Hotel Rialto

Hotels
9.2 (1733 reviews)
653 Pandora Avenue , Victoria , ca
+1 800-332-9981

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Clean and comfortable rooms
Cons:
High price
Limited breakfast options
Missing hooks for jackets

Categories

Cleanliness
9.51
The hotel was exceptionally clean, providing a comfortable environment.
Service
9.98
All staff members were friendly and helpful, contributing to an excellent service experience.
Location
10
The location was excellent, right in the heart of downtown Victoria.
Room Quality
8.97
The room was spacious with a comfortable bed, fulfilling expectations.
Amenities
8.5
Some amenities were good, but the hotel restaurant isn’t open for lunch or breakfast.
Value for Money
8.46
Some guests mentioned the price was high for what was offered.
Food and Beverage
8.51
Dinner at The Palms was magnificent, but breakfast options were limited.
Overall Experience
9.69
Overall experience was excellent with memorable touches during the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 10:13

Property Description

Luxurious Amenities
Indulge in comfort and convenience with our well-equipped rooms featuring a flat-screen TV, i-Home Stereo MP3 docking station, and deluxe toiletries.

Convenient Location
Located just steps away from Inner Harbour Centre and minutes from Victoria Conference Centre, our historic hotel is the perfect choice for both business and leisure travelers.

Exceptional Service
From ticket and tour assistance to free Wi-Fi, our dedicated staff is committed to ensuring your stay at Hotel Rialto is memorable and stress-free.

Experience the perfect blend of luxury and convenience at Hotel Rialto. Book now and make your Victoria getaway unforgettable.

Important information:

When booking more than 4 rooms, different policies and additional supplements may apply.

Please note only dogs are permitted as pets. Dogs must not exceed (18.1 kg) 40 lbs.

Pet is USD 50 per stay, per dog.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYJ

Location

Guest Reviews

9.2
Based on 1733 reviews
Cleanliness: 9.51
Service: 9.98
Location: 10
Room Quality: 8.97
Amenities: 8.5
Value for Money: 8.46
Food and Beverage: 8.51
Overall Experience: 9.69
B
Berry • solo_traveller • us
10
2026-08-13 • via Nuitee
J
John • couple • ca
10
2026-08-10 • via Nuitee
N
Nicole • extended_group • ca
6
Pros:

Location proximity good but a lot of unfortunate people in the area living with substance use disorder visibly

Cons:

Rooms were tired - need updating

Location proximity good but a lot of unfortunate people in the area living with substance use disorder visibly

2026-08-10 • via Nuitee
A
Ankur • family_with_children • ca
9
2026-08-09 • via Nuitee
L
Lucinda • couple • us
10
2026-08-09 • via Nuitee
A
Ailsa • couple • nz
8
Short and sweet at 1 night ❤️
Pros:

Staff and comfort and cleanliness

Cons:

Roadside room - not enough window glazing for soundproofing!

2026-08-09 • via Nuitee
M
Matt • couple • us
8
2026-08-07 • via Nuitee
G
Gerard • couple • ca
10
Would love to have stayed longer.
Pros:

We were upgraded to an excellent suite. The room was spacious, quiet and very comfortable. Well equipped with high end toiletries and coffee maker. Great location. Very friendly and helpful staff. Snacks and fruit available at reception. Hotel parking available close by.

Cons:

Very little. Need to check with reception for detailed directions to parking.

2026-08-06 • via Nuitee
M
michele • couple • us
7
2026-08-04 • via Nuitee
G
genevieve • couple • ca
10
2026-07-22 • via Nuitee
S
Svenja • solo_traveller • de
7
2026-07-21 • via Nuitee
C
colby2007 • Family • Sahuarita, Arizona
8
Great location to Government St where everything is happening
Pros:

Location is great to Government St where everything is happening. Be sure to take the bus if you are coming in on the ferry…$3.00 as opposed to $75.00 Uber
Room was small but the heated bathroom floor was heaven!!Front desk was very helpful!!!

2026-07-20 • via Tripadvisor
J
Julian • couple • cl
5
Convenient location, but room issues and a bug concern made for a disappointing stay.
Pros:

The location was convenient, and while the initial room assigned to us had a poor view (directly facing a wall despite requesting "a view and quiet"), staff did offer an alternative — a second-floor room with a view, albeit facing the noisy street. Earplugs were provided for the noise. We'd also read previous reviews mentioning homeless people in the vicinity; this was true, but we didn't feel unsafe at any point.

Cons:

We were originally told we could only have a view or quiet, not both, and ended up compromising with a noisier street-facing room. More concerning, on the second morning we found what appeared to be a bed bug on the bed. We reported it immediately to the front desk, but the response felt fairly casual. Management followed up by email the next day saying no evidence of bugs was found in the room, despite the photo we'd sent — no compensation or gesture of goodwill was offered. Understandably, the bug incident left us too unsettled to enjoy the breakfast fruit and coffee offered in reception for the rest of our stay.
Given these issues, the stay didn't feel like it matched the price point.

2026-07-20 • via Nuitee
A
Aiste • couple • lt
10
Pros:

Upon arrival to the hotel we found out that we were upgraded to the King suite (instead of King) room, without an explicit reason (maybe as we were staying longer), staff were always ready to help, bring in needed facilities, etc. Location was also very good for us to reach main attractions. Air conditioner worked well (was quite important for us). We didn't use hotel's restaurant as we found a nearby one we really liked and also had some food in the room (the little kitchenette with a fridge, microwave and coffee/tea making facilities was quite useful too).

2026-07-20 • via Nuitee
S
Simona • family_with_children • ca
8
2026-07-20 • via Nuitee
M
marco • couple • it
8
2026-07-19 • via Nuitee
J
joeandmariles • Couples • Tucson, Arizona
10
Great hotel, clean and easy accessibility to downtown Victoria. Highly recommended.
Pros:

Great hotel. Clean rooms and facilities and highly accessible to downtown Victoria's shops and restaurants. It ranks high among the best hotels we've stayed in all our travels. What made it special for us was the friendly and accomodating hotel staff. In particular we enjoyed enteracting with Arlene, Jinny and Sangay. My wife and I will definitely look them up again.

2026-07-17 • via Tripadvisor
K
Kat • solo_traveller • us
9
Weekend away in Victoria
Pros:

Great location, comfortable bed, heated floors in the bathroom, quiet (rarely heard room neighbors, doors opening and closing or talking in the hallway), nice size mini fridge and microwave.

Cons:

Maybe a little expensive but on par with similar hotels in the area.

2026-07-17 • via Nuitee
A
Andrew • family_with_children • us
8
2026-07-16 • via Nuitee
J
Jennifer • solo_traveller • ca
10
Pros:

Lovely little hotel. Great location - we were able to walk to most places, restaurants we wanted to go to. We really enjoyed our stay and would 100% come again.

2026-07-15 • via Nuitee