Boutique Hotel Hancelot

Hotels
7.8 (1996 reviews)
Vijfwindgatenstraat 19 , Ghent , be

Children allowed

Facilities

Parking
Non-smoking rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Non-smoking throughout
Private check-in/check-out
Shared lounge/TV area
Outdoor furniture
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Excellent breakfast
Cons:
Cleanliness issues
Old room quality
Heating problems

Categories

Cleanliness
6.69
Several reviews mentioned issues with cleanliness, including dirt and maintenance problems.
Service
9.16
Multiple reviews highlighted the friendliness and helpfulness of the staff.
Location
9.2
Guests frequently stated that the location was ideal and convenient.
Room Quality
6.65
Negative comments regarding old furnishings and maintenance issues.
Amenities
7.18
Some amenities were appreciated, but others were lacking (like heating).
Value for Money
7.64
Perceptions of value were mixed, with some seeing it as overpriced given the condition.
Food and Beverage
8.19
Breakfast received positive remarks for quality and variety.
Overall Experience
7.66
Overall satisfaction was decent, but issues in cleanliness and room quality affected the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:02

Property Description

Elegant Townhouse Setting
Charme Hotel Hancelot, a former baron's town house, exudes elegance with its stylish décor, just a short stroll from the iconic Belfort. Enjoy the charm of this historic building while benefiting from modern conveniences like free Wi-Fi and a well-equipped meeting room.

Luxurious Rooms and Cozy Spaces
Indulge in spacious rooms adorned with antique furniture, flat-screen TVs, and high ceilings, blending modern comfort with original features. Unwind in the inviting lobby lounge by the fireplace or relax on the tree-shaded terrace, perfect for enjoying sunny days.

Convenient Amenities and Nearby Attractions
Start your day with a delicious buffet breakfast in the grand breakfast room and explore the city effortlessly with the tram stop nearby. With parking available on-site, your stay is made even more convenient. Don't miss the nearby Capitole Gent theatre and Ghent University Hospital, just a short distance away.

Ready to experience the perfect blend of history and luxury at Charme Hotel Hancelot? Book your stay now for an unforgettable getaway.

Important information:

Please note that late check-in after 21:00 is possible. Please contact the hotel in advance.

Please note that the accommodations does not have a elevator.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BRU

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for € 25 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 15 per day.

Location

Guest Reviews

7.8
Based on 1996 reviews
Cleanliness: 6.69
Service: 9.16
Location: 9.2
Room Quality: 6.65
Amenities: 7.18
Value for Money: 7.64
Food and Beverage: 8.19
Overall Experience: 7.66
L
Lars couple nl
6
Pros:

Hele ruime kamers, het bed was goed en de entree en uitstraling van de lobby zijn geweldig. Heel vriendelijk personeel en (beperkte) parkeerruimte.

Cons:

Ondanks de antieke uitstraling, die prachtig was, waren faciliteiten zoals de badkamer (douche, kraan, bad) gedateerd. De authentieke sfeer kan ook bewaard blijven mét nieuwe faciliteiten. Verder was er geen airco of ventilator (sliepen er met een hittegolf), maar met de ramen open slapen is vanwege de gehorige kasseien buiten ook geen optie. Veel potentie, maar er is nog wel wat vernieuwing nodig (zijn ze volgens mij mee bezig).

2026-05-30 via Nuitee
M
Myriam solo_traveller be
7
2026-05-28 via Nuitee
K
Katrin solo_traveller de
10
Pros:

Alles

2026-05-26 via Nuitee
Z
Zuzana couple cz
5
Pros:

Nice lobby. Location - quiet surronding and the centrum is just 20 minutes walking away.

Cons:

Hotel is under construction and it was not communicate anywhere in advance. Receptionist took us to room after check in and then told us. It was seen at first sign that the room is not ready yet - walls, bathroom etc. I suppose, it will be fine accomodation in the future, but not now. For the price I honestly expected much more.
Also be aware of parking - park places at the street are very expensive, it is better to use P+R parking and commute by public transport or for 1 night we used Interparking (during night hours 19-7 it cost a few euros and we left around 9 a.m. So it was quite okay price).

2026-05-26 via Nuitee
K
Kathryn Cleeve solo_traveller gb
8
Two night weekend away
Pros:

Good breakfast with eggs cooked to order.
Big room with comfortable seating area.
Very friendly, welcoming staff.
Convenient tram stop very nearby which took us directly to the main part of the city and back to the train station. Trams run late into the evening.

Cons:

As expected from previous reviews, the place was a bit quirky!
The wooden floor in the room was starting to splinter (pack slippers!).
The TV was temperamental (running through an old digi box).
No fridge in room which would have been nice as there is no hotel bar and no bars or shops nearby.

2026-05-25 via Nuitee
V
Veronika extended_group be
10
2026-05-25 via Nuitee
K
Karen solo_traveller be
7
Pros:

Zeer klantvriendelijk
Doen er alles aan om verder te helpen en zoeken altijd mee naar een oplossing indien er een probleem voordoet.
Zeer goede service.

Cons:

Omwille van de charmante oude kamers, heb je iets meer last van geluid dan op een doorsnee kamer, maar is snel opgelost met oordopjes.
Het ontbijt was basic, maar verzorgd!

2026-05-24 via Nuitee
M
Manu solo_traveller es
1
Pros:

La sala del desayuno y el piano de la entrada.

