The Prince Akatoki London

Hotels
9.6 (1889 reviews)
50 Great Cumberland Place , London , gb

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Unique dining experience
Cons:
Small rooms
Some issues with amenities
Breakfast complaints

Categories

Cleanliness
9.49
Generally positive remarks about cleanliness, but there were mentions of small issues.
Service
9.96
Overall, the service received high praise for attentiveness and friendliness.
Location
10
Locations are frequently highlighted as a strong point of the hotel.
Room Quality
9.45
Rooms were noted as spacious in some reviews, yet a small size complaint was made.
Amenities
9.48
Several reviews appreciated the hotel amenities, albeit some expectations weren't fully met.
Value for Money
9.44
Value was rated positively, with some mentions of high expectations on certain features.
Food and Beverage
8.99
Food quality had a mixed response; some enjoyed it while others found it lacking.
Overall Experience
9.97
Overall experience was highly rated, with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:23

Property Description

Luxurious Japanese-inspired Accommodation
Experience 5-star luxury at The Prince Akatoki, where Japanese hospitality meets Western comfort. The 82 rooms and suites offer a tranquil retreat with plush beds, premium amenities, and rain showers, all designed with a minimal aesthetic and natural elements.

Culinary Delights at TOKii and The Malt Lounge and Bar
Indulge in a gastronomic journey at TOKii, where East meets West in seasonal dishes. Savor a rare collection of whiskies, Japanese sakes, and expertly crafted cocktails at The Malt Lounge and Bar, curated by top bartenders.

Convenient Location for Exploring London
Located near Marble Arch and Hyde Park, with easy access to Marble Arch Underground Station and Paddington Station for city exploration and direct links to Heathrow Airport. Book now for a harmonious blend of luxury and tradition at The Prince Akatoki.

Important information:

In light of the current Swift system sanctions on Russia’s banking institutions, we are unable to accept as a guarantee or payment method Russian Credit, Debit or Virtual Cards, Russian currency or transfers from Russian entities.

Shall you wish to change or amend your booking, please sue the respective section on your account management sections. The Prince Akatoki London will not be able to apply changes or reduce/waive penalties if requested by alternative or direct means.

The Prince Akatoki London reserves the right to pre-authorize the provided card at time of booking for stays of five nights or more, and closer to arrival for all others.

In line with current GDPR, the holder of the card used to guarantee the reservation, if not prepaid, must be present at time of check-in. Unfortunately we will not be able to grant access to the room without a valid card provided by its owner upon check-in.

All rates and prices are inclusive of VAT at the prevailing rate.
Consumptions in Restaurant TOKii, The Malt Bar and Lounge and In Room Dining are subject to a 12.5% service charge. In Room Dining Menu and services are liable of Tray Charges.

Please feel free to advise us of your requirements prior to your arrival on the Special Requests section prior to arrival and we will most happy to assist.
Extra Beds are available for Executive Rooms and Suites. Fees and maximum occupancy limitations apply. Child cots can also be accommodated in Deluxe Rooms.
Dogs are welcomed into Deluxe Rooms or larger. No fees apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 3 years old to 15 years old stay for free when using an available extra bed.
    People 16 years old and over stay for £65 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 1889 reviews
Cleanliness: 9.49
Service: 9.96
Location: 10
Room Quality: 9.45
Amenities: 9.48
Value for Money: 9.44
Food and Beverage: 8.99
Overall Experience: 9.97
J
jesswQ8627BR Friends getaway
10
Lovely place to go with a great atmosphere
Pros:

Amazing food and wonderful service!

2026-05-23 via Tripadvisor
K
Krauskopf family_with_children il
10
2026-05-23 via Nuitee
7
72borisb Friends getaway
10
Amazing service by Kazuyo and Tomoko
Pros:

We were served by Kazuyo and Tomoko and we couldn’t be happier with the level of quality in terms of food and service. Looking forward to visiting again and dining at Tokii in the future.

