Hotel Rialto

Hotels
9.2 (1710 reviews)
653 Pandora Avenue , Victoria , ca
+1 800-332-9981

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Clean and comfortable rooms
Cons:
High price
Limited breakfast options
Missing hooks for jackets

Categories

Cleanliness
9.51
The hotel was exceptionally clean, providing a comfortable environment.
Service
9.98
All staff members were friendly and helpful, contributing to an excellent service experience.
Location
10
The location was excellent, right in the heart of downtown Victoria.
Room Quality
8.97
The room was spacious with a comfortable bed, fulfilling expectations.
Amenities
8.5
Some amenities were good, but the hotel restaurant isn’t open for lunch or breakfast.
Value for Money
8.46
Some guests mentioned the price was high for what was offered.
Food and Beverage
8.51
Dinner at The Palms was magnificent, but breakfast options were limited.
Overall Experience
9.69
Overall experience was excellent with memorable touches during the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 10:13

Property Description

Luxurious Amenities
Indulge in comfort and convenience with our well-equipped rooms featuring a flat-screen TV, i-Home Stereo MP3 docking station, and deluxe toiletries.

Convenient Location
Located just steps away from Inner Harbour Centre and minutes from Victoria Conference Centre, our historic hotel is the perfect choice for both business and leisure travelers.

Exceptional Service
From ticket and tour assistance to free Wi-Fi, our dedicated staff is committed to ensuring your stay at Hotel Rialto is memorable and stress-free.

Experience the perfect blend of luxury and convenience at Hotel Rialto. Book now and make your Victoria getaway unforgettable.

Important information:

When booking more than 4 rooms, different policies and additional supplements may apply.

Please note only dogs are permitted as pets. Dogs must not exceed (18.1 kg) 40 lbs.

Pet is USD 50 per stay, per dog.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYJ

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs CAD 25 per day.

Location

Guest Reviews

9.2
Based on 1710 reviews
Cleanliness: 9.51
Service: 9.98
Location: 10
Room Quality: 8.97
Amenities: 8.5
Value for Money: 8.46
Food and Beverage: 8.51
Overall Experience: 9.69
G
genevieve • couple • ca
10
2026-07-22 • via Nuitee
S
Svenja • solo_traveller • de
7
2026-07-21 • via Nuitee
C
colby2007 • Family • Sahuarita, Arizona
8
Great location to Government St where everything is happening
Pros:

Location is great to Government St where everything is happening. Be sure to take the bus if you are coming in on the ferry…$3.00 as opposed to $75.00 Uber
Room was small but the heated bathroom floor was heaven!!Front desk was very helpful!!!

2026-07-20 • via Tripadvisor
A
Aiste • couple • lt
10
Pros:

Upon arrival to the hotel we found out that we were upgraded to the King suite (instead of King) room, without an explicit reason (maybe as we were staying longer), staff were always ready to help, bring in needed facilities, etc. Location was also very good for us to reach main attractions. Air conditioner worked well (was quite important for us). We didn't use hotel's restaurant as we found a nearby one we really liked and also had some food in the room (the little kitchenette with a fridge, microwave and coffee/tea making facilities was quite useful too).

2026-07-20 • via Nuitee
S
Simona • family_with_children • ca
8
2026-07-20 • via Nuitee
J
Julian • couple • cl
5
Convenient location, but room issues and a bug concern made for a disappointing stay.
Pros:

The location was convenient, and while the initial room assigned to us had a poor view (directly facing a wall despite requesting "a view and quiet"), staff did offer an alternative — a second-floor room with a view, albeit facing the noisy street. Earplugs were provided for the noise. We'd also read previous reviews mentioning homeless people in the vicinity; this was true, but we didn't feel unsafe at any point.

Cons:

We were originally told we could only have a view or quiet, not both, and ended up compromising with a noisier street-facing room. More concerning, on the second morning we found what appeared to be a bed bug on the bed. We reported it immediately to the front desk, but the response felt fairly casual. Management followed up by email the next day saying no evidence of bugs was found in the room, despite the photo we'd sent — no compensation or gesture of goodwill was offered. Understandably, the bug incident left us too unsettled to enjoy the breakfast fruit and coffee offered in reception for the rest of our stay.
Given these issues, the stay didn't feel like it matched the price point.

