Holiday Inn Express & Suites Ottawa West - Nepean by IHG

Hotels
•
Holiday Inn Express
8.3 (819 reviews)
2055 Robertson Road, Ottawa, Ontario , Ottawa , CA
+1 613-690-0100

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms and comfortable beds
Friendly and helpful staff (frequently noted)
Good breakfast for many guests
Convenient, well-located property
Gym, pool and ample parking available
Cons:
Inconsistent breakfast quality for some guests
Issues with invoice/manager availability and occasional staffing shortages
Accessibility shortcomings (items out of reach, second-floor location)
Some rooms dimly lit and occasional stains on carpets/furniture
Pool described as small and sometimes poorly supervised; limited nearby dining

Categories

Cleanliness
8.6
Most guests describe the property and rooms as very clean, though a few report stained carpet and furniture in some rooms.
Service
8
Staff are frequently described as friendly and helpful, but there are notable service failures (refused/failed invoice issuance, unreachable managers, limited staffing at checkout).
Location
8.8
Multiple guests praise the hotel's convenient and well-located position; a few note limited nearby dining within walking distance.
Room Quality
8
Rooms are generally comfortable with good beds and large bathrooms, but several guests mention dim lighting, lack of mirror lighting, accessibility reach issues and occasional stains.
Amenities
8.1
Gym, pool and parking are appreciated; pool is described as small and sometimes poorly supervised, limited front-desk snacks, and no on-site restaurant nearby for some guests.
Value for Money
7.5
Mixed perceptions on price: a few guests felt the nightly cost was high for the provided amenities and one guest reported being charged above the hotel rate.
Food and Beverage
8.2
Breakfast receives both strong praise (full cooked, loved by many) and criticism (instances of poor taste/quality); overall mixed but generally positive.
Overall Experience
9.2
Many guests recommend the hotel and report an enjoyable, comfortable stay; isolated issues (accessibility, service hiccups, small pool) temper some experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:23

Property Description

Modern Rooms with Essential Amenities
Experience comfort and convenience at Holiday Inn Express Hotel and Suites Ottawa West- Nepean. Our air-conditioned rooms feature 32-inch flat-screen TVs, work desks, coffee makers, hairdryers, and ironing facilities. Stay connected with free WiFi and enjoy a good night's rest with our cozy beds and refrigerators.

Fitness and Relaxation Facilities
Maintain your workout routine in our well-equipped gym or take a refreshing dip in the indoor pool. Unwind after a long day of sightseeing or business meetings and feel rejuvenated for the next day's adventures.

Convenient Location and Nearby Attractions
Located just a short drive from Downtown Ottawa, our hotel offers easy access to popular attractions like Britannia Bay Beach and Cedar Hill Golf and Country Club. With the airport also in close proximity, your travel plans are made hassle-free. Book now for a memorable stay at Holiday Inn Express Hotel and Suites Ottawa West- Nepean.

Important information:

Guests who would like to book a King Suite with the hot tub must contact the hotel staff with a special request.
Please note that The property has been under renovation since January 1 until further notice.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YOW

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 819 reviews
Cleanliness: 8.6
Service: 8
Location: 8.8
Room Quality: 8
Amenities: 8.1
Value for Money: 7.5
Food and Beverage: 8.2
Overall Experience: 9.2
M
Matthew • couple • ca
9
2026-10-31 • via Nuitee
A
Adeola • family_with_children • ca
9
2026-10-31 • via Nuitee
A
Anas • couple • ca
10
Pros:

everything especially the breakfast

Cons:

nothing

2026-10-30 • via Nuitee
S
Sara • family_with_children • us
6
Pros:

Clean, convenient, friendly staff

Cons:

Cost per night was to high for the amenities provided
-room had no microwave
-food/snacks at front desk were limited
-breakfast was worst I’ve had at hotel:
Preparation and presentation were good. Quality and taste were aweful

2026-10-30 • via Nuitee
D
Doris • couple • us
7
Very nice
Pros:

The property was clean, modern and well located. Breakfast was full cooked and staff was delightful.

Cons:

My pet peeve as a businesswoman who has to travel is when there is not an adequate area to get ready. The room was very dimly lit so that was not a possibility and the bathroom lacks lighting over the mirror so your backlit when doing your hair and makeup, which is not ideal. If there had been adequate lighting, I would’ve given it nine stars.

2026-10-29 • via Nuitee
N
Nicholas • couple • gb
10
Excellent
Pros:

Easy to find and the beds were great!

Cons:

Nothing

2026-10-27 • via Nuitee
J
John • couple • us
9
2026-10-25 • via Nuitee
F
FATEMEH • solo_traveller • mx
1
Cons:

I asked for an invoice but they refused to give it to me . claiming BOOKING.COM for the invoice. BOOKING.COM said it s hotels duty to issue the invoice and HOTEL never did it .
I also tried to talk to managers but they never picked up the phone. their voice mails full !!!!!

2026-10-22 • via Nuitee
M
Management Group • family_with_children • ca
10
Best place to stay, rest, enjoy and do business.
Pros:

I love it the breakfast and room and swimming pool.

2026-10-20 • via Nuitee
R
Reda • family_with_children • ca
10
2026-10-13 • via Nuitee
G
Goudie • couple • us
9
Very pleased with our stay.
Pros:

Large bathroom, comfortable bed/pillows

Cons:

Need to change the burned out lights outside, at the main entrance. Very dark

2026-10-13 • via Nuitee
N
NGUENA • family_with_children • ca
10
2026-10-12 • via Nuitee
R
Rgat • couple • ca
10
Pros:

Everything was great

2026-10-12 • via Nuitee
Y
Yesid • family_with_children • ca
9
Très bien
Pros:

En général, tout s'est bien passé

Cons:

Allonger le temps du petit-déjeuner

2026-10-09 • via Nuitee
L
Louise • couple • ca
10
2026-10-08 • via Nuitee
H
Hamelmal • couple • ca
8
2026-10-07 • via Nuitee
S
Sven o Nadja • couple • se
9
Utmärkt hotell.
Pros:

Rymligt rum. Skön säng. Bra gym och pool.

Cons:

Rumsvärmen litet svårinställd

2026-09-19 • via Nuitee
S
Sarah • couple • ca
6
Comfortable but ultimately disappointing and not what I’d recommend for someone in a wheelchair.
Pros:

Staff was incredible. However checking out on a Saturday morning and one person was working… that seems crazy to me. It was after the breakfast hours were done.

Cons:

I asked for an accessible room. Which we got. The soap and hand lotion - impossible to reach from a wheelchair POV. Luckily for me I’m getting around okay enough with just a cane. But the same experience in the shower. I had to stand up to reach the provided products. Seems quite counterintuitive to have the things I need to shower out of reach from the bench seat I specifically booked the room for. We were also put on the second floor … in the event of a fire how would we have made it down without the elevators?

2026-09-19 • via Nuitee
קיסר • solo_traveller • il
9
2026-09-19 • via Nuitee
R
Rose • solo_traveller • ca
8
2026-09-16 • via Nuitee