Holiday Inn Abu Dhabi by IHG

Hotels
•
IHG
8.3 (103 reviews)
31st Street, Between Muroor & Airport, P.O. Box 46668, Abu Dhabi , Abu Dhabi , AE
+971 2 657 4888

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Facilities

Elevator
Gift shops or newsstand
Conference space
Breakfast available (surcharge)
Safe-deposit box at front desk
Multilingual staff
Free newspapers in lobby
Free use of nearby fitness center
Porter/bellhop
Full-service spa
See all facilities

Review Highlights

Pros:
Excellent breakfast and attentive breakfast staff (named praise)
Friendly, welcoming and helpful staff overall
Clean, well-made rooms
On-site restaurants and convenient underground parking
Small gym and pool that are well maintained
Cons:
Outdated or damaged furniture and occasional stains in rooms
Serious front-desk key/security incident with slow resolution and no compensation
Limited room-type options (no double queen/family rooms)
Breakfast buffet limited in hot/international choices for some guests
Transport can be difficult without a car

Categories

Cleanliness
8.6
Multiple reviews call rooms 'spotless' and 'well made up'; a few mention stains on some furniture and slightly dated areas.
Service
8
Staff frequently described as welcoming, attentive and helpful (breakfast team praised by name), but there is a notable negative incident where a guest was given the same key and resolution was slow with no compensation offered.
Location
8
Location works well for business trips and underground parking is handy; some guests note limited transport options without a car.
Room Quality
7.5
Rooms are comfortable with good beds, safes and mini fridges, but multiple comments cite outdated or damaged furniture, occasional stains, and issues with requested bedding (sofa bed not provided).
Amenities
8.4
On-site restaurants, a small but well-kept gym and pool, and convenient parking are positives; some missing lobby offerings and limited room-type variety were noted.
Value for Money
8
Many guests felt the service and breakfast offered good value, but outdated furniture, occasional room damage and lack of compensation for service failures reduce perceived value for some.
Food and Beverage
8.6
Breakfast is repeatedly praised as excellent with many choices and attentive staff, though a few guests find the buffet limited (lack of hot meal choices or more international options).
Overall Experience
9.3
Overall stays are described as very good to amazing by many guests due to friendly staff, cleanliness and on-site restaurants, despite some negatives around furniture condition and occasional service lapses.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:23

Property Description

Luxurious Spa

Indulge in rejuvenating body treatments at the hotel's exquisite spa.

Recreational Paradise

Make a splash in the 2 outdoor swimming pools, workout in the 24-hour health club, or unwind in the sauna.

Gourmet Dining Options

Savor international cuisine at Silk Route Cafe or enjoy 24-hour room service. Don't miss out on snacks at the coffee shop and drinks at the bars.

Book your exquisite stay at Holiday Inn Abu Dhabi now, centrally located in Abu Dhabi, minutes away from major attractions.

Important information:

  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AUH

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

Location

Guest Reviews

8.3
Based on 103 reviews
Cleanliness: 8.6
Service: 8
Location: 8
Room Quality: 7.5
Amenities: 8.4
Value for Money: 8
Food and Beverage: 8.6
Overall Experience: 9.3
F
Frank • family
10
Pros:

Breakfast was excellent and people were respectful and attentive.

2025-08-27 • via Nuitee
T
Talal
10
Pros:

-

2025-04-20 • via Nuitee
A
Andrea • partner
10
Pros:

Staff very welcoming and helpful, especially at the breakfast buffet. The food at the buffet was delicious! The rooms were clean, comfortable, and quiet.

2025-04-18 • via Nuitee
A
Albert
6
Pros:

Front desk assigned the same key as my room to a guest and that person walked right in. It took them over an hour to fix the problem and they did not offer any comps.

2024-09-12 • via Nuitee
N
Nada
2
Bad service and bad experience
Pros:

I booked room with sofa bed and they didn’t give me and they offer me a crib bed for one year old kid and my child is six years old !!!!!! It the worst experience ever with old dated furniture

2024-07-26 • via Nuitee
R
Rajan • partner
8
Pros:

Needs the rain shower head in the bathroom because the tub has only half a glass. A standing shower could have been better. Someone might trip on the high tub wall.

2024-07-24 • via Nuitee
V
Verified traveler
8
Overall a good experience & friendly staff
Pros:

It was a pleasant stay for whole family. The hotel had let us late checkout. Couple of cons we had to choose on smoking floor as the non smoking Suite was under maintenance. Some of the furnitures had some stains on them.

2024-07-14 • via Nuitee
M
Metwally
6
Pros:

I did not room services
Reception staff were helpful
Limited foods

2024-07-12 • via Nuitee
C
Catherine • family
10
Pros:

Our room was perfect and always nicely made up and spotless. We loved the buffet breakfast with all of the choices and the personalized and friendly service Particularly Ratin and Binah! We made use of the gym and pool and while small, they are well kept and everything we needed. The location works well and the underground parking was very handy.

2024-06-25 • via Nuitee
P
Purnima
10
Pros:

Professional staff

2024-06-23 • via Nuitee
M
Manaf
6
Pros:

Older hotel. Staff friendly. But without a car. Very hard to transport

2024-05-31 • via Nuitee
A
Ahmed
10
Pros:

Property is convenient for business trips

2024-05-25 • via Nuitee
D
David
8
Pros:

Overall very good stay the mattress needs to be replaced

2024-04-27 • via Nuitee
J
Johanne • family
10
Pros:

Clean, calm and welcoming hotel.

2024-04-18 • via Nuitee
E
Edmund
10
Pros:

Great experience. Staffs are very accommodating.

2024-04-07 • via Nuitee
R
Rodrigo
10
Pros:

Perfect place

2024-04-06 • via Nuitee
L
Lucy • family
8
Pros:

The rooms are very nice and had a safe and a mini fridge. Bed was very comfortable. The only issue was the room was very cold and we found it hard to set the thermometer. Breakfast bar is ok, wish they'd had more international options

2024-04-06 • via Nuitee
V
Verified traveler
10
Well worth the stay
Pros:

This is a premier hotel with many luxuries and an overall comfortable stay. Well maintained property, with an excellent choice of restaurants on site.

2024-03-02 • via Nuitee
D
Dianne • family
4
Pros:

The breakfast buffet is really limited with no hot meal choices, No hospitality coffee or bakery in the lobby, room types are limited with no double queen size neds or family rooms.

2024-01-26 • via Nuitee
D
Dianne
4
Pros:

No double queen size beds and no family rooms for 4 people

2024-01-26 • via Nuitee