City Express Plus by Marriott Ciudad de México Reforma El Ángel

Hotels
•
City Express
8.1 (560 reviews)
Av Paseo de la Reforma 334 , Mexico City , mx
+52 55 5228 7800

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Poor service
Cleanliness issues

Categories

Cleanliness
7.43
Several reviews mentioned issues with cleanliness, including dirty water and room conditions.
Service
6.9
Numerous complaints about rude staff and poor service quality noted.
Location
9.94
Consistently praised for its excellent location and proximity to transportation and attractions.
Room Quality
7.89
Mixed sentiments; issues with comfort and maintenance were reported.
Amenities
8.42
Amenities were generally acceptable, though limited options were discussed.
Value for Money
8.38
Neutral sentiment; some expected more based on price.
Food and Beverage
7.43
Criticism of food quality and limited breakfast options reported.
Overall Experience
8.4
Overall positive experience but significant issues reported related to service and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:39

Property Description

Modern Hotel on Paseo de la Reforma Avenue:
Located on Mexico City's iconic Paseo de la Reforma Avenue, City Express Plus Reforma El Angel offers a convenient and stylish stay for travelers.

Gym and Stylish Rooms:
Stay fit during your travels with the hotel's gym facilities, and unwind in the chic rooms featuring modern blue and white décor. Enjoy amenities like free Wi-Fi, flat-screen TVs, and comfortable bedding for a relaxing stay.

Convenient Location:
With a central location just a 20-minute walk from Auditorio Metro Station and a 30-minute drive from Benito Juarez Airport, exploring Mexico City is easy from City Express Plus Reforma El Angel.

Book your stay now at City Express Plus Reforma El Angel for a perfect blend of comfort and convenience.

Important information:

Please bring a printed copy of your booking confirmation with you when checking in.

Please note that 2 children under 12 years old are welcome to stay in existing beds as long as the maximum occupancy per room is not exceeded.

Please note that the hotel can accommodate one dog weighing up to 15 kg. Guests wishing to bring a dog should contact the property in advance and follow up the guidelines provided by the hotel during the stay. Extra charges apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: MEX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MXN 150 per day.

Location

Guest Reviews

8.1
Based on 560 reviews
Cleanliness: 7.43
Service: 6.9
Location: 9.94
Room Quality: 7.89
Amenities: 8.42
Value for Money: 8.38
Food and Beverage: 7.43
Overall Experience: 8.4
J
Jorge • couple • pe
8
El personal fue muy amable: Luis (Recepción), Javier y Leonardo en el desayuno; todo nos hicieron sentir cómodos.
Pros:

La habitación que tomamos fue un poco pequeña
La zona muy céntrica permitió que salgamos a conocer, mucho comercio y locales de diversión nocturna, estuvo bien, os quedamos 7 días y después decidimos cambiarnos de hotel para otra zona.

Cons:

Las pocas opciones en el desayuno y para almorzar o cenar en el restaurante para visitantes del exterior.

2026-07-25 • via Nuitee
E
ELSA • solo_traveller • mx
8
Pros:

The view of the room

Cons:

I asked hot water to drink to my room and it was never delivered

2026-07-25 • via Nuitee
J
Jose • family_with_children • ar
10
2026-07-23 • via Nuitee
J
José Luis • solo_traveller • mx
5
Pros:

La ubicación es excelente

Cons:

En los 6 días que estuvimos hospedados el Internet no funciono

2026-07-23 • via Nuitee
M
Miguel Angel • family_with_children • mx
10
Pros:

ubicacion

2026-07-22 • via Nuitee
G
GC • family_with_children • mx
8
Buena ubicación y trato amable
Pros:

La ubicación perfecta. La comodidad de las camas muy bien, el espacio de la habitación no es amplio pero está decente.

Cons:

Que se cobra el estacionamiento aparte y no se ve el lugar fijo, no sabes cómo o dónde queda tu auto. También que el espacio para el desayuno es muy pequeño, tiene uno que esperar turno para poderse sentar o ir a la zona del lobby, lo cual no fue muy cómodo. Los platos se veían con restos de comida y no había cubiertos. Se le tenían que pedir al personal que ya de por sí andaba atareado, pero todos fueron muy amables

2026-07-21 • via Nuitee
M
Moran • solo_traveller • mx
9
2026-07-21 • via Nuitee
R
Rogelio • solo_traveller • co
8
Excelente ubicación y personal atento en el desayuno
Pros:

La ubicación

Cons:

Mal olor del tapete o alfombra

2026-07-20 • via Nuitee
C
Christian • couple • us
8
It was a very nice hotel
Pros:

It was clean and the staff was very attentive.

Cons:

The view was not the greatest. We faced the back towards a bad dirty business, which impacted the experience overall. I know is out of the hotels control but we asked for a different view and since we booked it via Booking.com apparently there was nothin the front desk could do. But I had to book it via that site since via Marriott.com the rates were more expensive. I wish there were alternatives even to pay out of pocket for such modifications related to views upgrades

2026-07-20 • via Nuitee
E
ELSA • solo_traveller • mx
9
Pros:

The location of the place. It's near nice places to eat and hang out.

Cons:

The food wasn't that tasty.

2026-07-19 • via Nuitee
J
Juliana • couple • co
6
Pros:

La ubicación

Cons:

El desayuno, muy malo

2026-07-18 • via Nuitee
L
Lugo • solo_traveller • cr
8
Pequeña habitación y poca disponibilidad de desayuno
Pros:

Ubicación

Cons:

El tamaño y desayuno

2026-07-17 • via Nuitee
J
Jose • family_with_children • do
9
2026-07-17 • via Nuitee
M
MARIA TERESA DEL ROSARIO • family_with_children • mx
1
Cero formalidad. El hotel me cancelo la reservación el mismo día argumentando que fue problema uds
2026-07-14 • via Nuitee
B
Brian • family_with_children • cr
9
Ubicación
Pros:

Excelente ubicación

Cons:

En general bien

2026-07-13 • via Nuitee
L
Luis Alberto • family_with_children • mx
7
Pros:

muy buena ubicación

Cons:

falta de limpieza e higiene

2026-07-10 • via Nuitee
C
Claudia • extended_group • us
8
Everything was close
Pros:

The location

Cons:

Construction noise around

2026-07-10 • via Nuitee
O
Oscar Camacho • couple • us
6
No bueno!
Pros:

Ubicación!

Cons:

Servicio lobby , mis robaron un suéter!

2026-07-06 • via Nuitee
H
HUGO • family_with_children • co
8
Ubicación Ideal … no apta para días de celebración o protestas
Pros:

La ubicación con vista privilegiada al ángel es inmejorable y central para ir a cualquier sitio de la ciudad

Cons:

El ángel es el punto n de celebraciones, protestas y demás eventos masivos me decepcionó que el hotel no tuviera ventanas aislantes de sonido

2026-07-04 • via Nuitee
J
Josephine • couple • us
8
2026-07-03 • via Nuitee