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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Sauna
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Dry cleaning
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Massage services
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Spa/wellness center
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Non-smoking throughout
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Private check-in/check-out
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Daily housekeeping
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Concierge service
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Special diet menus - on request
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Allergy-free room
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Snack bar
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Electric vehicle charging station
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Evening entertainment
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Nightclub/DJ
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Steam room
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Personal trainer
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Screens / Barriers between staff and guests for safety
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24-hour security
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Security alarm
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Key card access
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Live music/performance
Review Highlights
Categories
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Property Description
Luxurious Accommodations and Entertainment
Experience luxury at its finest in the vibrant West End at W London – Leicester Square. Enjoy 5-star rooms with stunning views, iPod docks, and flat-screen TVs. Indulge in the hotel's sumptuous spa and beauty center for a truly relaxing stay.
Relaxation and Wellness
Unwind at the Away Spa with a sauna, steam room, and elegant treatment rooms. Pamper yourself with luxurious amenities and rejuvenating treatments. Feel refreshed and rejuvenated during your stay in the heart of London.
Vibrant Dining and Nightlife
Sip on expertly crafted cocktails at The Perception Bar while taking in the bustling streets of Soho. Delight in unique dining experiences and live music events. Immerse yourself in the vibrant culture of Theatreland and explore the lively surroundings of Chinatown and Soho. Book your stay now at W London for an unforgettable experience.
Please note that the credit card used to make the booking must be presented upon check-in.
Credit/Debit Card Policy:
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Payment Policy:
Third Party Credit Card: Third party credit card forms are not accepted. Bank transfers and CHAPS payments are accepted.
Check: Banker checks are not accepted. Traveler’s checks are not accepted. Guest must show valid passport for the transaction.
Direct Bill: Direct billing is only available after approval of the credit manager. The company to be invoiced must fax an invoice request to the hotel and include the specific charges to be invoiced.
Please note rooms cannot accommodated extra beds. Extra beds are only available in suites.
Dogs weighing 40 pounds (18.14 kilograms) or less are allowed in guest rooms for a daily fee of GBP 25. Service animals are not subject to weight limits. Additional charges apply including a GBP 100 cleaning fee. A pet liability waiver must be signed upon arrival. The hotel reserves the right to charge a guest’s credit card for additional cleaning and excessive damage caused by a dog.
By booking your stay here you are agreeing to our local house rulesGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Pets
Pets are allowed on request. Charges may be applicable.
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Internet
WiFi is available in all areas and is free of charge.
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Parking
No parking available.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 12 years old stay for free when using an existing bed.
People no matter the age stay for £60 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Localização excelente.
The hotel rooms are funky, weird and small by American standards.
The bathroom sink is in the middle of the bedroom.
There’s precious little storage space.
The toilet and shower are hidden behind mirrored doors.
The decor includes a black disco ball. In fact, there are disco balls all over the hotel.
Hallways are dark and dimly lit. Perfect for a night club, but not a hotel. It’s everything I dislike in a high end hotel.
But the damned staff are so warm and welcoming. So helpful! So full of smiles and cheer, it overcomes the obvious flaws in hotel design.
The location, adjacent to Chinatown, is perfect for exploring the west end and Piccadilly!
If you forget your umbrella, no problem. Available at the front door. Weary from a long day of travel, don’t worry. You will be greeted with a complimentary craft cocktail. Cannot decide where to dine, piece of cake. The concierge will go out of her way to help you.
The staff is one of the finest I have met in my 40 years of travel! Not just one or two standout employees (although I do have my favorites), but the whole blessed staff! Incredible!
Bottom line: I hate the design of this hotel. It’s ugly and funky.
The staff make you feel like you are staying with family.
I was extremely impressed by the service, from the time my cab stopped at the street corner, 2 sharply dressed young man rushed out to open my door, warmly welcome me and whisked away my bags. The fantastic experienced continued at the reception desk and throughout my stay. The hotel is modern, with just the right mix of glamour and comfort! The amenities in the room are top notch and room service was fast and friendly! I truly loved it and will be returning for a longer stay with my husband. I cannot end without indicating it is the best location I have had in about 10 trips to Manhattan. The vibe was awesome, restaurants, shopping, theatre. Just mad I didn't know about this Marriott property before. I'LL BE BACK!
It is completely unacceptable to be 12 minutes late for a wakeup call - we needed this so we could be up and ready for the airport to catch our flight back. We asked for a 7:30 call and didn’t get it until 7:42. This is UNACCEPTABLE. The manager I spoke with the next day was rude and elevated her voice to me which is also unacceptable.
