The Prince Akatoki London

Hotels
9.6 (1946 reviews)
50 Great Cumberland Place , London , gb
+44 20 7724 4700

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Unique dining experience
Cons:
Small rooms
Some issues with amenities
Breakfast complaints

Categories

Cleanliness
9.49
Generally positive remarks about cleanliness, but there were mentions of small issues.
Service
9.96
Overall, the service received high praise for attentiveness and friendliness.
Location
10
Locations are frequently highlighted as a strong point of the hotel.
Room Quality
9.45
Rooms were noted as spacious in some reviews, yet a small size complaint was made.
Amenities
9.48
Several reviews appreciated the hotel amenities, albeit some expectations weren't fully met.
Value for Money
9.44
Value was rated positively, with some mentions of high expectations on certain features.
Food and Beverage
8.99
Food quality had a mixed response; some enjoyed it while others found it lacking.
Overall Experience
9.97
Overall experience was highly rated, with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:23

Property Description

Luxurious Japanese-inspired Accommodation
Experience 5-star luxury at The Prince Akatoki, where Japanese hospitality meets Western comfort. The 82 rooms and suites offer a tranquil retreat with plush beds, premium amenities, and rain showers, all designed with a minimal aesthetic and natural elements.

Culinary Delights at TOKii and The Malt Lounge and Bar
Indulge in a gastronomic journey at TOKii, where East meets West in seasonal dishes. Savor a rare collection of whiskies, Japanese sakes, and expertly crafted cocktails at The Malt Lounge and Bar, curated by top bartenders.

Convenient Location for Exploring London
Located near Marble Arch and Hyde Park, with easy access to Marble Arch Underground Station and Paddington Station for city exploration and direct links to Heathrow Airport. Book now for a harmonious blend of luxury and tradition at The Prince Akatoki.

Important information:

In light of the current Swift system sanctions on Russia’s banking institutions, we are unable to accept as a guarantee or payment method Russian Credit, Debit or Virtual Cards, Russian currency or transfers from Russian entities.

Shall you wish to change or amend your booking, please sue the respective section on your account management sections. The Prince Akatoki London will not be able to apply changes or reduce/waive penalties if requested by alternative or direct means.

The Prince Akatoki London reserves the right to pre-authorize the provided card at time of booking for stays of five nights or more, and closer to arrival for all others.

In line with current GDPR, the holder of the card used to guarantee the reservation, if not prepaid, must be present at time of check-in. Unfortunately we will not be able to grant access to the room without a valid card provided by its owner upon check-in.

All rates and prices are inclusive of VAT at the prevailing rate.
Consumptions in Restaurant TOKii, The Malt Bar and Lounge and In Room Dining are subject to a 12.5% service charge. In Room Dining Menu and services are liable of Tray Charges.

Please feel free to advise us of your requirements prior to your arrival on the Special Requests section prior to arrival and we will most happy to assist.
Extra Beds are available for Executive Rooms and Suites. Fees and maximum occupancy limitations apply. Child cots can also be accommodated in Deluxe Rooms.
Dogs are welcomed into Deluxe Rooms or larger. No fees apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 3 years old to 15 years old stay for free when using an available extra bed.
    People 16 years old and over stay for £65 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 1946 reviews
Cleanliness: 9.49
Service: 9.96
Location: 10
Room Quality: 9.45
Amenities: 9.48
Value for Money: 9.44
Food and Beverage: 8.99
Overall Experience: 9.97
N
Noura • family_with_children • kw
10
2026-07-25 • via Nuitee
I
Inmaculada • couple • es
10
Muy agradable
Pros:

El trato y la atención continua del personal

Cons:

Tal vez un poco caro. Su precio debería ser 300 noche habitación y no 536

2026-07-25 • via Nuitee
M
Majdi • solo_traveller • sa
8
Where West meets East (Almost)
Pros:

The staff (Francesca, Henry, Chris, Lucy and all the team in front of house, cleaning, and restaurant service were perfect. The beds were excellent and the shower was great.

The location is a perfect walking distance from most things worth seeing or shopping.

Cons:

The breakfast was poor in comparison to the hotel. The options were very limited (in all aspects) and the chef seemed unsure of the difference between a chicken and vegetarian sausage. The omelette was acceptable but not great, or the expectation of a Japanese level restaurant, the presentation was more run of the mill than 5 stars... Out of 4 days, we had 1 half decent breakfast.

