Holiday Inn Express Hotel Raleigh Southwest by IHG

Hotels
•
Holiday Inn Express
9 (735 reviews)
3741 Thistledown Drive , Raleigh , us
+19198540001

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean
Friendly staff
Good location
Comfortable rooms
Great amenities
Cons:
Limited nearby attractions
Noisy events during stay
Checkout time dissatisfaction

Categories

Cleanliness
8.46
Reports of cleanliness are positive, with many mentions of very clean facilities.
Service
9.43
Staff are frequently described as friendly and accommodating.
Location
8.97
Generally convenient location, although some mention lack of nearby attractions.
Room Quality
8.42
Most reviews remark on comfortable beds and well-kept rooms.
Amenities
9.45
Positive remarks on the pool, breakfast, and facilities.
Value for Money
8.91
Good value perceived by many guests for the services and amenities offered.
Food and Beverage
8.96
Breakfast received favorable comments, seen as sufficient and enjoyable.
Overall Experience
9.43
Overall positive experiences shared, with many expressing desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 06:53

Property Description

Convenient Location
Situated just 10 minutes outside downtown Raleigh, North Carolina, the Holiday Inn Express Hotel Raleigh Southwest offers easy access to the city's attractions, including the North Carolina Museum of Art only 4 miles away.

Modern Amenities
Guests can enjoy the convenience of an indoor pool, on-site gym, and flat-screen TVs in every room. The rooms are equipped with a microwave, refrigerator, work desk, coffee maker, cable TV, and free Wi-Fi for a comfortable stay.

Additional Features
This pet-friendly hotel also features a business center, coin-operated laundry facilities, continental breakfast, and complimentary parking. With North Carolina State University and the RBC Center nearby, this hotel is the perfect choice for both leisure and business travelers.

Book your stay at the Holiday Inn Express Hotel Raleigh Southwest now for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RDU

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 735 reviews
Cleanliness: 8.46
Service: 9.43
Location: 8.97
Room Quality: 8.42
Amenities: 9.45
Value for Money: 8.91
Food and Beverage: 8.96
Overall Experience: 9.43
Y
Yasmin • family_with_children • ae
10
Pros:

Good breakfast

2026-07-04 • via Nuitee
A
Ahmet • family_with_children • us
9
2026-07-01 • via Nuitee
A
Austen • couple • us
10
2026-07-01 • via Nuitee
D
Danielle • family_with_children • us
10
2026-06-28 • via Nuitee
M
Molina • solo_traveller • us
8
2026-06-27 • via Nuitee
K
Kevin • family_with_children • us
8
Pros:

Location - close proximity to NC State…not walking distance but a short drive

2026-06-26 • via Nuitee
S
sumeeta • family_with_children • us
9
Great Stay, Great Breakfast, Would stay here again when visiting the area
Pros:

Breakfast was much better than expected when compared to similar hotel chains that offer a continental breakfast buffet. Staff was very nice and accommodating. Location was great to visit NC State University.

Cons:

nothing

2026-06-25 • via Nuitee
J
Jones • solo_traveller • us
10
2026-06-24 • via Nuitee
R
Rachel • couple • us
10
Everything was perfect!
Pros:

Everything was great, great location, staff was friendly, the complimentary breaksfast and the property was clean.

Cons:

Nothing.

2026-06-22 • via Nuitee
K
Kashara • solo_traveller • us
10
2026-06-21 • via Nuitee
J
Jasmine • couple • us
10
Pros:

It’s great

2026-06-21 • via Nuitee
J
Josephine • family_with_children • us
10
It was a few days much needed getaway where the hotel met my budget and theexpectations of the stay.
Pros:

The breakfast options were great and the location of the hotel was in a quite area and easily accessible.

Cons:

N/A

2026-06-21 • via Nuitee
C
Christy • family_with_children • us
10
2026-06-17 • via Nuitee
L
langston • family_with_children • us
1
Pros:

Very nice and clean

Cons:

They complained and it ruined my whole entire trip to stay that my puppy was barking which I find that hard to believe when you have so many dogs at the hotel . My dog does not bark unless you bother him or doing something you have no business , so I felt like that was just inconsiderate but the place was very clean very nice place to stay I just wouldnt book again

2026-06-15 • via Nuitee
C
chang • extended_group • us
9
2026-06-12 • via Nuitee
C
Cortney • solo_traveller • us
9
A must save to try again!
Pros:

The attendant at check-in was so lovely and the aesthetic of the desks when walking in were nice. I hate being separated from my pets, but had to travel due to work but now that I know about this place and how pet friendly they are I will be saving this place and be staying here stress-free. Also, I was not expecting the rooms to be so nice! I love the bathrooms as well

Cons:

They were just out of a hygiene product that I needed, and the freezer portion of the mini fridge fridges didn't work so well in my room.

2026-06-10 • via Nuitee
Y
Y • family_with_children • us
10
It was great for last minute booking would definitely book again
Pros:

It was clean and the pool was great and clean

2026-06-09 • via Nuitee
D
Dede • extended_group • us
9
Would stay again
Pros:

The breakfast was nice it would have been great if there was a waffle maker instead of the pancake maker that did not make very great pancakes and somehow became unusable

Cons:

The refrigerator had no freezer which sucks because most people are buying frozen dinners to heat up in the microwave I would like if there was a freezer in the refrigerator and maybe a waffle maker for breakfast to make it more convenient for guest but overall breakfast was delicious room was great

2026-06-08 • via Nuitee
M
Misuani • couple • us
10
2026-06-08 • via Nuitee
S
Sarah • solo_traveller • us
7
Great hotel stay, for the most part!
Pros:

Loved the breakfast! Love the coffee machine! The pool and hot tub was great too! The location is great for taking public transportation to NCSU.

Breakfast attendant was great! Seemed like she really cared about providing a good meal service each day and it showed.

Cons:

The desk staff was friendly on our arrival and check-in. However, subsequent interactions were subpar, lacking basic hospitality skills. Our room keys stopped working and the desk attendant did not apologize while she fixed it. She almost seemed annoyed, like it was our fault the room key was not programmed for the correct length of our prepaid stay?? So strange. I walked away from the desk feeling like, "Where is the hospitality??" This was not the only key issue we had: we needed a second reprogramming because it did not work for the pool/gym area. Kinda annoying, but fine. I care more about how I'm treated by the staff than the fact that the key cards malfunctioned a little.

My partner asked for a razor at the desk but the attendant did not have any. There was a sign in our bathroom saying to feel free to ask for any items we forgot. False promises. I don't mind if you don't want to provide razors, but just don't act like you're so happy to do so and like you care soooo much about the customer, when you actually can't deliver on it.

2026-06-07 • via Nuitee