Holiday Inn Express & Suites Ottawa West - Nepean by IHG

Hotels
•
Holiday Inn Express
8.4 (958 reviews)
2055 Robertson Road, Ottawa, Ontario , Ottawa , ca

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Pool closed
Poorly finished renovations

Categories

Cleanliness
8.06
There were complaints about recent renovations that were poorly finished, affecting the overall impression of cleanliness.
Service
9.03
Multiple reviews praised the friendly and helpful staff, creating a positive impression of service.
Location
8.57
The location was positively noted for convenience, particularly for family visits.
Room Quality
8.22
Rooms were described as spacious with mixed reviews on maintenance; however, overall comfort was noted.
Amenities
7.55
The pool being closed was a significant disappointment for some guests, lowering the amenities rating.
Value for Money
8.51
Guests felt the hotel offered good overall value based on the experience.
Food and Beverage
8.66
Breakfast options received positive feedback with lots of variety.
Overall Experience
8.63
Despite some issues with amenities and cleanliness, the overall experience was generally positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:42

Property Description

Modern Rooms with Essential Amenities
Experience comfort and convenience at Holiday Inn Express Hotel and Suites Ottawa West- Nepean. Our air-conditioned rooms feature 32-inch flat-screen TVs, work desks, coffee makers, hairdryers, and ironing facilities. Stay connected with free WiFi and enjoy a good night's rest with our cozy beds and refrigerators.

Fitness and Relaxation Facilities
Maintain your workout routine in our well-equipped gym or take a refreshing dip in the indoor pool. Unwind after a long day of sightseeing or business meetings and feel rejuvenated for the next day's adventures.

Convenient Location and Nearby Attractions
Located just a short drive from Downtown Ottawa, our hotel offers easy access to popular attractions like Britannia Bay Beach and Cedar Hill Golf and Country Club. With the airport also in close proximity, your travel plans are made hassle-free. Book now for a memorable stay at Holiday Inn Express Hotel and Suites Ottawa West- Nepean.

Important information:

Guests who would like to book a King Suite with the hot tub must contact the hotel staff with a special request.
Please note that The property has been under renovation since January 1 until further notice.
Please note that The pool is closed until March 2026.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YOW

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for CAD 15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 958 reviews
Cleanliness: 8.06
Service: 9.03
Location: 8.57
Room Quality: 8.22
Amenities: 7.55
Value for Money: 8.51
Food and Beverage: 8.66
Overall Experience: 8.63
A
Alysha • solo_traveller • ca
10
Pros:

I enjoyed the size of the rooms, and the staff were really nice. Also the late check out was a life saver!

Cons:

The pool was closed. It was a little pricey. The pull out couch was not very comfortable, but what pull out couch is?

2026-05-23 • via Nuitee
B
Belal • family_with_children • ca
6
Pros:

Breakfast and the gym

Cons:

Pool is closed and the room is not that big

2026-05-19 • via Nuitee
M
Michelle • family_with_children • ca
7
2026-05-19 • via Nuitee
B
Belal • family_with_children • ca
6
2026-05-19 • via Nuitee
M
Mathieu • family_with_children • ca
8
bien dans l'ensemble.
Pros:

le déjeuner était très bien et les enfants ont aimés la piscine.

Cons:

Je pouvais avoir un escompte de groupe après avoir réservé la chambre mais l'hôtel n'a pas voulu me rembourser.

2026-05-15 • via Nuitee
S
Sabrina • family_with_children • ca
10
2026-05-10 • via Nuitee
S
Skorchmar • solo_traveller • ca
10
Pros:

Everything! Especially the man who checked us in. Best customer service ever! I would give him 6 stars if I could!

Cons:

Nothing

2026-05-09 • via Nuitee
S
Sherry • couple • ca
9
2026-05-07 • via Nuitee
B
Braithwaite • solo_traveller • ca
8
2026-05-07 • via Nuitee
R
Robichaud • couple • ca
8
Pros:

jet tub and comfy bed made us want to stay another day

2026-05-05 • via Nuitee
K
Kiera • couple • ca
10
Amazing!
Pros:

Close to where we needed to be, it was quiet, and the staff were friendly. Bed was big and comfortable

Cons:

N/A

2026-04-29 • via Nuitee
P
Pierre • couple • ca
8
Pros:

Le petit déjeuner était varié. Le café est très moyen.

Cons:

Toute la vaisselle du déjeuner est disposable! Il devrait y avoir une poubelle pour récupérer le carton entre autre.

2026-04-29 • via Nuitee
A
Angelina • couple • ca
10
2026-04-27 • via Nuitee
Y
Ye • family_with_children • ca
9
2026-04-27 • via Nuitee
M
Marcel • solo_traveller • ca
10
Cons:

No smart TVs in bedroom, unable to stream

2026-04-26 • via Nuitee
• solo_traveller • ca
8
2026-04-24 • via Nuitee
A
Adel • solo_traveller • ca
8
2026-04-21 • via Nuitee
J
Jamie • couple • ca
5
Okay
Pros:

Staff was nice
Rooms were spacious

Cons:

The elevator was kind of sketchy
The bed sheets made me very itchy
The pool was very small
You can hear everything
Breakfast was not good very limited choices and overall just not great

2026-04-20 • via Nuitee
L
Lucie • family_with_children • ca
8
Très bien en général. Oreillers trop molles et trop épaisses.
2026-04-17 • via Nuitee
M
Mark • couple • ca
8
2026-04-17 • via Nuitee