2026-07-24 • via Nuitee
M
Marcin • solo_traveller • pl
10
2026-07-23 • via Nuitee
A
aziz • family_with_children • sa
10
All the hotel staff were very professional. I came with the family and we had an exceptional stay
Pros:

The atmosphere, location, easy check in

Cons:

Nothing

2026-07-20 • via Nuitee
S
Shriveena • couple • sg
10
Best hotel I’ve stayed in in London thus far, so worth it & can’t wait to come back!
Pros:

Everything! Special shoutout to the lovely staff and housekeeping crew — room was always cleaned so exceptionally well and basically spotless, and the turn down service is such a thoughtful gesture. Loved all of the small details like the Japanese bathrobes & house slippers, loose leaf tea that was delicious, bath salts & other toiletries provided, yoga mat in the room and the bed and pillows were so so luxurious and comfortable!

The staff are so friendly while still respecting your privacy, it struck a nice balance between feeling taken care of while being able to enjoy the hotel on your own. The gym is well outfitted and is a great size to get a quick workout in.

It’s such a nice place to come back to after a long day out, and we felt so taken care of and calm amidst how high energy London is. You can really switch off your brain and just relax because the staff have everything covered and are very happy to help you. It’s also located on a quieter road + the comfy bed guarantees a great night’s sleep. I’ll definitely be returning.

Cons:

Absolutely nothing.

2026-07-20 • via Nuitee
T
Tristan • family_with_children • ch
10
2026-07-18 • via Nuitee
W
Waleed • couple • sa
9
2026-07-16 • via Nuitee
G
G2 • couple • cz
10
2026-07-11 • via Nuitee
V
Victoria • extended_group • gb
10
Fantastic hotel and staff
Pros:

Great location and the staff are so friendly and helpful. The breakfast is fabulous

Cons:

Nothing it was brilliant

2026-07-11 • via Nuitee
J
Jean-Paul • couple • ch
8
Top
2026-07-10 • via Nuitee
V
Victoria • couple • gb
10
Pros:

Friendly staff
Great location
Very clean
Smelt lovely !
Near Hyde park

Cons:

Nil

2026-07-07 • via Nuitee
L
lawrence • extended_group • gb
9
Pros:

Staff very good, breakfast very good

Cons:

Our room was not as good as our friends and we paid the same price

2026-07-06 • via Nuitee
A
Alla • family_with_children • kz
10
Pros:

Location is perfect, perfect cleanliness of the room, facilities are fresh and well maintained. Breakfast was delicious, great coffee and service at the restaurant. The reception team is helpful and friendly. This boutique hotel is very quiet and welcoming.

2026-07-05 • via Nuitee
F
Filippo • couple • it
10
Fantastico
Pros:

Tutto

Cons:

Nulla

2026-07-05 • via Nuitee
V
Victoria • extended_group • gb
10
Fabulous
Pros:

Beautiful hotel near Hyde Park, the staff were lovely and friendly and the rooms a great size.

Cons:

Nothing all good

2026-07-04 • via Nuitee
R
Rodanthi Zin. • solo_traveller • gb
10
Pros:

I loved who accommodating and kind the staff was. The facilities were squeaky clean and very comfortable. Also, the Akatoki Japanese breakfast was incredible.

2026-07-03 • via Nuitee
E
emmanuelle • family_with_children • es
10
2026-07-02 • via Nuitee
S
Sonja • couple • ch
8
2026-07-02 • via Nuitee
L
Lihuei • family_with_children • tw
4
多花錢才能得到原本該有的房
Pros:

地點很好

Cons:

給我安排地下室的房間我並非訂這個型態的房間
而且舖沙發床還無法走過去床邊沒辦法開冰箱保險箱真的昏倒…
後來自己加付75英鎊一晚才換房一共住5晚
我們1大兩小
一天約600-670鎊應該3-4個月前訂
原本給的房間實在太糟糕真的很不舒服
只能說房間給的很差地點很好
配置沙發床沒動腦
兩年前來住七晚因為感受很好
但這次..唉差

2026-07-01 • via Nuitee