Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Restaurant
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
High prices
Bedding quality issues

Categories

Cleanliness
7.5
Some reviews mentioned issues with keys and luggage management.
Service
8.8
Staff were consistently described as friendly and helpful.
Location
9
Exceptional location with beautiful views and access to attractions.
Room Quality
8
Rooms were generally well-regarded with comfortable beds, though some concerns about bedding.
Amenities
8.3
Amenities were satisfactory with good dining options, though restaurant pricing was noted.
Value for Money
7.8
Some feedback indicated the room rates were considered high for what was offered.
Food and Beverage
8.5
Breakfast was particularly praised, and meals were generally received well.
Overall Experience
8.5
Reviews indicated a positive stay, despite minor issues experienced.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:00

Property Description

Lakefront Location with Stunning Views
Situated in the beautiful bay of Gersau at Lake Lucerne, Seehotel Riviera offers a picturesque setting with mountain scenery and Mediterranean vibes. Each room features a balcony overlooking the lake, providing guests with superb views right from their accommodation.

Dining Delights and Sunset Views
Indulge in a culinary journey at the lakeside restaurant, offering a diverse selection of Swiss and Mediterranean cuisine. Unwind at the beach bar with exotic cocktails while soaking in the mesmerizing sunset and panoramic views.

Relaxation and Recreation
After a day of exploration, guests can unwind in the sauna, solarium, or opt for a massage or beauty treatment. For more active pursuits, enjoy crazy golf, tennis, or paddle boats near the hotel.

Experience a perfect blend of relaxation and adventure at Seehotel Riviera - book your stay now for an unforgettable getaway!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: ZRH

Location

Guest Reviews

8.3
Based on 886 reviews
Cleanliness: 7.5
Service: 8.8
Location: 9
Room Quality: 8
Amenities: 8.3
Value for Money: 7.8
Food and Beverage: 8.5
Overall Experience: 8.5
E
Elena • solo_traveller • ch
7
2026-10-11 • via Nuitee
L
Leyla • couple • us
5
Disappointing Honeymoon Stay — Poor Value, Comfort, and Service
Pros:

We liked that we could see the lake.

Cons:

We stayed five nights during our honeymoon, paying approximately $360 per night. Unfortunately, the accommodations and service fell well short of expectations, particularly at this price.

Cleanliness and Maintenance: Upon arrival, the bathroom smelled unpleasant, and the shower drain was clogged. We were unable to use our shower for the first two nights. These basic maintenance issues should have been addressed before check-in.

Room Comfort: The property sits directly along a busy lakeside road, making traffic noise disruptive, especially at night. Without air conditioning, the room was uncomfortable. My advance request for an upper-floor room went unanswered, and we were assigned a first-floor room.

We paid extra for a kitchen and living area, but the space was considerably smaller than the listing photos suggested. The kitchen lacked basic supplies, and the sagging two-seat sofa was so uncomfortable that we resorted to sitting on dining chairs to watch television.

Breakfast: Although the breakfast buffet offered hot and cold options, the selection was identical every morning. Some variety would have been appreciated.

Communication and Service: At checkout, we were surprised by a €90 laundry charge for one small bag of clothing. The per-item pricing had not been clearly communicated. When we questioned the charge and mentioned our two nights without a functioning shower, the owner became visibly upset. He reduced the fee to €40 but showed little accountability for our experience.

Overall: At $360 per night, we expected better maintenance, comfort, transparency, and hospitality. Unfortunately, this property delivered poor value and disappointing customer service.

If comfort and clear communication matter to you, I recommend looking elsewhere. I hope this feedback encourages improvements and helps future guests make an informed decision.

2026-10-08 • via Nuitee
R
Ria • couple • be
10
uitstekend
Pros:

Ruime kamer met terras, direct aan het meer en de aanlegplaats van de boot. Supervriendelijke dames van de staff.

2026-10-08 • via Nuitee
M
Mark • couple • gb
10
10 out of 10
Pros:

I cannot recommend this hotel and it's staff highly enough! A fantastic location with the bus stop literally right outside the hotel and the ferry terminal just a minutes walk away. Great views out over the lake and the room was spacious, clean, comfortable and had everything you need. The staff were friendly, helpful and spoke English.
There is a lovely garden area with some seating right on the lake's edge where it is possible to swim in the lake. I hope to return to this hotel soon.

2026-09-19 • via Nuitee
A
Alfred • extended_group • ch
4
Verbesserungen wären von Vorteil.
Pros:

Personal sehr gut, und prompt. Essen sehr gut. Das Personal im Rest. war sehr gefordert mit der Aufgabe.
Man hatte das Gefühl es werde am Personal "gespart"

Cons:

Das Zimmer war "schmuddelig" . Hopp Hopp aufgeräumt. Die Douche ist nicht abgelaufen. (Wasser staute sich) Der Abluftventilator ist vor lauter Dreck/Staub stecken geblieben. Bei der Abreise wurde das gemeldet, jedoch wurde die Verantwortung auf die Gäste geschoben. Die solche Mängel halt melden sollten. Diese Mängel traten nicht plötzlich ein, sondern almählich. Man sollte auch die techn. Einrichtungen prüfen von Seiten des Hotels

2026-09-19 • via Nuitee
A
Andreea • couple • ro
8
Pros:

Pozitia locatiei este una excelenta, am primit o camera cu un copac in fata care perturba tot view ul, locuri de parcare nu sunt si cei de la receptie nu se chinuie sa spuna unde poti gasi un loc cu plata, am intampinat probleme la plata parcarii din centru deoarece se putea plati doar cu fise iar aplicatiile online nu merg cu esim. Mic dejun f bun, perne neconforme si nu sunt confortabile, salteaua de proasta calitate.

