Spa & Wellness Hotel Diament Ustroń

Hotels
•
Hotele Diament
8.6 (735 reviews)
Zdrojowa 3a , Ustroń , PL

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent breakfast with wide selection
Friendly, helpful staff and good spa therapist
Clean, comfortable rooms and very comfortable beds
Spa and sauna facilities
Good location (near nature and town centre)
Family-friendly (kids activities, animation)
Large parking availability (usually)
Cons:
Small, crowded pool and limited pool facilities (cold water, no lockers)
Air conditioning / bathroom ventilation issues in some rooms
Extra charges (parking) and perceived value concerns
Limited nearby shops / inconvenient for small purchases
Isolated issues: ants in one room, weak internet in places

Categories

Cleanliness
8.8
Generally praised for cleanliness in multiple reviews (clean rooms, bathrooms); isolated issue reported about ants in one room.
Service
9.2
Staff repeatedly described as friendly and helpful (reception, restaurant, spa therapist); good family-oriented animation and assistance noted.
Location
8.9
Location valued for proximity to nature and town centre; some guests noted distance to shops and limited nearby convenience options.
Room Quality
8.2
Rooms often comfortable (very comfortable beds, well-equipped apartments) but some guests reported AC/ventilation problems, smaller balconies and apartment-specific issues.
Amenities
7.8
Spa and sauna receive positive mentions, fitness is compact; pool area criticized as small/crowded, cold water, limited operating hours, lack of lockers and some unusable features.
Value for Money
7.5
Mixed value perception: several guests felt quality versus price was questionable and noted extra charges (parking); others praised restaurant prices and offerings.
Food and Beverage
8.9
Breakfast repeatedly praised for variety and quality; some comments about limited healthier options (lack of fruit), queues for coffee machines and occasional poor elements.
Overall Experience
9.5
Overall guest sentiment is very positive with many 'highly recommended' notes, enjoyable stays, family-friendly activities and good breakfasts despite some amenity and value issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 00:56

Property Description

Luxurious Wellness Experience
Experience a 4-star stay at Spa & Wellness Hotel Diament Ustroń, nestled in the picturesque Silesian Beskids. Indulge in our wellness center with a starlit swimming pool, hot tub, sauna, and fitness room.

Family-Friendly Activities
Enjoy complimentary access to playgrounds, a skate park, and climbing walls. Kids can have a blast at the kid's corner while adults unwind with body treatments or a relaxing massage.

Gourmet Dining and Scenic Views
Start your day with a delicious breakfast at our restaurant offering regional delicacies. Unwind at the bar's summer terrace with mountain views. Book now for a rejuvenating escape in Ustroń!

Important information:

Guests travelling with children are required to show their photo identification upon check-in.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KTW

Location

Guest Reviews

8.6
Based on 735 reviews
Cleanliness: 8.8
Service: 9.2
Location: 8.9
Room Quality: 8.2
Amenities: 7.8
Value for Money: 7.5
Food and Beverage: 8.9
Overall Experience: 9.5
J
Jakub • solo_traveller • pl
1
Pros:

Lokalizacja

Cons:

Pościel jest prana w tak silnej chemii , że obudziłem się cały spuchnięty i w krostach. Nie polecam

2026-10-08 • via Nuitee
M
Marta • couple • pl
8
Fajny pobyt z dobrym śniadaniem.
Pros:

Bardzo dobre ,urozmaicone śniadania. Fajna strefa relaksu.

Cons:

Sauna niedostępna w termiach w których byliśmy.

2026-09-18 • via Nuitee
M
Marek • solo_traveller • cz
10
2026-09-17 • via Nuitee
K
Kamil • solo_traveller • pl
9
2026-09-16 • via Nuitee
K
Katarzyna • couple • it
5
Discreto ma non eccezionale
Pros:

La piscina interna, la spa, la colazione abbondante e di buona qualità

Cons:

Il personale della reception poco gentile e preparato, nella camera non hanno effettuato le pulizie giornaliere, la camera era poco luminosa, la lampada da tavolo non funzionava e non è stata riparata ne cambiata

2026-09-15 • via Nuitee
K
Kamil • solo_traveller • pl
10
2026-09-14 • via Nuitee
J
Jakub • family_with_children • pl
9
2026-09-14 • via Nuitee
L
Leszek • solo_traveller • pl
8
Pros:

Czysto dobre jedzenie

Cons:

Płacąc tyle za dobę parking powinien być dla gości bezpłatny sauna nie działała

2026-09-14 • via Nuitee
G
Gawłowska • solo_traveller • pl
9
2026-09-13 • via Nuitee
Šárka • family_with_children • cz
8
Pros:

Dobré výchozí místo pro výlety, pohodlné ubytování, prostorný pokoj. Výběr na snídani pro každého. V bazénu k dispozici pěnové nudle + spousta aktivit pro děti (lezecká stěna, nafukovací planetárium, hřiště, hledání tajenky s odměnou).

Cons:

Na tak velký hotel jen jedna malá věčně plně obsazená vířivka. U jídla sice nabízeli pro děti omalovánky + pastelky, ale ty nebyly nikdy ořezané.

2026-09-11 • via Nuitee
M
Martina • solo_traveller • cz
9
2026-09-11 • via Nuitee
M
mateusz • solo_traveller • pl
7
Pros:

W porządku pokój . Lokalizacja. Przyjemny basen. Bardzo dobra restauracja

Cons:

Sauna wyłączona . Problemy w komunikacji między pracowanikami . Siłownia też mogłaby być trochę odświeżona sprzetowo.

2026-09-08 • via Nuitee
T
Tomasz • solo_traveller • de
8
Hotel Wellness Diament
Pros:

Pokoj przestronny personel sympatyczny pomocny jedzonko dobre na różne podniebienia pogoda dopisała przepiekny wrzesień

Cons:

Pościel no jakaś szarawa niedoprana poduszki to jakaś porazka i kabina prysznicowa prosi się o solidne do czyszczenie

2026-09-08 • via Nuitee
K
Krystyna • couple • cz
10
2026-09-07 • via Nuitee
R
Robert • solo_traveller • pl
9
2026-09-02 • via Nuitee
A
Anita • family_with_children • pl
9
Pros:

Znakomite SPA, przepyszne posiłki, przemiła obsługa.

2026-09-01 • via Nuitee
O
Oskar • solo_traveller • pl
10
2026-08-31 • via Nuitee
P
Piotr • family_with_children • pl
9
Pros:

Obsługa

Cons:

Basen

2026-08-31 • via Nuitee
T
Tomáš • solo_traveller • cz
10
Pros:

Jídlo naprosto výjimečně dobré, personál velmi milý a ochotný, vše působilo útulné 🤗

Cons:

Jen jeden bazén, jedna vyřívka, která byla většinou obsazena 😢. A jen jedna sauna. Kdyby bylo více vyřívek a saun bylo to skvělý a bazén trochu studený.

2026-08-29 • via Nuitee
A
ALEKSANDRA • solo_traveller • pl
9
2026-08-27 • via Nuitee