Holiday Inn Express & Suites Ottawa West - Nepean by IHG

Hotels
•
Holiday Inn Express
8.4 (1004 reviews)
2055 Robertson Road, Ottawa, Ontario , Ottawa , ca
+1 613-690-0100

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Pool closed
Poorly finished renovations

Categories

Cleanliness
8.06
There were complaints about recent renovations that were poorly finished, affecting the overall impression of cleanliness.
Service
9.03
Multiple reviews praised the friendly and helpful staff, creating a positive impression of service.
Location
8.57
The location was positively noted for convenience, particularly for family visits.
Room Quality
8.22
Rooms were described as spacious with mixed reviews on maintenance; however, overall comfort was noted.
Amenities
7.55
The pool being closed was a significant disappointment for some guests, lowering the amenities rating.
Value for Money
8.51
Guests felt the hotel offered good overall value based on the experience.
Food and Beverage
8.66
Breakfast options received positive feedback with lots of variety.
Overall Experience
8.63
Despite some issues with amenities and cleanliness, the overall experience was generally positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:42

Property Description

Modern Rooms with Essential Amenities
Experience comfort and convenience at Holiday Inn Express Hotel and Suites Ottawa West- Nepean. Our air-conditioned rooms feature 32-inch flat-screen TVs, work desks, coffee makers, hairdryers, and ironing facilities. Stay connected with free WiFi and enjoy a good night's rest with our cozy beds and refrigerators.

Fitness and Relaxation Facilities
Maintain your workout routine in our well-equipped gym or take a refreshing dip in the indoor pool. Unwind after a long day of sightseeing or business meetings and feel rejuvenated for the next day's adventures.

Convenient Location and Nearby Attractions
Located just a short drive from Downtown Ottawa, our hotel offers easy access to popular attractions like Britannia Bay Beach and Cedar Hill Golf and Country Club. With the airport also in close proximity, your travel plans are made hassle-free. Book now for a memorable stay at Holiday Inn Express Hotel and Suites Ottawa West- Nepean.

Important information:

Guests who would like to book a King Suite with the hot tub must contact the hotel staff with a special request.
Please note that The property has been under renovation since January 1 until further notice.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YOW

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.4
Based on 1004 reviews
Cleanliness: 8.06
Service: 9.03
Location: 8.57
Room Quality: 8.22
Amenities: 7.55
Value for Money: 8.51
Food and Beverage: 8.66
Overall Experience: 8.63
R
Renee • family_with_children • ca
10
Great hotel
Pros:

Very clean

Cons:

No restaurant close by walking distance

2026-08-29 • via Nuitee
M
Maevabora • solo_traveller • ca
8
2026-08-28 • via Nuitee
E
eve • solo_traveller • fr
7
Pros:

L emplacement
La fonctionnalité de la chambre

2026-08-27 • via Nuitee
J
John Paul • couple • gb
10
2026-08-25 • via Nuitee
T
traynor • solo_traveller • ca
10
Pros:

Excellent hospitality and room was great

Cons:

Absolutely nothing.

2026-08-23 • via Nuitee
D
Daniel R • solo_traveller • ca
8
A+ Recommended
Pros:

Rooms, friendly front desk staff and breakfast.

Cons:

Cleanliness.

2026-08-12 • via Nuitee
M
Mélanie • solo_traveller • fr
8
La chambre OK mais ne comptait pas sur la piscine
Pros:

Petit déjeuner bon,
Parking gratuit
Magasin juste à côté
Micro ondes à la réception pour faire chauffer les plats

Cons:

La taille de la piscine MINIATURE + quand nous sommes arrivés il y avait un centre d'ado ( alors qu'il est marqué partout interdit de sauter) il sauter, faisait des tsunamis d'eau, cracher sur les vitres.
Le monsieur qui entretien la piscine les à bien vu et n'a absolument RIEN DIT.

2026-08-11 • via Nuitee
M
Mathieu • solo_traveller • fr
8
2026-08-10 • via Nuitee
A
Amina • family_with_children • ca
6
2026-08-08 • via Nuitee
D
Didi • couple • ca
6
Très déçu de la chambre
Pros:

Emplacement

Cons:

Tapis sale, chaise et divan tachés
.

2026-08-08 • via Nuitee
S
Subith • solo_traveller • ca
8
Pros:

Good and comfortable rooms. Nice breakfast options. Ample parking space.

Cons:

Nothing.

2026-08-07 • via Nuitee
M
Michael • solo_traveller • de
8
2026-08-07 • via Nuitee
L
Laura • extended_group • ca
8
Pros:

The room was clean and comfortable. We enjoyed the complimentary breakfast in the morning.
The concierge in the evening was helpful and kind.

Cons:

We had requested an early check in and were told we would likely get one, but when we arrived about an hour before check in, there were not any rooms available.

2026-08-04 • via Nuitee
M
Marie-Claude • family_with_children • ca
8
2026-08-02 • via Nuitee
G
Gwladys • solo_traveller • ca
9
Nous avons passé un séjour agréable
Pros:

Votre établissement est propre et le personnel est très accueillant

2026-07-24 • via Nuitee
E
Emily • solo_traveller • ca
10
Great hotel
Pros:

Easy check in. Clean room.

Cons:

Sports teams (children) running and yelling down the hall until midnight.

2026-07-20 • via Nuitee
D
Didi • couple • ca
8
Très belle place.
Pros:

Proche de magasins et restos

Cons:

Que ça parle pas beaucoup français .

2026-07-13 • via Nuitee
T
Tim • family_with_children • ca
5
Great location bad bathrooms
Pros:

Location

Cons:

I’d like someone from Booking to call me or email me back
I tried to contact hotel company to complain about how bathtub would not drain and they said I have tool to contact you guys for a discount

2026-07-10 • via Nuitee
A
Aissa • solo_traveller • ca
9
2026-07-07 • via Nuitee
S
Stephanie • family_with_children • ca
10
2026-07-06 • via Nuitee