breakfast as poor, self-serve and understaffed service; issues with being charged for meals not eaten were reported.
Overall Experience
8.8
Overall mixed but leaning positive due to strong location, amenities and notable positive staff interactions; however recurring cleanliness, room-quality and value issues tempered guest satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:23

Property Description

Convenient Location and Amenities
Located across from The Shops at Greenridge and close to GSP Airport, Hilton Garden Inn Greenville offers free WiFi and a range of facilities including a fitness center, business center, and a seasonal outdoor saltwater pool.

Modern Comforts
Each guest room features a 49-inch flat-screen TV, microwave, mini-refrigerator, and coffee maker for your convenience.

Nearby Attractions
Explore Greenville Zoo, city center, CU/ICAR, and BMW Manufacturing, all just a short distance away from the hotel.

Experience comfort and convenience at Hilton Garden Inn Greenville. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GSP

Location

Guest Reviews

8.2
Based on 304 reviews
Cleanliness: 7.2
Service: 9.8
Location: 9.2
Room Quality: 7.6
Amenities: 8.8
Value for Money: 7
Food and Beverage: 7.2
Overall Experience: 8.8
J
Jason • couple • us
10
2026-10-24 • via Nuitee
B
Baker • family_with_children • us
8
2026-10-23 • via Nuitee
D
Douglas • couple • us
5
Expensive and not worth it
Pros:

The location

Cons:

The room had broken lamps, both beds made squeaking noises, the pillows were horrible and there was terrible water pressure. Also, there was no free breakfast.

2026-10-22 • via Nuitee
N
Nickolas • couple • us
1
Terrible. Ants all over the room
Pros:

N/a

Cons:

Ants all in hotel room

2026-10-19 • via Nuitee
G
Glaucia • couple • br
7
Staff 10/10, cleaness 5/10
Pros:

The highlight of our stay was definitely the front desk team, who deserve a 10/10. Special thanks to Karyn and 'K' for their exceptional service.

Cons:

I usually love Hilton hotels, but this particular stay did not offer the same experience.
Unfortunately, our room was not clean when we arrived. There was hair on the bathroom floor, trash behind the bed, and it was obvious the floor hadn't been vacuumed, as we found several items left on the ground. We went to the front desk to ask for the room to be cleaned, but our request was ignored and nobody ever showed up. Additionally, the toilet paper was very cheap quality—worse than what you find at the airport.

2026-10-18 • via Nuitee
L
Lisa • couple • us
6
If you need a quick night stay it’s fine- many other choices just next door
Pros:

Last minute booking available

Cons:

Carpet in room very dirty, needs replacing or thorough cleaning.. made us pay for parking though seemed no other cars did so. Charged us for breakfast which we did not eat- charge came through after our departure and had to dispute with manager. They did remove charge

2026-10-08 • via Nuitee
L
Luke • solo_traveller • us
4
Fine no hot water in shower and charged me for parking in lot
Pros:

Staff

Cons:

Charging for parking even though I didn’t have a car

2026-09-12 • via Nuitee
T
Tristan • solo_traveller • us
10
2026-08-30 • via Nuitee
S
Sherri • couple • us
8
Our overall stay was good. We had one issue we was told that we had to pay for our breakfast. The receptionist told us S
Pros:

It was clean and convenient to restaurants and retail stores.

Cons:

The comfort of the room

2026-08-28 • via Nuitee
M
Martin • solo_traveller • us
7
The stay was ok , but the hotel was not up to Hilton standards.
Pros:

Breakfast

Cons:

Parking fee and dinner was not very good.

2026-08-27 • via Nuitee
G
Garcia • family_with_children • es
1
2026-08-25 • via Nuitee
C
Cardozar • couple • us
9
2026-08-07 • via Nuitee
R
Russell • solo_traveller • us
10
Enjoy it. Wouldn’t mind coming back.
Pros:

Appreciated that it was pet friendly even though we didn’t bring our pet. Breakfast was nice. 24 hour water available to fill our own water bottles was great.

2026-08-04 • via Nuitee
M
Maier • family_with_children • us
10
The bed was so comfortable. The rooms were clean. The staff was friendly and accommodating even when their system was do
Pros:

Nice and clean

2026-08-02 • via Nuitee
K
Ken • couple • us
10
2026-07-25 • via Nuitee
A
Allyson • family_with_children • us
6
It was good enough to sleep for a few hours and leave. That's about it. The room wasn't very clean
Pros:

It was a joke. No one ever asked if we wanted breakfast and when I asked for coffee I was informed where to find the carafe to fill my own cup. I was never asked if I wanted to order from the menu. WHICH I would've. We helped ourselves to the self serve breakfast which was terrible.

Cons:

The staff that didn't even try to serve us. They made sure to bring the bill. I only ended up drinking a coffee. I wanted to get to my destination so I didn't even attempt to chase the wait staff down to take my order. They were all too busy chatting amongst themselves instead of doing their jobs. By far the worst experience at a Hilton in my life!

2026-07-20 • via Nuitee
M
Marion • couple • us
10
2026-07-13 • via Nuitee
S
Shorhonda • couple • us
10
2026-07-06 • via Nuitee
T
Tiara • couple • us
7
It was ok but the staff was great
Pros:

The view was beautiful

Cons:

I had so much trouble with my door and got locked out. Luckily my sister was on the same floor so I went to her room until my door was fixed

2026-07-06 • via Nuitee
S
Shannon • couple • us
10
Pros:

Close to shopping

Cons:

Traffic

2026-06-30 • via Nuitee