2026-09-19 • via Nuitee
Y
Yannick • solo_traveller • lu
9
2026-09-19 • via Nuitee
D
dominique • couple • fr
9
Pros:

bel emplacement vue sur lac, petit déjeuner très diversifier

2026-09-19 • via Nuitee
L
Lilly • couple • us
10
Old charm and integrity in a great location, with all the updated attention to details.
Pros:

Quality, well renovated and the location was ideal.

Cons:

We loved everything about this place!

2026-09-18 • via Nuitee
J
Jabr • family_with_children • ae
10
2026-09-17 • via Nuitee
Y
Ylona • solo_traveller • nl
7
Hotel on the lake of Lucerne
Pros:

The location of the hotel is really nice, right on the lake and opposite the pier for the ferries.
The view from the room is beautiful

Cons:

The road in front of the hotel is so noisy! Public busses are running nonstop. The rooms don't have airco so you want to keep the window open for fresh air. In summer the rooms must have been really hot! They were already warm in September...The sundeck at the lake was already closed in September, without any notice

2026-09-16 • via Nuitee
C
Cornelia • solo_traveller • de
8
2026-09-16 • via Nuitee
E
Edwin • extended_group • co
9
Pros:

Lindas vistas

Cons:

Todo muy bien

2026-09-16 • via Nuitee
D
Daniel • couple • ch
5
Sauberkeit und Service mangelhaft.
Pros:

Tolle Lage, schönes Dorf direkt am Vierwaldstätter See.

Cons:

Zimmer war bei Ankunft sehr verunreinigt. Haare im Kühlschrank, im WC usw. Frische Flecken an den Schränken und in der Kaffeemaschine waren noch die gebrauchten Kapseln. Während das Zimmer nochmal gereinigt wurde, bot man uns nicht mal einen Kaffee oder sonstwas zur Überbrückung an. Obwohl wir um 15 Uhr kamen, war kein kompetentes Personal anwesend und die "Rezeption" bestand aus einem Telefon mit eingespeicherter Nummer. Zimmer war übrigens für den Preis auch sehr klein. In einem Hotel in Schwyz sollte das Personal übrigens zumindest ein bisschen Deutsch sprechen.

2026-09-14 • via Nuitee
M
MARC • couple • us
6
Nice views, hotel poorly managed
Pros:

This hotel is a mixed bag. Here are my ratings and comments

5 - Right on the water with great views, right in front of ferry terminal and ticket office
5 - Internet
3.5 - Rooms are dark. They need more lights. Room was in good shape otherwise.

There is no AC so the room was hot even in September. This hotel is not recommended in the summer or when it is hot. Nights did not cool done much.
Smoke from restaurant below rises to the balconies above so you cannot use the balconies in the evening if you do not like breathing others smoke

4.5 - Breakfast good but same food every day. The first day 1/3 of the tables were reserved for dinner, 1/3 had dirty dishes and the rest were occupied. Breakfast was very understaffed. No one to welcome you in and tell you how to find everything. I made a stink and things improved. The removed the reserved seating for dinner and opened it up for breakfast.

2 - Hotel management poor. No one is ever at the check-in desk. Just a phone at the podium.

Only one hotel employee. He works really hard and is nice but he is never around and seems to do everything in the hotel.

Check-in is done by restaurant staff that admit they do not know anything about the hotel. Why is no one in the hotel at check-in time?

Had to wait 2 hours to check out because hotel employee was out. Restaurant check-in person gave incorrect info out about parking. Second restaurant staff said we did not have a parking reservation. Told that the rooms have an info sheet that explains how everything works. That is incorrect, it does not exist. Safe does not work unless you get the key from the hotel employee that is normally not around. Elevator does not work some of the time.

Whoever owns this hotel has to hire more than one part-time employee. No one is ever at the check-in desk so you can never ask a question.

They need someone to straighten out this hotel. Publish information sheets in every room, have an employee most of the day at the...

2026-09-14 • via Nuitee
R
Roman • couple • de
8
2026-09-14 • via Nuitee
I
Ian • solo_traveller • gb
7
Good value, clean & comfy 👍
Pros:

Good location close to the lake and near the ferry boat dock.
Very nice breakfast.

Cons:

Restaurant didn’t open at all on our first night.
Staff we did see were friendly & helpful but they are very few in numbers and the reception isn’t staffed.
Close to the lake is good but the Main Road along the lake runs right along the hotel and is quite noisy at times.

2026-09-13 • via Nuitee
A
Anita • couple • ch
7
War okay..
Pros:

Schöne Aussicht

Cons:

Das Doppelbett waren zwei Einzelbetten auf Rädern..

2026-09-11 • via Nuitee
D
duncan • couple • gb
9
Great stay
Pros:

Location , food excellent

Cons:

Nothing

2026-09-11 • via Nuitee
A
Angelina • couple • de
8
Pros:

Sehr gute Lage. Freundliches Personal.

Cons:

Direkt an der Straße . Sehr laut. Sehr warm im Zimmer.

2026-09-08 • via Nuitee