Spa & Wellness Hotel Diament Ustroń

Hotels
•
Hotele Diament
8.6 (726 reviews)
Zdrojowa 3a , Ustroń , pl

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent breakfast with wide selection
Friendly, helpful staff and good spa therapist
Clean, comfortable rooms and very comfortable beds
Spa and sauna facilities
Good location (near nature and town centre)
Family-friendly (kids activities, animation)
Large parking availability (usually)
Cons:
Small, crowded pool and limited pool facilities (cold water, no lockers)
Air conditioning / bathroom ventilation issues in some rooms
Extra charges (parking) and perceived value concerns
Limited nearby shops / inconvenient for small purchases
Isolated issues: ants in one room, weak internet in places

Categories

Cleanliness
8.8
Generally praised for cleanliness in multiple reviews (clean rooms, bathrooms); isolated issue reported about ants in one room.
Service
9.2
Staff repeatedly described as friendly and helpful (reception, restaurant, spa therapist); good family-oriented animation and assistance noted.
Location
8.9
Location valued for proximity to nature and town centre; some guests noted distance to shops and limited nearby convenience options.
Room Quality
8.2
Rooms often comfortable (very comfortable beds, well-equipped apartments) but some guests reported AC/ventilation problems, smaller balconies and apartment-specific issues.
Amenities
7.8
Spa and sauna receive positive mentions, fitness is compact; pool area criticized as small/crowded, cold water, limited operating hours, lack of lockers and some unusable features.
Value for Money
7.5
Mixed value perception: several guests felt quality versus price was questionable and noted extra charges (parking); others praised restaurant prices and offerings.
Food and Beverage
8.9
Breakfast repeatedly praised for variety and quality; some comments about limited healthier options (lack of fruit), queues for coffee machines and occasional poor elements.
Overall Experience
9.5
Overall guest sentiment is very positive with many 'highly recommended' notes, enjoyable stays, family-friendly activities and good breakfasts despite some amenity and value issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 00:56

Property Description

Luxurious Wellness Experience
Experience a 4-star stay at Spa & Wellness Hotel Diament Ustroń, nestled in the picturesque Silesian Beskids. Indulge in our wellness center with a starlit swimming pool, hot tub, sauna, and fitness room.

Family-Friendly Activities
Enjoy complimentary access to playgrounds, a skate park, and climbing walls. Kids can have a blast at the kid's corner while adults unwind with body treatments or a relaxing massage.

Gourmet Dining and Scenic Views
Start your day with a delicious breakfast at our restaurant offering regional delicacies. Unwind at the bar's summer terrace with mountain views. Book now for a rejuvenating escape in Ustroń!

Important information:

Guests travelling with children are required to show their photo identification upon check-in.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KTW

Location

Guest Reviews

8.6
Based on 726 reviews
Cleanliness: 8.8
Service: 9.2
Location: 8.9
Room Quality: 8.2
Amenities: 7.8
Value for Money: 7.5
Food and Beverage: 8.9
Overall Experience: 9.5
M
Mjundina • family_with_children • cz
9
Pohodový rodinný pobyt s dětmi
Pros:

+ Velmi pohodlné postele a hezky zařízený pokoj
+ Dobře fungující klimatizace
+ Velmi slušně vybavené fitness - horní kladka, veslo, protisměrné kladky, jednoručky do 20kg...
+ dostatečné vyžití pro děti - venkovní hřiště, pískoviště, vnitřní herna, bazén...

Cons:

- Omezenější variabilita večeří - za 4 dny příloha jenom brambory na různé způsoby, bylo nám řečeno, že bude strava vhodná i pro vegetariány, ale nabídka večeří byla hodně omezená, většinou jen salát se sýrem nebo zeleninová polévka, jednou mozzarella sticks, naopak u snídaně se objevila jídla - jako grilovaná zelenina, omáčka s fazolemi, žampionová omáčka - která by byla jako vegetariánská večeře ideální

2026-08-19 • via Nuitee
B
Beata • couple • pl
10
Pros:

Piękny hotel

2026-08-18 • via Nuitee
A
Anna • solo_traveller • pl
7
Okay ale na 3 gwiazdki, nie na 4
Pros:

