Grand Hyatt Shenzhen

Hotels
•
Grand Hyatt
9.6 (398 reviews)
No.1881, Baoan Nan Road , Shenzhen , CN
+86 755 8266 1234

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good food
Great location
Cons:
Old furniture
High prices

Categories

Cleanliness
9.3
Room was clean but furniture was a bit old.
Service
9.8
Staff were very nice and helpful.
Location
10
Hotel conveniently located next to shopping mall.
Room Quality
9.8
Rooms were large, luxurious, and comfortable.
Amenities
9.3
Some amenities are nice but pool design needs improvement.
Value for Money
8.8
Some found the price to be high for the value received.
Food and Beverage
9.8
Breakfast selection was good and enjoyed by guests.
Overall Experience
10
Overall, a very positive experience with only minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:21

Property Description

Luxurious Accommodation with Stunning Views

Unmatched Dining Experience

Indulge in a variety of culinary delights from steak and seafood at Belle-Vue to authentic Chinese cuisine at 1881 restaurant. Let your taste buds travel the world with Italian delicacies at La Terrazza and Cantonese favorites at China Lodge. Don't forget to satisfy your sweet tooth with homemade chocolates at Sugar Box.

Relaxation and Rejuvenation

Unwind in style with panoramic views of Shenzhen or Hong Kong mountains from your room's floor-to-ceiling windows. Recharge at the outdoor pool, gym, or spa. With sauna facilities, babysitting services, and a business center, your every need is catered to at Grand Hyatt Shenzhen.

Book now to experience luxury and comfort at its finest!

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.

The Shenzhen Health Bureau requires the use of swimming caps in all pools. To comply with this
regulation, all guests must wear a swimming cap while in the pool.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SZX

Location

Guest Reviews

9.6
Based on 398 reviews
Cleanliness: 9.3
Service: 9.8
Location: 10
Room Quality: 9.8
Amenities: 9.3
Value for Money: 8.8
Food and Beverage: 9.8
Overall Experience: 10
N
Natalie • family_with_children • hk
6
It did not live up to the Grand Hyatt name. We won't be returning.
Pros:

The canapes in the lounge at 6pm were good. A variety of food. The breakfast selection was also good.

Cons:

The afternoon tea was disappointing. While we were waiting for our room to be ready, we were told to go to the lounge and enjoy the tea. There was only a small almond tart and Madelines and some fruit. We would have loved some sandwiches and/or something savoury, some bubbles or an alcoholic beverage, but not available. In the evening, when we went for canapes in the lounge at 6, they ran out of wine glasses and gin glasses and ice. The staff couldn't speak English and communication was difficult.

2026-10-25 • via Nuitee
H
Hayley • couple • hk
7
2026-10-24 • via Nuitee
T
TZE MING LAU • family_with_children • hk
10
Pros:

酒店非常整潔高檔

2026-10-24 • via Nuitee
A
Ali mirzaei • family_with_children • dm
10
Pros:

It was flawless.

2026-10-22 • via Nuitee
M
Ma Vianee • couple • hk
10
Pros:

Amazing lunch buffet!

2026-10-20 • via Nuitee
K
Kwok Yun Isabella • couple • hk
3
Disappointing experience and we will never step foot in this hotel again!
Pros:

The breakfast offered a wide range of choices, and the location is good where it connects to a big shopping mall.

Cons:

First, when we checked it, the staff at the front desk told us the room was tidied up and just yet to be inspected by the supervisor, and that it would be ready in 20 mins. He suggested us going to the executive lounge where there would be snacks and fruit, and the room keys would be given to us there. In reality, there was no snacks or fruit in the lounge, but few cookies. I had to ask for three times before the staff managed to find me some fruit. After waiting for 30 mins, there was still no one approaching me with room keys. I had to ask a staff member myself, repeat the same story that I was told at the front desk and finally she managed to give us the room keys.
When we got up to the 21/F, there was a strong bad filthy smell coming from the corridor carpet. It smelled like it has not been thoroughly cleaned for years. Then we found out the carpet in our room smelled exactly the same! What made things worse was that our room was facing a big construction site and there were big banging noises coming from there. I then called guest services and found out that the construction work would last until 11pm!! It even started at 8am the following morning!! HOWEVER, the staff at the front desk never told us about the construction work. It was not a peak day on 12 Oct and why did the hotel arrange such a room for their guest when they had other rooms available!?
All in all, we were extremely disappointed about the service of this Grand Hyatt Shenzhen, which is a 5-star hotel. The hardware (physical environment including carpet) was not well maintained and the software (service) was not well trained.

2026-10-14 • via Nuitee
C
Claudio • solo_traveller • nl
6
It was ok but I was expecting more details from grand Hyatt
Pros:

Location was nice

Cons:

Problems with communication with staff with English language

2026-10-08 • via Nuitee
E
Emma • family_with_children • hk
9
Pros:

Really good size rooms. Everywhere was immaculately clean. Great views from the reception/ restaurant. Good gym and pool.

Cons:

Unfortunately there is building work taking place opposite which meant loud construction noise when we were going to bed.

2026-09-18 • via Nuitee
A
Alessandro • couple • it
8
Pros:

Le camere spaziose

Cons:

Il servizio executive

2026-09-15 • via Nuitee
W
Witthinrich • couple • de
9
Pros:

Great Value for money nice hotel perfect breakfast

2026-09-15 • via Nuitee
G
Gyulnara • couple • ru
8
Средний отель
Pros:

Шикарное местоположение

Cons:

Уставший отель , персонал очень медлительный везде , что регистрации , что на выезде стоишь по часу

2026-09-13 • via Nuitee
T
Tyron • extended_group • ch
10
2026-09-10 • via Nuitee
L
Lye • solo_traveller • au
7
Nice luxurious hotel but...
Pros:

The massive room, breakfast range of food

Cons:

Too many lifts, changing lifts to get from lobby to room, room to exit. Extremely confusing

2026-09-10 • via Nuitee
C
christophe • solo_traveller • nl
10
Loved it!
Pros:

Great. Extremely clean and confortable. Breakfast is amazing. Good staff. Good location. Originally booked for 2 nights, ended up staying one week.

Cons:

Everything was ok really.

2026-09-10 • via Nuitee
C
cedric • solo_traveller • ch
8
2026-09-06 • via Nuitee
A
Arvind • family_with_children • au
10
2026-09-06 • via Nuitee
S
Sohail • solo_traveller • ae
7
Pros:

Cleanliness

Cons:

Less Kosher or Halal options

2026-08-28 • via Nuitee
M
MITSUE • family_with_children • hk
10
満足できました。
Pros:

場所が大変便利だと

Cons:

キッズルームにかなり時間制限があるのが残念でした。

2026-08-28 • via Nuitee
A
Alaa • couple • eg
10
Great accommodation
Pros:

Everything was perfect nothing went wrong

2026-08-24 • via Nuitee
C
Ching Man Rossetti • extended_group • hk
6
The design of a this five stars hotel disappointed me,
Pros:

Spacious, Clean

Cons:

The complicated lifts (elevators)
The Staffs

2026-08-23 • via Nuitee