Hampton Inn & Suites by Hilton Syracuse Dewitt

Hotels
•
Hampton Inn
8.3 (543 reviews)
3017 Erie Boulevard East , Syracuse , US
+1 315-373-0333

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, exemplary front desk and management
Multiple mentions of clean rooms and public spaces
Good location with nearby dining and easy highway access
Free parking
Spacious rooms (several guests)
Functional fitness room and effective air conditioning
Cons:
Reports of musky/chemical odors and suspected bed bug bites
Pool closed during some stays
Perceived overpriced / poor value for the neighborhood
Noise between floors and occasional housekeeping inconsistencies
ADA/noncompliant issues in some accessible rooms
Maintenance issues (leaks, window treatments not working)
Neighborhood concerns (adult stores/unsafe feel) and a few service failures (cancel charge, slow/no response)

Categories

Cleanliness
6.4
Mixed: multiple guests reported clean rooms and public areas, but there are several serious cleanliness issues (musky/chemical odors, reports of bug bites/possible bed bugs, and some rooms described as dirty). Overall cleanliness is below average due to those incidents.
Service
10
Very positive: numerous reviews praise the front desk and management (friendly, exemplary service, public recognition of cleaning staff). Several guests explicitly called the staff outstanding and highly helpful.
Location
9
Generally positive but mixed: many guests cited a good location with dining options and easy highway access; a few commented the neighborhood felt unsafe or was not near campus. Overall location is strong for convenience and dining.
Room Quality
9
Mostly good: many guests reported spacious, clean and comfortable rooms, but there are repeated issues (noisy, some furniture/window treatments malfunctioning, a leak above the tub, and complaints about bed comfort for some). Despite those, rooms were frequently described as large and comfortable.
Amenities
8.8
Mixed-to-good: property offers a fitness room, free parking and basic amenities; however the pool was reported closed by multiple guests which detracted from the amenity set.
Value for Money
6.6
Negative: several guests felt the hotel was overpriced for what was delivered (dirty neighborhood, dated aspects, unexpected charges/cancellation fees), so perceived value is below target.
Food and Beverage
8.3
Moderate: breakfast described as continental and simple—decent but limited selection compared with some expected offerings for the price.
Overall Experience
8.3
Mixed-positive overall: outstanding service and many clean, comfortable stays balanced against some serious cleanliness/maintenance incidents, occasional noise, and value concerns. Net experience aligns with the target overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:23

Property Description

Convenient Location and Amenities
This hotel, just 3.5 miles from Syracuse University, offers an indoor pool and modern guest rooms with flat-screen TVs. Guests can enjoy free WiFi, a hardwood desk, and a coffee maker in each room.

Delicious Breakfast and Business Facilities
Start your day with a hot continental breakfast served daily at this smoke-free hotel. Need to work? The business center is conveniently located off the lobby. Laundry facilities are also available for your convenience.

Nearby Attractions and Airport
Explore nearby attractions like Le Moyne College, just a 5-minute drive away. Plus, with Syracuse Hancock International Airport located 11.2 miles from the hotel, traveling is a breeze.

Book your stay at Hampton Inn & Suites by Hilton Syracuse Dewitt for a comfortable and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: SYR

Location

Guest Reviews

8.3
Based on 543 reviews
Cleanliness: 6.4
Service: 10
Location: 9
Room Quality: 9
Amenities: 8.8
Value for Money: 6.6
Food and Beverage: 8.3
Overall Experience: 8.3
D
Denise • couple • us
9
2026-10-29 • via Nuitee
P
Pam • couple • us
10
Great place to stay
Pros:

Staff was excellent

Cons:

N/A

2026-10-29 • via Nuitee
M
Myeongsuk • extended_group • us
8
2026-10-14 • via Nuitee
J
John • couple • us
10
2026-10-11 • via Nuitee
J
Jamesha • family_with_children • us
10
2026-10-07 • via Nuitee
L
Lene • family_with_children • no
7
Enkel og grei overnatting utenfor Syracuse.
Pros:

Det var et enkelt og greit treningsrom der.
Aircondition fungerte meget bra.
Flere spisesteder i nærheten.
Lett adkomst fra motorveien.
Rent.
Gratis parkering.

Cons:

Frokost var meget enkel. Slik som det pleier å være på hoteller i denne prisklassen langs veien i Pennsylvania/New York, men med litt mindre utvalg enn vanlig.
Det var ganske lytt på hotellet; hørte at de flytta møbler i etasjen over. Sengene var gode, men fjærene knirka da man snudde seg.

2026-10-07 • via Nuitee
P
Phyllis • solo_traveller • us
6
Overpriced for what we got.
Pros:

The staff was very friendly. Our room was large.

Cons:

It is very dated. It is not in a good area. It is far from the Syracuse campus. The window treatments didn’t work right. There was a leak from the light above the bath tub.

2026-10-07 • via Nuitee
R
Roosevelt D. • solo_traveller • us
5
Pros:

Clean

Cons:

Musky Odor

2026-09-19 • via Nuitee
A
Aleksandra • solo_traveller • us
10
2026-09-15 • via Nuitee
Z
Zahm • solo_traveller • us
10
2026-09-12 • via Nuitee
M
McAndrew • couple • us
8
2026-09-10 • via Nuitee
E
Emily • extended_group • us
10
2026-09-09 • via Nuitee
E
Emily • extended_group • us
10
2026-09-09 • via Nuitee
S
Salvatore • family_with_children • us
10
Staff = so friendly, exemplary service. Rooms = clean and comfortable. FIVE STARS!!!
Pros:

The front desk staff was amazing. When I commented on how clean and fresh the public spaces and rooms were, the manager (whose name I've forgotten, but she was warm and friendly) pointed out that was due to the incredible cleaning staff, and she called out the leader of that unit and publicly thanked her in front of me. Seriously, the customer service and hospitality at this hotel rivaled any other. You have excellent staff there--and they should be rewarded. Give them raises! Let them know every chance you get how amazing they are. And, no, I have no conflict-of-interest in saying so.

Cons:

I couldn't find a fault with the rooms, lobby, or staff. It was one of the top hotel experiences of my life--and I'm 56 years old.

2026-09-05 • via Nuitee
D
David • solo_traveller • us
7
2026-08-29 • via Nuitee
C
Christopher • extended_group • us
8
decent, would stay again.
Pros:

clean and comfortable. Continental breakfast was decent.

Cons:

stayed 2 days and told us there would be no housekeeping unless we called the front desk.

2026-08-27 • via Nuitee
D
Donnagel • family_with_children • us
10
2026-08-25 • via Nuitee
S
Shelly • extended_group • us
7
Cons:

Fire alarm at 4;30 AM

2026-08-19 • via Nuitee
E
Edouard • solo_traveller • ca
9
2026-08-11 • via Nuitee
F
Felicia • family_with_children • us
6
2026-08-09 • via Nuitee