Hotel Heera

Hotels
•
Independent
28 Grant St, Kolkata, WB, 700013 , Kolkata , IN
91-6291713700

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Children allowed
Pets allowed

Facilities

Area shuttle (surcharge)
Free WiFi
24-hour front desk
Luggage storage
Elevator
Breakfast available (surcharge)
Free newspapers in lobby
Smoke-free property
Tours/ticket assistance
Area shuttle (surcharge)
See all facilities

Review Highlights

Pros:
Courteous staff
Good location
Cons:
Dirty rooms
Poor maintenance
Lack of hygiene

Categories

Cleanliness
4.2
Guests expressed concerns about cleanliness, citing dirty washrooms and lack of cleanliness as major issues.
Service
6.5
While staff courtesy was appreciated, complaints were raised about poor maintenance and lack of hygiene in the rooms.
Location
7.5
Guests found the location to be good, with easy access to key landmarks.
Room Quality
4.8
Furniture maintenance and overall room hygiene were major drawbacks according to reviews.
Amenities
4.5
Guests highlighted poor cleanliness standards as a major concern, impacting the overall amenity experience.
Value for Money
5.4
Several guests felt that the price did not justify the poor cleanliness and maintenance standards.
Food and Beverage
5
Feedback on food and beverage was mixed, with concerns over cleanliness impacting the dining experience.
Overall Experience
5.3
Mixed reviews highlighted significant concerns around cleanliness and maintenance, impacting the overall guest experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-28 21:23

Property Description

Discover the vibrant heart of Kolkata at Hotel Heera, where comfort meets convenience just minutes from the city's top attractions.

Prime Location
Nestled in Dharmatala, our hotel is a stone's throw away from iconic sites like Eden Gardens and the historic New Market, making it the perfect base for your explorations.

Modern Amenities
Enjoy a restful stay in one of our 26 air-conditioned rooms, each equipped with flat-screen TVs, refrigerators, and complimentary Wi-Fi to keep you connected.

Exceptional Services
Our dedicated 24-hour front desk, along with laundry services and room service, ensures your needs are met with ease. Indulge in delightful English breakfasts served daily to kickstart your day.

Book your stay today and experience the perfect blend of comfort and Kolkata's cultural charm at Hotel Heera!

Important information:

Make use of convenient amenities such as complimentary wireless internet access, tour/ticket assistance, and a reception hall. Getting to nearby attractions is a breeze with the area shuttle (surcharge).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CCU

Location

Guest Reviews

Cleanliness: 4.2
Service: 6.5
Location: 7.5
Room Quality: 4.8
Amenities: 4.5
Value for Money: 5.4
Food and Beverage: 5
Overall Experience: 5.3
K
Kulashekhar • solo_traveller • in
4
Not worthy. Below average.
Pros:

Staffs is courteous.
Location is good.

Cons:

Dirty.
Maintenance is poor.
Wash room are not at all hygienic.
Furnitures are badly maintained.
Lack of cleanliness.

2025-08-23 • via Nuitee
D
Deepshikha • review category business travellers • in
7
Good
2024-06-14 • via Nuitee
K
Ken
8
Excellent budget hotel close to tourist area.
Pros:

We had 8am check in, stayed overnight and 6pm checkout to catch night train. We were charged for 1.5 days which was very reasonable.

2023-02-20 • via Nuitee
G
Gopeechand
2
Pros:

I cancelled the booking upon arrival.
My first question was how can Expedia register and sell such standard low hotel. Upon arrival , the small loby one table was so dirty, the lift is just like 6 sq ft , capable of one 2 persons. Rooms too dirty and the toilet so disgusting. This was my first visit in Kolkata , reached a 10 pm and had to look for a hotel all around , I was fed up , finally I the ''Panash Hotel'' on banerjee road , Rs 4000 per night which was satisfactory.

2023-01-02 • via Nuitee
S
Sanjay • family_with_children
6
Pros:

Rats were moving in the room

2022-12-17 • via Nuitee
S
SKM • family
4
Pros:

The room service was terrible. The staff did not even respond after pressing the bell.

2019-12-20 • via Nuitee
V
Verified traveler
8
Pros:

Room was very clean. Bedding was freshly washed and toilet disinfected. Hot water heater ("Geyser") worked well. Hot coffee was provided quickly upon ordering. Checkout was fast and efficient. Would definitely recommend this hotel.

2019-01-03 • via Nuitee