2026-07-20 • via Nuitee
M
marco • couple • it
8
2026-07-19 • via Nuitee
J
joeandmariles • Couples • Tucson, Arizona
10
Great hotel, clean and easy accessibility to downtown Victoria. Highly recommended.
Pros:

Great hotel. Clean rooms and facilities and highly accessible to downtown Victoria's shops and restaurants. It ranks high among the best hotels we've stayed in all our travels. What made it special for us was the friendly and accomodating hotel staff. In particular we enjoyed enteracting with Arlene, Jinny and Sangay. My wife and I will definitely look them up again.

2026-07-17 • via Tripadvisor
K
Kat • solo_traveller • us
9
Weekend away in Victoria
Pros:

Great location, comfortable bed, heated floors in the bathroom, quiet (rarely heard room neighbors, doors opening and closing or talking in the hallway), nice size mini fridge and microwave.

Cons:

Maybe a little expensive but on par with similar hotels in the area.

2026-07-17 • via Nuitee
A
Andrew • family_with_children • us
8
2026-07-16 • via Nuitee
J
Jennifer • solo_traveller • ca
10
Pros:

Lovely little hotel. Great location - we were able to walk to most places, restaurants we wanted to go to. We really enjoyed our stay and would 100% come again.

2026-07-15 • via Nuitee
S
Sonia • extended_group • us
10
Cute hotel with a premium feel and very comfortable beds
Pros:

Cute independent hotel easy to access by bus from Swartz Bay. The lobby had some lovely flower arrangements and fresh whole fruit and tea/coffee in the morning.

The room and bathroom were both nice and clean, and they provided premium consumables (cookies, San Pelegrino sodas, and L'Occitane soap).

20 min walk to James Bay where Fairmont Empress, government seat and main harbor are. On a Saturday, we were also able to visit a delightful farmer's market about a 25-30 min walk away.

Very comfortable beds!!

Cons:

One of the nights we were there, there was some kind of public concert going on until maybe 11:30 pm, and we could hear the music which was..a bit screamo. I think this is probably not usually a problem, but if you happen to overlap with an event like that, good to be aware that downtown noise might be audible

2026-07-13 • via Nuitee
M
Mary • solo_traveller • ca
10
I have stayed in the Rialto over 3 times because it is so wonderful
Pros:

I love this Hotel! The rooms are lovely and the staff are all so friendly and helpful.

Cons:

I didn’t like that I had to come home

2026-07-13 • via Nuitee
P
Patricia • solo_traveller • us
10
2026-07-13 • via Nuitee
M
Mana • couple • dk
3
Cons:

The lady at reception was quite rude about the fact that I did not have a credit card. Even after I explained that credit cards are not commonly used in Denmark, she insisted that “everyone has one.” We had both Visa and Mastercard debit cards, and our one-night stay had already been paid online.

Instead of placing a temporary hold on the security deposit, she charged my card CAD 300 and told me the money would be refunded immediately after checkout once the room had been inspected. We checked out early the following morning, but no one inspected the room at that time. The refund was processed two days later, and because of the exchange rate, I received approximately DKK 100 less than I had originally paid.

The financial loss was not the main issue—it was the attitude and lack of flexibility. I understand that using a credit card is standard practice in Canada, but Victoria is a popular tourist destination with many European visitors, where debit cards are widely used. A more understanding and accommodating approach would have made for a much better guest experience.

2026-07-07 • via Nuitee
S
Samantha • couple • ca
3
Won’t be back
Pros:

Location

Cons:

Parking was a distance away and very expensive. Rooms were dirty, with holes and soft spots in the floor. Elevator was filthy.

2026-07-06 • via Nuitee
K
Karen • family_with_children • ca
8
Great little hotel in the heart of downtown Victoria.
Pros:

Front desk staff was super friendly and helpful.

2026-07-05 • via Nuitee
B
Brielle • couple • ca
10
2026-07-02 • via Nuitee
O
Omar • family_with_children • om
10
2026-06-28 • via Nuitee
P
Paulo • solo_traveller • pt
10
2026-06-26 • via Nuitee