In addition to that - the elevator needed repair which we had to ask about THREE times (it was shaking aggressively and felt unsafe) and the room noise was unacceptable as well. I have severe migraines and I am very sensitive to noise which I mentioned several times. I was PUSHED into a 400 pound additional charge which I didn’t appreciate but was basically given no choice if I wanted to get any sleep, and it turns out it was still beyond noisy and facing a busy area on the street.
When I reached out, they took off the service charge - that doesn’t offset the experience. When I asked to speak with the general manager at the W about being compensated besides just "removing the service charge", they threw me a few extra Bonvoy points. I reached out to Bonvoy directly and was promised a response within 7 days, which I never received.
The rooms are tiny, the management does not care, and the noise is beyond over the top. I take partial blame for not knowing it was in party central - I should have asked I guess.
Beautiful location in Leicester Square - short walk to Big Ben, Westminster and Buckingham Palace. The service is top notch here. Extremely friendly staff. Beautiful Mirrored rooms make them feel so much larger. We had a problem with the A/C, they sent people twice to try and get it working properly. When it didn't, they moved us to a new room that was nice and cool.
Incredible
What a fantastic way to end our London trip! Although our stay was short, everyone at W London made it memorable.
The location is perfect right at the entrance of Soho, the hotel is beautiful and modern, rooms are well designed and confortable, and the atmosphere is really nice, as well the Perception Bar.
Thank you to Isa at Reception for taking such great care of us, he totally made sure we had the best experience.
Also thank to Prayaas and Elisabetta, who helped us before the arrival, to all the porters team for the warm welcome and friendly smiles, everyone went out of their way to make us feel welcome.
We totally recommend it and hope to be back soon!
The hotel is well situated in SOHO and Chinatown. It is also within walking distance to Trafalgar Square. Check in was smooth though I was not upgraded even though being an Ambassador elite member. Staff are polite and friendly. Breakfast was typical English breakfast and was good. Overall, a good stay.
Sadece konum olarak çok iyi
Çocuk için karyola talebinde bulunmadık checkin yaptığımızda biz odanıza koyduk ücretsiz dendi ama çıkışta 5 gün X 60 Pound : 300 Pound tahsil ettiler ve biz ücret almayacağız demedik diye yalan söylediler sözde odamız suit ama küçücük kimseye tavsiye etmiyorum booking de kınıyorum
5 stars. W London absolutely nails the location, vibe, and service. The staff were amazing from check-in to checkout, the AC worked perfectly (a true luxury these days), the beds were super comfortable, and the entertainment system was excellent — easy to stream whatever you want.
Only hilarious downside: whoever designed the shower/toilet setup was trying WAY too hard to be edgy and “hip.” Both are basically tiny closet-style rooms, so if you’re traveling with someone and take a shower, you literally have to step out into the main room to dry off and get dressed. Form definitely beat function here. It’s the kind of design choice that makes you wonder if the architect has ever actually stayed in a hotel.
That said, still an amazing stay overall and I’d absolutely come back.
Patiko apsoliučiai viskas.Vieta nuostabi!O jau personalo paslaugumas!!!!Wof!Viskas tiesiog buvo tooooobula!!!
Nėra visiškai nieko kas nepatiko.
Tolle Lage, super schönes Zimmer
מיקום
צוות מקסים
מיטה רכה וקצת נמוכה
כיור מאד גבוה
Excellent Location, very nice staff, facilities all exceeded our expectation
and the most important thing - cleanness- 100%
nothing
Centrally located, it was a perfect daily starting point to explore London for the first time, what a lovely hotel. Despite being right in thick of a very busy area near 'Chinatown' and 'Leicester Square', every time I entered and exited the hotel it felt safe and somewhat private at least to me. Friendly staff greet you as you enter and exit the hotel, it was like you just arrived every time. As I recall hotel staff are very attentive to guests and regularly checked if I needed anything but also respected your privacy and time. This being the first time I traveled outside the United States I am grateful for the excellent customer service from the staff at the entrance, check-in staff, and the gentleman who delivered my delicious meal for my in room meal service. Should have wrote his name down. I definitely appreciated the nice touch of having a in room tablet that I was able to use to control lighting, as well as the television. Atmosphere throughout the hotel was welcoming, noise levels are kept at a minimum despite the lively action. Rooms are clean and just right in size with multiple different options to choose from. To top it off on Easter Sunday I found that they had left a lovely special rich chocolate Easter treat in my room. General Manager Morten Skumsrud, thank you to all your staff for being a part of making my first international trip as success!
Fabulous location, walking distance to many train lines, in the middle of the most touristic area in London with good vibes. Large enough room. Good service. Nice atmosphere and "vibe".
Unusual room design which seems more for younger people-not sure every person would like it.
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