CasaBlanca Hotel

Hotels
8.6 (1498 reviews)
316 Fortaleza Street , San Juan , pr

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Non-smoking throughout
Concierge service
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Noise from nearby bar
Inconsistent room cleanliness

Categories

Cleanliness
8.66
Complaints about cleanliness in terrace and room maintenance mentioned in reviews.
Service
9.33
Many positive mentions of helpful and pleasant staff throughout the reviews.
Location
9.37
Consistently highlighted as a great location for accessing local attractions.
Room Quality
8.12
Some negative feedback on uncomfortable beds and small rooms with no windows.
Amenities
8.35
General mentions of good amenities, though lacking some key features like a pool.
Value for Money
7.81
Concerns were raised about room quality versus price paid.
Food and Beverage
8.36
Limited mention, with an expressed desire for more food and beverage options on-site.
Overall Experience
8.83
Positive experiences overall but with notable concerns affecting comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 23:22

Property Description

Luxury in the Heart of San Juan

Rooftop Sundeck with Stone Bathtubs: Relax in style on our rooftop sundeck, complete with stone bathtubs and a panoramic elevator offering breathtaking views of the city.

Historic Charm and Modern Comfort: Immerse yourself in the rich history of San Juan with rooms filled with local art and original furniture from the early 1900s, while enjoying modern amenities like free Wi-Fi and premium bedding.

Eco-Friendly and Convenient: Benefit from our energy-efficient practices, as we proudly hold the 1st EPA Certification for Energy Efficiency in Hotels in Puerto Rico. Let our friendly multilingual staff assist you with concierge services and tours, ensuring a seamless stay.

Experience the best of Old San Juan at Hotel Sofo CasaBlanca - book now for an unforgettable stay!

Important information:

The nearest taxi drop off is located at the corner of Hotel Da House. The property expects noise everyday from 7:00 through 19:00. Guests with street facing hotel rooms can be relocated within the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJU

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

8.6
Based on 1498 reviews
Cleanliness: 8.66
Service: 9.33
Location: 9.37
Room Quality: 8.12
Amenities: 8.35
Value for Money: 7.81
Food and Beverage: 8.36
Overall Experience: 8.83
J
jennie • couple • pr
3
Cons:

No tiene cisterna de agua

2026-06-21 • via Nuitee
S
Sofia • couple • co
6
Cons:

No había agua

2026-06-17 • via Nuitee
K
kasey • solo_traveller • us
4
2026-06-17 • via Nuitee
A
Alain • couple • us
1
Demasiado caro para lo que realmente obtienes.
Pros:

La ubicación es muy buena Y los trabajadores de la recepción Son maravillosos.

Cons:

El hotel está muy abandonado. Las habitaciones tienen falta de iluminacion, las lámparas están rotas y no las cambian . Los Aires acondicionados y los techos de los pasillos se filtran por lo tanto las habitaciones se encharcan de agua. Hubo una situación Bien fea con el agua en todo Puerto Rico pero la administración de hotel no hizo absolutamente nada. Gracias a los trabajadores del hotel que teníamos Dos cubos de aguas al día para bañarnos Luego del enorme calor que hay en todo El País Pues lógicamente Es un clima tropical A la n potencia. En ocasiones había un poquito de agua en las llaves Durante la mañana Y nunca nos avisaron Por lo tanto fue un hallazgo fortuito. Hacen una reparación en el hotel Y nadie te informa que habrán ruidos que te despiertan a las 7:00 am Sólo 1 elevador por torre Por lo tanto si hay algún problema El edificio Se queda sin este elemento tan importante para poder bajar y subir cosas desde y hasta las habitaciones, Pero además los elevadores necesitan urgentemente una reparación capital. Las grietas en las paredes y en las columnas por todo el hotel abundan como si fuera algo muy normal. La concepción O sea la idea es excelente Pero sin un buen manejo económico No le queda mucho tiempo a ese hotel Para operar de manera efectiva. La higiene es bastante buena Pero no existen los restaurantes Porque los cerraron y no sé por qué motivo. Las instalaciones de alrededor del hotel Todas resolvían la situación del agua Pero en el hotel nunca sucedió. Las llaves que te dan para abrir las puertas muchas veces no funcionan Y en el caso nuestro hubo una que jamás funcionó A pesar de que se tuvo que configurar dos veces más. Solicitas cambio de sábanas y nada, Informas de un problema en una habitación En la noche Y al otro día nada.Repito los trabajadores de la recepción son maravillosos y hay un señor de mantenimiento Que tiene barba y que siempre anda con espejuelos que es un ser de luz Constantemente intentando ayudar y bregar Con sus huéspedes.

