Boutique Hotel Hancelot

Hotels
7.8 (2009 reviews)
Vijfwindgatenstraat 19 , Ghent , be

Children allowed

Facilities

Parking
Non-smoking rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Non-smoking throughout
Private check-in/check-out
Shared lounge/TV area
Outdoor furniture
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Excellent breakfast
Cons:
Cleanliness issues
Old room quality
Heating problems

Categories

Cleanliness
6.69
Several reviews mentioned issues with cleanliness, including dirt and maintenance problems.
Service
9.16
Multiple reviews highlighted the friendliness and helpfulness of the staff.
Location
9.2
Guests frequently stated that the location was ideal and convenient.
Room Quality
6.65
Negative comments regarding old furnishings and maintenance issues.
Amenities
7.18
Some amenities were appreciated, but others were lacking (like heating).
Value for Money
7.64
Perceptions of value were mixed, with some seeing it as overpriced given the condition.
Food and Beverage
8.19
Breakfast received positive remarks for quality and variety.
Overall Experience
7.66
Overall satisfaction was decent, but issues in cleanliness and room quality affected the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:02

Property Description

Elegant Townhouse Setting
Charme Hotel Hancelot, a former baron's town house, exudes elegance with its stylish décor, just a short stroll from the iconic Belfort. Enjoy the charm of this historic building while benefiting from modern conveniences like free Wi-Fi and a well-equipped meeting room.

Luxurious Rooms and Cozy Spaces
Indulge in spacious rooms adorned with antique furniture, flat-screen TVs, and high ceilings, blending modern comfort with original features. Unwind in the inviting lobby lounge by the fireplace or relax on the tree-shaded terrace, perfect for enjoying sunny days.

Convenient Amenities and Nearby Attractions
Start your day with a delicious buffet breakfast in the grand breakfast room and explore the city effortlessly with the tram stop nearby. With parking available on-site, your stay is made even more convenient. Don't miss the nearby Capitole Gent theatre and Ghent University Hospital, just a short distance away.

Ready to experience the perfect blend of history and luxury at Charme Hotel Hancelot? Book your stay now for an unforgettable getaway.

Important information:

Please note that late check-in after 21:00 is possible. Please contact the hotel in advance.

Please note that the accommodations does not have a elevator.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BRU

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for € 25 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 15 per day.

Location

Guest Reviews

7.8
Based on 2009 reviews
Cleanliness: 6.69
Service: 9.16
Location: 9.2
Room Quality: 6.65
Amenities: 7.18
Value for Money: 7.64
Food and Beverage: 8.19
Overall Experience: 7.66
A
Annelies solo_traveller be
10
2026-06-18 via Nuitee
E
ElaEla extended_group nl
7
Pros:

The building inside ,wow very big potential 😊
Our room was big with a bath 👌🏼

The rooms they absolutely need renovation and refreshing,what I understood there is a new owner ,let hope there will be some movements.

For us was one night stay only ,nothing really to complain about.

2026-06-16 via Nuitee
J
johanna solo_traveller nl
7
groot hotel, in een achterbuurt
Pros:

Ontbijt

Cons:

Dat je 15 euro parkeren moet betalen, terwijl er geen plek in de garage is.
Je mag dan binnen in een hal staan maar als er een auto achter je komt staan kan je er niet uit.
Hotel aan buitenkant vervallen

2026-06-13 via Nuitee
S
serge solo_traveller fr
7
Hôtel avec un bon rapport qualité prix. Très bon petit déjeuner.
Pros:

L accueil, le petit déjeuner grandiose hôtel atypique art déco.

Cons:

Hôtel mériterait une rénovation plus soignée. Prise déglingué , balcon impraticable. Attention pas d ascenseur.
Dommage, car hôtel avec beaucoup de cachet.

2026-06-12 via Nuitee
C
Costache solo_traveller be
1
Pessima
Pros:

Non posso dire che sono riuscita a vedere le camere come erano dentro. Perche lorio mi hanno dato un codice che non andava e mi hanno lasciata di notte in mezza alla srrada per piu di un ora,nonostante tutte le chiamate che li facevo non risoondeva ́ nessuno,dopo tante insistenze alla fine mi han’o risposto e mi hanno detto di ́on chiamare piu perche sta dormendo ( lo staf che faceva il turno di notte) poi sono dovuta alle 1 di notte andafe in un altro hotel. Posso dire in pocche parole che sono dei ladri,perche ́non mi hanno rimborsato manco i soldi che avevo pagato 290€ per 2 notti, e veramente molto scortesi ,qunado li ho detto giorno dopo che avrei fatto la denuncia mi hanno risposto che non risolbo niente se li minaccio e che la mia czmera e àcora ad aspettarmi se voglio venire( questo dopo che mi hanno lasciato in mezza la strada di notte e sono stata costreta di pagare altri 160€ per passare la notte in un altro hotel. Pessimooooo!!! Bruttissîma experienza

Cons:

Tutti scortesi,maleducati e ladri se posso dire cosi !!

2026-06-08 via Nuitee
Y
Yves solo_traveller fr
5
Pros:

Le petit déjeuner. L'emplacement est idéal.

Cons:

Plancher très sonore. Isolation phonique avec la chambre d'à côte inexistante.

2026-06-08 via Nuitee
G
Günter couple de
10
Es warsuper
2026-06-06 via Nuitee
H
Heike solo_traveller de
10
Pros:

Das Hotel hat einen barocken Charme, sollte aber bzgl. Instandhaltung einiges im Auge behalten. Das Frühstück würde charmant serviert.

