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Facilities
Property facilities
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Fitness facilities
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Offsite parking discounted rates available
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Free WiFi
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24-hour front desk
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Luggage storage
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Concierge service
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Elevator
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Fitness facilities
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Breakfast available (surcharge)
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Safe-deposit box at front desk
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Free newspapers in lobby
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Smoke-free property
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Tours/ticket assistance
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Offsite parking discounted rates available
Review Highlights
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Property Description
Discover the perfect blend of comfort and convenience at The Leonard Hotel, ideally situated in the heart of London, just moments away from iconic attractions.
Recreation and Relaxation
Unwind in our state-of-the-art fitness center, or enjoy a cocktail at our stylish bar/lounge after a busy day of exploration.
Gastronomic Delights
Indulge in British cuisine at Seymour’s Restaurant, or take advantage of our 24-hour room service for a delightful dining experience in the comfort of your room.
Comfort & Connectivity
Our 56 uniquely designed guestrooms offer complimentary Wi-Fi, cable programming for your entertainment, and private bathrooms with toiletries for a home-away-from-home feel.
Book your stay today and make The Leonard Hotel your base for exploring all that London has to offer!
- Up to 6 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Contactless check-in and contactless check-out are available.
Property Policies
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Pets
Pets not allowed
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Check-in & Check-out
Contactless check-out is available
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General
Professional property host/manager
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Check-in & Check-out
Contactless check-in is available
Location
Guest Reviews
Loved the newly refurbished bedrooms
الموقع قريب ،والموظفون متعاونون
الرجاء تغيير مقابض دورات المياه الداخليه لانها صعبت الفتح
Personel çok iyi, renovasyon olduğu için biraz gürültü var ama genel olarak çok memnun kaldık.
Friendly and hard-working but inexperienced staff made problem solving more difficult than it should have been. Plus items any visitor would expect (such as sufficient tea and a TV remote control) were too often missing. Also, the hotel is still working out some basic items (such as preparing the staircase for regular use and the in-room phone system) that should have been completed before it was reopened to the public. I do expect - given the commitment of the staff - that this hotel will have all this corrected in a month or so. I do think the staff needs more training on problem-solving.
الموقع
This was my first trip outside of the US, and our stay at the Leonard was wonderful. They were under going some remodeling so there was some construction and lots of activity in the lobby area. This did not hinder our stay in anyway.
We were close to so many shops and restaurants, and Hyde Park
The staff went above and beyond to make our stay comfortable. They were friendly, courteous, accommodating and welcoming.
We would come back to this welcoming atmosphere!
Stayed here for four days! Comfortable Clean rooms!!
Everyone who works there is so helpful and friendly!!! Such a pleasant atmosphere!!!
Breakfast was wonderful! Everything so fresh and delicious!!
Updated dinning area looks amazing!!
I highly recommend the Leonard Hotel to make your London trip even more enjoyable!!!
Close to the downtown
The work of maintenance was going on
I'm not one to write reviews and 99% of my stays are pleasant.
The fire alarm went off at 2:30 am and when informing the staff the next morning, they were well aware of this happening frequently "We have a guest that like taking showers at this hour." Surely one would inform new guests that this may happen if they were aware of it in order not to think the building was on fire. This resulted in zero sleep for the rest of night, waking up exhausted.
This same event occurred to another guest at a similar hour, (reviewed on Booking.com) with the same reasoning that "it was a guest taking a shower" - this was a month apart.
I can only assume it is a faulty fire alarm that has not been fixed. If they had simply admitted fault, simply apologised and taken ownership, I would not have left a review and forgotten about it. However the story was ready.
There are plenty of other options available in the area in same price range.
On a positive note, I was upgraded free of charge upon arrival, which I really appreciated. When I asked the receptionist whether there was a significant difference between the room types, she explained that the upgraded room included a separate living area. After seeing the room, I have to say that the upgrade made a substantial difference to my comfort. The bedroom itself was quite compact, but the large adjoining living room created a much more spacious and pleasant environment overall.
The room was well-equipped, with a very nice bathroom and a practical built-in wardrobe. Despite the issues mentioned I genuinely enjoyed my stay. The location is fantastic, just a few steps from Oxford Street making it an excellent base for exploring the city. The combination of the spacious upgraded room and the outstanding location were definite highlights of my visit.
I was not informed prior to my arrival that the hotel was undergoing renovation work. The main reception area was under reconstruction, and the reception desk had been temporarily relocated to a small doorway nearby. Guests had to walk through the construction area to reach the elevators and access their rooms. The breakfast area had also been moved to a small temporary room.
The staff were neither rude nor particularly welcoming. They were polite enough, but the service felt somewhat indifferent, as if guest satisfaction was not a priority. On my second day, I asked the receptionist if housekeeping could bring a few missing items to my room. I also mentioned that the towels did not need to be replaced. The receptionist suggested that I wait and take the items upstairs myself, but I was on my way to a meeting and did not have time to carry them through the construction area. Fortunately, they eventually agreed to send them to the room.
Another issue was the bathroom light, which would not switch off. I reported this to the reception in the morning, as it seemed to be a technical fault and was unnecessarily wasting energy. I had already tried everything I could think of to turn it off, but nothing worked. Unfortunately, despite notifying the staff, the issue was not resolved during my stay, which was disappointing.
Another disappointment was that movies on the TV were not included and required an additional fee.
The room layout and signage were also confusing. The corridors are narrow and maze-like, and the directional signs do not clearly indicate which room numbers are located in which direction. The numbering system seemed quite random, and despite staying for several days, I got lost multiple times while trying to find my room.
We had a rather awful experience during our one night stay at the Hotel Leonard. Although air conditioning was advertised as an amenity, it was obvious that our air conditioning was not working during a heat wave in London. Unfortunately, we did become aware of this until we returned back to our hotel room after a few hours of sight seeing to realize our hotel room had not cooled down at all despite us turning on the air conditioning upon our check-in. When my husband made the front desk aware of the problem, we were told the air conditioning person was gone, and all they could do was offer us a discount and fans. About an hour later, we were brought a small desk fan. When I went back down to the front desk, suddenly two rooms with air conditioning that could accommodate our family of 5 were available. We were told that someone would be right back up with keys and to help us with our luggage as there was no lift to the 5th floor where we were being moved. Fast forward another 20 minutes or so, and we ended up carrying our own luggage up to the fifth floor and going down to the front desk to ask for our keys as no one ever showed up. It was after 10:00 by the time we actually got settled in our new rooms. This was less than ideal as we had an early flight the next morning. Thank goodness we were only at this hotel for one night. It was clear they were renovating, and trying to continue business as usual. Obviously, they were failing miserably at this and there should have been substantial discounts to their rates. Additionally, I can think of multiple different ways that their staff could have handled this situation that would have been commiserate with the rates they were charging customers, rather than being largely ignored and told the problem was “not our fault.” (Obviously, their failed HVAC was not our fault). Hopefully, once their renovations are completed, their service and amenities will improve substantially. Until then, I would strongly advise against overpaying to stay here.
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