2026-06-17 • via Nuitee
L
lvillegirl • Family
10
A Charming and Memorable Old San Juan Stay
Pros:

We thoroughly enjoyed our stay at Casablanca and would happily stay here again. The location is hard to beat. It was within easy walking distance of Old San Juan's forts, restaurants, and shops.

What we loved most was the hotel's unique character. It felt much more memorable than a standard chain hotel, with charming spaces and beautiful views of the city.

We stayed as a family of four and found it to be an excellent base for exploring Old San Juan. The staff were friendly and helpful, and the atmosphere perfectly matched the historic charm of the city.

Highly recommended for travelers looking for a distinctive Old San Juan experience.

2026-06-16 • via Tripadvisor
A
Alexander • solo_traveller • pr
9
Pros:

Location is AMAZING. The price and the commodities were great

Cons:

The mattress needs attention

2026-06-15 • via Nuitee
A
Adina • solo_traveller • es
1
Upon arrival, after a 20 hour journey to arrive, I was given buckets of cold water to bathe myself
Cons:

There was no running water in the hotel and was informed by the staff that they had been without water for days

2026-06-15 • via Nuitee
M
Mariela • solo_traveller • pr
7
Estadía regular - No agua.
Pros:

Buena ubicación.

Cons:

No estaban preparados ya que no había agua. Debieron tener cubos y agua embotellada en las habitaciones. Brindaron un cubo de agua y porque lo pedí en la mañana.

2026-06-14 • via Nuitee
D
David • family_with_children • us
8
Pleasant
Pros:

The staff is quite accommodating and full of local details we used.

Cons:

The fact that there was no running water for the last 2 days we were there was horrible and no backup plan for these types of situations from the hotel..

2026-06-14 • via Nuitee
M
Maria Vazquez • solo_traveller • us
9
Pros:

Servicio, localización y precios.

Cons:

Una noche no tuvimos agua pero eso no fue culpa del hotel.

2026-06-10 • via Nuitee
N
Nubia • couple • us
10
The staff and the beauty of the hotel were completely amazing!
Pros:

The fantastic location

Cons:

It should have more guests activities.

2026-06-08 • via Nuitee
B
Bryan Sharan • solo_traveller • au
7
Pros:

Location was great. Alot of character.

Cons:

Air con was loud, floors needed a good clean.

2026-06-07 • via Nuitee
E
Ernesto • couple • pa
9
Céntrico y a gusto
Pros:

Lugar cómodo y céntrico

Cons:

Escogimos una habitación con balcón que era sumamente pequeño

2026-06-04 • via Nuitee
6
689ggb • Couples
2
Ballroom noise means no sleep at this hotel
Pros:

Had a room with 2 opening doors overlooking the street. Not a cheap room. No problem with noise from the street. On our 3rd night around 10pm the horrible loud noise (music?) started.
Looked out on the street and it was quite. The sound was coming from the hotel "ballroom" in the basement. We had to put on our airplane noise cancelling headphones and still we could feel the bass while laying in bed. Hours of no sleep!
The next day we complained to the front desk and they were aware that the sound carries up throughout the entire 6 floors. Assured us nothing in the ballroom that night. Wrong, again no sleep. Horrible, just horrible. Can't sleep with headphones on but at least they helped not go crazy with the volume of the noise.
Would never stay here again.
On a different note, the room looked clean, but the tile floor must never get mopped with a floor cleaner. On the first night we were shocked by our black feet and socks.

2026-06-03 • via Tripadvisor
T
Trina • family_with_children • us
10
2026-06-01 • via Nuitee
L
Luis Federico • couple • pr
10
Céntrico y acogedor
Pros:

La localidad. Céntrico y acogedor

2026-06-01 • via Nuitee
E
Edna • couple • us
4
It was a bad choice and I would not stay there again.
Pros:

The location

Cons:

It was a tiny room with no amenities. No windows, uncomfortable bed and the water pressure was very low for the shower.

2026-05-31 • via Nuitee
A
Alvarado • family_with_children • pr
10
Overall good stay for me he ocation.
Pros:

Location

Cons:

N/A

2026-05-31 • via Nuitee
R
Reid • extended_group • us
10
2026-05-30 • via Nuitee
A
Adnan • couple • us
10
2026-05-29 • via Nuitee