2026-05-22 via Tripadvisor
J
jepppster Family
10
A quiet oasis steps from Oxford Street – and a short walk from Hyde Park
Pros:

Turning off Oxford Street into the side street where The Prince Akatoki sits, the noise of the city fades almost immediately – and once you step through the hotel's doors, it fades even further. That sense of calm and refinement sets the tone for everything that follows.
The welcome was warm, the atmosphere beautiful, and the team genuinely friendly from the first moment.
A particular highlight was breakfast with Olivier and his team – attentive, humorous, charming, and wonderfully present without ever being intrusive. They turned a morning meal into something that genuinely lifted the day.
We spent most of our time exploring the city and didn't get to make full use of the hotel's facilities – yet somehow a long weekend felt like a two-week holiday. That says everything about the atmosphere this team creates.
Thank you to everyone – front desk, breakfast, room service, housekeeping, and all the faces in between. You made it special.

2026-05-20 via Tripadvisor
D
Dmitrii family_with_children ru
10
2026-05-19 via Nuitee
F
Frank couple ch
10
2026-05-19 via Nuitee
5
585wilfm Couples
10
Sushi Master Class 10/10 thank you Kazuyo!
Pros:

We attended the Sushi master class hosted by the amazing Kazuyo. She was not only friendly and attentive, but clearly highly skilled in her craft. She was able to provide lots of useful tips and tricks on how to prepare the perfect sushi. She was happy to help and also gave us great advice and recommendations on how to make our very own dishes at home. It was a fantastic experience, backed by quality ingredients, well trained waiting staff, welcoming restaurant hosts and a restaurant that felt sophisticated and professional. Thank you Kazuyo for proving the perfect experience, a perfect activity for a romantic date.

2026-05-17 via Tripadvisor
P
Patsy extended_group be
9
2026-05-17 via Nuitee
J
Jet68190191130 Couples
10
Ein hervorragender Abend in Marylebone
Pros:

My husband and I had a wonderful evening at Tokii restaurant today! The food was excellent and perfectly seasoned! Our waiter, Abhi, was also a wonderful host – very attentive and friendly! We can highly recommend a visit to Tokii to anyone who loves Japanese cuisine!

2026-05-16 via Tripadvisor
V
Vacation59818896104 Couples
10
Sushi Masterclass: what a time to be alive
Pros:

We had the best time at Sushi Masterclass with Kazuyo! Lots of fun, really fresh fish and very informative experience! Thank you so much!!

2026-05-16 via Tripadvisor
M
Monica family_with_children de
9
Pros:

Impeccable service, very clean, great location and exceptional breakfast!

2026-05-16 via Nuitee
H
Hera family_with_children us
10
2026-05-16 via Nuitee
A
amir couple il
8
סה@כ טוב מאד
Pros:

מלון יפני ( מסעדה יפנית מצויינת. חלוקי קימונו בחדרים). נחמד וטוב מאד

Cons:

הייתי הלבנדר בקומה חמישית אז הזרם במקלחת לא היה משהו

2026-05-16 via Nuitee
F
Fixi family_with_children se
10
2026-05-16 via Nuitee
J
Jean claude couple fr
10
2026-05-15 via Nuitee
N
N6017IWmariaf Couples
10
Wonderful experience
Pros:

Wonderful experience, very nice atmosphere, the service is impccable – they take great care of the guests – and the restaurante is also wonderful – thanks Abhi.

2026-05-11 via Tripadvisor
B
bibis438 Couples
10
We'd visit again
Pros:

We celebrated our wedding day at Prince Akatoki and were immediately greeted by the wonderful Dolores who ensured we had a fantastic stay and were looked after. Her colleagues Natsumi and Chris were also helpful. The care and attention made it a memorable stay.

2026-05-11 via Tripadvisor
M
Marc couple gb
9
2026-05-11 via Nuitee
A
Ai June solo_traveller sg
8
2026-05-10 via Nuitee
Y
Yuhan couple cn
10
2026-05-09 via Nuitee