New Alexander Hotel

Hotels
7.1 (2511 reviews)
Via Bersaglieri d'Italia 19 , Genova , IT

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Dirty bed sheets
Dated rooms
No parking availability

Categories

Cleanliness
4.98
Issues with cleanliness mentioned, such as dirty bed sheets and overall room upkeep.
Service
8.46
Multiple positive mentions of friendly and helpful staff.
Location
9
Central location, convenient for transportation and local attractions.
Room Quality
6.45
Some rooms are well-maintained, but others are dated and in need of renovation.
Amenities
6.98
Basic amenities mentioned, some issues with parking availability.
Value for Money
6.94
Generally perceived as a fair value for the location and service offered.
Food and Beverage
6.49
Breakfast was good but not included in the stay, which was viewed negatively.
Overall Experience
7.46
Mixed experiences overall, some had great stays while others noted significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:07

Property Description

Central Location:
Located in the heart of Genoa, New Alexander Hotel offers convenience for exploring the city with Genova aquarium just a short distance away.

Comfortable Accommodation:
Each room at New Alexander Hotel is equipped with modern amenities such as air conditioning, flat-screen TV, and a safe, ensuring a comfortable stay. The private bathrooms are stocked with a hairdryer and shower essentials.

Exceptional Service:
Enjoy a buffet breakfast with a variety of sweet and savoury options served daily. The multilingual staff at the 24-hour front desk are always ready to assist, making your stay even more pleasant.

Experience the best of Genoa at New Alexander Hotel. Book your stay now for a memorable experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GOA

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.1
Based on 2511 reviews
Cleanliness: 4.98
Service: 8.46
Location: 9
Room Quality: 6.45
Amenities: 6.98
Value for Money: 6.94
Food and Beverage: 6.49
Overall Experience: 7.46
J
Jack The Cap • solo_traveller • gb
8
2026-09-19 • via Nuitee
E
Eduard • extended_group • de
10
2026-09-19 • via Nuitee
D
David • solo_traveller • ch
8
2026-09-18 • via Nuitee
A
Ada73 • solo_traveller • it
4
Esperienza negativa
Pros:

Purtroppo l'hotel è in una posizione negativamente particolare. A ridosso della stazione e il centro storico, tratto però pieno di degrado. Il piazzale davanti all'hotel è invaso da persone ubriache e simili che bivaccano fino a tarda sera, per poi tornare alle 4 del mattino a fare litigate e gesti vandalici. Vicino ha solo attività commerciali di basso livello, compreso locali dove mangiare. La nostra stanza aveva l'acqua fredda nonostante la nostra segnalazione non hanno provveduto. Inoltre ci hanno dato una tessera parcheggio a pagamento non funzionante creandoci ulteriore disagio nel chiamare la centrale operativa per poter uscire con l'auto alle 6 del mattino. Purtroppo per noi è stata una esperienza totalmente negativa.

Cons:

Tutto

2026-09-18 • via Nuitee
M
Muamba • family_with_children • it
7
Sono stata molto bene
Pros:

La posizione molto comoda,!

Cons:

Spasi sono troppo pochi

2026-09-17 • via Nuitee
A
Alfonso • extended_group • ch
5
Cons:

Pas du tout accessible aux personnes à mobilité réduite
Ce qui étais le cas pour mon amie , et n’est pas indiqué sur le site

2026-09-16 • via Nuitee
E
Elisa • solo_traveller • it
8
2026-09-16 • via Nuitee
B
BENOIT • couple • be
8
Pros:

L accueil . Personnel de jour parlant parfaitement le français et très serviables. L hotel est très bien situé proche de la gare , du metro. Le centre historique et le port antique a un quart d'heure de marche.

2026-09-16 • via Nuitee
C
Catherine • couple • fr
7
Séjour ordinaire
Pros:

L’emplacement
En tout cas, personnel, très accueillant, très gentil.

Cons:

Hotel, devant la gare, quartier pas très rassurant et l’hôtel est pas bien illuminé, c’est assez sombre.

2026-09-14 • via Nuitee
D
Daniela • extended_group • fr
10
2026-09-14 • via Nuitee
T
Terry • solo_traveller • us
10
2026-09-14 • via Nuitee
C
CLAIRE • solo_traveller • fr
7
Pros:

Le confort de la chambre et la proximité du quartier historique ainsi qu'un parking sécurisé

2026-09-14 • via Nuitee
A
Ana Maria Simões • solo_traveller • pt
10
2026-09-14 • via Nuitee
S
Simonnet • couple • fr
8
Pros:

Accueil exceptionnel, et emplacement proche parking

Cons:

Odeurs désagréable et humidité dans la chambre dommage

2026-09-13 • via Nuitee
M
Massimo • couple • it
6
2026-09-13 • via Nuitee
E
Ellen • couple • de
5
2026-09-13 • via Nuitee
M
Maria Giulia • solo_traveller • it
4
2026-09-13 • via Nuitee
A
Andrea • solo_traveller • it
4
2026-09-13 • via Nuitee
R
Ruben • solo_traveller • ar
10
Pros:

La ubicación y atención del personal

2026-09-12 • via Nuitee
A
Armando • solo_traveller • es
7
2026-09-12 • via Nuitee