The Penny Farthing Hotel

No dislikes. One thing to point out was that air con in our room and our daughters

There was some minor work on one day that woke me up

Not keen main door straight to outside, especially as the new lock system didn’t work, bed wasn’t particularly comfortable, strange selection of pillows, the room looked tired and the bathroom had bad water damage, not really clean in and around appliances.

The bed was uncomfortable (we thought it would be king but it was small and it was poor quality), the bathroom was dirty (in particular the shower screen and floor), pillows and duvet were lumpy, we could hear everything going on in other rooms and the corridor, the windows were also dirty. The room didn’t feel clean.

Issue with access code for room, see details below
I checked in at the main reception earlier in the day and confirmed the access codes to enter the building and my room. When I returned at 10pm the access code for the building worked ok but not room access. There was a phone number available and a member of staff came straight away, was helpful and managed to get me into the room

Nothing

Room very small. Very hot weather (not fault of hotel) and window only opened a very small amount so could not get a breeze

Remote reception most of the time. Pedantic about check in. Arrived 10 mins early and code didn’t work. Had to wait in the heat until 1500. Did not get the room I ordered . Booked King size with sofa bed. Got what appeared to a double. Room was tired. The air con blew out minimal tepid air. The u bend in the toilet had lost its enamel and was a horrid brown colour. The dressing room chair had weathered ripped red vinyl on it and looked as if it had come from a car boot sale. The walls were stained where condensation had ran down them. I complained to a receptionist who was there for a minimal time period. She became very nervous when I raised the points and stated she would contact her manager. No response was ever received. She stated that because booking was made through a third party they have no control over description on Booking.Com

Rooms are very dated, air con was broken, I only had a large fan, shower was very small. Everything is done via email and txt and when you need someone from reception you have to call and wait too long.