2026-06-05 via Nuitee
C
Christian couple fr
4
Tristounet
Pros:

Rien

Cons:

Tous sauf le p’tit dej

2026-06-02 via Nuitee
L
LutzR couple de
1
Den Aufenthalt kann man nur als Katastrophe bezeichnen.
Pros:

da gab es nichts

Cons:

Das Hotel ist sehr in die Jahre gekommen: verwohnt, die Treppen abgetreten, an den Türen war zum Teil die Farbe abgeblättert, ungepflegt und schmutzig - hier wurde im Treppenhaus schon lange kein Staub mehr geputzt. Das Frühstück ist sehr übersichtlich. Unser Zimmer, wahrscheinlich der ehemalige Dachboden, sah aus wie von Laienhandwerkern gefertigt. Wir können uns nicht vorstellen, dass Handwerker den Ausbau durchgeführt haben. Mit 1,85 mm habe ich mir den Kopf gestoßen.
Obwohl über einen Reiseanbieter der Preis für das Zimmer und den PKW-Stellplatz vertraglich festgeschrieben war, wollte der Rezeptionist mehr als 200 € mehr haben. Da das Zimmer nicht unserer Buchung entsprach wollten wir ein anderes. Angeblich war das Hotel ausgebucht. (Beim Frühstück sahen wir aber nur zwei weitere Paare). Der Rezeptionist bot uns den Umzug in ein anderes zur Gruppe gehörendes Hotel an, das Frühstück muss aber bei ihm eingenommen werden. Der Umzug sollte dann aber 450 € zusätzlich kosten - was wir dann ablehnten.
Wir hatten bereits am 2. Tag unseres Aufenthaltes bei Google Maps eine Rezension eingestellt. Nachdem der Rezeptionist diese Kritik gelesen hatte, hat er uns aufgefordert das Hotel innerhalb von 5 Minuten zu verlassen und drohte unser Auto einzuschließen und die Polizei zu rufen. Das Auto hatte er aber bereits eingeschlossen. Wir können dieses Hotel auf keinen Fall empfehlen.

2026-05-31 via Nuitee
L
Lars couple nl
6
Pros:

Hele ruime kamers, het bed was goed en de entree en uitstraling van de lobby zijn geweldig. Heel vriendelijk personeel en (beperkte) parkeerruimte.

Cons:

Ondanks de antieke uitstraling, die prachtig was, waren faciliteiten zoals de badkamer (douche, kraan, bad) gedateerd. De authentieke sfeer kan ook bewaard blijven mét nieuwe faciliteiten. Verder was er geen airco of ventilator (sliepen er met een hittegolf), maar met de ramen open slapen is vanwege de gehorige kasseien buiten ook geen optie. Veel potentie, maar er is nog wel wat vernieuwing nodig (zijn ze volgens mij mee bezig).

2026-05-30 via Nuitee
M
Myriam solo_traveller be
7
2026-05-28 via Nuitee
K
Katrin solo_traveller de
10
Pros:

Alles

2026-05-26 via Nuitee
Z
Zuzana couple cz
5
Pros:

Nice lobby. Location - quiet surronding and the centrum is just 20 minutes walking away.

Cons:

Hotel is under construction and it was not communicate anywhere in advance. Receptionist took us to room after check in and then told us. It was seen at first sign that the room is not ready yet - walls, bathroom etc. I suppose, it will be fine accomodation in the future, but not now. For the price I honestly expected much more.
Also be aware of parking - park places at the street are very expensive, it is better to use P+R parking and commute by public transport or for 1 night we used Interparking (during night hours 19-7 it cost a few euros and we left around 9 a.m. So it was quite okay price).

2026-05-26 via Nuitee
K
Kathryn Cleeve solo_traveller gb
8
Two night weekend away
Pros:

Good breakfast with eggs cooked to order.
Big room with comfortable seating area.
Very friendly, welcoming staff.
Convenient tram stop very nearby which took us directly to the main part of the city and back to the train station. Trams run late into the evening.

Cons:

As expected from previous reviews, the place was a bit quirky!
The wooden floor in the room was starting to splinter (pack slippers!).
The TV was temperamental (running through an old digi box).
No fridge in room which would have been nice as there is no hotel bar and no bars or shops nearby.

2026-05-25 via Nuitee
V
Veronika extended_group be
10
2026-05-25 via Nuitee
M
Manu solo_traveller es
1
Pros:

La sala del desayuno y el piano de la entrada.

Cons:

El trato de la persona encargada de la recepción ( un chico )
La habitación sucia y bastante destrozada. Las puertas de los armarios se cerraban con cinta adhesiva. No habian tiradores

2026-05-24 via Nuitee
K
Karen solo_traveller be
7
Pros:

Zeer klantvriendelijk
Doen er alles aan om verder te helpen en zoeken altijd mee naar een oplossing indien er een probleem voordoet.
Zeer goede service.

Cons:

Omwille van de charmante oude kamers, heb je iets meer last van geluid dan op een doorsnee kamer, maar is snel opgelost met oordopjes.
Het ontbijt was basic, maar verzorgd!

2026-05-24 via Nuitee
S
siska solo_traveller be
7
Logeren in een kasteelachtige omgeving
Pros:

Een mooi pand met authentieke karakteristieken, vriendelijk personeel.

Cons:

De hygiëne in de douche kon beter en de vloeren kraakten wel hard waardoor ik alles van de bovenburen kon horen.

2026-05-24 via Nuitee
K
Kevin solo_traveller gb
8
Pros:

Location, cleanliness and very good facilities.

Cons:

Not great pressure through the shower, but not a big problem.

2026-05-23 via Nuitee