Ladny pokoj, dobre sniadania z duzym wyborem, strefa spa na masaze

Cons:

Lazienka w pokoju powinna byc juz wyremontowana, poduszki nie nadaja sie do spania, pokoje nie sa codziennie sprzatane, reczniki wymienione dopiero na prosbe. To na pewno nie jest 4 gwiazdkowy hotel chociaz ma niewykorzystany potencjal. Basen ma na calosci 170cm glebokosci wiec nie zbyt wygodny do odpoczynku. Prysznice przy basenie zasluguja na remont. Na zewnatrz basenu jest miejsce do siedzenia ale brakuje lepszej organizacji.

2026-08-12 • via Nuitee
E
Enrico • family_with_children • pl
5
Il ristorante e' terribile
Pros:

La colazione era ottima . La posizione normale

Cons:

Il ristorante e' terribile Il menu e' estremamente limitato la qualita' del cibo mediocre.
Ho dovuto pagare il parcheggio a parte , non mi era mai successo.
Nei bagni non c'é il bidet . ma vivendo all'estero ormai mi sono abituato a questa particolarita'

2026-08-11 • via Nuitee
T
Tomasz • solo_traveller • pl
10
Pros:

Podobało się wszystko, jedzenie wyborne! Bardzo duży wybór! Świetny basen.

2026-08-09 • via Nuitee
W
Weronika • family_with_children • pl
8
2026-08-03 • via Nuitee
L
Lukáš • family_with_children • cz
8
2026-07-25 • via Nuitee
A
Adam • couple • pl
9
Bardzo udany pobyt
Pros:

Śniadanie ok, duży wybór wszystkiego, owoce, desery etc.
Basen jak najbardziej ok. Dużo atrakcji dla dzieci, animacje etc. Duże parkingi przed i za hotelem, zawsze było miejsce wolne.
Dodatkowo występ kapeli góralskiej - super

Cons:

Wentylację w łazience

2026-07-23 • via Nuitee
A
Agnieszka • family_with_children • pl
10
2026-07-20 • via Nuitee
J
Joanna • solo_traveller • gb
8
Very comfortable beds
Pros:

The bed was so comfortable. High quality of mattress. Also very noiseprooof windows. We could not hear even storm which was thundering above the hotel.
Good use of AC and comfortable stay.
Also food was tasteful and good quality.
We use also Spa facilities and Bali therapist - female was fantastic, fuly skilled.

Cons:

The picture of swimming pool on add gave impresion that is much bigger unfortunatelly it is so small that it does not welcoming comfortable use as is very crowded. So we did not use as no space.
I knownit is not hotel spa but we were disappoonted there there is not even small shop nearby to buy even small bottle of milk to our coffee in room. Would be good bonus to have access to small little grosery shop as distance to town is big.

2026-07-19 • via Nuitee
E
Elżbieta • solo_traveller • pl
10
Pros:

Z 5 koleżankami wynajęłyśmy 2 poziomowy apartament z aneksem kuchennym. Komfort przewyższył nasze oczekiwania.

2026-07-19 • via Nuitee
M
Michał • solo_traveller • pl
10
2026-07-19 • via Nuitee
S
Szymon • solo_traveller • pl
10
2026-07-15 • via Nuitee
M
Martyna • solo_traveller • pl
10
2026-07-14 • via Nuitee
N
Natalia • solo_traveller • pl
10
2026-07-14 • via Nuitee
M
Majkus • couple • pl
10
2026-07-14 • via Nuitee
J
Julia • couple • pl
10
2026-07-13 • via Nuitee
F
Fady • family_with_children • ae
7
2026-07-12 • via Nuitee
P
Pawel • solo_traveller • pl
10
2026-07-11 • via Nuitee
M
Małgorzata • solo_traveller • pl
8
Pros:

Czystość, cisza. Pyszne śniadania, miły personel. Duża sauna. Kompaktowa fajna siłownia.

Cons:

Pokój z widokiem na góry...nie do końca miał ten widok... w basenie kaskady masujące z których za bardzo nie da się skorzystać przy głębokości basenu 1,70...

2026-07-07 • via Nuitee