The Prince Akatoki London

Hotels
9.6 (1900 reviews)
50 Great Cumberland Place , London , gb

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Unique dining experience
Cons:
Small rooms
Some issues with amenities
Breakfast complaints

Categories

Cleanliness
9.49
Generally positive remarks about cleanliness, but there were mentions of small issues.
Service
9.96
Overall, the service received high praise for attentiveness and friendliness.
Location
10
Locations are frequently highlighted as a strong point of the hotel.
Room Quality
9.45
Rooms were noted as spacious in some reviews, yet a small size complaint was made.
Amenities
9.48
Several reviews appreciated the hotel amenities, albeit some expectations weren't fully met.
Value for Money
9.44
Value was rated positively, with some mentions of high expectations on certain features.
Food and Beverage
8.99
Food quality had a mixed response; some enjoyed it while others found it lacking.
Overall Experience
9.97
Overall experience was highly rated, with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:23

Property Description

Luxurious Japanese-inspired Accommodation
Experience 5-star luxury at The Prince Akatoki, where Japanese hospitality meets Western comfort. The 82 rooms and suites offer a tranquil retreat with plush beds, premium amenities, and rain showers, all designed with a minimal aesthetic and natural elements.

Culinary Delights at TOKii and The Malt Lounge and Bar
Indulge in a gastronomic journey at TOKii, where East meets West in seasonal dishes. Savor a rare collection of whiskies, Japanese sakes, and expertly crafted cocktails at The Malt Lounge and Bar, curated by top bartenders.

Convenient Location for Exploring London
Located near Marble Arch and Hyde Park, with easy access to Marble Arch Underground Station and Paddington Station for city exploration and direct links to Heathrow Airport. Book now for a harmonious blend of luxury and tradition at The Prince Akatoki.

Important information:

In light of the current Swift system sanctions on Russia’s banking institutions, we are unable to accept as a guarantee or payment method Russian Credit, Debit or Virtual Cards, Russian currency or transfers from Russian entities.

Shall you wish to change or amend your booking, please sue the respective section on your account management sections. The Prince Akatoki London will not be able to apply changes or reduce/waive penalties if requested by alternative or direct means.

The Prince Akatoki London reserves the right to pre-authorize the provided card at time of booking for stays of five nights or more, and closer to arrival for all others.

In line with current GDPR, the holder of the card used to guarantee the reservation, if not prepaid, must be present at time of check-in. Unfortunately we will not be able to grant access to the room without a valid card provided by its owner upon check-in.

All rates and prices are inclusive of VAT at the prevailing rate.
Consumptions in Restaurant TOKii, The Malt Bar and Lounge and In Room Dining are subject to a 12.5% service charge. In Room Dining Menu and services are liable of Tray Charges.

Please feel free to advise us of your requirements prior to your arrival on the Special Requests section prior to arrival and we will most happy to assist.
Extra Beds are available for Executive Rooms and Suites. Fees and maximum occupancy limitations apply. Child cots can also be accommodated in Deluxe Rooms.
Dogs are welcomed into Deluxe Rooms or larger. No fees apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 3 years old to 15 years old stay for free when using an available extra bed.
    People 16 years old and over stay for £65 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 1900 reviews
Cleanliness: 9.49
Service: 9.96
Location: 10
Room Quality: 9.45
Amenities: 9.48
Value for Money: 9.44
Food and Beverage: 8.99
Overall Experience: 9.97
R
Rania couple cy
6
The staff were friendly, courteous, and genuinely tried to help, although they appeared somewhat limited by management p
Pros:

It’s a lovely hotel and good location

Cons:

The rooms are not all the same. We had a very bad room our first night. Didn’t feel like an executive king. We were changed the day after. It was not a good experience

2026-06-20 via Nuitee
S
Sophie.P.Henson solo_traveller ng
10
Pros:

A solid 10/10 stay at Prince Akatoki London.

What made our stay so special was the attention to detail and exceptional service from start to finish.

Ahmed made our check-in experience warm and welcoming, even coming up to the room with the bellboy to ensure we were comfortably settled in.

The housekeeping and room service teams were fantastic throughout our stay, regularly checking that we had everything we needed. On one occasion, we returned from shopping on nearby Oxford Street to find our belongings thoughtfully arranged and Japanese kimonos for our use...such a lovely touch.

