Four Points by Sheraton Cambridge Kitchener, Ontario

Hotels
Four Points by Sheraton
8 (305 reviews)
210 Preston Parkway , Cambridge , ca

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Breakfast was excellent
Friendly staff
Clean rooms
Cons:
Water issues
Musty room smell
Construction disruptions

Categories

Cleanliness
7.14
Rooms were clean, but several complaints about water issues and musty smells in rooms.
Service
8.61
Staff was friendly and often attentive, despite some issues with early check-in.
Location
8.15
Convenient location mentioned, but overshadowed by construction and service issues.
Room Quality
7.6
Rooms were well appointed, but complaints about water temperature and mustiness.
Amenities
6.63
Multiple amenities like elevators and the pool faced issues, impacting overall enjoyment.
Value for Money
8.09
Generally reasonable, but some issues affect perceived value.
Food and Beverage
9.14
Breakfast received high praise, service in the restaurant was noted positively.
Overall Experience
8.61
Mixed feelings; previous stays were great but recent experience hampered by service and amenities issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:09

Property Description

Luxurious Amenities
Indulge in the comfort of air conditioning, a refrigerator, and a coffee machine in every room. Enjoy the convenience of a microwave, flat-screen TV, and free Wi-Fi throughout the property.

Dining Excellence
Savor delicious meals at the on-site Preston Bar & Lounge, offering breakfast, lunch, and dinner daily.

Fitness and Recreation
Stay active at our fitness center or take a relaxing dip in the indoor pool. Free parking is available for your convenience.

Experience the perfect blend of comfort and convenience at Four Points by Sheraton Cambridge Kitchener. Book now to secure your stay at our Ontario oasis.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YHM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8
Based on 305 reviews
Cleanliness: 7.14
Service: 8.61
Location: 8.15
Room Quality: 7.6
Amenities: 6.63
Value for Money: 8.09
Food and Beverage: 9.14
Overall Experience: 8.61
D
David family_with_children ca
9
Even with the inconvenience of the elevators the stay was better than expected
Pros:

Staff was great, rooms were very clean and modern. Bathroom was very nice.

Cons:

Only one elevator was operational and it was very slow. There also was no access to stairs from the lobby.

2026-06-15 via Nuitee
Z
Zaynab couple ca
1
2026-06-12 via Nuitee
A
Antoinette couple ca
9
Very satisfied with my stay.
Cons:

Shower head was not adjustable.

2026-06-12 via Nuitee
D
Daniel solo_traveller ca
10
2026-06-09 via Nuitee
F
Fehr Lagerlogistik AG solo_traveller ch
8
2026-05-24 via Nuitee
B
Bronislaw couple ca
9
Overall, very good
Pros:

Clean, comfortable and good location

Cons:

Parking was tight due to multiple events Saturday. Some construction

2026-05-23 via Nuitee
O
O'Doherty family_with_children ca
10
2026-04-03 via Nuitee
A
Amanda family_with_children ca
10
It was a great stay and would book there again
Pros:

We had an issue with our T.V and the person at the front desk promptly got us a new room and helped us with the issue. The restaurant was great, food was great and very reasonably priced. My son enjoyed the pool, it was clean and fresh towels were provided.

2026-03-16 via Nuitee
J
Joseph couple ca
2
No hot water in my room
Pros:

Breakfast was not included with are stay but when I booked the room it stated Breakfast included

Cons:

I was told no money required by me when I arrived but they wanted a 50 dollar security deposit

2026-01-19 via Nuitee
R
Rae solo_traveller ca
8
2026-01-15 via Nuitee
N
Navid family_with_children ca
1
2026-01-06 via Nuitee
E
Eves couple ca
5
Great location
Pros:

Location was great

Cons:

Very noisy heater and place is under construction

2026-01-05 via Nuitee
M
MaryAnn solo_traveller us
10
Great family Christmas stay
Pros:

The renovations are great! Love the new look! Rooms clean, well appointed and we loved our connecting rooms. The restaurant is great as always Brenda our server takes great care of us as always the food was well presented and excellent quality and taste chef S great job!

2025-12-16 via Nuitee
J
Josef couple ca
7
2025-12-02 via Nuitee
N
Nadege family_with_children ca
10
Pros:

The room
The breakfast was so delicious

Cons:

Nothing much

2025-11-08 via Nuitee
S
Susan couple ca
7
2025-11-04 via Nuitee
C
Christian family_with_children de
8
Ein toller Aufenthalt mit sehr freundlichen Mitarbeitern
Pros:

Der super Service ist hervor zu heben, ebenso das umfangreiche Frühstück

Cons:

Das Airconditioning hat im Zimmer nicht richtig funktioniert

2025-10-28 via Nuitee
H
Hayley partner
10
Pros:

Although they’re in the middle of renovating the hotel, we had a lovely stay. Our room on the third floor was brand new with a very comfy bed. Our window faced the highway but we couldn’t hear a thing. We had a great sleep! Parking was free and easy. FYI the gym is closed at this time.

2025-10-13 via Nuitee
M
marilee
10
Pros:

Parking was easy. Room was clean. Front desk staff were friendly

2025-09-29 via Nuitee
T
Tari
10
Pros:

Nice

2025-09-28 via Nuitee