Boutique Hotel Hancelot

Hotels
7.8 (2033 reviews)
Vijfwindgatenstraat 19 , Ghent , be

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Room service
Business center
Heating
Terrace
Garden
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Excellent breakfast
Cons:
Cleanliness issues
Old room quality
Heating problems

Categories

Cleanliness
6.69
Several reviews mentioned issues with cleanliness, including dirt and maintenance problems.
Service
9.16
Multiple reviews highlighted the friendliness and helpfulness of the staff.
Location
9.2
Guests frequently stated that the location was ideal and convenient.
Room Quality
6.65
Negative comments regarding old furnishings and maintenance issues.
Amenities
7.18
Some amenities were appreciated, but others were lacking (like heating).
Value for Money
7.64
Perceptions of value were mixed, with some seeing it as overpriced given the condition.
Food and Beverage
8.19
Breakfast received positive remarks for quality and variety.
Overall Experience
7.66
Overall satisfaction was decent, but issues in cleanliness and room quality affected the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:02

Property Description

Elegant Townhouse Setting
Charme Hotel Hancelot, a former baron's town house, exudes elegance with its stylish décor, just a short stroll from the iconic Belfort. Enjoy the charm of this historic building while benefiting from modern conveniences like free Wi-Fi and a well-equipped meeting room.

Luxurious Rooms and Cozy Spaces
Indulge in spacious rooms adorned with antique furniture, flat-screen TVs, and high ceilings, blending modern comfort with original features. Unwind in the inviting lobby lounge by the fireplace or relax on the tree-shaded terrace, perfect for enjoying sunny days.

Convenient Amenities and Nearby Attractions
Start your day with a delicious buffet breakfast in the grand breakfast room and explore the city effortlessly with the tram stop nearby. With parking available on-site, your stay is made even more convenient. Don't miss the nearby Capitole Gent theatre and Ghent University Hospital, just a short distance away.

Ready to experience the perfect blend of history and luxury at Charme Hotel Hancelot? Book your stay now for an unforgettable getaway.

Important information:

Please note that late check-in after 21:00 is possible. Please contact the hotel in advance.

Please note that the accommodations does not have a elevator.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BRU

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for € 25 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 15 per day.

Location

Guest Reviews

7.8
Based on 2033 reviews
Cleanliness: 6.69
Service: 9.16
Location: 9.2
Room Quality: 6.65
Amenities: 7.18
Value for Money: 7.64
Food and Beverage: 8.19
Overall Experience: 7.66
S
Stefanie • solo_traveller • be
8
2026-07-25 • via Nuitee
N
Nancy • solo_traveller • be
9
Zeer mooi hotel met erg goede ligging
Pros:

Het personeel was heel vriendelijk en behulpzaam! Ook de locatie is top! Vlak aan de tramhalte! Het ontbijt was goed verzorgd en vers.

Cons:

De kamers waren erg gehorig en hadden nood aan een up date!

2026-07-25 • via Nuitee
R
Rottenbach • solo_traveller • de
10
Pros:

Very friendly staff
Super location.

2026-07-23 • via Nuitee
B
Bodo • solo_traveller • de
7
2026-07-23 • via Nuitee
C
Caluwé • solo_traveller • be
9
2026-07-22 • via Nuitee
D
Dutranoit • solo_traveller • be
8
2026-07-22 • via Nuitee
C
CoLP • couple • gb
9
Great staff and great location as a base to visit Ghent.
Pros:

The greeting by Sophie was exceptional and their enthusiasm for the property was contagious.
The quirkiness of the rooms are a selling point and you will not be disappointed.
The hotel is close to a number of trams lines allowing access to various parts of the Ghent.
The breakfast was good. Parking is secure for a motorcycle.
The hotel is a converted old Ghent building and is a work in progress, once completed it will be a sight to see.

2026-07-22 • via Nuitee
Y
Yaro • extended_group • be
10
Goede prijs en goed ontvangen
Pros:

De prijs

Cons:

Alles was inorde

2026-07-22 • via Nuitee
E
Els • solo_traveller • be
8
Pros:

zeer aangename ontvangst
heel lekker ontbijt, gezellig

2026-07-21 • via Nuitee
B
Babs • solo_traveller • gb
8
Great building with lots of charm. Good value!
Pros:

Great building, lovely lady at check in. The welcome drink was an extra bonus.

Cons:

The hotel could do with a little more attention to detail. Our TV had been unplugged, the box of tissues in the bathroom was empty, the WiFi password on the top floor has not been aligned with the main WiFi.

2026-07-20 • via Nuitee
A
Ahmad • solo_traveller • be
3
2026-07-19 • via Nuitee
S
Sholeh • solo_traveller • nl
2
2026-07-19 • via Nuitee
M
Michael • solo_traveller • de
1
2026-07-18 • via Nuitee
D
David • solo_traveller • gb
1
Shite hole
Pros:

Nothing

Cons:

Everything

2026-07-17 • via Nuitee
T
Thomas • couple • de
7
Für 2 Nächte ok
Pros:

Frühstück einfach, aber ok.
15min Fußweg in die Altstadt
Bei rechtzeitiger Buchung Garage vorhanden

Cons:

Das Bad ist renovierungsbedürftig

2026-07-16 • via Nuitee
I
Iain • solo_traveller • gb
8
2026-07-15 • via Nuitee
R
Rosemarie • solo_traveller • de
9
2026-07-13 • via Nuitee
M
MARIA • couple • es
9
2026-07-13 • via Nuitee
S
Sergio • extended_group • es
5
Calidad precio aceptable, aunque es más bonito que cómodo.
Pros:

Las zonas comunes del hotel son bonitas, y el hotel está en una zona tranquila, junto a una parada de bus y tranvía. El desayuno es continental y casero en su mayoría. La persona encargada es encantadora. Dispone de un jardín bastante fresco con tumbonas.

Cons:

Nos alojamos en una cama triple, pero la cama individual era una supletoria que apenas se levanta del suelo con un colchón muy fino con el que era difícil descansar sin destrozarte la espalda. Las “almohadas” eran cojines poco rellenos.

Nos proporcionaron un ventilador de pie (no hay AC) u estaba roto, no funcionaba. Nos dieron otro de sustitución que sí funcionaba, pero también estaba roto. Durante el día hacía mucho calor y era difícil estar en la habitación, pero por la noche era agradable con las ventanas abiertas. El problema es que se escucha muchísimo ruido de esta manera, no sé si de cañerías o qué. El suelo, al ser un edificio tan viejo, hacía muchísimo ruido por lo que siempre te preocupa estar amargando a la persona del piso inferior.

2026-07-12 • via Nuitee
L
Lieve • couple • be
10
Fantastisch
Pros:

Charme van het hotel; heel smaakvol; fietsenstalling; prachtige ruime kamer

2026-07-12 • via Nuitee