Cons:

El trato de la persona encargada de la recepción ( un chico )
La habitación sucia y bastante destrozada. Las puertas de los armarios se cerraban con cinta adhesiva. No habian tiradores

2026-05-24 via Nuitee
S
siska solo_traveller be
7
Logeren in een kasteelachtige omgeving
Pros:

Een mooi pand met authentieke karakteristieken, vriendelijk personeel.

Cons:

De hygiëne in de douche kon beter en de vloeren kraakten wel hard waardoor ik alles van de bovenburen kon horen.

2026-05-24 via Nuitee
K
Kevin solo_traveller gb
8
Pros:

Location, cleanliness and very good facilities.

Cons:

Not great pressure through the shower, but not a big problem.

2026-05-23 via Nuitee
A
Antoine solo_traveller be
9
Pros:

Het heerlijke ontbijt

Cons:

De krakende houten vloer maar daar is in zo'n band weinig aan te doen.

2026-05-22 via Nuitee
A
Alevtina couple bg
1
Выбирайте другой отель
Pros:

Подтвердили бронирование, а в день заезда позвонили и сказали, что бронирование отменено, якобы отель на реконструкции. Если это так, зачем было подтверждать бронирование?! Почему не известили письмом заранее?! Крайне не профессиональная работа отеля и букинга! Ни извинений, ни компенсации я не получила. Впервые сталкиваюсь с подобным!

Cons:

Безобразное отношение к гостям! Если отменили бронирование, почему не предупредить заранее?! Пришлось срочно менять планы и бронировать другой отель дороже! Никаких извинений так и не дождалась.

2026-05-22 via Nuitee
G
Graham couple gb
5
Below expectations but would hope to revisit next year with some incentives.
Pros:

Staff were explaining that development of the building is just beginning.
Very old structure but beautiful in its large communal rooms but bedrooms need a lot of improvement.
For all that we liked the place but it was not good value.

Cons:

Booking .com need to update with the hotel. The details are not accurate and standard is not yet fit for how it was advertised. We would like a voucher for future visit as we excited about the proposed development and modernisation. The bathroom was not up to standard as advertised and the bedroom floor was in need of maintenance and pillows were unsuitable.

2026-05-21 via Nuitee
M
Mikko Koskinen couple fi
7
Good reception, breakfast, price and peaceful location.
Pros:

The lady at the reception at day time was the ultimate multitasker and customer service award winner. She also took care of breakfast, which was very good and came along the room price. There was a tram and bus stop just 50m from hotel door to go to the St. Pieter's train station or do shopping and sight seeing. Walking distance to historical sights is about 1km / 15min. We got the city guide with hints from the reception. The looks of the public areas and rooms are nice and old-stylish suiting the original age of the building.

Cons:

The cleaning was not at superior standard, but mostly ok. Some features in the room like elctric plugs and renovated bathroom features were a bit clumsily executed. This is a very old building by heart, so expect the temperature in the hotel to follow what happens in the weather outside. In the winter / spring time you might want to dress warmly for the breakfast. The rooms are not very silent what comes to living with other guests. F.ex. The floors sound as old as they are. No restaurants in the building or the nearby blocks.

2026-04-25 via Nuitee
R
RRobert couple nl
8
Prima
Pros:

Heerlijk ontbijt en vriendelijk personeel

Cons:

Kamer wat stoffig en doorgelegen bed.

2026-04-24 via Nuitee
H
HKSHS solo_traveller de
8
Pros:

Tolles, aussergewöhnliches Hotel mit Charme. Uns gefiel das Design und die Einrichtig richtig gut.
Die Lage ist gut, man erreicht das Zentrum von Gent innerhalb weniger Minuten.
Das Frühsrück war auch sehr gut, viel Auswahl.

Cons:

Leider wirkt das Hotel zwar schön und "charmant alt", aber in einigen Punkten auch etwas vernachlässigt und lieblos bzw gar nicht renoviert.
Vielerorts sehr staubig.
Ganz besonders schlimm fand ich, dass wir nur einen Knauf am Hahn des Waschbecken hatten, entweder warm oder kalt- und mussten den immer hin- und herstecken.
Ausserdem ging die Badtür nicht zu. Wir behalfen uns mit einer Tasche, die wir davor stellten, aber toll war es nicht.
Und die Fenster waren nur einfach verglast, nachts war es von der Straße her sehr laut.

2026-04-23 via Nuitee
M
Małgorzata couple pl
6
Pros:

Klimat miejsca, lokalizacja

Cons:

Jest problem z kanalizacją, nieprzyjemny zapach w łazience

2026-04-21 via Nuitee
H
Harold couple nl
9
2026-04-21 via Nuitee
K
Katrin solo_traveller de
9
Pros:

Tolles Frühstück, sehr schöne Atmosphäre, gute Lage, nette Mitarbeiter
Es ist ein altes Gebäude mit alten Möbeln und Fußböden. Manches ist anders als gewohnt und funktioniert nicht so, wie man es kennt. Uns hat das nicht gestört, aber wer eine moderne Ausstattung erwartet, sollte wahrscheinlich nicht hier buchen.

Cons:

Zwei gleichzeitig nutzbare Wasserhähne wären toll. So mussten wir uns entscheiden. Ging auch, aber mit zwei Hähnen wäre es schöner gewesen.

2026-04-20 via Nuitee
M
Marcel & Annet couple nl
6
2026-04-19 via Nuitee