The hotel's location is perfect for shopping and access to the underground. The breakfast was excellent, and the gentleman serving breakfast each morning (whose name I unfortunately didn't catch) was the epitome of professionalism. He made every breakfast feel like a Michelin-star experience.

Checkout was the perfect end to our stay. Henry and Chris had us laughing, made the process seamless, and kindly helped us with all seven of our large suitcases to the car.

Thank you to the entire team for making our visit so memorable. We would happily stay here again anytime we're in London.

Cons:

Absolutely nothing

2026-06-15 via Nuitee
L
Lyna solo_traveller fr
10
Parfait! je recommande à 10000%
Pros:

I absolutely loved my stay at this hotel. Everything was perfect from start to finish. The staff were incredibly welcoming, friendly, and attentive throughout my stay. The hotel was spotless, with impeccable cleanliness in every area. The team truly went above and beyond to make sure every guest felt comfortable and well cared for.

The location is excellent, making it easy to access everything nearby. Most importantly, this hotel truly deserves its five-star rating. The quality of service, attention to detail, and overall experience were outstanding. I would highly recommend it and would gladly stay here again. ⭐⭐⭐⭐⭐

2026-06-10 via Nuitee
L
Louise couple sg
10
Excellent comfortable stay.
Pros:

The location is excellent. The room was quiet, very clean and comfortable and the bathroom was very clean with a lovely Japanese toilet bowl. There was detailing in every aspect for the bedroom including the provision of a "deep sleep pillow spray" if you want to use it. Our room came with breakfast which has a usual continental spread of bread, cold cuts, cereal, juice etc but in addition, you have a choice of hot breakfast including the usual hot English breakfast, omelette or which we had, the Japanese breakfast tray which was yummy (with the inclusion of chawanmushi). We arrived and checked in at night and the receptionist Natsumi was very helpful, not only to show us to the room and how to operate the lights in the room etc. The night manager on duty that night also greeted us at the reception and gave us a warm friendly welcome.

Cons:

Nothing

2026-06-09 via Nuitee
C
Christian family_with_children ch
6
2026-06-08 via Nuitee
D
dr. jens extended_group de
10
Best in London!
Pros:

Für mich das Beste Hotel in London in dieser Preisklasse!
Klein aber Perfekt!

Cons:

Nichts

2026-06-07 via Nuitee
K
Kristin couple se
9
2026-06-03 via Nuitee
I
Iris solo_traveller gb
8
2026-06-03 via Nuitee
M
Mays family_with_children jo
10
2026-06-02 via Nuitee
L
lilia family_with_children tn
9
Excellent location, clean, comfortable.
Pros:

The location, the staff, the breakfast, the bathrooms.

2026-05-31 via Nuitee
A
Alparslan solo_traveller ch
10
Pros:

Service, Lage und Personal.

Cons:

-

2026-05-30 via Nuitee
O
OMAR extended_group ae
8
2026-05-29 via Nuitee
O
OMAR couple ae
8
2026-05-29 via Nuitee
F
fuat extended_group tr
9
2026-05-26 via Nuitee
A
Audrey couple ca
8
2026-05-25 via Nuitee
B
barbara solo_traveller it
9
Schönes Hotel in London
Pros:

Das Hotel befindet sich in einer ruhigen Seitenstraße . Marble Arch 7 min zu Fuß.
Ich hatte ein schönes, sauberes Zimmer.
Täglich wurden Softdrinks , Nespresso und Tee nachgefüllt.
Schönes Bad mit guten Produkten. Beheiztes Wc.
Ich hab mich sehr wohl gefühlt

Cons:

Leider war das Zimmer etwas hellhörig. Man hörte die Nachbarn vom oberen Stock und die Türen vom Gang zuschlagen. Habe mir Ohrenstöpsel gekauft.

Fand das Hotel etwas zu teuer
Keine richtige Hall zum herumsitzen.

2026-05-25 via Nuitee
R
Ricky couple za
10
2026-05-25 via Nuitee
J
jesswQ8627BR Friends getaway
10
Lovely place to go with a great atmosphere
Pros:

Amazing food and wonderful service!

2026-05-23 via Tripadvisor
K
Krauskopf family_with_children il
10
2026-05-23 via Nuitee
7
72borisb Friends getaway
10
Amazing service by Kazuyo and Tomoko
Pros:

We were served by Kazuyo and Tomoko and we couldn’t be happier with the level of quality in terms of food and service. Looking forward to visiting again and dining at Tokii in the future.

2026-05-22 via Tripadvisor