Sterling Lake Palace Alleppey

Hotels
•
Independent
7.4 (21 reviews)
Thirumala Ward, Chungam, Ambalapuzha, Kerala, 682 001 , Ambalapuzha , IN
91-04-772239701

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Facilities

Full-service spa
Fitness facilities
Express check-out
Fireplace in lobby
Arcade/game room
Health club
Boat tours on site
Free WiFi
24-hour front desk
Terrace
See all facilities

Review Highlights

Pros:
Great service from staff
Excellent food options
Cons:
No specific mention of cleanliness details
Room quality not explicitly mentioned

Categories

Cleanliness
6.4
Specific sentiment from text indicates thorough staff but no explicit positive cleanliness mention.
Service
7.9
Staff made guests feel special, provided great customer service.
Location
7.9
Located in beautiful lush green surroundings, peaceful and serene.
Room Quality
6.4
Mentioned room service and friendly staff, but no specific details about room quality.
Amenities
7.4
Excellent activity room with good options for all ages.
Value for Money
6.9
Overall good experience, with good food and service reflecting value.
Food and Beverage
8.4
Food is excellent, with plenty of choices and great service from passionate staff.
Overall Experience
7.9
Amazing stay, considered one of the best family holidays abroad.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:58

Property Description

Experience luxury and comfort at Sterling Lake Palace Alleppey, where your relaxation is our top priority.

Spa and Wellness: Indulge in a rejuvenating escape at our spa, offering exquisite massages, body treatments, and facials designed to pamper your senses. Complement your self-care routine with our health club and unwind in the steam room or outdoor pool.

Dining Delights: Savor delectable cuisine at our renowned SEA FOOD RESTAURANT or grab a quick bite at the coffee shop/café. Enjoy the convenience of 24-hour room service and sip your favorite cocktails at our stylish bar/lounge or poolside bar.

Comfort and Convenience: Stay connected with complimentary Wi-Fi and enjoy the comfort of 58 air-conditioned rooms featuring private balconies and minibars. Benefit from express check-in/check-out, valet parking, and concierge services for a seamless experience.

Ready for an unforgettable getaway? Book your stay at Sterling Lake Palace Alleppey today!

Important information:

  • Pool access available from 8 AM to 8 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
  • Contactless check-in and contactless check-out are available.
  • At check-in, guests must provide a negative PCR COVID-19 test result.
  • Guest providing a negative COVID-19 test result must have been tested no more than 72 hours prior to check-in.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: COK

Property Policies

  • Pets

    Pets not allowed

  • Covid

    Guests must provide a negative COVID-19 test result

  • Covid

    Negative COVID-19 test result must have been issued within a specific period before check-in: 72 hours

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

7.4
Based on 21 reviews
Cleanliness: 6.4
Service: 7.9
Location: 7.9
Room Quality: 6.4
Amenities: 7.4
Value for Money: 6.9
Food and Beverage: 8.4
Overall Experience: 7.9
D
Dr. sonal • solo_traveller • in
9
Wonderful experience
Pros:

Its a wonderful place

Cons:

Cleanliness

2026-06-18 • via Nuitee
M
Mayur joshi • solo_traveller • in
10
Pros:

Peoperty itself is good to spend peaceful time

2026-06-17 • via Nuitee
G
GAURAV • solo_traveller • in
10
Pros:

The entire staff is excellent supportive and responsive. Huge property, lot of activities to do and many more .
..

Cons:

Nothing

2026-06-15 • via Nuitee
G
GARIMA K • solo_traveller • in
5
Pros:

Location stellar... service very slow...even tea is 45 min job once you place an order..rooms and facilities are old and need more maintenance to stay working...

Cons:

We were made to wait at main gate after 6 hrs of travel as they waited for golf cart to appear..no p t vehicle inside the property... service was slow..

2026-06-07 • via Nuitee
S
SIVAKUMAR • family_with_children • us
5
Excellent property and location but poor maintenance
Pros:

Excellent property and location, amazing crews in getting required help .

Excellent aquatic activities

Cons:

Poor maintenance leaking air conditioner , not working kettle , mosquito issues .

Poor water condition in lagoon

2026-06-06 • via Nuitee
G
Gopeekrishnan • solo_traveller • in
10
Lakepalace
Pros:

Staff, ambiance

Cons:

The restaurant ac does not work properly and there is no fan as well . Food is also not as per our expectations..

2026-06-05 • via Nuitee
D
DILIP • solo_traveller • om
8
Pros:

Location, facilities, cleanliness, family friendly, pool,

Cons:

Checking time taken
House keeping
Room service.

2026-06-03 • via Nuitee
J
Jean Christophe • solo_traveller • us
10
Great stay
Pros:

Great location, quiet and peaceful amazing vegetation spacious and clean room great view from the balcony, spa treatment great massage therapist great pool 👍wonderful free 5 pm backwaters cruise 😊😊😊

Cons:

The service at the restaurant definitely need to be improved, food just ok

2026-06-03 • via Nuitee
R
Raghunathan • solo_traveller • in
9
2026-06-02 • via Nuitee
M
Mugdha • solo_traveller • in
10
Relaxy experience
Pros:

Location, architecture, peace

2026-05-26 • via Nuitee
A
Amardeep • family_with_children • in
5
Pros:

The only thing I like about the Properties, the location, the food was okay

Cons:

The thing I didn’t like about the Properties, the smell of the water and activity area was very limited games

also, there was no accommodation for the drivers

2026-05-26 • via Nuitee
R
Rakesh • solo_traveller • in
10
Pros:

Everything

2026-05-18 • via Nuitee
A
Adarsh • family_with_children • in
8
Is a nice place to unwind, relax and recharge.
Pros:

The open areas within the property was a blessing. But no area seemed too far. Every amenity/ facility was easily reachable by a short stroll

Cons:

The fact that the pool couldn't be accessed before 8am. There was some rule about a 12hr filtration/ purification cycle, which I think could be better managed, given that the pool is not overflowing with guests like a public pool usually is.

2026-05-15 • via Nuitee
K
Kanjilal • solo_traveller • in
7
Fantastic stay
Pros:

This property was very good, rooms were beside water body hence the view was very good. Complimentary boat rides were given which was a great surprise. Overall stay was good.

Cons:

1. Food choices were very limited and on expensive side. Due to LPG problem, very few food options were given. Hoping this problem will get resolved soon.

2026-05-12 • via Nuitee
J
jan • solo_traveller • gb
10
Pros:

Stay was good ,Food is Delicious view is awesome ,All staff behaviour is very supportive special mention to Aymaan ,Shahini Sofia ,,,thanks to all

2026-05-02 • via Nuitee
J
Jose • couple • gb
7
2026-04-29 • via Nuitee
V
Veronika • solo_traveller • de
10
Pros:

Sehr schöne Lage, gepflegte Anlage, saubere Zimmer und Sanitäranlagen, gutes Essen, aufmerksame und freundliche Mitarbeitende

2026-04-22 • via Nuitee
V
Veronika • solo_traveller • de
10
2026-04-22 • via Nuitee
B
Barath • family_with_children • in
10
Pros:

Everything

Cons:

Nothing dislike here..

2026-04-11 • via Nuitee
S
Sampath • extended_group • in
10
2026-04-11 • via Nuitee